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Support > Business > Promotion > New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

When can I expect to receive the umbrella?

The umbrella will be delivered within 14 working days from the date your service is successfully activated online.

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Support > Business > Promotion > New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

When is the promo period?

The campaign begins on 10th April 2025 and will continue while stocks last

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Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

When will I see the RM50 discount in my bill?

It may take up to 45 days to be reflected in your bill.

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Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

When will I see the RM100 discount in my bill?

It may take up to 45 days to be reflected in your bill.

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Support > Home > New App Update

When will the old Time Internet app be discontinued?

The Time Internet app will be discontinued on 31 August 2024.

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Support > Business > New App Update

When will the old Time Internet app be discontinued?

The Time Internet app will be discontinued on 31 August 2024.

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Support > Home > Upgrade/Downgrade Plan

When do I start paying the new charges?

You will start paying the new subscription fee once your request has been completed. You may see prorated charges in your next bill if the upgrade/dow...

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Support > Home > Termination

When will I receive my refund? Will I be notified after my refund is processed

The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.

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Support > Home > Termination

When will I receive my final bill?

You’ll receive your final bill within 5 days of your termination date.

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Support > Home > Billing & Payment > Auto Debit

When will the Auto Debit deduction take place?

Depending on your bill cycle, the Auto Debit deduction will be made before the due date of your bill.

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Support > Home > Billing & Payment > Auto Debit

When will you start charging my debit/credit card?

When you’ve successfully registered for Auto Debit, payments will be charged to your debit/credit card from the next bill cycle onwards.

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Support > Home > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

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Support > Home > Subscription > Installation

When is my installation date?

Check your installation date here or get in touch with us via Live Chat and we’ll give you the updates you need.

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Support > Home > Promotion > Time Rewards

When will the rewards be up for grab?

The rewards are always available on the Time Fibre Home app.

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Support > Business > Termination

When will I receive my refund? Will I be notified after my refund is processed?

The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.

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Support > Business > Termination

When will I receive my final bill?

The final bill will be generated on the next bill cycle after the service is terminated.

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Support > Business > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

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Support > Home > Termination

Why do I need to pay an advance bill payment when there’s no outstanding at the moment?

The advance payment covers your bill during the termination notice period. Any excess amount will be refunded to you after the final bill is settled.

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Support > Home > Time Fibre Home App > Bill Payment

I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...

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Support > Home > Devices

Why am I being told to purchase additional mesh nodes when I want to relocate?

Upon your relocation, we will assess your new location and recommend additional devices if we find that the building you are relocating to has a desig...

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Support > Home > Subscription > Signup

Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?

Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 600Mbps or 1Gbps of your choice on a 24-month contract plan when you s...

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Support > Home > Self Care > Bill Payment

I paid my bill via Self Care. When will my payment be reflected?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...

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Support > Home > Relocation

Why can't I choose a relocation date when submitting the request?

Your new building may be undergoing a network upgrade. But don’t worry, once you’ve submitted your request, our team will contact you with...

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Support > Home > Subscription > Coverage

The condominium next to mine has Time coverage; when will mine be fibered?

While we would love to serve all condominiums, at times we are unable to gain access for various reasons. Do ask your JMB to get in touch with us via ...

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Support > Home > Subscription > Coverage

I live in a landed property. When will Time Fibre Home be available to me?

We’d love to serve all Malaysians with the broadband they deserve, but we’re currently only able to service selected landed properties. Fo...

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For Home

Time Hacks

HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...

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Home > Our Fibre Network

Our Fibre Network

26 March 2025

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About Us > Career > Graduate Development Program

Graduate Development Program

6 March 2025

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Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

How do I know if my friend has signed up for Time?

You’ll get an email once your referee has signed up for Time Fibre Home and once more when their service has been activated. You can also go to the...

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Business > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

12 December 2024

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Terms & Conditions - Home - One Year Free Broadband

20 November 2024

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Support > Home > Time Fibre Home App

What is the Time Fibre Home app?

The Time Fibre Home app is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With jus...

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Support > Home > WiFi 7

I'm an existing Time subscriber, can I upgrade to WiFi 7?

Great news! If you’ve been a loyal Time subscriber for 20 months or more, you can get the new WiFi 7 device when you upgrade to 1Gbps and renew your...

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Support > Home > WiFi 7

I don't have any WiFi 7 devices yet. Should I still upgrade my router?

Absolutely! Upgrading to a WiFi 7 router future-proofs your network and ensures smooth connectivity when you eventually get WiFi 7 devices. Plus, you&...

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Home > WiFi Devices

For Home Devices

8 August 2024

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Business We Hear You Form

10 July 2024

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For SME

10 July 2024

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Business Wish List Form

10 July 2024

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Support > Home > Plans > 12-month Plan

How do the 12-month, 24-month and no contract plans differ?

It all boils down to flexibility! Here’s a quick breakdown: 24-Month Plan: Ideal for those who plan to stay put for a longer period. Offers the ...

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Secure Broadband

2 May 2024

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Time Backup-as-a-Service

25 January 2024

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Support > Home > Devices

How does a mesh node improve my home WiFi experience?

A mesh node extends your home WiFi coverage. When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal o...

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Support > Home > Devices

What will happen to my 24-month payment plan if I want to transfer ownership of my account or terminate my subscription?

You’ll be required to settle early when you make your transfer of ownership or termination request.

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Support > Home > Devices

What are the specifications of Time's mesh WiFi devices?

Model WiFi Specifications No of LAN ports Plan WiFi 7 router (HG8145B7N) BE3600 4 (3 usable ports when used as router) 24-month plan: ...

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Support > Home > Gig Speed Home (FTTR)

Can I transfer ownership of my Gig Speed Home service to someone else?

Your Gig Speed Home service is tied to your account. So when you transfer your account to someone new, Gig Speed Home goes along with it. If you chose...

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Support > Home > Subscription > Installation

How do I know if after-hours installation is available where I stay?

If the service is available in your area, you’ll automatically see the additional date and time slots when you sign up online. Or check with our aut...

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Home > Fibre-To-The-Room

Gig Speed Home

15 September 2023

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Support > Home > Billing & Payment > Auto Debit

What do I get if I register for Auto Debit?

When you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills.

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Support > Home > Subscription > Installation

Can I choose my installation date?

You can choose your installation date when you sign up online.

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Support > Business > Relocation

How do I cancel my relocation appointment?

You can inform our service installers when they contact you a day before your appointment. Alternatively, reach out to us at care@time.com.my to let u...

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Support > Business > Devices

How does Mesh WiFi extend my WiFi coverage?

When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal and speed of your router to hard-to-reach corn...

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PressRelease

About Us > Resource > Newsroom

Time’s 9M 2022 Growth Remains Resilient

Shah Alam, 28 November 2022 – TIME dotCom (Time or the Group) announced its financial results for...

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PressRelease

About Us > Resource > Newsroom

2x the Speed. 2x the Fun. 2Gbps has Landed.

Shah Alam, 6 October 2022 – There’s a brand-new Internet plan in town and it’ll blow your soc...

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PressRelease

About Us > Resource > Newsroom

Data and Data Centre Demand Drives TIME’s Full Year Performance

Shah Alam, 26 February 2018 – TIME dotCom Berhad (“TIME” or “the Group”) benefited from co...

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PressRelease

About Us > Resource > Newsroom

Resilient demand sustains growth for FY2021

Shah Alam, 25 February 2022 – TIME dotCom (TIME or the Group) posted its results for the financia...

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PressRelease

About Us > Resource > Newsroom

TIME First in Southeast Asia to be MEF 3.0 SD-WAN Certified

Shah Alam, 27 January 2022 – TIME dotCom (TIME) announced that it has become the first telecommuni...

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PressRelease

About Us > Resource > Newsroom

TIME Keeps Malaysians Connected Through It All

Shah Alam, 9 October 2020 – TIME dotCom Berhad (“TIME”) has been ranked as Malaysia’s Most ...

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PressRelease

About Us > Resource > Newsroom

TIME launches OmniMesh for the ultimate indoor Internet experience

Shah Alam, 9 December 2020 – TIME dotCom Berhad (“TIME”) today unveiled OmniMesh, a home WiFi...

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PressRelease

About Us > Resource > Newsroom

TIME Posts Resilient Growth for Q1 2021

Shah Alam, 26 February 2021 – TIME dotCom Berhad (“TIME” or “the Group”) recorded a conso...

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PressRelease

About Us > Resource > Newsroom

TIME sustains growth momentum in 1H 2019

Shah Alam, 27 August 2019 – TIME dotCom Berhad (“TIME” or “the Group”) recorded revenue o...

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Terms & Conditions - Complimentary WiFi

12 October 2022

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Loyalty Terms & Conditions

7 October 2022

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Loyalty Programme

7 October 2022

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About Us

About Get Started

28 September 2022

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Business > Enterprise > Cloud > AVM Cloud

AVM Cloud

23 September 2022

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For Home

Wish List Form

21 September 2022

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About Us > Our Company

Our Company

19 September 2022

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Business > SME > Digital Masterclass

For Business Digital Masterclass

19 September 2022

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Business > Enterprise > Cloud

Cloud

14 September 2022

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Business > SME > Devices

For Business Devices

14 September 2022

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Business > Enterprise > 3Cs

3Cs

12 September 2022

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Business > Enterprise

For Enterprise

8 September 2022

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Home

For Home Overview

29 August 2022

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Business > Enterprise > Solutions > Converged Network

Converged Network

16 June 2022

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Business > Enterprise > Solutions > Cloud for Business Continuity

Cloud for Business Continuity

15 June 2022

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Business > Enterprise > Network

Network

15 June 2022

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Business > Enterprise > Collaboration > Business Voice Lines

Business Voice Lines

18 April 2022

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Business > Enterprise > Solutions > UCaaS

UCaaS

18 April 2022

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Business > Enterprise > Security > Virtual Firewall

Virtual Firewall

18 April 2022

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Business > Enterprise > Security > Advanced Security Monitoring

Advanced Security Monitoring

15 April 2022

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Business > Enterprise > Data Centre

Data Centre

4 April 2022

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Business > Enterprise > Cloud > Time Cloud Services

Time Cloud Services

1 April 2022

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Home > Check Coverage

Check Coverage

29 March 2021

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