Please read this privacy policy (“Privacy Policy”) to understand
how TIME dotCom Bhd, and its holding, related, affiliated and
subsidiary companies (collectively referred to as “TIME”, “our”,
“us”, or “we”) handle the Personal Data that you provide us. By
providing your Personal Data to us, you are consenting to this
Privacy Policy, our collection, use, access, transfer, storage
and processing of your Personal Data as described in this
Privacy Policy.
Please note if you fail to supply us with the required Personal
Data, or if the Personal Data is insufficient or not
satisfactory to us, or if you revise your consent in relation to
the Personal Data which you have provided us, we may not be able
to process your application and/or provide you with our products
and/or Services.
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This Privacy Policy & You
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Pursuant to the Personal Data Protection Act 2010
(“PDPA”), this Privacy Policy outlines the rights,
interests, obligations and duties of TIME in the
collection, gathering, recording, holding, storing,
disclosing or processing (as defined below) of personal
information and data as may be protected by the PDPA.
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For the purposes of this Privacy Policy, the expression
“you”, “yours” or any other cognate word or expression of
similar nature shall mean a natural person who is a
customer of TIME or even a natural person trading as a
sole trader or natural persons constituting a partnership.
This Privacy Policy also applies if you are no longer a
customer of TIME, where there are outstanding obligations
either on your part or on TIME’s part, or if you are not
one of our customers but you interact with us.
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Please note that you may be providing us with your
Personal Data in any manner or method, not limited to TIME
receiving a Registration Form with your Personal Data
inserted or where you visit TIME websites, take part in
our surveys, trial, promotions, calling our helpdesk, or
generally enquiring about us or our products and/or
services. We may also receive your Personal Data from
third parties we deal with or who are connected with you
(for example, financial institutions), and from such other
sources where you have given your consent for the
disclosure of personal data relating to you, and/or where
otherwise lawfully permitted.
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You also hereby agree and accept that this Privacy Policy
forms an integral part of the terms and conditions of the
use of the Services.
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Definitions
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For the purposes of this Privacy Policy, the following
capitalised words shall have the meanings as ascribed to
them:
“Personal Data” |
Means any information which relates directly or
indirectly to you in respect of commercial
transactions, which (a) is being processed wholly
or partly by means of equipment operating
automatically in response to instructions given
for that purpose; (b) is recorded with the
intention that it should wholly or partly be
processed by means of such equipment; or (c) is
recorded as part of a relevant filing system or
with the intention that it should form part of a
relevant filing system, that relates directly or
indirectly to a data subject, who is identified or
identifiable from that information or from that
and other information in the possession of a data
user, including any Sensitive Personal Data (as
defined in the PDPA) and expression of opinion
about the data subject; but does not include any
information that is processed for the purpose of a
credit reporting business carried on by a credit
reporting agency under the Credit Reporting
Agencies Act 2010
Examples of Personal Data are your name, Identity
Card / Passport No., address, contact information
credit and bank account details, images recorded
or audio recording of calls you make to our
service centers or contact centers and your
account activity.
|
“Privacy Policy” |
Means this privacy policy and any other amendments,
supplements and/or additions as may be added from
time to time to it
|
“Processing” |
Means collecting, recording, verifying, holding or
storing the Personal Data or carrying out any
operation or set of operations on the Personal Data,
including (a) the organisation, adaptation or
alteration of Personal Data; (b) the retrieval,
consultation or use of Personal Data; (c) the
disclosure of Personal Data by transmission,
transfer, dissemination or otherwise making
available; or (d) the alignment, combination,
correction, erasure or destruction of Personal Data.
|
“Services” |
Means collectively all the products and services
offered by TIME
|
“TIME” |
Means TT dotCom Sdn Bhd; Planet Tapir Sdn Bhd; AIMS
Cyberjaya Sdn Bhd; AIMS Data Centre Pte Ltd; AIMS
Data Centre Sdn Bhd; AIMS Data Centre Limited
(Thailand); TIME dotcom Global Services Sdn Bhd;
Global Transit Limited; Global Transit 2 Limited;
Global Transit 3 Limited; Global Transit 5 Limited;
Global Transit Singapore Pte Ltd; Global Transit
(Hong Kong) Limited; TIME dotCom Japan K.K.; TIME
dotCom International Sdn Bhd and TIME dotCom
(Cambodia) Co.,Ltd
|
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Purpose of Collecting Personal Data
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You agree that all Personal Data collected and/or gathered
by TIME may be used in any or all of the following ways
(“Purposes”):
- To process your application for the Services;
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To conduct credit checks on you or establish the
existence of any previous or outstanding breaches,
indebtedness, defaults you may have with any third
party;
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To update and maintain TIME’s internal records,
filing, systems and operations for the management and
administration of the Services including but not
limited to the purpose of billing you;
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To conduct training for internal staff in relation to
the Services;
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To enforce any of your obligations in respect of the
Services, including collection of the outstanding
amounts due from you;
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To activate, manage or administer payment or credit
facilities with third party financial institutions as
may from time to time be instructed by a subscriber of
the Services;
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To investigate, resolve and for troubleshooting of any
service issues, billing queries, complaints,
fraudulent activity or other enquiries that you submit
to us regarding our network, monitor and improve the
performance of our network, our Services, our customer
relations teams and service providers and TIME
websites;
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To conduct market analysis, research and development
to improve and/or to introduce the Services to you;
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To communicate, market, promote, offer or notify you
on any enquiries or complaints, new services or
products of TIME’s group;
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To support TIME group’s business, planning and
decision-making processes;
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To notify you on any updates, developments, or changes
or new offerings of any Services including but not
limited to any promotions, special offers and/or
marketing launch;
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To comply with any requirements of any laws or
regulations, or direction of any national,
enforcement, or regulatory body/agencies in respect of
the Services;
- To verify your identity; and
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Other incidental and associated purposes relating to
any of the above.
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Disclosure to Third Parties
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In line with the express Purposes set out in Clause 3
above, TIME may disclose the Personal Data collected or
gathered to the following third parties:
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To other telecommunications operators as part of the
national inter-operator initiative to combat fraud and
to prevent abuse of telecommunication services;
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To any auditors, professional advisors, third party
service providers, nominees, agents or contractors
appointed by TIME in order to carry out the Purposes
set out in Clause 3.1 above;
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To relevant national and other enforcement or
regulatory agencies/bodies as part of any obligation
imposed by law or in relation to any activity
pertaining to the administration of justice, detection
or prevention of crime, illegal/unlawful activities or
fraud or for the apprehension or prosecution of
offenders or in the interests of national security;
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To the Official Assignee’s Office of the Insolvency
Department of Malaysia for purposes of conducting a
bankruptcy search;
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To any relevant bank, financial institution or similar
entity at your request and where you have given your
consent to pursue any credit facility or payment
mechanism initiated;
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To the subsidiary, holding and related company of TIME
and TIME’s affiliate companies for the purpose of
establishing and maintaining a common database of
customers to avoid duplication;
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To strategic partners that work with TIME to provide
TIME’s Services or that help market TIME’s Services
(such as our network of dealers);
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To any party involved in or related to a legal
proceeding (or prospective legal proceeding), for
purposes of assisting in or commencing such legal
proceedings;
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To professional advisors appointed by TIME on a need
to know basis for the purpose of those advisors
providing advice to us;
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To any third party which acquires all or part of the
assets or business of TIME for the purpose of that
third party continuing to provide all or that part of
the business of TIME which it acquires or acquired
(including any relevant Services);
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To parties nominated or appointed by TIME either
solely or jointly with other service providers, for
purposes of establishing and maintaining a common
database where TIME has a legitimate common interest;
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Your authorised representatives or parties whom we may
reasonably believe you would have consented to, if you
knew of the disclosing of the Personal Data and the
circumstance of such disclosure; and
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otherwise as required or permitted under Malaysian
law, including without limitation, the PDPA.
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Save and except with your express consent, TIME shall
maintain strict confidentiality of your Personal Data and
not disclose any portion or part thereof to any other
entity or third party aside from the ones listed in 4.1
above.
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Consent & Right to Withdraw Consent
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If you are under the age of 18, you are required to ensure
that your parents or legal guardian consent on your behalf
to TIME’s processing of your Personal Data.
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The Services will only be made available to you upon you
accepting and consenting to the terms of this Privacy
Policy. Where possible, express acceptance and consent
shall be evidenced by you clicking or checking or
indicating accordingly on the relevant consent portion of
the registration forms or such other documents as may be
furnished to you, as the case may be.
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By your acceptance of the terms of this Privacy Policy,
you shall be deemed to have expressly consented to the
processing of your Personal Data by TIME or any of its
authorised agents, employees, partners and/or contractors
for the Purposes outlined in Clause 3.1 above.
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You also hereby agree and accept that by registering
and/or continuing to use the Services, you authorise and
consent to your Personal Data being processed by and where
required, disclosed to classes of third parties as
identified by TIME in Clause 4.1 above for the purposes of
TIME providing the Services to you. For the avoidance of
doubt, you also hereby explicitly consent to TIME
processing any Sensitive Personal Data relevant for such
purposes.
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Notwithstanding anything to the contrary, you may at any
time withdraw your consent to TIME processing any Personal
Data of yours or to any part or portion of the processing
by sending to TIME at the address set out below a written
notice of withdrawal and within the period prescribed
under the PDPA, TIME shall take all necessary measures to
give effect to your withdrawal of consent, to the extent
that such withdrawal does not conflict with any of TIME’s
other legal obligations.
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Right to Access & Correct
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You shall, upon written request, be granted access to your
Personal Data held or stored or processed by TIME and
shall have a copy of your Personal Data communicated or
conveyed to you in an intelligible form of TIME’s
choosing.
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You may also at any time make a written request to TIME to
correct any of your Personal Data which is inaccurate,
incomplete, misleading or out-of-date and TIME shall, upon
receipt of your written request for correction(s) and
within the period prescribed under the PDPA, take all
necessary measures to give effect to such correction(s).
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You may also make a written request to limit the
processing of your Personal Data including personal data
relating to other persons who may be identified from that
Personal Data.
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Security, Storage & Duration of Data Retention
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TIME shall ensure that all Personal Data collected by it
shall be stored and/or filed in such manner as to ensure
that the Personal Data maintains its accuracy, integrity,
remains confidential, is protected against loss, misuse,
modification and unauthorised or accidental access,
disclosure, alteration, destruction or manipulation.
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TIME shall store and/or retain all Personal Data only for
as long as required for the fulfilment of the purposes
stated in Clause 3 above or pursuant to any legal
obligation imposed upon TIME in its operation of the
Services or by virtue of any applicable law that may from
time to time be in force.
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Exceptions & Exclusion of Liability
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Notwithstanding the foregoing provisions, TIME reserves
the right to refuse to entertain any request for
withdrawal of consent, access or correction in the
following circumstances:
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Where there is an insufficiency of information
provided by you or any party making a request to
enable TIME to positively locate or identify the
Personal Data in question;
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Where there is reasonable doubt surrounding your
identity or the identity of the person making the
request or where TIME feels that you or the requesting
party is not in fact the owner or the subject of the
Personal Data in question and is not lawfully entitled
to make any requests in relation to the Personal Data;
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Where permitting access or correction would be
tantamount to a violation of an order of Court;
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In requests for access or for correction (excluding
instances of withdrawal of consent):
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(a) where the burden or expense of entertaining
the request for access or correction is
disproportionate to the risk to your privacy or
that of the part making a request;
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(b) where compliance with the request would
involve the unauthorised disclosure of Personal
Data belonging to a third party;
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(c) where compliance would result in the
disclosure of confidential commercial information;
or
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(d) where access is regulated by another law.
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In the area of Personal Data protection, TIME shall not be
liable for any purported violation, breach or
non-compliance with any precepts of privacy or the
protection of Personal Data in the following instances:
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Where an act of nature or event outside the control of
TIME results in the damage or malfunction or
destruction in any equipment or machinery used to
secure, store or process Personal Data;
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Where Personal Data is readily available or able to be
found in the public domain; and
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Where despite TIME’s best efforts, there is
unauthorised access, modification, alteration, misuse,
phishing, tampering or abuse of Personal Data caused
by the malicious or fraudulent or criminal acts or
conduct of a third party not being under the control
or direction of TIME.
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Direct Marketing
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We may process your Personal Data to communicate with you
any information not limited to promotions, marketing and
advertising materials in relation to us, our Services and
those of our preferred merchants and strategic partners.
If you are not agreeable for us to process your Personal
Data for marketing purposes, kindly contact us via details
in Clause 12 below.
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Cookies and Online dealings
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Cookies are packets of information stored in your computer
or device which assist your website navigation by
customizing site information tailored to your needs.
Please note cookies in themselves do not identify the
individual user, just the computer or device used.
However, we may collect information about your use of our
websites or your preference or behaviour analysis from
cookies.
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Transfer of Personal Data Outside of Malaysia
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We may transfer your Personal Data to places or third
parties located both in Malaysia and overseas as part of
our performance of our contracts or provision of Services
to you. These third parties may include any of our service
providers or strategic partners who are involved in
providing our Services or outsourced data storage or data
processing services for and on behalf of us.
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Notices and Communications
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Please direct any requests to withdraw consent (Clause
5.5), to access, correct and/or limit the processing of
your Personal Data (Clause 6 and Clause 9) or any inquiry
or complaint on your Personal Data to the following:
Customer Service (PDPA)
Address:
No. 14, Jalan Majistret U1/26
HICOM Glenmarie Industrial Park
40150 Shah Alam,
Selangor, Malaysia
1800 18 1818
Email:
privacy@time.com.my
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We endeavour to take reasonable precautions to ensure that
the Personal Data that we collect and/or process is
accurately reflected in our systems in accordance with the
details provided by you. Therefore, the accuracy of the
Personal Data depends to a large extent on the information
you provide. As such, it is a condition of us providing
the Services to you that you;
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provide us with the accurate and complete Personal
Data of yourself and/or any relevant person (including
their consents) for purposes of acquiring and/or
subscription of the Services.
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update us as and when such Personal Data provided
earlier to us becomes incorrect or out of date by
contacting us via the contact details as stipulated in
Clause 12.1 above.
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In the event you have provided TIME with any Personal Data
of third party for the purposes of the Services, you
shall:
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undertake and warrant to TIME that you are in
possession of all necessary consents and shall
continue to maintain such consents as may be required
for the processing and transfer of such Personal Data
by TIME; and
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agree that it shall be your responsibility to advise
TIME in writing in the event there is any relevant
change in the information including personal data
supplied to TIME which requires action on the part of
TIME.
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Please note that all notifications or other communications
from you to TIME must be in writing, legible and contain
your full name, current address, NRIC number and contact
particulars. TIME reserves the right not to entertain any
notices or communications which do not contain the
foregoing particulars, are illegible, incomprehensible or
where the party concerned cannot be contacted or where
contact particulars are found to be incomplete, inaccurate
or in error.
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You hereby accept that TIME may be required to revise
and/or modify this Privacy Policy from time to time. In
the event of such revision and/or modification, TIME will
communicate such revision and/or modification at TIME
website or such other mode as TIME may deem appropriate.
In this regard, you agree that by continuing to use the
Services after such notification, that you have agreed to
be bound by, accepted, and/or consented to such revision
and/or modification.
Last updated on 9 June 2022
(Previous update: 27 October 2021)