Found 60 result(s) for "No internet"
Support > Business > New App Update
Can I log in to Self Care if my Internet is not installed yet?
Yes, absolutely! You can use Self Care to track your order, reschedule your installation appointment and change your profile. Check your email for you...
Learn MoreSupport > Home > New App Update
Can I download the new Time Fibre Home app if my Internet is not installed yet?
Yes, absolutely! You can use the app to track your order, reschedule your installation appointment and change your profile. Check your email for your ...
Learn MoreSupport > Home > Free Speed Boost
I'm an existing 1Gbps/2Gbps customer, why is my speed not getting a boost?
As a valued 1Gbps or 2Gbps subscriber, you enjoy the highest speeds and highest-spec devices we currently offer. But rest assured, we’re continuousl...
Learn MoreSupport > Home > Devices
How do I change my WiFi 7 (HG8145B7N) or WiFi 6 (HG8145X6) devices from working as an Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 7 (Huawei HG8145B7N) and WiFi 6 (HG8145X6) devices work as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which com...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Why is my speed not up to 1Gbps as advertised?
Internet speeds are based on your broadband plan e.g. if you’re on the 600Mbps plan, your speed will be limited to 600Mbps. Other factors such as ne...
Learn MoreSupport > Home > 2Gbps
How fast can 2Gbps be? Will it be noticeably different from 1Gbps?
A high bandwidth plan like 2Gbps means it can support more devices and more concurrent activities like streaming and gaming. Whether your household is...
Learn MoreSupport > Home > Promotion > Time Rewards
Why was I not able to grab the reward from Self Care?
Time Rewards is now available exclusively on Time Internet App. If you do not have the app yet, fret not. Simply download and install the app from:
Learn MoreSupport > Business > Devices
How do I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...
Learn MoreAbout Us > Resource > Newsroom
Time Now Offers Private Connectivity in Malaysia to AWS Direct Connect
TIME Cloud Interconnect Direct provides a private connection to AWS that bypasses the Internet for m...
Learn MoreFor Home
Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreSupport > Home > Time Fibre Home
What is the Time Fibre Home app?
The Time Fibre Home app is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With jus...
Learn MoreSupport > Home > Time Fibre Home > Control Hub
What are PPPoE credentials and how do I get them?
Simply put, Point-to-Point Protocol over Ethernet (PPPoE) is the technology that enables us to deliver you the Internet and the PPPoE username and pas...
Learn MoreSupport > Home > WiFi 7
I'm an existing Time subscriber, can I upgrade to WiFi 7?
Great news! If you’ve been a loyal Time subscriber for 20 months or more, you can get the new WiFi 7 devices for FREE when you upgrade your Inte...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?
In essence, FTTR and mesh WiFi both tackle coverage issues in areas with weak connections. But they do differ in terms of setup, performance, cost and...
Learn MoreSupport > Business > New App Update
What should I do after the Time Internet app is discontinued?
You can still manage your account and subscribed service(s), pay bills and check your connection through the Self Care portal or by contacting our cus...
Learn MoreSupport > Home > New App Update
What should I do after the Time Internet app is discontinued?
We encourage you to download the new Time Fibre Home app before it’s discontinued on 31 August 2024 for a seamless transition. You can download ...
Learn MoreSupport > Home > New App Update
When will the old Time Internet app be discontinued?
The Time Internet app will be discontinued on 31 August 2024.
Learn MoreSupport > Business > New App Update
When will the old Time Internet app be discontinued?
The Time Internet app will be discontinued on 31 August 2024.
Learn MoreSupport > Business > Free Upgrade 100Mbps
How do I check my new speed?
You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...
Learn MoreSupport > Business > Free Upgrade 100Mbps
What is Time’s Speed Boost all about?
Life’s too short for slow internet, so we’re bumping up the speed for our subscribers on plans below 100Mbps – for free with no strings attached...
Learn MoreSupport > Home > Free Speed Boost
How do I check my new speed?
You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...
Learn MoreSupport > Home > Free Speed Boost
What is Time’s free speed boost all about?
Life’s too short for slow Internet, so we’re bumping up the speed for our 100Mbps, 300Mbps and 500Mbps subscribers – for free with no string...
Learn MoreSupport > Home > Devices
What is a wireless Optical Network Terminal (ONT)?
The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 6 routers are ONTs, whi...
Learn MoreAbout Us > Resource > Newsroom
Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business
Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...
Learn MoreSupport > Business > Promotion > Easy Switch
Who is eligible for this promotion?
Anyone who is currently subscribed to another Internet service provider (ISP) and located within our selected buildings. To apply, you’ll need to pr...
Learn MoreSupport > Home > Troubleshooting
Why is my Internet slow?
Your broadband connection is influenced by many factors, including device compatibility and whether you’re using a WiFi or wired connection. Here ar...
Learn MoreSupport > Home > Plans > Voice Plans
How do I get started?
Download Time Voice App from the Google Play Store or Apple App Store. Log in to Self Care and click on ‘Activate Time Voice App’ under Voice. La...
Learn MoreSupport > Home > Plans > Voice Plans
Is there an app for Time Voice?
Yes, download our Time Voice App on the Google Play Store or Apple App Store and carry your land line with you wherever you go on your mobile phone. ...
Learn MoreSupport > Home > Plans > Voice Plans
I want to subscribe to an additional voice line. Do I purchase my own phone and perform the setup myself?
No, all additional voice lines will be accessed exclusively via the Time Voice app. Just follow the simple steps below: Download the Time Voice app o...
Learn MoreSupport > Home > Subscription > Coverage
I live in a landed property. When will Time Fibre Home be available to me?
We’d love to serve all Malaysians with the broadband they deserve, but we’re currently only able to service selected landed properties. Fo...
Learn MoreSupport > Home > Subscription > Coverage
Is Time Fibre Home available where I live?
As much as we’d love to serve all Malaysians with the broadband they deserve, our service is currently available in selected high-rise buildings...
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
I’m interested. How do I subscribe?
Eligible subscribers may reach us via these channels: Live Chat Facebook
Learn MoreSupport > Home > Anti-Spam Policy
Is TCP access to the Internet on Port 25 (SMTP) allowed?
Access to the Internet on Port 25 (SMTP) is not allowed to safeguard against any involvement in spamming activities including sending unsolicited e-ma...
Learn MoreSupport > Business > Anti-Spam Policy
Is TCP access to the Internet on Port 25 (SMTP) allowed?
Access to the Internet on Port 25 (SMTP) is not allowed to safeguard against any involvement in spamming activities including sending unsolicited e-ma...
Learn MoreSupport > Business > Termination
How do I terminate my business Internet?
On your Self Care dashboard, click Manage Plan > Terminate Service. Fill up the form and submit your request.
Learn MoreSupport > Business > Devices
What is a wireless Optical Network Terminal (ONT)?
The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 5 and WiFi 6 routers ar...
Learn MoreAbout Us > Resource > Newsroom
Rebate Makes Time’s 100Mbps Pakej MyKabel More Affordable at RM69
Time welcomes Pakej Perpaduan Fixed Internet Broadband 100Mbps Pakej MyKabel to be made available t...
Learn MoreAbout Us > Resource > Newsroom
Time partners with DigitalBridge to expand its AIMS Data Centre Business across Asia
Shah Alam, 22 November 2022 – TIME dotCom Berhad (“Time” or “the Group”) today announced ...
Learn MoreAbout Us > Resource > Newsroom
2x the Speed. 2x the Fun. 2Gbps has Landed.
Shah Alam, 6 October 2022 – There’s a brand-new Internet plan in town and it’ll blow your soc...
Learn MoreAbout Us > Resource > Newsroom
Data and Data Centre Demand Drives TIME’s Full Year Performance
Shah Alam, 26 February 2018 – TIME dotCom Berhad (“TIME” or “the Group”) benefited from co...
Learn MoreAbout Us > Resource > Newsroom
TIME And Huawei Launch TIME CLOUD NFVI Solution
Shah Alam, 7 May 2018 – TIME dotCom (“TIME”) has paired up with Huawei to launch the TIME CLO...
Learn MoreAbout Us > Resource > Newsroom
TIME Deploys Cutting-Edge Coriant 200G DWDM Platform
Shah Alam, 25 May 2018 – TIME dotCom (“TIME”) has deployed a new 200G Dense Wavelength Divisi...
Learn MoreAbout Us > Resource > Newsroom
TIME First Telco In Malaysia To Launch IBM Powered Chatbot
Shah Alam, 15 SEPTEMBER 2018 – TIME dotCom (“TIME”) is the first telco in Malaysia to leverag...
Learn MoreAbout Us > Resource > Newsroom
TIME Keeps Malaysians Connected Through It All
Shah Alam, 9 October 2020 – TIME dotCom Berhad (“TIME”) has been ranked as Malaysia’s Most ...
Learn MoreAbout Us > Resource > Newsroom
TIME launches OmniMesh for the ultimate indoor Internet experience
Shah Alam, 9 December 2020 – TIME dotCom Berhad (“TIME”) today unveiled OmniMesh, a home WiFi...
Learn MoreAbout Us > Resource > Newsroom
TIME Offers One Of Malaysia’s First Private Connections To Microsoft Azure
Shah Alam, 20 DECEMBER 2018 – TIME dotCom (“TIME”) recently launched TIME Cloud Interconnect ...
Learn MoreAbout Us > Resource > Newsroom
TIME Sustains Growth in 1Q 2018
Shah Alam, 31 May 2018 – TIME dotCom Berhad (“TIME” or “the Group”) announced its financi...
Learn MoreAbout Us > Resource > Newsroom
time-wins-ookla®-speedtest®-award-for-fastest-fixed-network
Shah Alam, 27 FEBRUARY 2019 – Based on the analysis of over 12 million consumer-initiated tests, ...
Learn MoreBusiness > Enterprise > Network > Secured Dedicated Internet
Secured Dedicated Internet
16 June 2022
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