This campaign is our way of thanking our long-time subscribers with awesome deals in the form of bill rebates or better devices for an improved home Internet experience.

Eligible 200Mbps to 1Gbps subscribers can opt to redeem RM10 off x 12 months when you renew your plan for 12 months.

But if speed and an overall improved home WiFi experience is what you’re looking for, you can redeem better device(s) when you upgrade your plan with a 24-month contract renewal.

If you’d like to be the fastest kid on the block, upgrade to our 2Gbps plan and get a high-performance WiFi router, featuring a 2.5Gbps LAN port. Log into Self Care and check if you’re covered!

Do note that if you’re subscribed to Gig Speed Home (FTTR), you won’t be eligible to redeem these devices due to compatibility issues.

This promotion is valid from 8^th August 2024 – 30^th June 2025.

Just log in to Self Care to check out what we’ve got in store for you!

The new subscription fee will take effect in your next bill.

You will be billed for voice service usage, purchase of device(s) and subscription fee(s) for other value-added service(s), if any.

Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after your request has been processed, as long as it’s still within the promotion period.

We offer a range of mesh-ready routers and nodes that when paired, deliver consistent speeds across your home.

When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal and speed of your router to hard-to-reach corners of your home. By placing mesh nodes in strategic spots throughout your home, you can create a seamless, stable WiFi network that keeps you connected no matter which room you’re in.

Find out more about our devices by visiting www.time.com.my/for-home/devices.

If you’ve opted for promotional discounts, it’ll be deducted from your monthly bills for the promo duration. However, other charges such as voice calls, deposits, add-ons etc still apply.

If you’ve chosen to redeem device(s), we’ll deliver and install the device for you on the appointment date you’ve chosen in Self Care.

Yes, absolutely! If you upgrade your plan, any existing discounts will continue until its full redemption and your contract won’t be reset.

You can only downgrade your plan after 6 months of your contract period by reaching out to us on Live Chat. Do note that your contract will be reset for 24 months if you downgrade your plan.

If you’ve renewed your contract on or after 27 March 2024 and wish to terminate your subscription within your contract period, you would incur an early termination charge of RM500 or the sum of your remaining contractual period, whichever is higher.

If you terminate your plan within the 24-month contract, you will:

• Forfeit any discount you’ve been enjoying; and
• Incur an early termination of RM500 or the sum of your remaining contractual period, whichever is higher.
• Need to return the devices included in your plan in good condition and failure to do so may result in penalty charges.

Yes, you can reschedule your appointment up to three (3) times via Self Care.

The devices included in your plan need to be returned to us. We’ll coordinate the return process with you. Failure to return the devices in good condition may result in penalty charges.

If you purchased any devices (routers, mesh nodes), you can keep them and continue using them if compatible.