• Plans
    • Our Fibre Network
    • 2Gbps
    • Pakej MyKabel
    • WiFi Devices
    • Fibre-To-The-Room
    • Check Coverage
    • Overview
    • SME
      Fibre Internet Plans
      Devices
      Value Added Services
      Secure BroadbandBackup-as-a-Service
      Digital Masterclass
    • Enterprise
      Overview
      3Cs
      Solutions
      OverviewMulticloudCloud for Business ContinuityConverged NetworkUCaaS
      Network
      OverviewDedicated InternetSecured Dedicated InternetDirect Cloud ConnectivityPoint-to-Point Leased LineIP VPNSD WANInternational Private Connectivity
      Cloud
      OverviewTime Cloud ServicesAVM Cloud
      Data Centre
      Security
      OverviewAdvanced Security MonitoringAdvanced DDoS ProtectionVirtual FirewallWeb Application FirewallPrivileged Access ManagementVulnerability AssessmentManaged Detection & Response (MDR)
      Collaboration
      OverviewUCaaSBusiness Voice Lines
    • Digital Pulse Check
    • Our Company
      Overview
      Meet Our Team
    • Newsroom
    • Investor Relations
      Overview
      Financials
      Announcements
      Reports & Presentations
      General Meetings
      Company Information
    • Career
      Work With Us
      Graduate Development Program
    • Sustainability
    • Reference Access Offer
    • Overview
    • Time Looking Glass
    • Overview
    • Emit Solar
    • Time Charge N Go
    • Overview
    • Home FAQ
    • SME FAQ
    • Check Service Status
Sign Up Now
    Search Login
Last Search
landon, cac, ai.cpu.edu.cn, イソップ・ジャパン カスタマースペシャリスト 募集, unifi speed test tm, Location of servi, Business Broadband Internet Providers, router 6, Line suspended, Conti

Found 144 result(s) for "na"

Quick links
Suggested links
  • All144
  • For Home3
  • For SME0
  • For Enterprise5
  • For Wholesale0
  • About Us7
  • Support106

Navigating The Cyber Security Act 2024: A Comprehensive Guide for Malaysian Businesses

19 May 2025

Learn More

Thriving Through Disruption: The Strategic Role of Business Continuity Planning and Management​

21 May 2025

Learn More

Support > Business > Devices

What happens if I need additional equipment?

Customers can purchase additional devices: WiFi 6 Router: RM299 (1 unit) WiFi 7 Router: RM399 (1 unit)

Learn More

Support > Business > Subscription > Additional Service

Can I connect the phone lines provided by Time to my fax and/or credit card terminal?

Yes, you can.

Learn More

Support > Business > Subscription > Additional Service

What additional services can I subscribe to in addition to the Time Basic Voice Line service?

We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...

Learn More

Support > Business > Subscription > Upgrade, Downgrade & Termination

What happens if I terminate my contract early?

If you terminate a 12- or 24-month contract, you must pay an Early Termination Penalty (ETP) for the remaining contractual days.

Learn More

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

What if I terminate my subscription?

If you terminate your subscription before the end of your contract, the following will apply: Any discounts or promotions previously applied to your ...

Learn More

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

What happens if I terminate my subscription?

If you terminate your service, your referral discounts will be forfeited.

Learn More

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

What if I terminate my subscription?

If you terminate your subscription before the end of your contract, the following will apply: Any discounts or promotions previously applied to your ...

Learn More

Support > Home > Termination

Do I still need to pay for any additional charges after the termination?

Yes, you may have to if there are charges incurred during your termination notice period such as voice usage. They will appear on your final bill.

Learn More

Support > Home > Termination

Can I opt to pay the termination charges after my service is terminated?

Unfortunately no, you will need to pay for termination charges to proceed with the termination.

Learn More

Support > Home > Termination

How do I request for termination?

Subscription Contract Tenure How to terminate? 24-month contract 0-19 months Log in to Self Care, select Manage Plan > Terminate Service...

Learn More

Support > Home > Devices

What will happen to my device(s) if I terminate my service?

The devices in your plan need to be returned to us. We’ll coordinate the return process with you. Failure to return the devices in good condition ma...

Learn More

Business > Enterprise > Security > Managed Detection & Response (MDR)

Managed Detection & Response (MDR)

16 October 2024

Learn More

Support > Home > Time Fibre Home App > Control Hub

I am using a TP-Link/D-Link/Linksys device. Why can't I see the WiFi Manager features? How do I get it?

The WiFi Manager features vary with device models. Some features are not available on older devices. We recommend upgrading to the latest devices to a...

Learn More

Support > Home > Time Fibre Home App > Control Hub

What is WiFi Manager and how can I use it?

The WiFi Manager is a comprehensive suite of features within the Time Fibre Home app that lets you manage, control and customise your home network to ...

Learn More

Support > Home > WiFi 7

How do I know if my device is WiFi 7-enabled?

There are a few ways to check if your device supports WiFi 7: Device specifications: Look for the WiFi standard listed in your device’s manual ...

Learn More

Support > Home > New App Update

I can't use the WiFi Manager features like WiFi Configuration and Parental Controls. Why?

The WiFi Manager features are only compatible with the device models below: WiFi 7: HG8145B7N WiFi 6: HG8145X6 / HG8145X6-10 / HG8245X6 / HN8245X6 / V...

Learn More

Support > Home > Plans > 12-month Plan

What if I terminate my subscription?

If you terminate your service within your contract, you’ll be subject to an early termination charge of RM500 or the sum of your remaining contractu...

Learn More

Business > Enterprise > Security > Privileged Access Management

Privileged Access Management

28 May 2024

Learn More

Support > Home > Termination

Do I need to pay any charges if I terminate my service?

Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...

Learn More

Support > Home > Pakej MyKabel

What if I terminate my subscription?

If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...

Learn More

Support > Home > Devices

Why am I being told to purchase additional mesh nodes when I want to relocate?

Upon your relocation, we will assess your new location and recommend additional devices if we find that the building you are relocating to has a desig...

Learn More

Support > Home > Devices

What is a wireless Optical Network Terminal (ONT)?

The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 6 routers are ONTs, whi...

Learn More

Support > Home > Devices

How do I change my WiFi 7 (HG8145B7N) or WiFi 6 (HG8145X6) devices from working as an Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 7 (Huawei HG8145B7N) and WiFi 6 (HG8145X6) devices work as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which com...

Learn More

Support > Home > Devices

What does a mesh-enabled router mean?

A traditional mesh WiFi setup typically requires a mesh node to be placed next to the router to act as a gateway. Our mesh-ready routers eliminate the...

Learn More

Support > Home > Devices

What will happen to my 24-month payment plan if I want to transfer ownership of my account or terminate my subscription?

You’ll be required to settle early when you make your transfer of ownership or termination request.

Learn More

Sustainability

22 November 2023

Learn More

Support > Home > Gig Speed Home (FTTR)

What if I terminate my subscription?

If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...

Learn More

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

What if I terminate my subscription?

If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; Incur an early termination ch...

Learn More

Support > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)

What if I terminate my subscription?

If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; Incur an early termination ch...

Learn More

Support > Home > 2Gbps

What if I terminate my subscription?

If you terminate your subscription within your 24-month contract, you will be subject to an early termination charge of RM500 or the sum of your remai...

Learn More

Support > Home > Relocation

I would like to cancel my service as my new location is not within Time coverage. Can I request to waive the early termination penalty?

We’re sorry that we will not be able to waive the penalty as your contract is tied to the current location. Alternatively, you may choose to transfe...

Learn More

Support > Home > Termination

Can I change my termination date?

Yes, you can. On your Self Care homepage, scroll down to Recent Activities and look for the “Change Termination Date” button. You can chan...

Learn More

Support > Home > Termination

Where can I check my termination date/status?

It’s easy, just scroll down to Recent Activities on your Self Care homepage. All the details you need to know are displayed there.

Learn More

Support > Home > Termination

When will I receive my final bill?

You’ll receive your final bill within 5 days of your termination date.

Learn More

Support > Home > Termination

Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?

We’re sorry that we will not be able to waive the early termination penalty (Termination Charges) as your contract is tied to the current location. ...

Learn More

Support > Home > Termination

Can I request for immediate termination?

Unfortunately, we require a notice period for service terminations, as detailed below: Subscription Notice period 24-month contract 30 calendar ...

Learn More

Support > Home > Subscription > Installation

Can I appoint my own contractor to perform internal wiring?

Yes, however, we recommend that only Time-authorised installers perform any installation-related work to ensure that they are completed properly and t...

Learn More

Support > Home > Self Care

What is my Self Care username?

Your default Username is your MyKad or passport number. This cannot be changed.

Learn More

Support > Business > Termination

Can I change my mind after submitting the termination request?

Yes, you can still withdraw your request up to 3 working days before the termination date. Reach out to us at care@time.com.my for further assistance....

Learn More

Support > Business > Termination

When will I receive my final bill?

The final bill will be generated on the next bill cycle after the service is terminated.

Learn More

Support > Business > Termination

How long does it take for my service to be terminated?

The service will be terminated on the date specified in your termination form.

Learn More

Support > Business > Termination

Can I request to waive the early termination penalty if i'm relocating to an area that is not covered by Time?

We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...

Learn More

Support > Business > Termination

Do I need to pay a penalty if I terminate my service?

Yes, you will be charged for the remaining months of your contract.

Learn More

Support > Business > Termination

Can I request for immediate termination?

Unfortunately, we require a notice period of 30 days for service terminations.

Learn More

Support > Business > Termination

How do I terminate my business Internet?

On your Self Care dashboard, click Manage Plan > Terminate Service. Fill up the form and submit your request.

Learn More

Support > Business > Devices

How do I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...

Learn More

Support > Business > Devices

What happens to my devices if I terminate my service before my contract term or if my contract expires?

You may keep the devices you purchased regardless of early termination or contract expiration.

Learn More

Support > Business > Devices

What does a “mesh-enabled router” mean?

A mesh-enabled router means the device is equipped with mesh capabilities. A traditional Mesh WiFi setup typically requires a mesh node to be placed n...

Learn More

Support > Business > Subscription > Additional Service

Can I connect the phone lines provided by Time to my fax and/or credit card terminal?

Yes, you can.

Learn More

Support > Business > Subscription > Additional Service

What additional services can I subscribe to in addition to the Time Basic Voice Line service?

We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...

Learn More

Support > Business > Self Care

What is my Self Care username?

Your default Username is your MyKad/passport/business registration number. This cannot be changed.

Learn More
PressRelease

About Us > Resource > Newsroom

TIME First in Malaysia to be MEF 3.0 LSO Sonata-certified

Shah Alam, 8 July 2021 – TIME dotCom (TIME) announced today that it has become the first in Malay...

Learn More

About Us > Investor Relations > Financials

Investor Relations - Financials

4 October 2022

Learn More

Business > Enterprise > Network > International Private Connectivity

International Private Connectivity

16 June 2022

Learn More

About Reference Access Offer

REFERENCE ACCESS OFFER Pursuant to Clause 5.3.4 of the Commission Determination on the Mandatory Sta...

Learn More

For Home

Time Hacks

HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...

Learn More

Terms & Conditions - Rewards - Jiran Get Jiran

20 June 2025

Learn More

Time Digital Pulse Check: Summit 2025

13 June 2025

Learn More

Terms & Conditions - Exclusive Promo - Refer & Win (State Edition)

29 May 2025

Learn More

Support > Business > Subscription > Additional Service

Is a voice line included with the plan?

Yes, a free voice line (local calls only, IDD not included) is included with our 300Mbps, 600Mbps, 1Gbps and 2Gbps plans. Customers can also purchase...

Learn More

LTAT's Journey: Driving Digital Transformation and Cyber Security

5 May 2025

Learn More

Support > Business > Subscription > Pricing & Contracts

What is the difference between the contract periods available?

0-month contract: Requires an RM1,200 upfront charge, no free bundle items (router/voice). 12-month contract: Includes additional RM66/month. 24-mont...

Learn More

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

What devices do I get with my subscription?

We provide mesh-enabled routers with all our plans. Depending on your building type and installation requirements, you may receive the following devic...

Learn More

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, no. You can only use one promotion at a time. Once you’ve selected a promotion and submitted your application, you won’t be able to...

Learn More

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

How will I receive the limited edition golf umbrella?

Eligible customers will receive the umbrella via doorstep delivery. No self-collection or alternative delivery methods are available for this campaign...

Learn More

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 600Mbps 1-Month Free* 1Gbps 1-Month Free* Please tak...

Learn More

Home > Our Fibre Network

Our Fibre Network

26 March 2025

Learn More

Terms & Conditions - Home - One Year Free Internet

21 March 2025

Learn More

About Us > Career > Graduate Development Program

Graduate Development Program

6 March 2025

Learn More

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

How do I refer a friend?

Log in to Self Care, click on “Rewards” in the top navigation bar and select “Hook Up and Earn”. From there, generate your unique referral li...

Learn More

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

How do I check the status of my referrals?

Log in to Self Care, click on “Rewards” in the top navigation bar and select “Hook Up and Earn”. Scroll down to “Referral Status” to see ...

Learn More

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with all our plans. Depending on your building type and installation requirements, you may receive the followin...

Learn More

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, no. You can only use one promotion at a time. Once you’ve selected a promotion and submitted your order, you won’t be able to switc...

Learn More

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 500Mbps 1-Month Free* 1Gbps 1-Month Free* Please not...

Learn More

Terms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)

24 February 2025

Learn More

Support > Home > e-Invoice

What happens if I don't submit the required information for e-Invoice?

If the mandatory information requested is not provided or inaccurate, LHDN may reject your e-Invoice during the validation process and Time will not b...

Learn More

Terms & Conditions - SME - Sign-Up Giveaway - Feb - 2025

12 February 2025

Learn More

Support > Home > Termination

Why do I need to pay an advance bill payment when there’s no outstanding at the moment?

The advance payment covers your bill during the termination notice period. Any excess amount will be refunded to you after the final bill is settled.

Learn More

Support > Home > Termination

How do I check my contract period?

You can see your contract period on your Self Care dashboard. Just log in to check.

Learn More

Support > Business > Loyalty Upgrade

Do I need to change any equipment at my premises to enjoy the speed upgrade?

If your current equipment cannot support the new speed, an upgrade may be required. For assistance, please contact us at care@time.com.my to arrange t...

Learn More

Support > Home > Devices

I opted for the RM99 router upgrade for my 200Mbps plan to get a WiFi 7 device instead of WiFi 6. Do I own this device?​

While the RM99 fee is for upgrading your router to WiFi 7, the device itself remains the property of Time. This allows us to ensure you have the lates...

Learn More

Business > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

12 December 2024

Learn More

Support > Home > Termination

Can you refund to a non-Malaysian bank account?

Unfortunately, we are only able to refund to a Malaysian bank account. But you can chat with us or call us at 1800 18 1818 if you need help.

Learn More

Terms & Conditions - Home - One Year Free Broadband

20 November 2024

Learn More

Didn't Find What You Needed? Time Rental.

23 September 2024

Learn More

Support > Home > Time Fibre Home App

What is the Time Fibre Home app?

The Time Fibre Home app is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With jus...

Learn More

Support > Home > Time Fibre Home App

How do I log in to the app?

You can log in using the same username and password as your Self Care. Please note that your default username is your MyKad/passport number and cannot...

Learn More

Support > Home > Time Fibre Home App > Control Hub

What are PPPoE credentials and how do I get them?

Simply put, Point-to-Point Protocol over Ethernet (PPPoE) is the technology that enables us to deliver you the Internet and the PPPoE username and pas...

Learn More

Support > Home > WiFi 7

What can affect WiFi 7 performance?

Similar to any WiFi network, performance can be influenced by several factors: Distance from the router: The closer, the better. Building materials: ...

Learn More

Support > Home > WiFi 7

What is WiFi 7?

WiFi 7 is the next generation of wireless technology, offering a significant leap in speed, capacity and stability compared to WiFi 6 – like a s...

Learn More

Support > Home > Gig Speed Home (FTTR)

Should I opt for Fibre-To-The-Room (FTTR) or mesh WiFi?

That really depends on your needs and preferences. If you prioritise ease of use, affordability and flexibility, mesh WiFi offers a good balance betwe...

Learn More

Support > Home > Gig Speed Home (FTTR)

What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?

In essence, FTTR and mesh WiFi both tackle coverage issues in areas with weak connections. But they do differ in terms of setup, performance, cost and...

Learn More

Home > WiFi Devices

For Home Devices

8 August 2024

Learn More

Support > Business > New App Update

Does Self Care have all the features of the old app?

Yes, Self Care offers all the essential features you previously enjoyed on the old app, including managing your account, paying bills and troubleshoot...

Learn More

Support > Business > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you will no longer b...

Learn More

Support > Business > New App Update

What should I do after the Time Internet app is discontinued?

You can still manage your account and subscribed service(s), pay bills and check your connection through the Self Care portal or by reaching out to us...

Learn More

Support > Home > New App Update

I'm a Time Fibre Business subscriber, can I download and use the new Time Fibre Home app?

Unfortunately, the Time Fibre Home app is designed specifically for residential customers. As a business subscriber, you can manage your account throu...

Learn More

Support > Home > New App Update

What's new about the Time Fibre Home app?

The new Time Fibre Home app offers a streamlined and intuitive interface for managing your Time Fibre Home account, making it easier and more seamless...

Learn More

Support > Home > New App Update

What happens if I don't download the new Time Fibre Home app?

You won’t be able to access your account information, manage your services or receive customer support through the old app after it’s disc...

Learn More

Support > Home > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...

Learn More

Support > Home > New App Update

Why are you introducing a new app?

We’re excited to introduce the new Time Fibre Home app to enhance your overall Internet experience. This new app offers improved functionality a...

Learn More

Business We Hear You Form

10 July 2024

Learn More

Business Overview

10 July 2024

Learn More

For SME

10 July 2024

Learn More

Business Wish List Form

10 July 2024

Learn More

Support > Home > Plans > 12-month Plan

What devices do I get with a 12-month plan?

We provide mesh-enabled WiFi 6 routers. You can find out more about our devices here.

Learn More

Support > Home > Plans > 12-month Plan

Can I enjoy any promos or discounts with the 12-month plans?

Unfortunately, no. Promos do not apply to the 12-month plans, except for the Time Fibre Home Offer for the Differently-abled (OKU).

Learn More

Support > Home > Plans > 12-month Plan

What is the 12-month plan?

Our 12-month plan is tailored for renters and frequent movers, with a contract period that aligns perfectly with your 12-month home rental lease. Enj...

Learn More

Didn't Find What You Needed? Let’s chat.

13 June 2024

Learn More

Business > Enterprise > Security > Vulnerability Assessment

Vulnerability Assessment

12 June 2024

Learn More

Support > Home > Subscription > Installation

What is the installation process like?

The installation process might differ slightly depending on the type of building you live in — whether it has prelaid fibre or not. If your unit has...

Learn More

Secure Broadband

2 May 2024

Learn More

Support > Home > Termination

How do I calculate the remaining contractual period charges?

The early termination penalty (Termination Charges) of remaining contractual period is calculated based on the formula below: (Total Recurring Charges...

Learn More

Support > Home > Upgrade/Downgrade Plan

How do I upgrade my broadband plan?

Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade to and follow the on-scr...

Learn More

Support > Home > Free Speed Boost

How do I know if my existing device is compatible with the new speed?

If you’re already using our latest WiFi 6 device, they’re more than capable of accommodating the new speeds. Here’s what our latest WiFi 6 devic...

Learn More

Support > Home > Relocation

Can my relocation fee be waived?

Yes, only if you’ve completed your contract and are moving to a different address (outdoor relocation). You can only get this waiver once per broadb...

Learn More

Time Backup-as-a-Service

25 January 2024

Learn More

Support > Home > Devices

What is an Optical Network Unit (ONU)?

The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...

Learn More

Support > Home > Devices

What is the difference between the mesh WiFi and Fibre-To-The-Room (FTTR)?

In essence, FTTR and mesh WiFi both tackle coverage issues by strategically placing child or satellite nodes in areas with weak connections. The key d...

Learn More

Support > Home > Devices

How does a mesh node improve my home WiFi experience?

A mesh node extends your home WiFi coverage. When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal o...

Learn More

Support > Home > Devices

Is installation free?

For new subscribers or existing subscribers who received free devices as part of their plan or promotion, any installation carried out by our Tech Nin...

Learn More

Support > Home > Devices

Can I get a refund if I withdraw my purchase?

Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.

Learn More

Support > Home > Devices

How come my 2Gbps router isn't achieving higher speeds?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...

Learn More

Support > Home > Devices

What type of devices do I get from Time?

We provide mesh-enabled WiFi routers with all our plans. Based on your building type and installation requirements, you may receive: Plan 24-month...

Learn More

Enhance Connectivity & Innovation Through Telco Partnerships

8 December 2023

Learn More

Support > Home > Gig Speed Home (FTTR)

How long will installation take?

Plan for a session lasting between 4 to 6 hours, depending on your setup’s complexity. If you’re also setting up your new Time Fibre Home ...

Learn More

Support > Home > Subscription > Signup

Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?

Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 600Mbps or 1Gbps of your choice on a 24-month contract plan when you s...

Learn More

Support > Home > Plans > No Contract Plan

Can I relocate my service?

Unfortunately, subscribers of the no-contract plan cannot relocate their service.

Learn More

Support > Home > Gig Speed Home (FTTR)

Is the parent node compatible with your other mesh devices?

Unfortunately, the parent node is only compatible with its corresponding child nodes. Gig Speed Home devices are not compatible with our other mesh Wi...

Learn More

Support > Home > Gig Speed Home (FTTR)

Why is my speed not up to 1Gbps as advertised?

Internet speeds are based on your broadband plan e.g. if you’re on the 600Mbps plan, your speed will be limited to 600Mbps. Other factors such as ne...

Learn More

Support > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)

What devices do I get with my subscription?

We provide mesh-enabled WiFi routers with all our plans. Based on your building type and installation requirements, you may receive: Plan Devices ...

Learn More

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

What devices do I get with my subscription?

We provide mesh-enabled WiFi routers with all our plans. Based on your building type and installation requirements, you may receive: Plan Devices ...

Learn More

Terms & Conditions - Home - One Year Free Internet

29 September 2023

Learn More
PressRelease

About Us > Resource > Newsroom

Time sees continued growth in 1H 2023

TIME dotCom (Time or the Group) announced its results today for the six-month period under review en...

Learn More
PressRelease

About Us > Resource > Newsroom

Time starts the year strong with sustained growth for Q1 2023

TIME dotCom (Time or the Group) today announced its financial results for another quarter of resilie...

Learn More
PressRelease

About Us > Resource > Newsroom

Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business

Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...

Learn More
PressRelease

About Us > Resource > Newsroom

Time delivers solid FY2022 performance with growth across all customer segments

TIME dotCom (Time or the Group) recorded another solid performance for the financial year ended 31 D...

Learn More

Support > Home > Subscription > Installation

Do I need to purchase any equipment?

We will supply an Optical Network Unit (ONU) with a WiFi router or a wireless Optical Network Terminal (ONT) plus installation services. You will only...

Learn More

Support > Home > Subscription > Installation

Does it cost extra to install after work hours?

Nope. There’s no additional charge

Learn More

Support > Home > Subscription > Installation

How do I know if after-hours installation is available where I stay?

If the service is available in your area, you’ll automatically see the additional date and time slots when you sign up online. Or check with our aut...

Learn More

Support > Home > Subscription > Signup

How do I make payment for deposits/upfront payment?

You can pay using a credit card, debit card or eWallet namely Grab, Boost, Touch ‘n Go and MAE.

Learn More

Home > Fibre-To-The-Room

Gig Speed Home

15 September 2023

Learn More

No result found

About Time

Our Company

Newsroom

Investor Relations

Career

Sustainability

Reference Access Offer


More From Time

Home Fibre

Time Business

Time Enterprise

Time Wholesale

Emit Solar

Time Charge N Go


Help

Live Chat

FAQ

FAQ

Application Status

Announcements


Follow Us

Download App

Copyright 2025 TIME dotCom Bhd 199601040939 (413292-P). All rights reserved.
  • Terms & Conditions
  • Privacy Policies
  • Usage Policies
  • ABC Policy
  • Whistleblowing Policy

Redress your complaints at the Consumer Forum Malaysia CFM www.cfm.my/complaint-channels