Gig Speed Home is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-The-Room (FTTR) technology, it involves pulling transparent micro optical fibre cables to where you need it, ensuring a fast connection and smooth experience no matter where you are at home.

This service is exclusively available to Time Fibre Home 500Mbps and 1Gbps subscribers in selected buildings.

FTTR is a cutting-edge technology that involves running fibre optic cables directly to individual rooms or units within a building, providing high-speed Internet access to each specific location.

In essence, FTTR and mesh WiFi both tackle coverage issues by strategically placing child or satellite nodes in areas with weak connections. The key distinction lies in their approaches. FTTR prioritises physical infrastructure, ensuring every room has a dedicated fibre optic cable connection. In contrast, mesh WiFi creates a network of devices to broadcast a robust and consistent WiFi signal over a wider area.

Plan for a session lasting between 4 to 6 hours, depending on your setup’s complexity. If you’re also setting up your new Time Fibre Home service, allocate an extra 1 to 2 hours.

To make the most of your WiFi coverage, consult our experts on optimal device placement based on your Internet usage habits.

Learn more about the process and what to anticipate during your appointment:

Gig Speed Home is exclusively available to Time Fibre Home 500Mbps and 1Gbps subscribers in selected buildings.

Click here to check for availability.

Gig Speed Home is a cutting-edge service that requires specialised installation techniques. To ensure top-notch quality, we’re currently training our installers to meet the demand. Rest assured, we’re working hard to bring this service to more buildings soon!

2Gbps is currently only available in selected buildings in these locations:

Klang Valley:
– Ampang Hilir
– Ara Damansara
– Bandar Kinrara
– Bandar Utama
– Bangsar
– Bangsar South
– Bukit Bintang
– Bukit Ceylon
– Bukit Jalil
– Cheras – Bandar Sri Permaisuri
– Cheras – Taman Connaught
– Cheras – Taman Maluri
– Cheras – Taman Midah
– Damansara Perdana
– Desa Park City
– Kelana Jaya
– KLCC
– Kuchai Lama
– Mont Kiara
– Mutiara Damansara
– Petaling Jaya SS2
– Puchong
– Segambut
– Seputeh
– Setapak
– Setiawangsa
– Shah Alam
– Subang Jaya
– Sunway
– Taman Desa
– Wangsa Maju

Penang:
– Batu Ferringhi
– Lembah Permai
– Tanjung Bungah
– Tanjung Tokong

We’re working on bringing it to more places soon.

We are rolling out 2Gbps in stages to several more locations in the coming months.

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified Time-ready buildings in various locations and are currently working on upgrading them in stages.

You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.

Yes, a 24-month contract is applicable to all 2Gbps plans. The no contract option is not available for this plan.

Yes, absolutely! As long as 2Gbps is available in your building. Just log in to Self Care, click Manage Plan > Change Broadband Plan.

Yes, for sure. But do take note that you won’t be allowed to downgrade your plan within the first 6 months of your contract. You can only do so from the 7th month onwards.

If you downgrade your plan, your contract will reset for another 24 months.

Yes, as long as 2Gbps is also available at your new address. You can log in to Self Care to check for coverage.

If you terminate your subscription within your 24-month contract, you will be subject to an early termination penalty equivalent to the total fees of your remaining contractual months.

This applies to your 2Gbps subscription and any lower speed plan you’ve downgraded to.

There is no penalty for cancelling your service once you are out of contract.

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of:

1. The 2.5Gbps LAN port on the router. It’s labelled on the device.
2. The 2.5Gbps LAN port on your personal device. If you don’t have one, you can purchase a USB-C to 2.5Gbps ethernet adapter separately.
3. A Cat5e or above LAN cable.

All you need to do next is connect your personal device to the router using the LAN cable and you should be seeing much higher speeds.

We provide the following devices with every 2Gbps subscription:
– 1 x 2Gbps WiFi 6 router; and
– 2 x WiFi 6 mesh nodes.

The router features a 2.5Gbps LAN port that can support speeds up to 2Gbps while the mesh nodes widen your WiFi coverage at home.

The 2Gbps router has 4 LAN ports, including one (1) 2.5Gbps port.

Yes, our 2Gbps router is compatible with our WiFi 5 and WiFi 6 Huawei devices, namely the Huawei WA8021V5 and HG8145X6.

We create and consume more and more data with each passing year. By introducing 2Gbps now, we are ready to serve Malaysians as their demand for bandwidth grows.

A high bandwidth plan like 2Gbps means it can support more devices and more concurrent activities like streaming and gaming. Whether your household is large or if you’re multitasking on several platforms, you won’t have to compromise on Internet speed.

You will receive complimentary routers with every new subscription of Time Fibre Home and will also have the option to add on more devices during the signup process.

If you’re an existing Time Fibre Home subscriber, you can purchase our devices from the Self Care shop or renew/upgrade your plan to redeem free devices.

We provide mesh-enabled routers with all our plans, featuring both WiFi 5 and WiFi 6 technologies.

If you are an existing subscriber who has recontracted, we will provide you:

A mesh-enabled router means the device is equipped with mesh capabilities. A traditional mesh WiFi setup typically requires a mesh node to be placed next to the router to act as a gateway. Since our routers are mesh-ready, we eliminate the need for an extra device. All you have to do is place mesh nodes where your WiFi signals are weaker and you’re ready to enjoy strong and seamless WiFi all over your home.

WiFi 5 is a WiFi standard which effectively introduced the 5Ghz frequency band to WiFi networks. It’s the technology most commonly used in modern routers and is compatible with almost all devices.

WiFi 6 is the next generation in WiFi technology, delivering faster speeds and better performance overall. It is capable of serving more devices more efficiently. Devices connected to this latest standard have to be WiFi 6-enabled to benefit from the improved technology.

Please refer to the table below to check for device compatibility:

Whole-home WiFi coverage depends on the size of your house and the number of mesh nodes you have. The more mesh nodes, the wider the coverage.

Actual coverage may also vary because of:

1. Environmental factors – include building materials, physical objects, and obstacles.
2. Network conditions – include local interference, volume and density of traffic, product location, network complexity, and network overhead.
3. Client limitations – include rated performance, location, and connection quality.

Our Time-authorised installers will do it for you.