Found 62 result(s) for "No contract"
Support > Home > Plans > No Contract Plan
Can I relocate on a no contract plan?
Subscribers of no-contract plans are not allowed to relocate. In order to relocate, you’ll have to convert into to a 24-month contract plan. You...
Learn MoreSupport > Home > Plans > No Contract Plan
What rebate do I get if I convert my no contract plan to a 24-month contract plan?
If you convert to a 24-month contract plan within 24 months of service activation, your upfront fee will be used to offset your bills via monthly reba...
Learn MoreSupport > Home > Plans > No Contract Plan
How do I convert my no contract plan to a 24-month contract plan?
At least one (1) month after service activation, you can convert your plan via Self Care > Manage Plan > Change Broadband Plan.
Learn MoreSupport > Home > Plans > No Contract Plan
I am a 24-month contract plan subscriber. Can I convert my plan into a no contract plan?
No, this is not possible. The no contract plans are for new subscribers only.
Learn MoreSupport > Home > Plans > No Contract Plan
How do I subscribe to a no contract plan?
This plan is available exclusively online via our website. You can sign up by visiting our For Home page and selecting the ‘No contract’ o...
Learn MoreSupport > Home > Plans > No Contract Plan
What is a no contract plan?
The no contract plan is a Time Fibre Home plan that does not lock you into a 24-month contract. You can terminate anytime with no penalties but you wi...
Learn MoreSupport > Home > Relocation
I would like to cancel my service as my new location is not within Time coverage. Can I request to waive the early termination penalty?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Home > Relocation
What do I do if my new location is not within Time coverage?
Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...
Learn MoreSupport > Home > Termination
Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Home > Subscription > Signup
How do I switch to Time from another service provider?
Contact your current broadband provider to start the termination process. Be mindful of any penalties incurred if your termination is within the cont...
Learn MoreSupport > Business > Termination
Can I request to waive the early termination penalty if i'm relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
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HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreSupport > Home > Subscription > Signup
Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?
Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 500Mbps or 1Gbps of your choice on a 24-month contract plan when you s...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is there a contract period for Gig Speed Home?
Nope, there’s no contract period for Gig Speed Home. And subscribing to the service will not affect your broadband contract period either.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, your existing discounts (if any) will continue until its full redemption and your contract won’t be reset...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
Who is eligible for this promotion?
New subscribers of the Time Fibre Home 100Mbps or 500Mbps subscribers on a 24-month contract. Subscribers of the no contract plan are not eligible.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, your existing discounts (if any) will continue until its full redemption and your contract won’t be reset...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
Who is eligible for this promotion?
New subscribers of the Time Fibre Home 100Mbps, 500Mbps, 1Gbps and 2Gbps subscribers on a 24-month contract who sign up online via www.time.com.my. S...
Learn MoreSupport > Business > Promotion > Easy Switch
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, you can. If you upgrade your plan, any discount you may be enjoying will continue with no contract reset. However, the value will follow your ini...
Learn MoreSupport > Home > 2Gbps
What if I terminate my subscription?
If you terminate your subscription within your 24-month contract, you will be subject to an early termination penalty equivalent to the total fees of ...
Learn MoreSupport > Home > 2Gbps
Can I downgrade to a lower speed?
Yes, for sure. But do take note that you won’t be allowed to downgrade your plan within the first 6 months of your contract. You can only do so from...
Learn MoreSupport > Home > 2Gbps
Is there a contract period for the 2Gbps plan?
Yes, a 24-month contract is applicable to all 2Gbps plans. The no contract option is not available for this plan.
Learn MoreSupport > Home > Relocation
How do I relocate my broadband service?
Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Can I still redeem my free router (if any) if I downgrade my plan?
You will not get any free devices if you downgrade your plan. If you are eligible for a free device with a 24-month contract renewal, we highly recomm...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Is there any penalty if I upgrade/downgrade my plan?
There are no penalty charges for plan modifications but your contract may be reset for 24 months and you could forfeit any discounts you may currently...
Learn MoreSupport > Home > Termination
How long does it take for my service to be terminated?
You’ll need to notify us at least 30 days (for 24-month contract plans) or 7 working days (for no contract plans) before. We will terminate your...
Learn MoreSupport > Home > Termination
Do I need to pay a penalty if I terminate my service?
If you are still within your 24-month contract period, you are subject to: A RM500 early termination penalty (ETP) if you are a 100Mbps, 500Mbps or 1...
Learn MoreSupport > Home > Termination
Can I request for immediate termination?
Unfortunately, we require a notice period for service terminations, as detailed below: Subscription Notice period 24-month contract 30 calendar ...
Learn MoreSupport > Home > Devices
What happens if the equipment provided by Time becomes faulty, damaged or lost during my contract period?
All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...
Learn MoreSupport > Home > Devices
What happens to my devices if I terminate my service before my contract term or if my contract expires?
You may keep the devices regardless of early termination or contract expiration.
Learn MoreSupport > Home > Devices
Is installation free?
For new subscribers or existing subscribers who have upgraded and/or renewed their contract and received free devices as part of their plan or promoti...
Learn MoreSupport > Home > Devices
What type of router or devices does Time provide with every subscription?
We provide mesh-enabled routers with all our plans, featuring both WiFi 5 and WiFi 6 technologies. Based on your building type and installation requir...
Learn MoreSupport > Home > Billing & Payment
How do I pay my bill?
Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month contract plan subscribers, please click her...
Learn MoreSupport > Home > Plans > Voice Plans
What are the differences between Time Voice Home Basic, Time Voice Home Lite and Time Voice Home Max?
Time Voice Home Basic Time Voice Home Lite Time Voice Home Max No monthly commitment fee and pay-as-you-use. RM2.50 per month RM10 per month N...
Learn MoreSupport > Home > Plans > No Contract Plan
Can I get the upfront fee waived?
No, this is not possible. However, if you convert your plan to a 24-month contract plan within 24 months of service activation, you will receive a mon...
Learn MoreSupport > Home > Plans
What Time Fibre Home plans can I choose from?
100Mbps 500Mbps 1Gbps 2Gbps RM99 RM139 RM199 RM379 Unlimited (no quota) | 100% Fibre | 24 months or no contract* plan *An upfront payment of...
Learn MoreSupport > Home > Subscription > Installation
Can I appoint my own contractor to perform internal wiring?
Yes, however, we recommend that only Time-authorised installers perform any installation-related work to ensure that they are completed properly and t...
Learn MoreSupport > Home > Subscription > Signup
What is the Foreigner Deposit?
If you’re not a Malaysian citizen or permanent resident, you will be required to pay a deposit of RM500. This amount will be charged upfront. If you...
Learn MoreSupport > Home > Subscription > Signup
What fees do I need to pay if I decide to subscribe?
Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...
Learn MoreSupport > Home > Pakej MyKabel
I’m already a Time subscriber. Can I switch to Pakej MyKabel?
Yes, you sure can. You’ll be eligible for Pakej MyKabel after serving a minimum of 6 months of your contract. But your contract will be reset for 24...
Learn MoreSupport > Home > Pakej MyKabel
Is there a contract period for Pakej MyKabel?
Yes, you’ll have to sign up for a 24-month contract.
Learn MoreSupport > Home > Time Internet App > Control Hub
I am using a TP-Link/D-Link/Linksys device. Why can’t I see the Control Hub features? How do I get it?
The Control Hub features vary with device models. Some features are not available on older devices. We recommend upgrading to the latest devices to ac...
Learn MoreSupport > Business > Devices
What happens if the equipment provided by Time becomes faulty, damaged or lost during my contract period?
All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...
Learn MoreSupport > Business > Devices
What happens to my devices if I terminate my service before my contract term or if my contract expires?
You may keep the devices you purchased regardless of early termination or contract expiration.
Learn MoreSupport > Business > Devices
Is installation free?
For new subscribers or existing subscribers who have upgraded and/or renewed their contract and received free devices as part of their plan or promoti...
Learn MoreSupport > Business > Subscription > Voice
What is the minimum contract period for Time Basic Voice Line?
The minimum contract period is 12 months with a one-time registration fee. The registration fee is waived for 24-month contract periods and above.
Learn MoreSupport > Business > Subscription > Installation
Can I appoint my own contractor for installation?
Installations can only be carried out by Time-appointed installers, who are technically trained to provision the service according to our guidelines.
Learn MoreSupport > Business > Subscription
Can I cancel my subscription during my contract term?
Yes you can. However, you will be charged for the remaining months of your contract.
Learn MoreSupport > Business > Subscription
Can I change my plan at any time during my contract term?
Yes, as long as it fits your needs. Do note that any plan downgrade is subject to Time’s approval. There are no penalty charges for upgrading/do...
Learn MoreAbout Us > Resource > Newsroom
Rebate Makes Time’s 100Mbps Pakej MyKabel More Affordable at RM69
Time welcomes Pakej Perpaduan Fixed Internet Broadband 100Mbps Pakej MyKabel to be made available t...
Learn MoreAbout Us > Resource > Newsroom
Data and Data Centre Demand Drives TIME’s Full Year Performance
Shah Alam, 26 February 2018 – TIME dotCom Berhad (“TIME” or “the Group”) benefited from co...
Learn MoreAbout Us > Resource > Newsroom
TIME Keeps Malaysians Connected Through It All
Shah Alam, 9 October 2020 – TIME dotCom Berhad (“TIME”) has been ranked as Malaysia’s Most ...
Learn MoreAbout Us > Resource > Newsroom
TIME Posts Healthy Revenue Growth Driven by Wholesale and Retail Contribution
Shah Alam, 28 February 2020 – TIME dotCom Berhad (“TIME” or “the Group”) closed the finan...
Learn MoreAbout Us > Resource > Newsroom
TIME Posts Revenue Growth of 17.7%
Shah Alam, 27 November 2018 – TIME dotCom Berhad (“TIME” or “the Group”) has posted its r...
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