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What if I terminate my subscription?

If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...

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If I transfer ownership of my account, does the discount still apply?

Yes, the monthly discounts will continue for the remaining months of your contract.

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If I move and relocate my service, do I still get to enjoy the promo?

Yes, as long as Pakej MyKabel is also available at your new address. Just log into Self Care, click Manage Plan > Relocate Service. If Pakej MyKabe...

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Can I downgrade my plan after subscribing to Pakej MyKabel?

Yes, you can. You can downgrade your plan from the 7th month onwards by reaching out to us on Live Chat. If you downgrade within your contract period,...

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Can I upgrade my plan after subscribing to Pakej MyKabel?

Yes, absolutely! You can upgrade immediately, but your monthly RM30 discount will be reduced to RM20 for your remaining contract period.

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I’m already a Time subscriber. Can I switch to Pakej MyKabel?

Yes, you sure can. You’ll be eligible for Pakej MyKabel after serving a minimum of 6 months of your contract. But your contract will be reset for 24...

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Is there a contract period for Pakej MyKabel?

Yes, you’ll have to sign up for a 24-month contract.

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Can foreigners apply for Pakej MyKabel?

Unfortunately, you’ll need a Malaysian IC to register.

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How do I get Pakej MyKabel?

If you’re a new subscriber, you can apply online at www.time.com.my or via our Sales Ninjas. Do note that you’ll need your Malaysian IC to registe...

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Where is Pakej MyKabel available?

Pakej MyKabel is only available at PPR and PA buildings. To check, click here and enter your building name.

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What is Pakej MyKabel?

Pakej MyKabel is an exclusive promotion available in Program Perumahan Rakyat (PPR) and Perumahan Awam (PA) buildings. It gives Time Fibre Home custom...

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Can I enjoy other promotions/offers from Time at the same time?

The Pakej MyKabel promo cannot be stacked with other promos except for the Time Fibre Home Offer for the Differently-abled (OKU). If you’re a new Ti...

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How long will this promotion last?

This promotion is valid until 31 August 2025. You’ll have to sign up within the promo period and activate your service within 2 months of your signu...