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Cyber Security Act 2024: Does it Apply to My Business?

19 May 2025

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Support > Home > e-Invoice

What happens if I don't submit the required information for e-Invoice?

If the mandatory information requested is not provided or inaccurate, LHDN may reject your e-Invoice during the validation process and Time will not b...

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Support > Home > Devices

What will happen to my device(s) if I terminate my service?

The devices in your plan need to be returned to us. We’ll coordinate the return process with you. Failure to return the devices in good condition ma...

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Support > Home > Time Fibre Home App

What is the Time Fibre Home app?

The Time Fibre Home app is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With jus...

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Support > Home > Time Fibre Home App

Who can use the app?

The app is available to all Time Fibre Home customers. Download it now:

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Support > Home > Time Fibre Home App

Where can I download the app?

You can download the Time Fibre Home app for free at the Google PlayStore, Apple App Store and Huawei App Gallery. Download it now:

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Support > Home > Time Fibre Home App

My app doesn’t seem to be working properly. What can I do?

If you encounter any issues with the app or want to provide feedback, reach out to us via Live Chat.

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Support > Home > Time Fibre Home App > Bill Payment

I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...

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Support > Home > Time Fibre Home App > Bill Payment

How do I pay my bill on the Time Fibre Home app?

All you have to do is open up your app and tap on “Pay Now”. Or watch this handy step-by-step video guide:

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Support > Home > New App Update

I'm a Time Fibre Business subscriber, can I download and use the new Time Fibre Home app?

Unfortunately, the Time Fibre Home app is designed specifically for residential customers. As a business subscriber, you can manage your account throu...

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Support > Home > New App Update

What is the minimum Operating System (OS) requirement to run this app?

You can run this app on Android 4.4 and above or iOS 12.0 or later.

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Support > Home > New App Update

What happens if I don't download the new Time Fibre Home app?

You won’t be able to access your account information, manage your services or receive customer support through the old app after it’s disc...

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Support > Home > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...

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Support > Home > New App Update

What should I do after the Time Internet app is discontinued?

We encourage you to download the new Time Fibre Home app before it’s discontinued on 31 August 2024 for a seamless transition. You can download ...

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Support > Home > Billing & Payment > Auto Debit

What happens if an Auto Debit transaction fails? What can I do?

We will make a second attempt to charge your card 7 days following the last failed transaction. Should the second attempt fail, we recommend you make ...

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Support > Home > Subscription > Installation

Can I reschedule my installation appointment date and time?

You can change your installation appointment and even track the progress of your application here. Check out our video guide on how to track your appl...

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Support > Home > Subscription > Signup

What is the status of my application?

Keep up with the progress of your application here.

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Support > Home > Complaint Management Process

What happens after I lodge a complaint?

You will receive an acknowledgement from us via email. We will then begin our investigation and contact you should we need more information. Please en...

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Support > Business > Billing & Payment

What charges will appear on my bill?

Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), ...

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Support > Business > Devices

What happens if the equipment provided by Time becomes faulty, damaged or lost during my contract period?

All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...

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Support > Business > Devices

Can I appoint my own contractor for installation?

Installations can only be carried out by Time-appointed installers, who are technically trained to provision the service according to our guidelines.

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Support > Business > Complaint Management Process

What happens after I lodge a complaint?

You will receive an acknowledgement from us via email. We will then begin our investigation and contact you should we need more information. Please en...

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Business > Enterprise > Security > Web Application Firewall

Web Application Firewall

2 October 2022

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FAQ Archives

Support Archives FAQ Archives Time Fibre Home Promo: Loyalty Programme (27 March 2024 – 26 Jun...

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For Home

Time Hacks

HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...

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Fibre for Landed Homes

10 July 2025

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Hyperlocal Ipoh

7 July 2025

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Terms & Conditions - Rewards - Jiran Get Jiran

20 June 2025

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Time Digital Pulse Check: Summit 2025

13 June 2025

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Terms & Conditions - Exclusive Promo - Refer & Win (State Edition)

29 May 2025

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Thriving Through Disruption: The Strategic Role of Business Continuity Planning and Management​

21 May 2025

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Navigating The Cyber Security Act 2024: A Comprehensive Guide for Malaysian Businesses

19 May 2025

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LTAT's Journey: Driving Digital Transformation and Cyber Security

5 May 2025

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Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you will still be eligible for the promotion as long as you sign up during the promotion period. However, if the installation is not completed wi...

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Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, no. You can only use one promotion at a time. Once you’ve selected a promotion and submitted your application, you won’t be able to...

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Home > Our Fibre Network

Our Fibre Network

26 March 2025

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Terms & Conditions - Home - One Year Free Internet

21 March 2025

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The 6 Key Components of a Robust Disaster Recovery Plan

11 March 2025

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About Us > Career > Graduate Development Program

Graduate Development Program

6 March 2025

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Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

What do I get if I successfully refer a friend?

You’ll get a RM100 bill discount for every successful referral. Your friend has to activate their service for the referral to be considered success...

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Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you will still be eligible for the promotion as long as you sign up during the promotion period. However, if the installation is not completed wi...

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Terms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)

24 February 2025

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Terms & Conditions - SME - Sign-Up Giveaway - Feb - 2025

12 February 2025

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Terms & Conditions - Home - One Year Free Broadband

20 November 2024

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Digital Pulse Check

11 November 2024

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Business > Enterprise > Security > Managed Detection & Response (MDR)

Managed Detection & Response (MDR)

16 October 2024

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Support > Home > Time Fibre Home App > Control Hub

What is WiFi Manager and how can I use it?

The WiFi Manager is a comprehensive suite of features within the Time Fibre Home app that lets you manage, control and customise your home network to ...

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Business We Hear You Form

10 July 2024

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Business Overview

10 July 2024

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For SME

10 July 2024

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Business Wish List Form

10 July 2024

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Support > Home > Plans > 12-month Plan

How do the 12-month, 24-month and no contract plans differ?

It all boils down to flexibility! Here’s a quick breakdown: 24-Month Plan: Ideal for those who plan to stay put for a longer period. Offers the ...

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Business > Enterprise > Security > Vulnerability Assessment

Vulnerability Assessment

12 June 2024

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Business > Enterprise > Security > Privileged Access Management

Privileged Access Management

28 May 2024

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Secure Broadband

2 May 2024

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Support > Home > Termination

Do I need to pay any charges if I terminate my service?

Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...

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Time Backup-as-a-Service

25 January 2024

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Support > Home > Devices

How do I change my WiFi 7 (HG8145B7N) or WiFi 6 (HG8145X6) devices from working as an Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 7 (Huawei HG8145B7N) and WiFi 6 (HG8145X6) devices work as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which com...

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Support > Home > Devices

What is the difference between the mesh WiFi and Fibre-To-The-Room (FTTR)?

In essence, FTTR and mesh WiFi both tackle coverage issues by strategically placing child or satellite nodes in areas with weak connections. The key d...

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Support > Home > Devices

How do I pay for the mesh WiFi add-ons?

There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...

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Enhance Connectivity & Innovation Through Telco Partnerships

8 December 2023

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Support > Home > Gig Speed Home (FTTR)

How long will installation take?

Plan for a session lasting between 4 to 6 hours, depending on your setup’s complexity. If you’re also setting up your new Time Fibre Home ...

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Support > Home > Gig Speed Home (FTTR)

How do I pay for Gig Speed Home?

There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicabl...

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Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

What do I get with this promotion?

As a new subscriber of the Time Fibre Home 600Mbps plan, you get to enjoy a monthly broadband fee of RM99 for the first 6 full months.​ Do note that...

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Terms & Conditions - Home - One Year Free Internet

29 September 2023

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PressRelease

About Us > Resource > Newsroom

Time starts the year strong with sustained growth for Q1 2023

TIME dotCom (Time or the Group) today announced its financial results for another quarter of resilie...

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Home > Fibre-To-The-Room

Gig Speed Home

15 September 2023

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Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...

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Support > Home > Billing & Payment > Auto Debit

How do I register for Auto Debit?

You can register for Auto Debit either at the point of subscription to our services or through Self Care or the Time Fibre Home app. Let this video s...

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Support > Home > Billing & Payment

Is there a Time branch for me to make payment?

While we don’t have a physical branch for payments, you can register for Self Care or download the Time Fibre Home app to view your bills and make q...

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Support > Home > Subscription > Installation

Can I request Time’s authorised installer to configure/provide IT support services for my own router or equipment that is not provided by Time?

Yes, you can. Our installers can configure your personal equipment for a fee of RM80/hour, up to a maximum of RM300 per day. This fee is paid directl...

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Support > Home > Subscription > Installation

Do I need to pay for installation?

We provide complimentary basic cabling services from the locations outlined in the table below to the location you have designated for your equipment ...

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Support > Home > Subscription > Signup

What fees do I need to pay if I decide to subscribe?

Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...

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Support > Home > Promotion > Time Rewards

Why was I not able to grab the reward from Self Care?

Time Rewards is now available exclusively on Time Internet App. If you do not have the app yet, fret not. Simply download and install the app from:

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Support > Home > Promotion > Time Rewards

Am I eligible to participate in Time Rewards programme?

You will need to be an active Time Fibre Home subscriber with the Time Fibre Home App to be eligible to participate in Time Rewards. Download and inst...

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Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Who is eligible for this offer?

Malaysian citizens who are registered as OKU by the Department of Social Welfare Malaysia (Jabatan Kebajikan Masyarakat) are eligible. Subscribers mus...

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Support > Home > Self Care

What can I do on Self Care?

You can: View your profile and subscribed service(s) View and pay your bills Apply for Auto Debit payment method Change your subscription plan Access...

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Support > Home > Self Care

What is Self Care?

Self Care is our self-service portal that allows you to manage your account and subscribed service(s) online. You can also download our Time Fibre Hom...

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Support > Business > Devices

Do I need to pay for installation?

We provide basic cabling services of up to 20 metres from point-of-entry i.e. main door (6 metres from the socket for buildings with pre-laid fibre) t...

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PressRelease

About Us > Resource > Newsroom

Time partners with DigitalBridge to expand its AIMS Data Centre Business across Asia

Shah Alam, 22 November 2022 – TIME dotCom Berhad (“Time” or “the Group”) today announced ...

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PressRelease

About Us > Resource > Newsroom

Fortinet powers TIME dotCom’s vision for a secure and connected Malaysia

Telco provider leverages Fortinet’s best-in-class technology to introduce security-driven networki...

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PressRelease

About Us > Resource > Newsroom

Resilient demand contributes to TIME's Q1 2022 results

Shah Alam, 30 May 2022 –TIME dotCom (TIME or the Group) announced its results for the quarter ende...

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PressRelease

About Us > Resource > Newsroom

Resilient demand sustains growth for FY2021

Shah Alam, 25 February 2022 – TIME dotCom (TIME or the Group) posted its results for the financia...

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PressRelease

About Us > Resource > Newsroom

TIME and Partners Level Up SMEs’ Digital Game

Shah Alam, 19 August 2022 – TIME dotCom Berhad (TIME) has partnered with leading digital solution...

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PressRelease

About Us > Resource > Newsroom

TIME Continues Growth Momentum in 1H 2021

Shah Alam, 27 August 2021 – TIME dotCom (“TIME” or the “Group”) posted consolidated Group...

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PressRelease

About Us > Resource > Newsroom

TIME Delivers Resilient Results in 1H 2020

Shah Alam, 21 August 2020 – TIME dotCom Berhad (“TIME” or “the Group”) announced its fina...

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PressRelease

About Us > Resource > Newsroom

TIME First in Malaysia to be MEF 3.0 LSO Sonata-certified

Shah Alam, 8 July 2021 – TIME dotCom (TIME) announced today that it has become the first in Malay...

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PressRelease

About Us > Resource > Newsroom

TIME First in Southeast Asia to be MEF 3.0 SD-WAN Certified

Shah Alam, 27 January 2022 – TIME dotCom (TIME) announced that it has become the first telecommuni...

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PressRelease

About Us > Resource > Newsroom

TIME First Telco In Malaysia To Launch IBM Powered Chatbot

Shah Alam, 15 SEPTEMBER 2018 – TIME dotCom (“TIME”) is the first telco in Malaysia to leverag...

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PressRelease

About Us > Resource > Newsroom

TIME Makes Major Push Into Cloud Computing Via AVM Cloud Acquisition

Shah Alam, 7 January 2021 – TIME dotCom Berhad, an ASEAN-based telecommunications business, has a...

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Get Updates

26 October 2022

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Terms & Conditions - Complimentary WiFi

12 October 2022

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Loyalty Terms & Conditions

7 October 2022

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Loyalty Programme

7 October 2022

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About Us > Investor Relations > Company Information

Investor Relations - Company Information

6 October 2022

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About Us > Investor Relations > General Meetings

Investor Relations - General Meetings

6 October 2022

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I Want to Upgrade to 2Gbps

5 October 2022

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About Us > Investor Relations > Reports & Presentations

Investor Relations - Reports & Presentations

5 October 2022

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About Us > Investor Relations > Financials

Investor Relations - Financials

4 October 2022

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About Us

About Get Started

28 September 2022

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Business > Enterprise > Cloud > AVM Cloud

AVM Cloud

23 September 2022

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Home

For Home Overview

29 August 2022

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Business > Enterprise > Solutions > Multicloud

Multicloud

16 June 2022

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Business > Enterprise > Solutions > Converged Network

Converged Network

16 June 2022

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Business > Enterprise > Network > IP VPN

IP VPN

16 June 2022

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Business > Enterprise > Solutions > Cloud for Business Continuity

Cloud for Business Continuity

15 June 2022

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Business > Enterprise > Network

Network

15 June 2022

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Business > Enterprise > Network > SD WAN

SD WAN

13 June 2022

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Business > Enterprise > Security > Advanced DDoS Protection

Advanced DDoS Protection

15 April 2022

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Let's Talk

4 March 2021

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