Support > Business > Subscription > Additional Service

Is a voice line included with the plan?

Yes, a free voice line (local calls only, IDD not included) is included with our 300Mbps, 600Mbps, 1Gbps and 2Gbps plans. Customers can also purchase...

Support > Home > Plans > Voice Plans

How do I connect my fixed line phone?

Simply connect your phone to the TEL port on your 2-in-1 device or modem. You may refer to the images below:

Support > Business > Subscription > Additional Service

Can I connect the phone lines provided by Time to my fax and/or credit card terminal?

Yes, you can.

Support > Business > Subscription > Additional Service

What additional services can I subscribe to in addition to the Time Basic Voice Line service?

We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...

Support > Business > Subscription > Additional Service

What is Time Basic Voice Line?

Time Basic Voice Line is a fixed voice line service that provides incoming and outgoing calls to subscribers. It comes with 2 voice lines with a RM45 ...

Support > Business > Subscription > Additional Service

What is the minimum contract period for Time Basic Voice Line?

The minimum contract period is 12 months with a one-time registration fee. The registration fee is waived for 24-month contract periods and above.

Support > Business > Subscription > Additional Service

How many voice line(s) are bundled together with the subscription of Time Fibre Business and Time Fibre Business Pro?

The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe for the Time Basic Voice Line.

Support > Business > Loyalty Upgrade

There are too many line items in my latest bill, how do I read it?

Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...

Support > Home > Free Speed Boost

There are too many line items in my latest bill, how do I read it?

Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...

Support > Home > Billing & Payment

My line is suspended but I've made my payment. How long will it take to restore my service?

Payment method Time Self Care, Quickpay, Time Fibre Home app, JomPAY Within an hour Other payment methods Within 24 hours Talk to us via ...

Support > Home > Plans > Voice Plans

Are there free calls to Befrienders and Talian Kasih helplines?

Yes. Calls to these numbers are free of charge. Befrienders Office Contact Office Hours Kuala Lumpur 03-7956 8144/03-7956 8145 24 hours Penang...

Support > Home > Plans > Voice Plans

Does Time offer free calls to Crisis Preparedness and Response Centre (CPRC) and other Health Authority lines?

Yes. Calls to the following numbers are free of charge 03-88882010 National Operations Management Centre 03-88810200 Crises Preparedness and Res...

Support > Business > Subscription > Additional Service

Can I connect the phone lines provided by Time to my fax and/or credit card terminal?

Yes, you can.

Support > Business > Subscription > Additional Service

What additional services can I subscribe to in addition to the Time Basic Voice Line service?

We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...

Support > Business > Subscription > Additional Service

What is the minimum contract period for Time Basic Voice Line?

The minimum contract period is 12 months with a one-time registration fee. The registration fee is waived for 24-month contract periods and above.

Support > Business > Subscription > Additional Service

What is Time Basic Voice Line?

Time Basic Voice Line is a fixed voice line service that provides incoming and outgoing calls to subscribers. It comes with 2 voice lines with a RM45 ...

Support > Business > Subscription > Additional Service

How many voice line(s) are bundled together with the subscription of Time Fibre Business?

The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe to the Time Basic Voice Line.

Support > Business > Subscription > Pricing & Contracts

Are there any promotions available?

Free One month Promo for Online Subscription of the 600Mbps and 1Gbps plans. For more info click here.

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

If my first month’s broadband subscription fee is free, why am I still being charged on my first bill?

Your first full month’s broadband subscription is free. However, your first bill may include: Prorated charges for the period of usage before your ...

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

How do I sign up for this promotion?

You can sign up online via https://www.time.com.my/for-sme.

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

Who is eligible for this promotion?

New subscribers of the Time Fibre Business 600Mbps and 1Gbps plans on a 24-month contract who sign up online via www.time.com.my/for-sme.

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

When can I expect to receive the umbrella?

The umbrella will be delivered within 14 working days from the date your service is successfully activated online.

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

Who is eligible to participate in this campaign?

This promotion is open to all new customers who sign up for any Time Fibre Business plan via TIME’s Online channel, with a valid delivery address wi...

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

What is the exciting Limited Edition Golf Umbrella Campaign about?

This campaign is a special online-exclusive promotion by TIME. Customers who successfully subscribe to any of the Time Fibre Business plans through ou...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

How do I sign up using my friend’s referral link?

All you have to do is click on the link your friend sent you, select your package and complete the online signup. Make sure you use the same link thr...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

If my first month’s broadband subscription fee is free, why am I still being charged on my first bill?

Your first full month’s broadband subscription is free. However, your first bill may include: Prorated charges for the period of usage before your ...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

How do I sign up for this promotion?

You can sign up online via https://www.time.com.my/for-sme.

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

Who is eligible for this promotion?

New subscribers of the Time Fibre Business 500Mbps and 1Gbps plans on a 24-month contract who sign up online via www.time.com.my.

Support > Home > e-Invoice

Why hasn't Time requested my tax information yet for e-invoicing purposes?

As per LHDN’s guidelines, e-Invoicing for home broadband customers will only take effect from 1st July 2025. However, we can still process an e-...

Support > Home > Time Fibre Home App

How do I change my password?

Click on the three horizontal lines on the top left of your screen. This will bring up the side bar. From there, click “View Profile” and ...

Support > Home > Time Fibre Home App > Control Hub

What is WiFi Manager and how can I use it?

The WiFi Manager is a comprehensive suite of features within the Time Fibre Home app that lets you manage, control and customise your home network to ...

Support > Home > WiFi 7

I'm a 2Gbps subscriber. Do I get to enjoy WiFi 7?

Not yet, but stay tuned! Currently, our 2Gbps plan provides a top-of-the-line router optimised for your high speeds. We’re actively working on b...

Support > Home > New App Update

What's new about the Time Fibre Home app?

The new Time Fibre Home app offers a streamlined and intuitive interface for managing your Time Fibre Home account, making it easier and more seamless...

Support > Home > Plans > 12-month Plan

How do I subscribe to a 12-month plan?

You can sign up online via www.time.com.my or through our authorised dealers.

Support > Home > Free Speed Boost

Can I pay less for a lower speed instead of the free speed boost?

While the free speed boost aims to give you a smoother online experience and bridge the gap between Internet tiers, we do offer a variety of plans to ...

Support > Home > Relocation

Can my relocation fee be waived?

Yes, only if you’ve completed your contract and are moving to a different address (outdoor relocation). You can only get this waiver once per broadb...

Support > Home > Subscription > Signup

Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?

Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 600Mbps or 1Gbps of your choice on a 24-month contract plan when you s...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

Who is eligible for this promotion?

New subscribers of the Time Fibre Home 200Mbps, 600Mbps, 1Gbps and 2Gbps subscribers on a 24-month contract who sign up online via www.time.com.my.

Support > Home > Subscription > Installation

How do I know if after-hours installation is available where I stay?

If the service is available in your area, you’ll automatically see the additional date and time slots when you sign up online. Or check with our aut...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

How do I sign up for this promotion?

You can sign up online via www.time.com.my.

Support > Home > 2Gbps

How do I subscribe to 2Gbps?

You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.

Support > Home > Troubleshooting

Am I able to configure parental controls on the WiFi router provided by Time?

Yes. The parental controls feature is built into any router we provide. You can access step-by-step guidelines to configure parental controls by click...

Support > Home > Troubleshooting

Will all my devices be compatible with 1Gbps?

Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ether...

Support > Home > Billing & Payment > Auto Debit

Is it safe to register for Auto Debit?

Yes, in fact, it is one of the safest ways to make payment. Information is stored in a Payment Card Industry – Data Security Standard (PCI – DSS) ...

Support > Home > Billing & Payment

Is there a Time branch for me to make payment?

While we don’t have a physical branch for payments, you can register for Self Care or download the Time Fibre Home app to view your bills and make q...

Support > Home > Plans > Voice Plans

Does Time Fibre Home come bundled with a voice service?

Yes. By default, you get the Time Voice Home Basic plan that is a pay-as-you-use plan. You also have the option to upgrade to Time Voice Home Lite or ...

Support > Home > Plans > No Contract Plan

How do I subscribe to a no contract plan?

This plan is available exclusively online via our website. You can sign up by visiting our For Home page and selecting the ‘No contract’ o...

Support > Home > Plans

What Time Fibre Home plans can I choose from?

24-month Plan 12-month Plan No Contract Plan Plan speed ...

Support > Home > Subscription > Installation

Do I need to pay for installation?

We provide complimentary basic cabling services from the locations outlined in the table below to the location you have designated for your equipment ...

Support > Home > Subscription > Installation

Can I choose my installation date?

You can choose your installation date when you sign up online.

Support > Home > Subscription > Signup

How do I subscribe to Time Fibre Home?

Online via www.time.com.my/for-home. Through a Time authorised dealer.

Support > Home > Pakej MyKabel

Can I enjoy other promotions/offers from Time at the same time?

The Pakej MyKabel promo cannot be stacked with other promos except for the Time Fibre Home Offer for the Differently-abled (OKU). If you’re a new Ti...

Support > Home > Pakej MyKabel

How do I get Pakej MyKabel?

If you’re a new subscriber, you can apply online at www.time.com.my or via our Sales Ninjas. Do note that you’ll need your Malaysian IC to registe...

Support > Home > Self Care

What is Self Care?

Self Care is our self-service portal that allows you to manage your account and subscribed service(s) online. You can also download our Time Fibre Hom...

Support > Business > Billing & Payment

How do I pay my bill?

You can log in to Self Care to view your bills and make quick and easy online payments. For all other payment methods, click here.

Support > Business > Devices

How do I make payment for these devices?

You can pay for our WiFi devices purchased during the signup process using your credit/debit card or through the Self Care shop using online banking, ...

Support > Business > Devices

Can I appoint my own contractor for installation?

Installations can only be carried out by Time-appointed installers, who are technically trained to provision the service according to our guidelines.