Support > Business > Promotion > Easy Switch

How will I receive the promotion discount once I have subscribed to the service?

Once your service has been activated, the RM50 discount will be deducted from your monthly bills from months 2 to 11. You’ll need to pay for your fi...

Support > Home > Transfer of Ownership

How long does it take for the transfer of ownership to be completed?

The request will be completed 14 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.

Support > Home > Billing & Payment > Auto Debit

How do I know if my Auto Debit registration was successful?

Upon successful registration, we’ll send an email to the email address you have registered with us.

Support > Home > Billing & Payment > Auto Debit

How do I register for Auto Debit?

You can register for Auto Debit either at the point of subscription to our services or, click on the gear icon on your Self Care dashboard and select ...

Support > Home > Billing & Payment

How do I pay my bill?

Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month contract plan subscribers, please click her...

Support > Home > Billing & Payment

My line is suspended but I've made my payment. How long will it take to restore my service?

Payment method Time Self Care, Quickpay, Time Internet app, JomPAY Within an hour Other payment methods Within 24 hours Talk to us via Live...

Support > Home > Plans > No Contract Plan

How do I make payment for this plan?

Auto Debit is required to sign up for this plan as standard billing is not supported.

Support > Home > Time Internet App > Bill Payment

How do I pay my bill on the Time Internet app?

All you have to do is open up your app and tap on “Pay Now”. Or watch this handy step-by-step video guide:

Support > Business > Transfer of Ownership

How long does it take for the transfer of ownership to be completed?

The request will be completed 30 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.

Support > Business > Billing & Payment

How do I pay my bill?

You can register for Self Care or download the Time Internet app to view your bills and make quick and easy online payments. The app is available for ...

Support > Home > Billing & Payment > Auto Debit

What is Auto Debit?

Auto Debit is a service that automatically deducts your monthly payments from a registered debit/credit card on a recurring basis. This is a great opt...

Support > Home > Billing & Payment

Is there a Time branch for me to make payment?

While we don’t have a physical branch for payments, you can register for Self Care or download the Time Internet app to view your bills and make qui...

Support > Home > Self Care

What can I do on Self Care?

You can: View your profile and subscribed service(s) View and pay your bills Apply for Auto Debit payment method Change your subscription plan Access...