This campaign is our way of thanking our long-time subscribers with awesome deals valued up to RM1,199 that not only offer more savings but a better home Internet experience.

Eligible 100Mbps subscribers can choose to:

• Enjoy First Month Free off their subscription fee when they renew their plan; or
• Redeem a free WiFi 6 router when they renew their plan; or
• Get 5x their speed to 500Mbps with 2 free WiFi 6 mesh devices for only RM20 more per month.

Eligible 500Mbps subscribers enjoy monthly discounts or free devices for wider WiFi coverage when they renew their plan for 24 months. Or, if they upgrade to 1Gbps and renew their plan, they’ll get to redeem a new high-spec WiFi 6 router that can support higher speeds and heavier usage across even more devices, PLUS a WiFi 6 mesh node.

Similarly, eligible 1Gbps subscribers who choose to renew their plan also get the same awesome new WiFi 6 router and mesh node.

If speed is what you’re looking for, upgrade to our 2Gbps plan with a free device and be the fastest kid on the block. Log into Self Care and check if you’re covered!

Do note that if you’re subscribed to Gig Speed Home (FTTR), you won’t be eligible to redeem free devices due to compatibility issues.

This promotion is valid from 18 September 2023 to 31 December 2023.

Just log in to Self Care to check out what we’ve got in store for you!

The new subscription fee will take effect in your next bill.

You will be billed for voice service usage, purchase of device(s) and subscription fee(s) for other value-added service(s), if any.

Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after your request has been processed, as long as it’s still within the promotion period.

We offer a range of mesh-ready routers and nodes that when paired, deliver consistent speeds across your home.

When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal and speed of your router to hard-to-reach corners of your home. By placing mesh nodes in strategic spots throughout your home, you can create a seamless, stable WiFi network that keeps you connected no matter which room you’re in.

Find out more about our devices by visiting www.time.com.my/for-home/devices.

We will deliver and install the device for you on the appointment date you’ve chosen in Self Care.

Yes, absolutely! If you upgrade your plan, your existing discounts (if any) will continue until its full redemption and your contract won’t be reset.

Any downgrade will result in the forfeiture of the discount and your contract will be reset for 24 months. Do note that you can only downgrade your plan from the 7th month of your contract onwards.

Do note that if you upgrade or downgrade out of your 300Mbps plan, you will no longer be able to opt back in to that speed plan.

You can just log in to Self Care to make any changes.

If you terminate your 100Mbps, 500Mbps or 1Gbps subscription within the 24-month contract, you will:

• Forfeit any discount you’ve been enjoying; and
• Incur an early termination penalty of RM500.

If you terminate your 2Gbps subscription or any subsequent plan you’ve downgraded to, you’ll be charged a penalty equivalent to the total fees of your remaining contractual months.

Yes, you can reschedule your appointment up to three (3) times via Self Care.