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Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Can I downgrade my plan?
You can only opt to downgrade your plan upon completion of your 24-month contract by reaching out to us on Live Chat.
Learn MoreSupport > Home > Free Speed Boost
How do I know if my speed has been boosted?
Easy, if you’re an existing Time Fibre Home 100Mbps, 300Mbps or 500Mbps subscriber, just log in to Self Care to see your new speed. It should be dis...
Learn MoreSupport > Home > Relocation
What’s the difference between standard installation and difficult installation?
For a standard installation, your unit has few physical obstacles that could block or interfere with WiFi signals. A regular router setup should be en...
Learn MoreSupport > Home > Devices
How does a mesh node improve my home WiFi experience?
A mesh node extends your home WiFi coverage. When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal o...
Learn MoreSupport > Home > Devices
Can I settle my 24-month payment plan early?
Yes, you absolutely can. Just reach out to our CS team on Live Chat to get the ball rolling.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, you can definitely upgrade your plan. Any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, you can definitely upgrade your plan. Any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Home > 2Gbps
Can I downgrade to a lower speed?
Yes, you can. If you signed up before 15 April 2024, you can downgrade your plan from the 7th month onwards. If you downgrade within your contract per...
Learn MoreSupport > Home > Troubleshooting
Will all my devices be compatible with 1Gbps?
Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ether...
Learn MoreSupport > Home > Plans > Voice Plans
What should I do if my phone is lost or stolen?
In the unfortunate event of a lost or stolen phone, reach out to us via Live Chat to deactivate your account.
Learn MoreSupport > Home > Plans > Voice Plans
Is there an app for Time Voice?
Yes, download our Time Voice App on the Google Play Store or Apple App Store and carry your land line with you wherever you go on your mobile phone. ...
Learn MoreSupport > Home > Plans > Voice Plans
How do I change my Time Voice plan?
You can change your Time Voice Home Basic plan by selecting either Time Voice Home Lite or Time Voice Home Max at the point of subscription. If you wa...
Learn MoreSupport > Home > Plans
Can I apply for multiple broadband subscriptions?
Yes, you can. Please reach out to us via Live Chat for further assistance.
Learn MoreSupport > Home > Subscription > Signup
Can I apply for multiple broadband subscriptions?
Yes, you can. Please reach out to us via Live Chat for further assistance.
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
I’m interested. How do I subscribe?
Eligible subscribers may reach us via these channels: Live Chat Facebook
Learn MoreSupport > Home > Pakej MyKabel
Can I downgrade my plan after subscribing to Pakej MyKabel?
Yes, you can. If you signed up before 15 April 2024, you can downgrade your plan from the 7th month onwards. If you downgrade within your contract per...
Learn MoreSupport > Home > Self Care
Why haven’t I received the password reset email?
Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.
Learn MoreSupport > Home > Time Internet App
My app doesn’t seem to be working properly. What can I do?
If you encounter any issues with the app or want to provide feedback, reach out to us via Live Chat.
Learn MoreSupport > Home > Time Internet App
Why haven’t I received the password reset email?
Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.
Learn MoreSupport > Home > Complaint Management Process
Why does my case show that it has been resolved but nothing has been done?
We will temporarily resolve the case if we fail to reach you after 3 staggered attempts. You will receive an email informing you of the case closure. ...
Learn MoreSupport > Home > Complaint Management Process
What happens after I lodge a complaint?
You will receive an acknowledgement from us via email. We will then begin our investigation and contact you should we need more information. Please en...
Learn MoreSupport > Home > Complaint Management Process
Where can I lodge a complaint?
To reach out to us, you can: Talk to us via Live Chat; or Write to us here. We encourage you to approach these channels for assistance first before ...
Learn MoreSupport > Business > Relocation
How do I cancel my relocation appointment?
You can inform our service installers when they contact you a day before your appointment. Alternatively, reach our to us via Live Chat to let us know...
Learn MoreSupport > Business > Termination
Can I change my mind after submitting the termination request?
Yes, you can still withdraw your request up to 3 working days before the termination date. Please reach out to us via Live Chat for further assistance...
Learn MoreSupport > Business > Devices
How does Mesh WiFi extend my WiFi coverage?
When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal and speed of your router to hard-to-reach corn...
Learn MoreSupport > Business > Self Care
Why haven’t I received the password reset email?
Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.
Learn MoreSupport > Business > Complaint Management Process
Why does my case show that it has been resolved but nothing has been done?
We will temporarily resolve the case if we fail to reach you after 3 staggered attempts. You will receive an email informing you of the case closure. ...
Learn MoreSupport > Business > Complaint Management Process
What happens after I lodge a complaint?
You will receive an acknowledgement from us via email. We will then begin our investigation and contact you should we need more information. Please en...
Learn MoreSupport > Business > Complaint Management Process
Where can I lodge a complaint?
To reach out to us, you can: Talk to us via Live Chat; or Write to us here. We encourage you to approach these channels for assistance first before ...
Learn MoreAbout Us > Resource > Newsroom
TIME and Partners Level Up SMEs’ Digital Game
Shah Alam, 19 August 2022 – TIME dotCom Berhad (TIME) has partnered with leading digital solution...
Learn MoreAbout Us > Resource > Newsroom
TIME First Telco In Malaysia To Launch IBM Powered Chatbot
Shah Alam, 15 SEPTEMBER 2018 – TIME dotCom (“TIME”) is the first telco in Malaysia to leverag...
Learn MoreAbout Us > Resource > Newsroom
TIME launches OmniMesh for the ultimate indoor Internet experience
Shah Alam, 9 December 2020 – TIME dotCom Berhad (“TIME”) today unveiled OmniMesh, a home WiFi...
Learn MoreAbout Us > Resource > Newsroom
TIME now offers private connectivity to Alibaba Cloud Express Connect in Malaysia
Shah Alam, 6 September 2022 – TIME dotCom [“TIME”] today announced their partnership with Alib...
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