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FAQ Archives

Support Archives FAQ Archives Time Fibre Home Promo: Loyalty Programme (27 March 2024 – 26 Jun...

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For Home

Time Hacks

HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...

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Terms & Conditions - Exclusive Promo - Refer & Win (State Edition)

29 May 2025

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Thriving Through Disruption: The Strategic Role of Business Continuity Planning and Management​

21 May 2025

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Cyber Security Act 2024: Does it Apply to My Business?

19 May 2025

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Navigating The Cyber Security Act 2024: A Comprehensive Guide for Malaysian Businesses

19 May 2025

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LTAT's Journey: Driving Digital Transformation and Cyber Security

5 May 2025

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Support > Home > Plans > Voice Plans

How do I connect my fixed line phone?

Simply connect your phone to the TEL port on your 2-in-1 device or modem. You may refer to the images below:

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Home > Our Fibre Network

Our Fibre Network

26 March 2025

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Terms & Conditions - Home - One Year Free Internet

21 March 2025

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The 6 Key Components of a Robust Disaster Recovery Plan

11 March 2025

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Graduate Development Program - Thank You

6 March 2025

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Terms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)

24 February 2025

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Terms & Conditions - SME - Sign-Up Giveaway - Feb - 2025

12 February 2025

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Support > Home > Termination

How do I request for termination?

Subscription Contract Tenure How to terminate? 24-month contract 0-19 months Log in to Self Care, select Manage Plan > Terminate Service...

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Business > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

12 December 2024

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Terms & Conditions - Home - One Year Free Broadband

20 November 2024

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Digital Pulse Check

11 November 2024

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Home > WiFi Devices

For Home Devices

8 August 2024

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Support > Home > New App Update

I can't use the WiFi Manager features like WiFi Configuration and Parental Controls. Why?

The WiFi Manager features are only compatible with the device models below: WiFi 7: HG8145B7N WiFi 6: HG8145X6 / HG8145X6-10 / HG8245X6 / HN8245X6 / V...

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Business We Hear You Form

10 July 2024

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Business Overview

10 July 2024

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For SME

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Business > Enterprise > Security > Vulnerability Assessment

Vulnerability Assessment

12 June 2024

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Secure Broadband

2 May 2024

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Support > Home > Termination

Do I need to pay any charges if I terminate my service?

Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...

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Support > Home > Free Speed Boost

I’ve just upgraded/downgraded my plan to 100Mbps/500Mbps. Will my speed be boosted as well?

Yes, you’ll get to enjoy the free speed boost as long as you’re a Time Fibre Home 100Mbps, 300Mbps and 500Mbps subscriber. Get all the deets on Se...

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Time Backup-as-a-Service

25 January 2024

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Enhance Connectivity & Innovation Through Telco Partnerships

8 December 2023

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Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

If my first month's broadband subscription fee is free, why am I still being charged in my first bill?

Your first full month’s broadband fee is free. But your first bill may show: Prorated charges, for the period of use before your billing cycle ...

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Support > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)

If my first month's broadband subscription fee is free, why am I still being charged in my first bill?

Your first full month’s broadband fee is free. But your first bill may show: Prorated charges, for the period of use before your billing cycle ...

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Terms & Conditions - Home - One Year Free Internet

29 September 2023

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Home > Fibre-To-The-Room

Gig Speed Home

15 September 2023

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Support

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14 July 2023

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7 July 2023

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Support > Home > Plans > Voice Plans

Are there free calls to Befrienders and Talian Kasih helplines?

Yes. Calls to these numbers are free of charge. Befrienders Office Contact Office Hours Kuala Lumpur 03-7956 8144/03-7956 8145 24 hours Penang...

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TIME Delivers Resilient Results for 9M 2021

Shah Alam, 26 November 2021 – TIME dotCom (TIME or the Group) announced its financial results for...

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PressRelease

About Us > Resource > Newsroom

TIME Delivers Resilient Results in 1H 2020

Shah Alam, 21 August 2020 – TIME dotCom Berhad (“TIME” or “the Group”) announced its fina...

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PressRelease

About Us > Resource > Newsroom

TIME, LGMS and Tecforte Sign MoU to Develop Cyber Security Solutions for Malaysia’s Digital Economy

Shah Alam, 02 July 2021 – TIME dotCom Bhd (TIME), LE Global Services Sdn Bhd (LGMS) and Tecforte ...

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PressRelease

About Us > Resource > Newsroom

TIME now offers private connectivity to Alibaba Cloud Express Connect in Malaysia

Shah Alam, 6 September 2022 – TIME dotCom [“TIME”] today announced their partnership with Alib...

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Home > Pakej MyKabel

Pakej MyKabel

14 April 2023

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Terms & Conditions - Complimentary WiFi

12 October 2022

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7 October 2022

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Loyalty Programme

7 October 2022

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About Us > Investor Relations > Company Information

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6 October 2022

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Investor Relations - Reports & Presentations

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Wholesale > Time Looking Glass

Time Looking Glass

3 October 2022

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Application Status

2 October 2022

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Web Application Firewall

2 October 2022

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About Us

About Get Started

28 September 2022

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About Us > Investor Relations

Investor Relations - Overview

27 September 2022

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AVM Cloud

23 September 2022

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About Us > Our Company > Meet Our Team

Meet The Team

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22 September 2022

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Our Company

19 September 2022

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Business > SME > Digital Masterclass

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19 September 2022

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Business > Enterprise > Cloud

Cloud

14 September 2022

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Business > SME > Devices

For Business Devices

14 September 2022

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3Cs

12 September 2022

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Wholesale

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8 September 2022

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Business > Enterprise

For Enterprise

8 September 2022

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Home

For Home Overview

29 August 2022

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Business > Enterprise > Solutions > Multicloud

Multicloud

16 June 2022

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Business > Enterprise > Solutions > Converged Network

Converged Network

16 June 2022

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Business > Enterprise > Network > International Private Connectivity

International Private Connectivity

16 June 2022

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Business > Enterprise > Network > Direct Cloud Connectivity

Direct Cloud Connectivity

16 June 2022

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Business > Enterprise > Network > Secured Dedicated Internet

Secured Dedicated Internet

16 June 2022

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Business > Enterprise > Network > Dedicated Internet

Dedicated Internet

16 June 2022

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Business > Enterprise > Network > IP VPN

IP VPN

16 June 2022

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Business > Enterprise > Network > Point-to-Point Leased Line

Point-to-Point Leased Line

16 June 2022

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Business > Enterprise > Solutions > Cloud for Business Continuity

Cloud for Business Continuity

15 June 2022

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Business > Enterprise > Network

Network

15 June 2022

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Solutions

15 June 2022

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Business > Enterprise > Collaboration > Business Voice Lines

Business Voice Lines

18 April 2022

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Business > Enterprise > Solutions > UCaaS

UCaaS

18 April 2022

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Business > Enterprise > Security > Virtual Firewall

Virtual Firewall

18 April 2022

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Business > Enterprise > Collaboration

Collaboration

18 April 2022

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Business > Enterprise > Security > Advanced Security Monitoring

Advanced Security Monitoring

15 April 2022

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Business > Enterprise > Security > Advanced DDoS Protection

Advanced DDoS Protection

15 April 2022

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Business > Enterprise > Security

Security

15 April 2022

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Business > Enterprise > Cloud > Time Cloud Services

Time Cloud Services

1 April 2022

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Home > Check Coverage

Check Coverage

29 March 2021

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4 March 2021

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