Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

How do I sign up for this promotion?

You can sign up with our authorised dealers.

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

Can I upgrade/downgrade my plan after I redeem this promotion?

Yes, absolutely! If you upgrade your plan, your existing discounts (if any) will continue until its full redemption and your contract won’t be reset...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

Who is eligible for this promotion?

New subscribers of the Time Fibre Home 100Mbps or 500Mbps subscribers on a 24-month contract. Subscribers of the no contract plan are not eligible.

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

What do I get with this promotion?

As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 100Mbps First Month Free 500Mbps RM99 for First 6 Months * Every 1...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

Can I upgrade/downgrade my plan after I redeem this promotion?

Yes, absolutely! If you upgrade your plan, your existing discounts (if any) will continue until its full redemption and your contract won’t be reset...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

Who is eligible for this promotion?

New subscribers of the Time Fibre Home 100Mbps, 500Mbps, 1Gbps and 2Gbps subscribers on a 24-month contract who sign up online via www.time.com.my. S...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

How long will this promotion last?

This promotion is valid from 14 July 2023 – 31 December 2023.

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

How long will this promotion last?

This promotion is valid from 14 July 2023 – 31 December 2023.

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

What do I get with this promotion?

As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 100Mbps First Month Free 500Mbps First Month Free + RM99 for First 6 M...

Support > Business > Promotion > Easy Switch

How will I receive the promotion discount once I have subscribed to the service?

Once your service has been activated, the RM50 discount will be deducted from your monthly bills from months 2 to 11. You’ll need to pay for your fi...

Support > Business > Promotion > Easy Switch

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...

Support > Business > Promotion > Easy Switch

How do I sign up for this promotion?

You can sign up through our authorised dealers or Time direct channels.

Support > Business > Promotion > Easy Switch

Can I upgrade/downgrade my plan after I redeem this promotion?

Yes, you can. If you upgrade your plan, any discount you may be enjoying will continue with no contract reset. However, the value will follow your ini...

Support > Business > Promotion > Easy Switch

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...

Support > Business > Promotion > Easy Switch

Who is eligible for this promotion?

Anyone who is currently subscribed to another Internet service provider (ISP) and located within our selected buildings. To apply, you’ll need to pr...

Support > Business > Promotion > Easy Switch

How long will this promotion last?

This promotion is valid from 18 July 2023 – 31 December 2023.

Support > Business > Promotion > Easy Switch

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you get to enjoy RM50 off your monthly subscription fee for 10 months. Do note that this does not include ...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

How do I sign up for this promotion?

You can sign up online via www.time.com.my.

Support > Home > Plans > No Contract Plan

Am I entitled to any promotions or discounts with this plan?

No, subscribers to this plan are not eligible for any promotions or discounts.

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

If I transfer ownership of my subscription to a differently-abled person, will he/she be entitled for the promotion?

Yes, they can enjoy the promotion as long as they are registered as a Person(s) with Disabilities or Orang Kelainan Upaya (OKU) with a valid OKU card....

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Can I enjoy other promotions/offers from Time concurrently?

Yes, you can enjoy this promotion with other promotions that we are running. For example, the RM10 off OKU offer stacked with a RM10 off x 24 months p...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...

Support > Home > Pakej MyKabel

Can I enjoy other promotions/offers from Time at the same time?

The Pakej MyKabel promo cannot be stacked with other promos except for the Time Fibre Home Offer for the Differently-abled (OKU). If you’re a new Ti...

Support > Home > Pakej MyKabel

How long will this promotion last?

This promotion is valid until 31 December 2023. You’ll have to sign up within the promo period and activate your service within 2 months of your sig...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

If my first month's broadband subscription fee is free, why am I still being charged in my first bill?

The First Month Free promotion for 100Mbps plans applies to your first full month’s broadband fees. The charges you’re seeing in your very first b...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

What if I terminate my subscription?

If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with all our plans. Plan Devices 100Mbps 1 x WiFi 6 router 500Mbps 1 x WiFi 6 router; and 1 x WiFi 6 me...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

If my first month’s broadband subscription fee is free, why am I still being charged in my first bill?

The First Month Free promotion applies to your first full month’s broadband fees. The charges you’re seeing in your very first bill may be prorate...

Support > Business > Promotion > Easy Switch

What if I terminate my subscription?

If you terminate your subscription within your 24-month contract term, you’ll be charged the balance of your remaining contractual months and forfei...

Support > Home > Devices

Is installation free?

For new subscribers or existing subscribers who have upgraded and/or renewed their contract and received free devices as part of their plan or promoti...

Support > Home > Plans > No Contract Plan

What is a no contract plan?

The no contract plan is a Time Fibre Home plan that does not lock you into a 24-month contract. You can terminate anytime with no penalties but you wi...

Support > Home > Plans

What Time Fibre Home plans can I choose from?

100Mbps 500Mbps 1Gbps 2Gbps RM99 RM139 RM199 RM379 Unlimited (no quota) | 100% Fibre | 24 months or no contract* plan *An upfront payment of...

Support > Home > Promotion > Time Rewards

Why was I not able to grab the reward from Self Care?

Time Rewards is now available exclusively on Time Internet App. If you do not have the app yet, fret not. Simply download and install the app from: ...

Support > Home > Promotion > Time Rewards

My reward voucher was not accepted or redeemable at the participating merchant’s outlet. What should I do?

Please talk to us via Live Chat and we’ll figure it out together.

Support > Home > Promotion > Time Rewards

Can I transfer my reward to someone else?

The reward claimed is non-transferable. You are required to present your reward voucher at participating merchant’s outlet for redemption and valida...

Support > Home > Promotion > Time Rewards

When will the rewards be up for grab?

The rewards are always available on the Time Internet app or our Self Care portal. New rewards will be added on the 1st of every month in the evening....

Support > Home > Promotion > Time Rewards

Am I eligible to participate in Time Rewards programme?

You will need to be an active Time Fibre Home subscriber with the Time Internet App to be eligible to participate in Time Rewards. Download and instal...

Support > Home > Promotion > Time Rewards

How does Time Rewards work?

Log in to the Time Internet app or our Self Care portal to grab your reward. Rewards are available for all customers and are unlimited. Once the rewar...

Support > Home > Promotion > Time Rewards

What is Time Rewards?

Time Rewards is our way of rewarding and thanking you for staying with us, with rewards up for grabs via the Time Internet app & Self Care portal...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

If I refer myself, can I still receive the bill discount?

No, you are not eligible for the RM100 bill discount if you refer yourself.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

What happens if I terminate my subscription?

Once your subscription is terminated, you will not be able to continue enjoying the bill discounts. All discounts from new referrals or any discount b...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

How do I check the status of my referrals?

To check the status of your referrals, log in to your Self Care and head over to Rewards > Hook Up & Earn > Referral Status.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

When will the RM100 discount be reflected in my bill statement?

It depends on when you will receive your monthly bill statement and when your friend’s service gets activated. The RM100 bill discount may take up t...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

Would I know whether my friend has signed up with Time?

You will receive an email notification once when your friend successfully signs up to Time Fibre Home and one more time when your friend’s service h...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

If I have successfully referred 3 friends this month, do I get RM300 bill discount in my next bill?

This depends on your monthly recurring broadband charges. If your monthly recurring broadband charges is less than RM300, the bill discount balance wi...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

Is there a limit to the number of friends that I can refer?

There is no limit to the number of friends that you can refer, so you can refer as many friends as you want.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

What do I get if I successfully refer a friend?

For every successful referral, you will get a RM100 bill discount which will offset your monthly recurring broadband charges. Your friend’s service ...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

How do I refer a friend?

Retrieve your unique link by logging into your Self Care by heading over to Rewards > Hook Up & Earn. Send your referral link to your friends f...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

What is the duration of this programme?

This programme is valid from 29 September 2017 until further notice, so start referring your family and friends while it lasts!

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

Who is eligible for this programme?

All Time Fibre Home subscribers who have had their service activated will be eligible for this programme.

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

How will I know if I’ve received the discount?

You will see the amount deducted in your bill under the discount section.

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Will I receive any backdated discount if I’ve been using Time before this?

No backdated discount will be given. However, you’ll be able to enjoy the discount for as long as you’re subscribed to our service.

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

I am an existing Time Fibre Home subscriber. Can I enjoy this offer?

For existing customers who wish to subscribe to this service, please submit your request via Self Care. Log in to SelfCare > Manage Plan > Other...

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Is this plan available for Astro IPTV subscribers?

No, this plan is not applicable to Astro IPTV subscribers.

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

I’m interested. How do I subscribe?

Eligible subscribers may reach us via these channels: Live Chat Facebook

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Who is eligible for this offer?

Malaysian citizens who are registered as OKU by the Department of Social Welfare Malaysia (Jabatan Kebajikan Masyarakat) are eligible. Subscribers mus...

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

What is this offer about?

Malaysian citizens who are registered as Person(s) with Disabilities or Orang Kelainan Upaya (OKU) will be able to enjoy RM10 off their monthly Time F...

Support > Home > Pakej MyKabel

What is Pakej MyKabel?

Pakej MyKabel is an exclusive promotion available in Program Perumahan Rakyat (PPR) and Perumahan Awam (PA) buildings. It gives Time Fibre Home custom...

Support > Business > Devices

Is installation free?

For new subscribers or existing subscribers who have upgraded and/or renewed their contract and received free devices as part of their plan or promoti...