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LTAT's Journey: Driving Digital Transformation and Cyber Security

5 May 2025

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Loyalty Terms & Conditions

7 October 2022

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Loyalty Programme

7 October 2022

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Wholesale > Time Looking Glass

Time Looking Glass

3 October 2022

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Modernising for the Future: KWAP’s Digital Transformation Journey

20 August 2025

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Terms & Conditions - Time Fibre Home: "Sign Up & Win" Lucky Draw (19 June - 30 June 2025)

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Cyber Resilience from the Ground Up: Human-Centric Strategies for a Safer Digital Malaysia

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Fibre for Landed Homes

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Hyperlocal Ipoh

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Thriving Through Disruption: The Strategic Role of Business Continuity Planning and Management​

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Cyber Security Act 2024: Does it Apply to My Business?

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Navigating The Cyber Security Act 2024: A Comprehensive Guide for Malaysian Businesses

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The 6 Key Components of a Robust Disaster Recovery Plan

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Graduate Development Program - Thank You

6 March 2025

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About Us > Career > Graduate Development Program

Graduate Development Program

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Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

How do I check the status of my referrals?

Log in to Self Care, click on “Rewards” in the top navigation bar and select “Hook Up and Earn”. Scroll down to “Referral Status” to see ...

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Business > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

12 December 2024

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Support > Business > Loyalty Upgrade

Why can’t I downgrade my plan in Self Care?

As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...

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Support > Business > Loyalty Upgrade

I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the upgraded speed?

Yes, the new owner will enjoy the upgraded speeds as long as they remain on the existing Time Fibre Business plan that was subscribed to before 2 Octo...

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Support > Business > Loyalty Upgrade

What if I’m moving to a new address? Can I still get the upgraded speed?

Yes, absolutely! You’ll get to enjoy the new speeds in your workplace as long as you’re an existing Time Fibre Business subscriber who has subscri...

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Support > Business > Loyalty Upgrade

There are too many line items in my latest bill, how do I read it?

Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...

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Support > Business > Loyalty Upgrade

Can I upgrade my plan if I want something else?

Yes, you can! Just log in to Self Care and check it out.

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Support > Business > Loyalty Upgrade

Will there be any changes to my plan e.g. price, contract term, discounts etc?

Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fee, c...

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Support > Business > Loyalty Upgrade

What is Time’s Loyalty Upgrade all about?

Life’s too short for slow internet, so we’re bumping up the speed for our subscribers on plans below 100Mbps – for free with no strings attached...

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Business > Enterprise > Security > Vulnerability Assessment

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12 June 2024

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Business > Enterprise > Security > Privileged Access Management

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28 May 2024

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Support > Home > Free Speed Boost

What is Time’s free speed boost all about?

Life’s too short for slow Internet, so we’re bumping up the speed for our 100Mbps, 300Mbps and 500Mbps subscribers – for free with no string...

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Enhance Connectivity & Innovation Through Telco Partnerships

8 December 2023

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Sustainability

22 November 2023

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Support > Home > 2Gbps

Why is it only available in selected locations?

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified Time-ready buildings in var...

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Support > Home > Subscription > Coverage

Why is 2Gbps only available in selected locations?

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified TIME-ready buildings in var...

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Support > Home > Subscription > Coverage

What can I do if Time Fibre Home is not yet available where I live?

Let us know here or ask your JMB to get in touch with us via our Live Chat, and we’ll take it into account in our coverage expansion planning.

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Where do I check and download my itemised bills?

Log in to Self Care > Bills. All your previous bills will be listed here and are available to view and download.

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14 April 2023

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25 October 2022

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27 September 2022

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23 September 2022

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14 September 2022

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16 June 2022

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Cloud for Business Continuity

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18 April 2022

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18 April 2022

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1 April 2022

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Whole Home WiFi

19 February 2021

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Terms & Conditions - Time Fibre Home: 500,000 Subscribers Promotion – One Year Free Internet

20 August 2025

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Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

How do I refer a friend?

Log in to Self Care, click on “Rewards” in the top navigation bar and select “Hook Up and Earn”. From there, generate your unique referral li...

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Support > Business > Loyalty Upgrade

Do I need to change any equipment at my premises to enjoy the speed upgrade?

If your current equipment cannot support the new speed, an upgrade may be required. For assistance, please contact us at care@time.com.my to arrange t...

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Support > Business > Loyalty Upgrade

Is there any equipment change needed at my premise to enjoy the speed upgrade?

If your current equipment doesn’t support the new speed, you may need to upgrade it. Contact us to arrange for an equipment change, if necessary.

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Support > Business > Loyalty Upgrade

How do I check my new speed?

You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...

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Support > Business > Loyalty Upgrade

How do I know if my speed has been upgraded?

Easy. If you’re an existing Time Fibre Business subscriber from before 2 October 2023, just log into the Self Care portal and your new speed will be...

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Business > Enterprise > Security > Managed Detection & Response (MDR)

Managed Detection & Response (MDR)

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8 August 2024

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10 July 2024

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15 September 2023

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14 July 2023

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10 July 2023

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10 July 2023

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10 July 2023

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10 July 2023

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Support > Home > Promotion > Time Rewards

How does Time Rewards work?

Log in to the Time Fibre Home app or our Self Care portal to grab your reward. Rewards are available for all customers and are unlimited. Once the rew...

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26 October 2022

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28 September 2022

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Reference Access Offer

23 September 2022

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23 September 2022

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22 September 2022

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19 September 2022

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14 September 2022

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12 September 2022

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8 September 2022

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29 August 2022

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16 June 2022

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Secured Dedicated Internet

16 June 2022

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Dedicated Internet

16 June 2022

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IP VPN

16 June 2022

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Network

15 June 2022

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SD WAN

13 June 2022

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UCaaS

18 April 2022

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Business > Enterprise > Security > Advanced Security Monitoring

Advanced Security Monitoring

15 April 2022

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Business > Enterprise > Security > Advanced DDoS Protection

Advanced DDoS Protection

15 April 2022

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Security

15 April 2022

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Data Centre

4 April 2022

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