FAQ Archives

Time Fibre Business: Time BizCloud
Time Fibre Home Promo: Loyalty Programme (25th July 2023 – 17th September 2023)
Time Fibre Business: Free 1 Month/First Month On Us (17 April 2023 – 17 July 2023)
Time Fibre Home Promo: Loyalty Programme (15th March 2023 – 24th July 2023)
Time Fibre Home: New Subscriber Promo – Online Exclusive FAQ (18 April 2023 – 13 July 2023)
Time Fibre Home: New Subscriber Promo FAQ (5 January 2023 – 13 July 2023)
Time Fibre Home Promo: Loyalty Programme FAQ – Philips Air Purifier Redemption (FULLY REDEEMED)
Time Fibre Home: Loyalty Programme FAQ (5 January 2023 – 14 March 2023)
Time Fibre Home: Free Touch ‘n Go eWallet Credits FAQ (500Mbps, 1Gbps & 2Gbps) (1 November 2022 – 7 February 2023)
Time Fibre Home: Loyalty Programme (1 November 2022 – 4 January 2023)
Time Fibre Home: New Subscriber Promo (100Mbps, 500Mbps & 1Gbps) (1 November 2022 – 4 January 2023)
Online Exclusive: Free Lazada Shopping Voucher (500Mbps & 1Gbps) (1 December 2021 and 30 March 2022)
RM40 or RM50 Off x 6 Months + Free Mesh WiFi (500Mbps & 1Gbps)-FAQ-(1 September 2022 – 31 October 2022)
First Month On Us + Free Mesh WiFi (1 September 2022 – 31 October 2022)
FTTH FOC 30 mins for Voice (5 July 2022 – 4 October 2022)
First Month On Us + Free Mesh WiFi (1 April 2022 – 31 May 2022)
First Month On Us (1 April 2022 – 31 May 2022)
First Month On Us (15 Feb 2022 – 31 Mar 2022)
RM50 off x 6 months and Free Mesh WiFi (1Gbps) (1 Dec 2021 – 31 Jan 2022)
RM10 off x 24 months and Free Mesh WiFi (500Mbps) (1 Dec 2021 – 31 Jan 2022)
RM50 off x 6 months and Free Mesh WiFi (1Gbps) (1 – 30 Nov 2021)
Online exclusive – RM10 off x 24 months and Free Mesh WiFi (500Mbps) (1 – 30 Nov 2021)
RM10 off x 24 months and Free Mesh WiFi (500Mbps and 1Gbps) (3 Aug 2021 – 30 Sep 2021)
RM10 off x 24 months (1Gbps) (1 May 2021 – 30 Jun 2021)
500Mbps at RM99 x 3 months (500Mbps) (1 May 2021 – 30 Jun 2021)
RM100 Off Your First Bill (1 – 31 Mar 2021)
RM100 Off Your First Bill (1 – 28 Feb 2021)
Online Exclusive: Free Sony WH-CH510 Wireless Headphones with Cloakwork Illustration (500Mbps & 1Gbps)(16 September 2020 to 31 October 2020)
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Need Help?

It’s all here! Find out how you can make payment, get in touch with us, and more.

Contact Us

Home & Business

Hotline

1800-18-1818

Enterprise & Carrier

Hotline

1800-18-2828 or
+603-5021-2188 (if
you are abroad)

Email

Contact us via the button below

 

Address

No. 14, Jalan Majistret U1/26, HICOM Glenmarie Industrial
Park, 40150 Shah Alam, Selangor, Malaysia
Tel: +603 5032 6000

Useful Tools

Check your application status

Track the status of your TIME application or reschedule your installation appointment.

CHECK MY APPLICATION
Boost your broadband

From moving your router to changing your password, find new ways to improve your Internet connection.

TELL ME MORE

Payment Methods

Find An Authorised Dealer

Download list.

HACK YOUR BROADBAND

Make your Internet work for you. Check out our tips and tricks to make the most out of your subscription.

Got WiFi? Try Wired

WiFi is convenient and all but if you really want to maximise your Internet speeds, a wired connection is the way to go.

See the table below to see how a wired connection stacks up against WiFi.

Check out this table below so you can have a better idea in selecting the type of connection that befits your usage.

Point of Comparison

Wired

WiFi

Speeds1

Faster

You’re more likely to achieve subscribed broadband speeds via a direct Ethernet connection.
Slower

At least 2x slower than a wired connection.

Latency2

Lower Higher

Mobility

Less More

Convenience

Less More

Stability

Higher Lower

Security

Higher

It’s harder to intercept your data with a physically secured connection.
Lower

Ideal usage

Great for large file transfers, smooth HD streaming and online gaming. Recommended connection for speed tests. Flexible and convenient connectivity for multiple devices.
  1. Subject to various factors including interference, device capability, number of users on a network, Ethernet cable, etc.
  2. What does latency mean? Latency is the amount of time / delay for data to travel from point A to point B.

Advanced devices on the market are likely to achieve at least 90% of your subscribed speeds over a wired connection. But if you don’t, check your Ethernet cable. It’s the one that connects your router to your computer or laptop. There are a few different categories that support different speeds. The type is usually indicated on the sides of the cable.

Cat-5: Speeds up to 100Mbps

Cat-5e: Speeds up to 1Gbps

Cat-6: Speeds up to 10Gbps

Cat-5: Speeds up to 100Mbps

Cat-5e: Speeds up to 1Gbps

Cat-6: Speeds up to 10Gbps

NOTE: Your Internet speed is only as fast as the speeds that you are subscribed to.

If you are having problems with your connection, talk to us via Live Chat.

WiFi Hacks

Tried It All But Still Pulling Your Hair Out?

Give your home WiFi the ultimate boost

Enjoy fast and stable WiFi from the living room to the bathroom, and even that awkward spot behind the couch! Check out our mesh WiFi packages from just RM19/month.

Enjoy convenience at your fingertips

Manage your account whenever and wherever you need, from optimising your home WiFi via our Control Hub to paying your bills quickly and securely.

Download now:

If all else fails, reach out to us via Live Chat or Facebook.