Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

If my first month's broadband subscription fee is free, why am I still being charged in my first bill?

The First Month Free promotion for 100Mbps plans applies to your first full month’s broadband fees. The charges you’re seeing in your very first b...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

If my first month’s broadband subscription fee is free, why am I still being charged in my first bill?

The First Month Free promotion applies to your first full month’s broadband fees. The charges you’re seeing in your very first bill may be prorate...

Support > Home > Troubleshooting

How can I upgrade the firmware on my WiFi router?

First, download the latest firmware for your router model below. Once it has been downloaded, click on your router model below for step-by-step instru...

Support > Home > Billing & Payment

I've received my first bill. Why is my payment amount higher than my monthly subscription fee?

Your first bill may be higher than your subscription fee because it may contain pro-rated charges and advanced billing of your broadband fee. Watch ou...

Support > Home > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Home > Subscription > Installation

How do I know my chosen installation appointment date and time has been confirmed?

You will receive an email stating your installation date and time. An SMS will also be sent to you a day before your installation date.

Support > Business > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

What do I get with this promotion?

As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 100Mbps First Month Free 500Mbps RM99 for First 6 Months * Every 1...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

What do I get with this promotion?

As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 100Mbps First Month Free 500Mbps First Month Free + RM99 for First 6 M...

Support > Business > Promotion > Easy Switch

How will I receive the promotion discount once I have subscribed to the service?

Once your service has been activated, the RM50 discount will be deducted from your monthly bills from months 2 to 11. You’ll need to pay for your fi...

Support > Business > Promotion > Easy Switch

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you get to enjoy RM50 off your monthly subscription fee for 10 months. Do note that this does not include ...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...

Support > Home > 2Gbps

Can I downgrade to a lower speed?

Yes, for sure. But do take note that you won’t be allowed to downgrade your plan within the first 6 months of your contract. You can only do so from...

Support > Home > 2Gbps

How do I subscribe to 2Gbps?

You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.

Support > Home > Upgrade/Downgrade Plan

Can I still redeem my free router (if any) if I downgrade my plan?

You will not get any free devices if you downgrade your plan. If you are eligible for a free device with a 24-month contract renewal, we highly recomm...

Support > Home > Upgrade/Downgrade Plan

Is there any penalty if I upgrade/downgrade my plan?

There are no penalty charges for plan modifications but your contract may be reset for 24 months and you could forfeit any discounts you may currently...

Support > Home > Termination

Can I terminate my service if I have any outstanding bills?

No, you’ll have to clear all outstanding balance first.

Support > Home > Plans > Voice Plans

Can I change my Time Voice Home contact number?

Yes, you can. Log into Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request. Remember to select “Ch...

Support > Home > Subscription > Installation

Do I need to pay for installation?

We provide complimentary basic cabling services from the locations outlined in the table below to the location you have designated for your equipment ...

Support > Home > Complaint Management Process

Where can I lodge a complaint?

To reach out to us, you can: Talk to us via Live Chat; or Write to us here. We encourage you to approach these channels for assistance first before ...

Support > Business > Relocation

Can I relocate to another state?

Yes, you can. But first, you’ll need to check if your new address is within Time coverage. Please note that you can relocate to selected buildin...

Support > Business > Subscription > Installation

Do I need to pay for installation?

We provide basic cabling services of up to 20 metres from point-of-entry i.e. main door (6 metres from the socket for buildings with pre-laid fibre) t...

Support > Business > Subscription

What fees do I need to pay if I decide to subscribe?

You may be required to pay the following one-time service fees, which will be included in your first bill: Special Building Requirement Fee – s...

Support > Business > Complaint Management Process

Where can I lodge a complaint?

To reach out to us, you can: Talk to us via Live Chat; or Write to us here. We encourage you to approach these channels for assistance first before ...