• Plans
    • Our Fibre Network
    • 2Gbps
    • Pakej MyKabel
    • WiFi Devices
    • Fibre-To-The-Room
    • Check Coverage
    • Overview
    • SME
      Fibre Internet Plans
      Devices
      Value Added Services
      Secure BroadbandBackup-as-a-Service
      Digital Masterclass
    • Enterprise
      Overview
      3Cs
      Solutions
      OverviewMulticloudCloud for Business ContinuityConverged NetworkUCaaS
      Network
      OverviewDedicated InternetSecured Dedicated InternetDirect Cloud ConnectivityPoint-to-Point Leased LineIP VPNSD WANInternational Private Connectivity
      Cloud
      OverviewTime Cloud ServicesAVM Cloud
      Data Centre
      Security
      OverviewAdvanced Security MonitoringAdvanced DDoS ProtectionVirtual FirewallWeb Application FirewallPrivileged Access ManagementVulnerability AssessmentManaged Detection & Response (MDR)
      Collaboration
      OverviewUCaaSBusiness Voice Lines
    • Digital Pulse Check
    • Our Company
      Overview
      Meet Our Team
    • Newsroom
    • Investor Relations
      Overview
      Financials
      Announcements
      Reports & Presentations
      General Meetings
      Company Information
    • Career
      Work With Us
      Graduate Development Program
    • Sustainability
    • Reference Access Offer
    • Overview
    • Time Looking Glass
    • Overview
    • Emit Solar
    • Time Charge N Go
    • Overview
    • Home FAQ
    • SME FAQ
    • Check Service Status
Sign Up Now
    Search Login
Last Search
timeoffice login, yaris gt, timecenter, g6g6, TCS Schedule 1, autopay88, p\, Reallocated, voice usage charges, mesh not connecting
Quick Links
  • For Home
  • Check Coverage
  • Check Application
  • For Business
  • For Enterprise

Found 143 result(s) for "os"

Quick links
  • For Home
  • Check Coverage
  • Check Application
  • For Business
  • For Enterprise
Suggested links
  • All143
  • For Home7
  • For SME0
  • For Enterprise5
  • For Wholesale0
  • About Us18
  • Support83

Support > Home > e-Invoice

What is the purpose of the e-Invoice QR code on my bill?

The QR code allows you to verify that your billing information has been submitted to LHDN. You can scan it for confirmation.

Learn More

Support > Home > e-Invoice

Why hasn't Time requested my tax information yet for e-invoicing purposes?

As per LHDN’s guidelines, e-Invoicing for home broadband customers will only take effect from 1st July 2025. However, we can still process an e-...

Learn More

Support > Home > New App Update

What is the minimum Operating System (OS) requirement to run this app?

You can run this app on Android 4.4 and above or iOS 12.0 or later.

Learn More

Support > Home > Plans > 12-month Plan

Can I enjoy any promos or discounts with the 12-month plans?

Unfortunately, no. Promos do not apply to the 12-month plans, except for the Time Fibre Home Offer for the Differently-abled (OKU).

Learn More

Support > Home > Free Speed Boost

I’m thinking about subscribing to Time Fibre Home. Will I get the free speed boost too?

Yes, absolutely! We’ll upgrade you automatically if you sign up for our Time Fibre Home 100Mbps and 500Mbps plans.

Learn More

Support > Home > Free Speed Boost

I'm an existing 1Gbps/2Gbps customer, why is my speed not getting a boost?

As a valued 1Gbps or 2Gbps subscriber, you enjoy the highest speeds and highest-spec devices we currently offer. But rest assured, we’re continuousl...

Learn More

Support > Home > Free Speed Boost

I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the free speed boost?

Yes, the new owner will get to enjoy the new speeds as long as they’re on the 100Mbps, 300Mbps or 500Mbps plan.

Learn More

Support > Home > Free Speed Boost

What if I’m moving to a new address? Can I still get the free speed boost?

Yes, absolutely! You’ll get to enjoy the new speeds in your new home as long as you’re an existing Time Fibre Home 100Mbps, 300Mbps and 500Mbps su...

Learn More

Support > Home > Free Speed Boost

I’ve just upgraded/downgraded my plan to 100Mbps/500Mbps. Will my speed be boosted as well?

Yes, you’ll get to enjoy the free speed boost as long as you’re a Time Fibre Home 100Mbps, 300Mbps and 500Mbps subscriber. Get all the deets on Se...

Learn More

Support > Home > Free Speed Boost

Can I pay less for a lower speed instead of the free speed boost?

While the free speed boost aims to give you a smoother online experience and bridge the gap between Internet tiers, we do offer a variety of plans to ...

Learn More

Support > Home > Free Speed Boost

How do I know if my speed has been boosted?

Easy, if you’re an existing Time Fibre Home 100Mbps, 300Mbps or 500Mbps subscriber, just log in to Self Care to see your new speed. It should be dis...

Learn More

Support > Home > Free Speed Boost

What is Time’s free speed boost all about?

Life’s too short for slow Internet, so we’re bumping up the speed for our 100Mbps, 300Mbps and 500Mbps subscribers – for free with no string...

Learn More
PressRelease

About Us > Resource > Newsroom

Time delivers solid FY2022 performance with growth across all customer segments

TIME dotCom (Time or the Group) recorded another solid performance for the financial year ended 31 D...

Learn More

Support > Home > Subscription > Installation

Does it cost extra to install after work hours?

Nope. There’s no additional charge

Learn More

Support > Home > Subscription > Signup

How do I make payment for deposits/upfront payment?

You can pay using a credit card, debit card or eWallet namely Grab, Boost, Touch ‘n Go and MAE.

Learn More

Support > Home > 2Gbps

I’m on the 2Gbps plan but my speed is nowhere close. What’s the deal?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...

Learn More

Support > Home > Relocation

Why can't I choose a relocation date when submitting the request?

Your new building may be undergoing a network upgrade. But don’t worry, once you’ve submitted your request, our team will contact you with...

Learn More

Support > Home > Relocation

Which relocation type should I choose if I’m relocating within the same building?

If you’re relocating to another unit within the same building, you may select “Outdoor Relocation”. Please find further details belo...

Learn More

Support > Home > Transfer of Ownership

I've paid the foreigner deposit previously. Can I transfer it to my nominee?

No, as the deposit that you have paid will be refunded to you via bank transfer.

Learn More

Support > Home > Plans

What Time Fibre Home plans can I choose from?

24-month Plan 12-month Plan No Contract Plan Plan speed ...

Learn More

Support > Home > Subscription > Installation

How do I know my chosen installation appointment date and time has been confirmed?

You will receive an email stating your installation date and time. An SMS will also be sent to you a day before your installation date.

Learn More

Support > Home > Subscription > Installation

Can I choose my installation date?

You can choose your installation date when you sign up online.

Learn More

Support > Home > Subscription > Signup

What is the Foreigner Deposit?

If you’re not a Malaysian citizen or permanent resident, you will be required to pay a deposit of RM500. This amount will be charged upfront.

Learn More

Support > Business > Devices

What happens if the equipment provided by Time becomes faulty, damaged or lost during my contract period?

All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...

Learn More
PressRelease

About Us > Resource > Newsroom

Time partners with DigitalBridge to expand its AIMS Data Centre Business across Asia

Shah Alam, 22 November 2022 – TIME dotCom Berhad (“Time” or “the Group”) today announced ...

Learn More
PressRelease

About Us > Resource > Newsroom

TIME Offers One Of Malaysia’s First Private Connections To Microsoft Azure

Shah Alam, 20 DECEMBER 2018 – TIME dotCom (“TIME”) recently launched TIME Cloud Interconnect ...

Learn More
PressRelease

About Us > Resource > Newsroom

TIME Posts Healthy Revenue Growth Driven by Wholesale and Retail Contribution

Shah Alam, 28 February 2020 – TIME dotCom Berhad (“TIME” or “the Group”) closed the finan...

Learn More
PressRelease

About Us > Resource > Newsroom

TIME Posts Resilient Growth for Q1 2021

Shah Alam, 26 February 2021 – TIME dotCom Berhad (“TIME” or “the Group”) recorded a conso...

Learn More
PressRelease

About Us > Resource > Newsroom

TIME Posts Revenue Growth of 17.7%

Shah Alam, 27 November 2018 – TIME dotCom Berhad (“TIME” or “the Group”) has posted its r...

Learn More

Business > Enterprise > Security > Advanced DDoS Protection

Advanced DDoS Protection

15 April 2022

Learn More

About Reference Access Offer

REFERENCE ACCESS OFFER Pursuant to Clause 5.3.4 of the Commission Determination on the Mandatory Sta...

Learn More

For Home

Time Hacks

HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...

Learn More

Fibre for Landed Homes

10 July 2025

Learn More

Hyperlocal Ipoh

7 July 2025

Learn More

Terms & Conditions - Rewards - Jiran Get Jiran

20 June 2025

Learn More

Time Digital Pulse Check: Summit 2025

13 June 2025

Learn More

Terms & Conditions - Exclusive Promo - Refer & Win (State Edition)

29 May 2025

Learn More

Thriving Through Disruption: The Strategic Role of Business Continuity Planning and Management​

21 May 2025

Learn More

Cyber Security Act 2024: Does it Apply to My Business?

19 May 2025

Learn More

Support > Business > Subscription > Additional Service

What additional services can I subscribe to in addition to the Time Basic Voice Line service?

We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...

Learn More

Support > Business > Subscription > Pricing & Contracts

What are the contract periods available?

Customers can choose between 0, 12, or 24 months.

Learn More

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

How will I receive the promotion discount once I’ve subscribed?

The promotion discount will be applied to your first full month’s bill. Other charges such as voice calls, deposits, and add-ons, will still be incl...

Learn More

Home > Our Fibre Network

Our Fibre Network

26 March 2025

Learn More

Terms & Conditions - Home - One Year Free Internet

21 March 2025

Learn More

The 6 Key Components of a Robust Disaster Recovery Plan

11 March 2025

Learn More

About Us > Career > Graduate Development Program

Graduate Development Program

6 March 2025

Learn More

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

What do I get if I successfully refer a friend?

You’ll get a RM100 bill discount for every successful referral. Your friend has to activate their service for the referral to be considered success...

Learn More

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

How will I receive the promotion discount once I’ve subscribed?

The promotion discount will be applied to your first full month’s bill. Other charges such as voice calls, deposits, and add-ons, will still be incl...

Learn More

Terms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)

24 February 2025

Learn More

Support > Home > e-Invoice

What is an e-invoice, and how does it affect my broadband subscription with Time?

An e-Invoice is a digital invoice that records a transaction between a supplier (i.e. Time) and a buyer (registered Time customer) in a structured, ma...

Learn More

Terms & Conditions - SME - Sign-Up Giveaway - Feb - 2025

12 February 2025

Learn More

Business > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

12 December 2024

Learn More

Support > Business > Loyalty Upgrade

Why can’t I downgrade my plan in Self Care?

As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...

Learn More

Support > Business > Loyalty Upgrade

There are too many line items in my latest bill, how do I read it?

Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...

Learn More

Support > Business > Loyalty Upgrade

How do I check my new speed?

You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...

Learn More

Support > Business > Loyalty Upgrade

Will there be any changes to my plan e.g. price, contract term, discounts etc?

Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fee, c...

Learn More

Support > Business > Loyalty Upgrade

What is Time’s Loyalty Upgrade all about?

Life’s too short for slow internet, so we’re bumping up the speed for our subscribers on plans below 100Mbps – for free with no strings attached...

Learn More

Terms & Conditions - Home - One Year Free Broadband

20 November 2024

Learn More

Digital Pulse Check

11 November 2024

Learn More

Business > Enterprise > Security > Managed Detection & Response (MDR)

Managed Detection & Response (MDR)

16 October 2024

Learn More

Didn't Find What You Needed? Time Rental.

23 September 2024

Learn More

Support > Home > Time Fibre Home App

What is the Time Fibre Home app?

The Time Fibre Home app is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With jus...

Learn More

Support > Home > Time Fibre Home App > Bill Payment

What are the payment methods are available in app?

You can pay one of three ways on the app: DuitNow (Online Banking/Wallet) Auto Debit (Save RM2 monthly bill) E-wallet (Grab, Touch n’ Go, Boost...

Learn More

Support > Home > Time Fibre Home App > Control Hub

What is WiFi Manager and how can I use it?

The WiFi Manager is a comprehensive suite of features within the Time Fibre Home app that lets you manage, control and customise your home network to ...

Learn More

Support > Home > WiFi 7

What can affect WiFi 7 performance?

Similar to any WiFi network, performance can be influenced by several factors: Distance from the router: The closer, the better. Building materials: ...

Learn More

Support > Home > Gig Speed Home (FTTR)

Should I opt for Fibre-To-The-Room (FTTR) or mesh WiFi?

That really depends on your needs and preferences. If you prioritise ease of use, affordability and flexibility, mesh WiFi offers a good balance betwe...

Learn More

Support > Home > Gig Speed Home (FTTR)

What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?

In essence, FTTR and mesh WiFi both tackle coverage issues in areas with weak connections. But they do differ in terms of setup, performance, cost and...

Learn More

Home > WiFi Devices

For Home Devices

8 August 2024

Learn More

Support > Home > New App Update

My outstanding amount is not updating even after making payment. What do I do?

There are a few things you can do: Force close the app. Go to your phone’s Settings > Apps, select Time Fibre Home from the list and tap on ...

Learn More

Business We Hear You Form

10 July 2024

Learn More

Business Overview

10 July 2024

Learn More

For SME

10 July 2024

Learn More

Business Wish List Form

10 July 2024

Learn More

Support > Home > Plans > 12-month Plan

How do the 12-month, 24-month and no contract plans differ?

It all boils down to flexibility! Here’s a quick breakdown: 24-Month Plan: Ideal for those who plan to stay put for a longer period. Offers the ...

Learn More

Didn't Find What You Needed? Let’s chat.

13 June 2024

Learn More

Business > Enterprise > Security > Vulnerability Assessment

Vulnerability Assessment

12 June 2024

Learn More

Registration of Interest | Loyalty

30 May 2024

Learn More

Business > Enterprise > Security > Privileged Access Management

Privileged Access Management

28 May 2024

Learn More

Secure Broadband

2 May 2024

Learn More

Support > Home > Termination

How do I calculate the remaining contractual period charges?

The early termination penalty (Termination Charges) of remaining contractual period is calculated based on the formula below: (Total Recurring Charges...

Learn More

Support > Home > Upgrade/Downgrade Plan

Why can’t I downgrade my plan in Self Care?

As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. But fret not, give us a call or chat with us if you...

Learn More

Support > Home > Upgrade/Downgrade Plan

How do I upgrade my broadband plan?

Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade to and follow the on-scr...

Learn More

Support > Home > Free Speed Boost

Can I upgrade my plan if I want something else?

Yes, you can! Just log in to Self Care and check it out.

Learn More

Support > Home > Free Speed Boost

Why can’t I downgrade my plan in Self Care?

As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...

Learn More

Support > Home > Free Speed Boost

How do I know if my existing device is compatible with the new speed?

If you’re already using our latest WiFi 6 device, they’re more than capable of accommodating the new speeds. Here’s what our latest WiFi 6 devic...

Learn More

Support > Home > Free Speed Boost

Will you be upgrading my WiFi devices as well?

We won’t be switching out your routers with this free speed boost. But check it out – we’ve got top-notch WiFi 6 devices to supercha...

Learn More

Support > Home > Free Speed Boost

There are too many line items in my latest bill, how do I read it?

Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...

Learn More

Support > Home > Free Speed Boost

What are the upload and download speeds for the new 200Mbps and 600Mbps speeds?

Plan Download Speed Upload Speed Time Fibre Home 200Mbps 200Mbps 200Mbps Time Fibre Home 600Mbps 600Mbps 500Mbps

Learn More

Support > Home > Free Speed Boost

I’m not getting the expected new speeds. What should I do?

While there could be a few reasons why you’re not seeing the new speeds, you can restart your router to refresh it. If that doesn’t work, you can ...

Learn More

Support > Home > Free Speed Boost

How do I check my new speed?

You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...

Learn More

Support > Home > Free Speed Boost

Will there be any changes to my plan e.g. price, contract term, discounts etc?

Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fe...

Learn More

Time Backup-as-a-Service

25 January 2024

Learn More

Support > Home > Devices

What is WiFi 6?

Think of WiFi 6 as the language your router and wireless devices use to communicate. It’s like different versions of a spoken language – newer...

Learn More

Support > Home > Devices

Is there a warranty period for the devices?

Equipment Limited Warranty Period All routers and mesh nodes supplied by Time 2 years DECT Phone 1 year ONU Lifetime All equipment we pr...

Learn More

Enhance Connectivity & Innovation Through Telco Partnerships

8 December 2023

Learn More

Sustainability

22 November 2023

Learn More

Support > Home > Gig Speed Home (FTTR)

How long will installation take?

Plan for a session lasting between 4 to 6 hours, depending on your setup’s complexity. If you’re also setting up your new Time Fibre Home ...

Learn More

Support > Home > Gig Speed Home (FTTR)

What if I terminate my subscription?

If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...

Learn More

Support > Home > Gig Speed Home (FTTR)

Can I transfer ownership of my Gig Speed Home service to someone else?

Your Gig Speed Home service is tied to your account. So when you transfer your account to someone new, Gig Speed Home goes along with it. If you chose...

Learn More

Support > Home > Gig Speed Home (FTTR)

Why is my speed not up to 1Gbps as advertised?

Internet speeds are based on your broadband plan e.g. if you’re on the 600Mbps plan, your speed will be limited to 600Mbps. Other factors such as ne...

Learn More

Terms & Conditions - Home - One Year Free Internet

29 September 2023

Learn More
PressRelease

About Us > Resource > Newsroom

Time sees continued growth in 1H 2023

TIME dotCom (Time or the Group) announced its results today for the six-month period under review en...

Learn More
PressRelease

About Us > Resource > Newsroom

Time starts the year strong with sustained growth for Q1 2023

TIME dotCom (Time or the Group) today announced its financial results for another quarter of resilie...

Learn More
PressRelease

About Us > Resource > Newsroom

Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business

Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...

Learn More

Support > Home > Self Care > Bill Payment

What are the available payment methods?

You can pay one of three ways in Self Care: DuitNow (Online Banking/Wallet) Auto Debit (Save RM2 monthly bill) eWallet (Grab, Boost, Touch ‘n Go an...

Learn More

For Home

Wishlist - CN

15 September 2023

Learn More

For Home

Wishlist - BM

15 September 2023

Learn More

For Home

For Home Overview | CN

15 September 2023

Learn More

For Home

For Home Overview | BM

15 September 2023

Learn More

Home > Fibre-To-The-Room

Gig Speed Home

15 September 2023

Learn More

Support

Support Overview

14 July 2023

Learn More

Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your monthly bills until month 6. However, other charges such as voice calls, deposits, add-ons etc still apply.

Learn More

About Us

Resource

10 July 2023

Learn More

Support Business

7 July 2023

Learn More

Support Home

7 July 2023

Learn More

Support > Home > Relocation

I would like to cancel my service as my new location is not within Time coverage. Can I request to waive the early termination penalty?

We’re sorry that we will not be able to waive the penalty as your contract is tied to the current location. Alternatively, you may choose to transfe...

Learn More

Support > Home > Relocation

What do I do if my new location is not within Time coverage?

Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...

Learn More

Support > Home > Transfer of Ownership

Will my nominee be required to make any advance payment?

If your nominee is not a Malaysian citizen or permanent resident, they will be required to pay the foreigner deposit of RM500. This amount will be cha...

Learn More

Support > Home > Termination

Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?

We’re sorry that we will not be able to waive the early termination penalty (Termination Charges) as your contract is tied to the current location. ...

Learn More

Support > Home > Troubleshooting

Will all my devices be compatible with 1Gbps?

Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ether...

Learn More

Support > Home > Troubleshooting

Why is my Internet slow?

Your broadband connection is influenced by many factors, including device compatibility and whether you’re using a WiFi or wired connection. Here ar...

Learn More

Support > Home > Plans > Voice Plans

How do I change my Time Voice plan?

You can change your Time Voice Home Basic plan by selecting either Time Voice Home Lite or Time Voice Home Max at the point of subscription. If you wa...

Learn More

Support > Home > Plans > Voice Plans

Does Time Fibre Home come bundled with a voice service?

Yes. By default, you get the Time Voice Home Basic plan that is a pay-as-you-use plan. You also have the option to upgrade to Time Voice Home Lite or ...

Learn More

Support > Home > Plans > No Contract Plan

I am a 24-month contract plan subscriber. Can I convert my plan into a no contract plan?

No, this is not possible. The no contract plans are for new subscribers only.

Learn More

Support > Home > Subscription > Installation

Can I appoint my own contractor to perform internal wiring?

Yes, however, we recommend that only Time-authorised installers perform any installation-related work to ensure that they are completed properly and t...

Learn More

Support > Home > Subscription > Signup

What fees do I need to pay if I decide to subscribe?

Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...

Learn More

Support > Home > Subscription > Coverage

Is Time Fibre Home available where I live?

Time is now available in more homes than ever, including landed properties. While we started with high-rises, we’re rapidly expanding our fibre broa...

Learn More

Support > Home > Pakej MyKabel

Can I enjoy other promotions/offers from Time at the same time?

The Pakej MyKabel promo cannot be stacked with other promos except for the Time Fibre Home Offer for the Differently-abled (OKU). If you’re a new Ti...

Learn More

Support > Home > Complaint Management Process

Why does my case show that it has been resolved but nothing has been done?

We will temporarily resolve the case if we fail to reach you after 3 staggered attempts. You will receive an email informing you of the case closure. ...

Learn More

Support > Business > Termination

Can I request to waive the early termination penalty if i'm relocating to an area that is not covered by Time?

We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...

Learn More

Support > Business > Subscription > Additional Service

What additional services can I subscribe to in addition to the Time Basic Voice Line service?

We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...

Learn More

Support > Business > Devices

Do I need to pay for installation?

We provide basic cabling services of up to 20 metres from point-of-entry i.e. main door (6 metres from the socket for buildings with pre-laid fibre) t...

Learn More

Support > Business > Subscription > General Information

What fees do I need to pay if I decide to subscribe?

You may be required to pay the following one-time service fees, which will be included in your first bill: Special Building Requirement Fee – s...

Learn More

Support > Business > Subscription > General Information

What documents are required for subscription?

You are required to submit or upload a copy of: Your MyKad (or passport if you are not Malaysian); Form 9 (local company); Form 79, Form 80, Form 80a...

Learn More

Support > Business > Self Care

What is Self Care?

Self Care is a self-service portal that lets you manage your account and subscribed service(s), pay your bills and diagnose your connection all in one...

Learn More

Support > Business > Complaint Management Process

Why does my case show that it has been resolved but nothing has been done?

We will temporarily resolve the case if we fail to reach you after 3 staggered attempts. You will receive an email informing you of the case closure. ...

Learn More
PressRelease

About Us > Resource > Newsroom

Rebate Makes Time’s 100Mbps Pakej MyKabel More Affordable at RM69

Time welcomes Pakej Perpaduan Fixed Internet Broadband 100Mbps Pakej MyKabel to be made available t...

Learn More
PressRelease

About Us > Resource > Newsroom

Time’s 9M 2022 Growth Remains Resilient

Shah Alam, 28 November 2022 – TIME dotCom (Time or the Group) announced its financial results for...

Learn More
PressRelease

About Us > Resource > Newsroom

2x the Speed. 2x the Fun. 2Gbps has Landed.

Shah Alam, 6 October 2022 – There’s a brand-new Internet plan in town and it’ll blow your soc...

Learn More
PressRelease

About Us > Resource > Newsroom

Data and Data Centre Demand Drives TIME’s Full Year Performance

Shah Alam, 26 February 2018 – TIME dotCom Berhad (“TIME” or “the Group”) benefited from co...

Learn More
PressRelease

About Us > Resource > Newsroom

Fortinet powers TIME dotCom’s vision for a secure and connected Malaysia

Telco provider leverages Fortinet’s best-in-class technology to introduce security-driven networki...

Learn More
PressRelease

About Us > Resource > Newsroom

Resilient demand contributes to TIME's Q1 2022 results

Shah Alam, 30 May 2022 –TIME dotCom (TIME or the Group) announced its results for the quarter ende...

Learn More
PressRelease

About Us > Resource > Newsroom

Resilient demand sustains growth for FY2021

Shah Alam, 25 February 2022 – TIME dotCom (TIME or the Group) posted its results for the financia...

Learn More

No result found

About Time

Our Company

Newsroom

Investor Relations

Career

Sustainability

Reference Access Offer


More From Time

Home Fibre

Time Business

Time Enterprise

Time Wholesale

Emit Solar

Time Charge N Go


Help

Live Chat

FAQ

FAQ

Application Status

Announcements


Follow Us

Download App

Copyright 2025 TIME dotCom Bhd 199601040939 (413292-P). All rights reserved.
  • Terms & Conditions
  • Privacy Policies
  • Usage Policies
  • ABC Policy
  • Whistleblowing Policy

Redress your complaints at the Consumer Forum Malaysia CFM www.cfm.my/complaint-channels