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Support > Home > Relocation
What’s the difference between standard installation and difficult installation?
For a standard installation, your unit has few physical obstacles that could block or interfere with WiFi signals. A regular router setup should be en...
Learn MoreSupport > Home > Relocation
I’ve been a subscriber for less than 24 months. Can I still request an outdoor relocation?
Absolutely! You can request for an outdoor relocation anytime. However, a RM120 fee will apply if you’ve been with us for less than 24 months.
Learn MoreSupport > Home > Relocation
Do I need to apply for the outdoor relocation fee waiver?
Nope. All you have to do is request for an outdoor relocation in Self Care. If you’re eligible for the waiver, the RM120 fee will automatically be w...
Learn MoreSupport > Home > Relocation
Can my relocation fee be waived?
Yes, only if you’ve been a Time customer for longer than 24 months and move to a different address (outdoor relocation). You can only get this waiv...
Learn MoreSupport > Home > Devices
Why am I being told to purchase additional mesh nodes when I want to relocate?
Upon your relocation, we will assess your new location and recommend additional devices if we find that the building you are relocating to has a desig...
Learn MoreSupport > Home > Devices
What are the LAN ports and how many LAN ports does my device have?
Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...
Learn MoreSupport > Home > Devices
What is a wireless Optical Network Terminal (ONT)?
The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 6 routers are ONTs, whi...
Learn MoreSupport > Home > Devices
How do I change my WiFi 6 (HG8145X6) device from working as an Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...
Learn MoreSupport > Home > Devices
What is an Optical Network Unit (ONU)?
The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...
Learn MoreSupport > Home > Devices
What is the difference between the mesh WiFi and Fibre-To-The-Room (FTTR)?
In essence, FTTR and mesh WiFi both tackle coverage issues by strategically placing child or satellite nodes in areas with weak connections. The key d...
Learn MoreSupport > Home > Devices
How many mesh nodes can be supported?
We recommend up to 3 mesh nodes for a complete whole home WiFi set up.
Learn MoreSupport > Home > Devices
Will my entire house be able to get WiFi?
Whole-home WiFi coverage depends on the size of your house and the number of mesh nodes you have. The more mesh nodes, the wider the coverage. Actual ...
Learn MoreSupport > Home > Devices
How does a mesh node improve my home WiFi experience?
A mesh node extends your home WiFi coverage. When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal o...
Learn MoreSupport > Home > Devices
What does a mesh-enabled router mean?
A traditional mesh WiFi setup typically requires a mesh node to be placed next to the router to act as a gateway. Our mesh-ready routers eliminate the...
Learn MoreSupport > Home > Devices
What is WiFi 6?
WiFi 6 delivers faster speeds and better performance across the board and can serve multiple devices more efficiently. Devices connected to this lates...
Learn MoreSupport > Home > Devices
I'm currently using a 3rd party router. Which device can I purchase to extend WiFi coverage?
You may refer to the official website of your device’s brand to check on mesh devices compatible with your router. Otherwise, you can check on Self ...
Learn MoreSupport > Home > Devices
Is there a warranty period for the devices?
All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...
Learn MoreSupport > Home > Devices
What will happen to my device if I terminate my service before my contract term or if my contract expires?
You may keep the devices regardless of early termination or contract expiration.
Learn MoreSupport > Home > Devices
Is installation free?
For new or existing subscribers who received free devices as part of their plan or promotion, any installation carried out by our installers is free o...
Learn MoreSupport > Home > Devices
Can I get a refund if I withdraw my purchase?
Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.
Learn MoreSupport > Home > Devices
Is there a contract period attached to the 24-month payment plan?
Nope, there’s no contract period – it’s just a payment term spanning 24 months. It won’t affect your broadband contract period either.
Learn MoreSupport > Home > Devices
What will happen to my 24-month payment plan if I want to transfer ownership of my account or terminate my subscription?
You’ll be required to settle early when you make your transfer of ownership or termination request.
Learn MoreSupport > Home > Devices
Can I settle my 24-month payment plan early?
Yes, you absolutely can. Just reach out to our CS team on Live Chat to get the ball rolling.
Learn MoreSupport > Home > Devices
How do I pay for the mesh WiFi add-ons?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...
Learn MoreSupport > Home > Devices
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...
Learn MoreSupport > Home > Devices
Are your devices compatible with each other?
All our Huawei devices are compatible with each other except the complimentary WiFi 5 router (HG8145V5) and older devices of other brands that have be...
Learn MoreSupport > Home > Devices
What are the specifications of Time's mesh WiFi devices?
Model WiFi Specifications No of LAN ports Plan WiFi 6 router (HG8145X6) AX3000 4 (3 usable ports when used as router) 100Mbps & 500Mbps 1G...
Learn MoreSupport > Home > Devices
What type of device(s) can I purchase from Time?
Our WiFi 6 mesh nodes are available to purchase via the Shop tab in Self Care. Do note that these mesh devices are not compatible with Gig Speed Home ...
Learn MoreSupport > Home > Devices
What type of complimentary device(s) do I get from Time?
We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Based on your building type and installation req...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
How do I know if my friend or family has signed up for Time?
You’ll get an email once your referee has signed up for Time Fibre Home and once more when their service has been activated. You can also go to the ...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What happens to my RM100 referral bonus if I’m also enjoying other ongoing promo discounts in the same month?
If you happen to be enjoying other ongoing promos at the same time as your Referral Bonus, the other bill waivers or discounts will be utilised first....
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is the cable length included in the Gig Speed Home packages?
The following is the standard cable length included in each package: Gig Speed Home Package 1 parent node + 1 child node 1 parent node + 2 child n...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How long will installation take?
Plan for a session lasting between 4 to 6 hours, depending on your setup’s complexity. If you’re also setting up your new Time Fibre Home ...
Learn MoreSupport > Home > Subscription > Signup
Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?
Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 500Mbps or 1Gbps of your choice on a 24-month contract plan when you s...
Learn MoreSupport > Home > Plans > No Contract Plan
Can I relocate on a no contract plan?
Subscribers of no-contract plans are not allowed to relocate. In order to relocate, you’ll have to convert into to a 24-month contract plan. You...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What if I terminate my subscription?
If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Can I transfer ownership of my Gig Speed Home service to someone else?
Your Gig Speed Home service is tied to your account. So when you transfer your account to someone new, Gig Speed Home goes along with it. If you chose...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Can I relocate my Gig Speed Home to a new address?
Yes, you absolutely can. But, do note that there will be associated relocation fees and device costs.
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is there a contract period for Gig Speed Home?
Nope, there’s no contract period for Gig Speed Home. And subscribing to the service will not affect your broadband contract period either.
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How do I pay for Gig Speed Home?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicabl...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
I don’t see the Gig Speed Home option in Self Care. Why?
This may be because you aren’t currently on our 500Mbps or 1Gbps plan and/or it isn’t available in your building. You can check for Gig Speed Home...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How do I subscribe to Gig Speed Home?
You’ll be able to select Gig Speed Home as an add-on while you’re signing up for the Time Fibre Home 500Mbps or 1Gbps plans. Check out our plans a...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is the parent node compatible with your other mesh devices?
Unfortunately, the parent node is only compatible with its corresponding child nodes. Gig Speed Home devices are not compatible with our other mesh Wi...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Why is it only available in selected buildings?
Gig Speed Home is a cutting-edge service that requires specialised installation techniques. To ensure top-notch quality, we’re currently trainin...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is Gig Speed Home available to me?
Gig Speed Home is exclusively available to Time Fibre Home 500Mbps and 1Gbps subscribers in selected buildings. Click here to check for availability.
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Why is my speed not up to 1Gbps as advertised?
Internet speeds are based on your broadband plan e.g. if you’re on the 500Mbps plan, your speed will be limited to 500Mbps. Other factors such as ne...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?
FTTR is a cutting-edge technology that involves running fibre optic cables directly to individual rooms or units within a building, providing high-spe...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Gig Speed Home?
Gig Speed Home is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-T...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
If my first month's broadband subscription fee is free, why am I still being charged in my first bill?
The First Month Free promotion for 100Mbps plans applies to your first full month’s broadband fees. The charges you’re seeing in your very first b...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
How do I sign up for this promotion?
You can sign up with our authorised dealers.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
What if I terminate my subscription?
If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, your existing discounts (if any) will continue until its full redemption and your contract won’t be reset...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Plan Devices 100Mbps 1 x WiFi 6 router 500Mbps 1 x WiFi 6 router; and 1 x WiFi 6 me...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
Who is eligible for this promotion?
New subscribers of the Time Fibre Home 100Mbps or 500Mbps subscribers on a 24-month contract. Subscribers of the no contract plan are not eligible.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
What do I get with this promotion?
As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 100Mbps First Month Free 500Mbps RM99 for First 6 Months * Every 1...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
If my first month’s broadband subscription fee is free, why am I still being charged in my first bill?
The First Month Free promotion applies to your first full month’s broadband fees. The charges you’re seeing in your very first bill may be prorate...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
What if I terminate my subscription?
If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, your existing discounts (if any) will continue until its full redemption and your contract won’t be reset...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Based on your building type and installation requirements, you may receive: Plan Device...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
Who is eligible for this promotion?
New subscribers of the Time Fibre Home 100Mbps, 500Mbps, 1Gbps and 2Gbps subscribers on a 24-month contract who sign up online via www.time.com.my. S...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
How long will this promotion last?
This promotion is valid from 14 July 2023 – 1 April 2024.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
How long will this promotion last?
This promotion is valid from 14 July 2023 – 1 April 2024.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
What do I get with this promotion?
As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 100Mbps First Month Free 500Mbps First Month Free + RM99 for First 6 M...
Learn MoreAbout Us > Resource > Newsroom
Time sees continued growth in 1H 2023
TIME dotCom (Time or the Group) announced its results today for the six-month period under review en...
Learn MoreAbout Us > Resource > Newsroom
Time starts the year strong with sustained growth for Q1 2023
TIME dotCom (Time or the Group) today announced its financial results for another quarter of resilie...
Learn MoreAbout Us > Resource > Newsroom
Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business
Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...
Learn MoreAbout Us > Resource > Newsroom
Time delivers solid FY2022 performance with growth across all customer segments
TIME dotCom (Time or the Group) recorded another solid performance for the financial year ended 31 D...
Learn MoreSupport > Business > Promotion > Easy Switch
How will I receive the promotion discount once I have subscribed to the service?
Once your service has been activated, the RM50 discount will be deducted from your monthly bills from months 2 to 11. You’ll need to pay for your fi...
Learn MoreSupport > Business > Promotion > Easy Switch
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Business > Promotion > Easy Switch
How do I sign up for this promotion?
You can sign up through our authorised dealers or Time direct channels.
Learn MoreSupport > Business > Promotion > Easy Switch
What if I terminate my subscription?
If you terminate your subscription within your 24-month contract term, you’ll be charged the balance of your remaining contractual months and forfei...
Learn MoreSupport > Business > Promotion > Easy Switch
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, you can. If you upgrade your plan, any discount you may be enjoying will continue with no contract reset. However, the value will follow your ini...
Learn MoreSupport > Business > Promotion > Easy Switch
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Business > Promotion > Easy Switch
Who is eligible for this promotion?
Anyone who is currently subscribed to another Internet service provider (ISP) and located within our selected buildings. To apply, you’ll need to pr...
Learn MoreSupport > Business > Promotion > Easy Switch
How long will this promotion last?
This promotion is valid from 18 July 2023 – 31 December 2023.
Learn MoreSupport > Business > Promotion > Easy Switch
What do I get with this promotion?
As a new subscriber of Time Fibre Business, you get to enjoy RM50 off your monthly subscription fee for 10 months. Do note that this does not include ...
Learn MoreSupport > Home > Self Care > Bill Payment
I paid my bill via Self Care. When will my payment be reflected?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...
Learn MoreSupport > Home > Self Care > Bill Payment
What are the available payment methods?
You can pay one of three ways in Self Care: Internet Banking (FPX) Auto Debit (Save RM2 monthly bill) eWallet (Grab, Boost, Touch ‘n Go, MAE, MCash...
Learn MoreSupport > Home > Self Care > Bill Payment
How do I pay my bill via Self Care?
Just click on the “Pay Now” on your dashboard and follow the instructions onscreen.
Learn MoreSupport > Home > Subscription > Installation
Do I need to purchase any equipment?
We will supply an Optical Network Unit (ONU) with a WiFi router or a wireless Optical Network Terminal (ONT) plus installation services. You will only...
Learn MoreSupport > Home > Subscription > Installation
Who will carry out my installation?
A Time authorised installer will carry out the installation.
Learn MoreSupport > Home > Subscription > Installation
Does it cost extra to install after work hours?
Nope. There’s no additional charge
Learn MoreSupport > Home > Subscription > Installation
How do I know if after-hours installation is available where I stay?
If the service is available in your area, you’ll automatically see the additional date and time slots when you sign up online. Or check with our aut...
Learn MoreSupport > Home > Subscription > Installation
Can I schedule my installation after work hours?
Yes, you can! We’ve extended our installation hours up to 8pm. Weekend slots are available too, but only up to 4pm. However, this service is only av...
Learn MoreSupport > Home > Subscription > Signup
How do I make payment for deposits/upfront payment?
You can pay using a credit card, debit card or eWallet namely Grab, Boost, Touch ‘n Go, MAE, MCash and ShopeePay.
Learn MoreSupport > Home > Relocation
Can I withdraw my relocation request?
Yes, you can! Just log into Self Care, scroll down to Activity Log and look for the “Withdraw Submission” button.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
How do I sign up for this promotion?
You can sign up online via www.time.com.my.
Learn MoreSupport > Home > 2Gbps
How fast can 2Gbps be? Will it be noticeably different from 1Gbps?
A high bandwidth plan like 2Gbps means it can support more devices and more concurrent activities like streaming and gaming. Whether your household is...
Learn MoreSupport > Home > 2Gbps
Do we really need 2Gbps?
We create and consume more and more data with each passing year. By introducing 2Gbps now, we are ready to serve Malaysians as their demand for bandwi...
Learn MoreSupport > Home > 2Gbps
Is the router compatible with your other devices?
Yes, our 2Gbps router is compatible with all our current Huawei WiFi 6 devices models except for Gig Speed Home (Fibre-To-The-Room) devices.
Learn MoreSupport > Home > 2Gbps
How many LAN ports does the router have?
The 2Gbps router has 4 LAN ports, including one (1) 2.5Gbps port.
Learn MoreSupport > Home > 2Gbps
What router or devices are you providing with the 2Gbps plan?
We provide the following devices with every 2Gbps subscription: 1 x 2Gbps WiFi 6 router; and 2 x WiFi 6 mesh nodes. The router features a 2.5Gbps LA...
Learn MoreSupport > Home > 2Gbps
I’m on the 2Gbps plan but my speed is nowhere close. What’s the deal?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > 2Gbps
What if I terminate my subscription?
If you terminate your subscription within your 24-month contract, you will be subject to an early termination penalty equivalent to the total fees of ...
Learn MoreSupport > Home > 2Gbps
Can I relocate my 2Gbps plan to a new address?
Yes, as long as 2Gbps is also available at your new address. You can log in to Self Care to check for coverage.
Learn MoreSupport > Home > 2Gbps
Can I downgrade to a lower speed?
Yes, for sure. But do take note that you won’t be allowed to downgrade your plan within the first 6 months of your contract. You can only do so from...
Learn MoreSupport > Home > 2Gbps
Can I upgrade to 2Gbps?
Yes, absolutely! As long as 2Gbps is available in your building. Just log in to Self Care, click Manage Plan > Change Broadband Plan.
Learn MoreSupport > Home > 2Gbps
Is there a contract period for the 2Gbps plan?
Yes, a 24-month contract is applicable to all 2Gbps plans. The no contract option is not available for this plan.
Learn MoreSupport > Home > 2Gbps
How do I subscribe to 2Gbps?
You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.
Learn MoreSupport > Home > 2Gbps
Why is it only available in selected locations?
Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified Time-ready buildings in var...
Learn MoreSupport > Home > 2Gbps
Where will you expand 2Gbps coverage to next?
We are rolling out 2Gbps in stages to several more locations in the coming months.
Learn MoreSupport > Home > 2Gbps
Where is 2Gbps available?
2Gbps is currently only available in selected buildings in these locations: Klang Valley: – Ampang Hilir – Ara Damansara – Bandar Kinrara – Ba...
Learn MoreSupport > Home > Relocation
How do I reschedule the relocation appointment?
Just scroll down on your Self Care homepage to “Recent Activities” and look for a “Reschedule” button.
Learn MoreSupport > Home > Relocation
I would like to cancel my service as my new location is not within Time coverage. Can I request to waive the early termination penalty?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Home > Relocation
What do I do if my new location is not within Time coverage?
Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...
Learn MoreSupport > Home > Relocation
Why can't I choose a relocation date when submitting the request?
Your new building may be undergoing a network upgrade. But don’t worry, once you’ve submitted your request, our team will contact you with...
Learn MoreSupport > Home > Relocation
What should I do if I submitted the wrong address or relocation type?
You can withdraw your submission in Self Care. Just scroll down to Activity Log and look for the “Withdraw Submission” button.
Learn MoreSupport > Home > Relocation
Which relocation type should I choose if I’m relocating within the same building?
If you’re relocating to another unit within the same building, you may select “Outdoor Relocation”. Please find further details belo...
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