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Support > Home > e-Invoice

What is the purpose of the e-Invoice QR code on my bill?

The QR code allows you to verify that your billing information has been submitted to LHDN. You can scan it for confirmation.

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Support > Home > e-Invoice

Why hasn't Time requested my tax information yet for e-invoicing purposes?

As per LHDN’s guidelines, e-Invoicing for home broadband customers will only take effect from 1st July 2025. However, we can still process an e-...

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Support > Home > Subscription > Signup

How do I make payment for deposits/upfront payment?

You can pay using a credit card, debit card or eWallet namely Grab, Boost, Touch ‘n Go and MAE.

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Support > Home > Transfer of Ownership

I've paid the foreigner deposit previously. Can I transfer it to my nominee?

No, as the deposit that you have paid will be refunded to you via bank transfer.

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Support > Home > Subscription > Signup

What is the Foreigner Deposit?

If you’re not a Malaysian citizen or permanent resident, you will be required to pay a deposit of RM500. This amount will be charged upfront.

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PressRelease

About Us > Resource > Newsroom

TIME Posts Healthy Revenue Growth Driven by Wholesale and Retail Contribution

Shah Alam, 28 February 2020 – TIME dotCom Berhad (“TIME” or “the Group”) closed the finan...

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PressRelease

About Us > Resource > Newsroom

TIME Posts Resilient Growth for Q1 2021

Shah Alam, 26 February 2021 – TIME dotCom Berhad (“TIME” or “the Group”) recorded a conso...

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PressRelease

About Us > Resource > Newsroom

TIME Posts Revenue Growth of 17.7%

Shah Alam, 27 November 2018 – TIME dotCom Berhad (“TIME” or “the Group”) has posted its r...

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For Home

Time Hacks

HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...

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Terms & Conditions - Rewards - Jiran Get Jiran

20 June 2025

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Time Digital Pulse Check: Summit 2025

13 June 2025

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Terms & Conditions - Exclusive Promo - Refer & Win (State Edition)

29 May 2025

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Cyber Security Act 2024: Does it Apply to My Business?

19 May 2025

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Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

How will I receive the promotion discount once I’ve subscribed?

The promotion discount will be applied to your first full month’s bill. Other charges such as voice calls, deposits, and add-ons, will still be incl...

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Terms & Conditions - Home - One Year Free Internet

21 March 2025

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Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

How will I receive the promotion discount once I’ve subscribed?

The promotion discount will be applied to your first full month’s bill. Other charges such as voice calls, deposits, and add-ons, will still be incl...

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Terms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)

24 February 2025

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Terms & Conditions - SME - Sign-Up Giveaway - Feb - 2025

12 February 2025

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Terms & Conditions - Home - One Year Free Broadband

20 November 2024

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Digital Pulse Check

11 November 2024

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Business > Enterprise > Security > Managed Detection & Response (MDR)

Managed Detection & Response (MDR)

16 October 2024

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Business We Hear You Form

10 July 2024

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Business Overview

10 July 2024

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For SME

10 July 2024

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Business Wish List Form

10 July 2024

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Business > Enterprise > Security > Vulnerability Assessment

Vulnerability Assessment

12 June 2024

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Business > Enterprise > Security > Privileged Access Management

Privileged Access Management

28 May 2024

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Secure Broadband

2 May 2024

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Support > Home > Termination

How do I calculate the remaining contractual period charges?

The early termination penalty (Termination Charges) of remaining contractual period is calculated based on the formula below: (Total Recurring Charges...

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Time Backup-as-a-Service

25 January 2024

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Enhance Connectivity & Innovation Through Telco Partnerships

8 December 2023

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Sustainability

22 November 2023

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Support > Home > Gig Speed Home (FTTR)

Can I transfer ownership of my Gig Speed Home service to someone else?

Your Gig Speed Home service is tied to your account. So when you transfer your account to someone new, Gig Speed Home goes along with it. If you chose...

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Terms & Conditions - Home - One Year Free Internet

29 September 2023

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PressRelease

About Us > Resource > Newsroom

Time sees continued growth in 1H 2023

TIME dotCom (Time or the Group) announced its results today for the six-month period under review en...

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PressRelease

About Us > Resource > Newsroom

Time starts the year strong with sustained growth for Q1 2023

TIME dotCom (Time or the Group) today announced its financial results for another quarter of resilie...

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PressRelease

About Us > Resource > Newsroom

Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business

Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...

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PressRelease

About Us > Resource > Newsroom

Time delivers solid FY2022 performance with growth across all customer segments

TIME dotCom (Time or the Group) recorded another solid performance for the financial year ended 31 D...

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Home > Fibre-To-The-Room

Gig Speed Home

15 September 2023

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Support

Support Overview

14 July 2023

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Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your monthly bills until month 6. However, other charges such as voice calls, deposits, add-ons etc still apply.

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Support Home

7 July 2023

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Support > Home > Transfer of Ownership

Will my nominee be required to make any advance payment?

If your nominee is not a Malaysian citizen or permanent resident, they will be required to pay the foreigner deposit of RM500. This amount will be cha...

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Support > Home > Troubleshooting

Will all my devices be compatible with 1Gbps?

Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ether...

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Support > Home > Plans > Voice Plans

How do I change my Time Voice plan?

You can change your Time Voice Home Basic plan by selecting either Time Voice Home Lite or Time Voice Home Max at the point of subscription. If you wa...

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Support > Home > Plans > No Contract Plan

I am a 24-month contract plan subscriber. Can I convert my plan into a no contract plan?

No, this is not possible. The no contract plans are for new subscribers only.

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Support > Home > Subscription > Signup

What fees do I need to pay if I decide to subscribe?

Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...

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Support > Business > Subscription > General Information

What fees do I need to pay if I decide to subscribe?

You may be required to pay the following one-time service fees, which will be included in your first bill: Special Building Requirement Fee – s...

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Support > Business > Subscription > General Information

What documents are required for subscription?

You are required to submit or upload a copy of: Your MyKad (or passport if you are not Malaysian); Form 9 (local company); Form 79, Form 80, Form 80a...

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PressRelease

About Us > Resource > Newsroom

Time partners with DigitalBridge to expand its AIMS Data Centre Business across Asia

Shah Alam, 22 November 2022 – TIME dotCom Berhad (“Time” or “the Group”) today announced ...

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PressRelease

About Us > Resource > Newsroom

Fortinet powers TIME dotCom’s vision for a secure and connected Malaysia

Telco provider leverages Fortinet’s best-in-class technology to introduce security-driven networki...

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PressRelease

About Us > Resource > Newsroom

Resilient demand sustains growth for FY2021

Shah Alam, 25 February 2022 – TIME dotCom (TIME or the Group) posted its results for the financia...

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PressRelease

About Us > Resource > Newsroom

Resilient Growth Recorded in Q1 2020

Shah Alam, 28 May 2020 – TIME dotCom Berhad (“TIME” or “the Group”) recorded consolidated...

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PressRelease

About Us > Resource > Newsroom

TIME Continues Growth Momentum in 1H 2021

Shah Alam, 27 August 2021 – TIME dotCom (“TIME” or the “Group”) posted consolidated Group...

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PressRelease

About Us > Resource > Newsroom

TIME Delivers Group Revenue of RM983 million in FY2018

Shah Alam, 28 February 2019 – TIME dotCom Berhad (“TIME” or “the Group”) recorded a conso...

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PressRelease

About Us > Resource > Newsroom

TIME Delivers Resilient Results for 9M 2021

Shah Alam, 26 November 2021 – TIME dotCom (TIME or the Group) announced its financial results for...

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PressRelease

About Us > Resource > Newsroom

TIME Delivers Resilient Results in 1H 2020

Shah Alam, 21 August 2020 – TIME dotCom Berhad (“TIME” or “the Group”) announced its fina...

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PressRelease

About Us > Resource > Newsroom

TIME Delivers Solid 9M 2019 Results

Shah Alam, 29 November 2019 – For the nine month period ended 30 September 2019 (9M 2019), TIME d...

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PressRelease

About Us > Resource > Newsroom

TIME Delivers Solid Growth in 1H 2022

Shah Alam, 29 August 2022 – TIME dotCom (TIME or the Group) today announced its results for the pe...

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PressRelease

About Us > Resource > Newsroom

TIME First Telco In Malaysia To Launch IBM Powered Chatbot

Shah Alam, 15 SEPTEMBER 2018 – TIME dotCom (“TIME”) is the first telco in Malaysia to leverag...

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PressRelease

About Us > Resource > Newsroom

TIME, LGMS and Tecforte Sign MoU to Develop Cyber Security Solutions for Malaysia’s Digital Economy

Shah Alam, 02 July 2021 – TIME dotCom Bhd (TIME), LE Global Services Sdn Bhd (LGMS) and Tecforte ...

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PressRelease

About Us > Resource > Newsroom

TIME Makes Major Push Into Cloud Computing Via AVM Cloud Acquisition

Shah Alam, 7 January 2021 – TIME dotCom Berhad, an ASEAN-based telecommunications business, has a...

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PressRelease

About Us > Resource > Newsroom

Time Now Offers Private Connectivity in Malaysia to AWS Direct Connect

TIME Cloud Interconnect Direct provides a private connection to AWS that bypasses the Internet for m...

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PressRelease

About Us > Resource > Newsroom

TIME Revenue Grows 10.6% in 1H 2018

Shah Alam, 28 August 2018 – TIME dotCom Berhad (“TIME” or “the Group”) posted its 1H 2018...

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PressRelease

About Us > Resource > Newsroom

TIME Stays On Track In Q1 2019

Shah Alam, 24 May 2019 – TIME dotCom Berhad (“TIME” or “the Group”) posted consolidated G...

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PressRelease

About Us > Resource > Newsroom

TIME Sustains Growth in 1Q 2018

Shah Alam, 31 May 2018 – TIME dotCom Berhad (“TIME” or “the Group”) announced its financi...

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PressRelease

About Us > Resource > Newsroom

TIME Sustains Growth in 9M 2020

Shah Alam, 26 November 2020 – TIME dotCom Berhad (“TIME” or “the Group”) has announced it...

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Support > Business > Billing & Payment

Why haven’t I received my bill?

There could be a few reasons why your bill didn’t make it to your inbox: Invalid email address: There might be typos or formatting errors. Inactive...

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Get Updates

26 October 2022

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About Us

Investor Relations - Archive

25 October 2022

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Terms & Conditions - Complimentary WiFi

12 October 2022

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Loyalty Terms & Conditions

7 October 2022

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Loyalty Programme

7 October 2022

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About Us > Investor Relations > Company Information

Investor Relations - Company Information

6 October 2022

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About Us > Investor Relations > General Meetings

Investor Relations - General Meetings

6 October 2022

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About Us > Investor Relations > Reports & Presentations

Investor Relations - Reports & Presentations

5 October 2022

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About Us > Investor Relations > Announcements

Investor Relations - Announcements

4 October 2022

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About Us > Investor Relations > Financials

Investor Relations - Financials

4 October 2022

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Business > Enterprise > Security > Web Application Firewall

Web Application Firewall

2 October 2022

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About Us > Investor Relations

Investor Relations - Overview

27 September 2022

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About Us > Our Company

Our Company

19 September 2022

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Business > Enterprise > 3Cs

3Cs

12 September 2022

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Home

For Home Overview

29 August 2022

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Business > Enterprise > Solutions > Converged Network

Converged Network

16 June 2022

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Business > Enterprise > Network > International Private Connectivity

International Private Connectivity

16 June 2022

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Business > Enterprise > Network > IP VPN

IP VPN

16 June 2022

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Business > Enterprise > Security > Advanced Security Monitoring

Advanced Security Monitoring

15 April 2022

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Business > Enterprise > Data Centre

Data Centre

4 April 2022

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Business > Enterprise > Cloud > Time Cloud Services

Time Cloud Services

1 April 2022

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