FTTR is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-The-Room (FTTR) technology, it involves pulling transparent micro optical fibre cables to where you need it, ensuring a fast connection and smooth experience no matter where you are at home.

This service is exclusively available to Time Fibre Home 1Gbps subscribers in selected buildings.

In essence, FTTR and mesh WiFi both tackle coverage issues in areas with weak connections. But they do differ in terms of setup, performance, cost and flexibility.

That really depends on your needs and preferences.

If you prioritise ease of use, affordability and flexibility, mesh WiFi offers a good balance between functionality and convenience.

But if you’re looking for the best speed, performance and reliability – and don’t mind the cost and hassle of installation – FTTR is for you.

Depending on the complexity of the setup, installation could take anywhere from 4 to 6 hours.

We encourage you to talk to our experts about how you use the Internet the most and where to place devices so you can maximise WiFi coverage.

Learn about the process and what to expect during your appointment:

FTTR is exclusively available to Time Fibre Home 1Gbps subscribers in selected buildings.

Click here to check for availability.

FTTR is a cutting-edge service that requires specialised installation techniques. To ensure top-notch quality, we’re currently training our installers to meet the demand. Rest assured, we’re working hard to bring this service to more buildings soon!

2Gbps is currently only available in selected buildings in these locations:

Klang Valley:
– Ampang Hilir
– Ara Damansara
– Bandar Kinrara
– Bandar Utama
– Bangsar
– Bangsar South
– Bukit Bintang
– Bukit Ceylon
– Bukit Jalil
– Cheras – Bandar Sri Permaisuri
– Cheras – Taman Connaught
– Cheras – Taman Maluri
– Cheras – Taman Midah
– Damansara Perdana
– Desa Park City
– Kelana Jaya
– KLCC
– Kuchai Lama
– Mont Kiara
– Mutiara Damansara
– Petaling Jaya SS2
– Puchong
– Segambut
– Seputeh
– Setapak
– Setiawangsa
– Shah Alam
– Subang Jaya
– Sunway
– Taman Desa
– Wangsa Maju

Penang:
– Batu Ferringhi
– Lembah Permai
– Tanjung Bungah
– Tanjung Tokong

We’re working on bringing it to more places soon.

We are rolling out 2Gbps in stages to several more locations in the coming months.

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified Time-ready buildings in various locations and are currently working on upgrading them in stages.

You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.

Yes, a 24-month contract is applicable to all 2Gbps plans.

Yes, absolutely! As long as 2Gbps is available in your building. Just log in to Self Care, click Manage Plan > Change Broadband Plan.

Yes, you can. You can downgrade your plan from the 7th month onwards by reaching out to us on Live Chat.

If you downgrade within your contract period, your contract will reset for another 24 months.

Yes, as long as 2Gbps is also available at your new address. You can log in to Self Care to check for coverage.

If you terminate your subscription within your 24-month contract, you will be subject to an early termination charge of RM500 or the sum of your remaining contractual period, whichever is higher. There is no penalty for cancelling your service once you are out of contract.

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of:

1. The 2.5Gbps LAN port on the router. It’s labelled on the device.
2. The 2.5Gbps LAN port on your personal device. If you don’t have one, you can purchase a USB-C to 2.5Gbps ethernet adapter separately.
3. A Cat5e or above LAN cable.

All you need to do next is connect your personal device to the router using the LAN cable and you should be seeing much higher speeds.

We provide a high-performance WiFi router equipped with a 2.5Gbps LAN port with every 2Gbps subscription.

The 2Gbps router has 4 LAN ports, including one (1) 2.5Gbps port.

Yes, our 2Gbps router is compatible with our WiFi 5 and WiFi 6 Huawei devices, namely the Huawei WA8021V5 and HG8145X6.

We create and consume more and more data with each passing year. By introducing 2Gbps now, we are ready to serve Malaysians as their demand for bandwidth grows.

A high bandwidth plan like 2Gbps means it can support more devices and more concurrent activities like streaming and gaming. Whether your household is large or if you’re multitasking on several platforms, you won’t have to compromise on Internet speed.

1. MyKad or passport for non-Malaysians
2. Credit card (MasterCard/Visa) if the Auto Debit payment method is selected

When you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills.

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. Watch this video to learn more about your first bill:

WiFi 7 is the next generation of wireless technology, offering a significant leap in speed, capacity and stability compared to WiFi 6 – like a supercharged WiFi experience! However, to truly unlock these benefits, your personal devices need to be WiFi 7-enabled.