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Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreSupport > Home > Subscription > Installation
How do I know if my house has prelaid fibre or not?
Typically, in a unit that has prelaid fibre, you’ll find a readily available fibre socket in your living area that you won’t find in a non...
Learn MoreSupport > Home > Subscription > Installation
What is the installation process like?
The installation process might differ slightly depending on the type of building you live in — whether it has prelaid fibre or not. If your unit has...
Learn MoreSupport > Home > Termination
How do I calculate the remaining contractual period charges?
The early termination charges of remaining contractual period is calculated based on the formula below: (Total Recurring Charges x Minimum Service Ter...
Learn MoreSupport > Home > Termination
Do I need to pay any charges if I terminate my service?
If you terminate your service within your contract, you’ll be subject to an early termination charge of RM500 or the sum of your remaining contractu...
Learn MoreSupport > Home > Pakej MyKabel
What if I terminate my subscription?
If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...
Learn MoreSupport > Home > Free Speed Boost
What if I’m moving to a new address? Can I still get the free speed boost?
Yes, absolutely! You’ll get to enjoy the new speeds in your new home as long as you’re an existing Time Fibre Home 100Mbps, 300Mbps and 500Mbps su...
Learn MoreSupport > Home > Free Speed Boost
What are the upload and download speeds for the new 200Mbps and 600Mbps speeds?
Plan Download Speed Upload Speed Time Fibre Home 200Mbps 200Mbps 200Mbps Time Fibre Home 600Mbps 600Mbps 500Mbps
Learn MoreSupport > Home > Free Speed Boost
I’m not getting the expected new speeds. What should I do?
While there could be a few reasons why you’re not seeing the new speeds, you can restart your router to refresh it. If that doesn’t work, you can ...
Learn MoreSupport > Home > Free Speed Boost
How do I know if my speed has been boosted?
Easy, if you’re an existing Time Fibre Home 100Mbps, 300Mbps or 500Mbps subscriber, just log in to Self Care to see your new speed. It should be dis...
Learn MoreSupport > Home > Free Speed Boost
Will there be any changes to my plan e.g. price, contract term, discounts etc?
Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fe...
Learn MoreSupport > Home > Free Speed Boost
What is Time’s free speed boost all about?
Life’s too short for slow Internet, so we’re bumping up the speed for our 100Mbps, 300Mbps and 500Mbps subscribers – for free with no string...
Learn MoreSupport > Home > Relocation
What’s the difference between standard installation and difficult installation?
For a standard installation, your unit has few physical obstacles that could block or interfere with WiFi signals. A regular router setup should be en...
Learn MoreSupport > Home > Relocation
I’ve been a subscriber for less than 24 months. Can I still request an outdoor relocation?
Absolutely! You can request for an outdoor relocation anytime. However, a RM120 fee will apply if you’ve been with us for less than 24 months.
Learn MoreSupport > Home > Devices
Why am I being told to purchase additional mesh nodes when I want to relocate?
Upon your relocation, we will assess your new location and recommend additional devices if we find that the building you are relocating to has a desig...
Learn MoreSupport > Home > Devices
What are the LAN ports and how many LAN ports does my device have?
Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...
Learn MoreSupport > Home > Devices
What is a wireless Optical Network Terminal (ONT)?
The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 6 routers are ONTs, whi...
Learn MoreSupport > Home > Devices
How do I change my WiFi 6 (HG8145X6) device from working as an Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...
Learn MoreSupport > Home > Devices
What is an Optical Network Unit (ONU)?
The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...
Learn MoreSupport > Home > Devices
What is the difference between the mesh WiFi and Fibre-To-The-Room (FTTR)?
In essence, FTTR and mesh WiFi both tackle coverage issues by strategically placing child or satellite nodes in areas with weak connections. The key d...
Learn MoreSupport > Home > Devices
What does a mesh-enabled router mean?
A traditional mesh WiFi setup typically requires a mesh node to be placed next to the router to act as a gateway. Our mesh-ready routers eliminate the...
Learn MoreSupport > Home > Devices
What is WiFi 6?
WiFi 6 delivers faster speeds and better performance across the board and can serve multiple devices more efficiently. Devices connected to this lates...
Learn MoreSupport > Home > Devices
I'm currently using a 3rd party router. Which device can I purchase to extend WiFi coverage?
You may refer to the official website of your device’s brand to check on mesh devices compatible with your router. Otherwise, you can check on Self ...
Learn MoreSupport > Home > Devices
What will happen to my device if I terminate my service before my contract term or if my contract expires?
You may keep the devices regardless of early termination or contract expiration.
Learn MoreSupport > Home > Devices
Can I get a refund if I withdraw my purchase?
Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.
Learn MoreSupport > Home > Devices
What will happen to my 24-month payment plan if I want to transfer ownership of my account or terminate my subscription?
You’ll be required to settle early when you make your transfer of ownership or termination request.
Learn MoreSupport > Home > Devices
What are the specifications of Time's mesh WiFi devices?
Model WiFi Specifications No of LAN ports Plan WiFi 6 router (HG8145X6) AX3000 4 (3 usable ports when used as router) 200Mbps & 600Mbps 1G...
Learn MoreSupport > Home > Devices
What type of device(s) can I purchase from Time?
Our WiFi 6 mesh nodes are available to purchase via the Shop tab in Self Care. Do note that these mesh devices are not compatible with Gig Speed Home ...
Learn MoreSupport > Home > Devices
What type of complimentary device(s) do I get from Time?
We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Based on your building type and installation req...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
How do I know if my friend or family has signed up for Time?
You’ll get an email once your referee has signed up for Time Fibre Home and once more when their service has been activated. You can also go to the ...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What happens to my RM100 referral bonus if I’m also enjoying other ongoing promo discounts in the same month?
If you happen to be enjoying other ongoing promos at the same time as your Referral Bonus, the other bill waivers or discounts will be utilised first....
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is the cable length included in the Gig Speed Home packages?
The following is the standard cable length included in each package: Gig Speed Home Package 1 parent node + 1 child node 1 parent node + 2 child n...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What if I terminate my subscription?
If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?
FTTR is a cutting-edge technology that involves running fibre optic cables directly to individual rooms or units within a building, providing high-spe...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Gig Speed Home?
Gig Speed Home is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-T...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
If my first month's broadband subscription fee is free, why am I still being charged in my first bill?
Your first full month’s broadband fee is free. But your first bill may show: Prorated charges, for the period of use before your billing cycle ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
If my first month's broadband subscription fee is free, why am I still being charged in my first bill?
Your first full month’s broadband fee is free. But your first bill may show: Prorated charges, for the period of use before your billing cycle ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
What if I terminate my subscription?
If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Plan Devices 200Mbps 1 x WiFi 6 router 600Mbps 1 x WiFi 6 router; and 1 x WiFi 6 me...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
What do I get with this promotion?
As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps RM99 for First 6 Months * Every 2...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
What if I terminate my subscription?
If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Based on your building type and installation requirements, you may receive: Plan Device...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
What do I get with this promotion?
As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps First Month Free + RM99 for First 6 M...
Learn MoreSupport > Business > Promotion > Easy Switch
How will I receive the promotion discount once I have subscribed to the service?
Once your service has been activated, the RM50 discount will be deducted from your monthly bills from months 2 to 11. You’ll need to pay for your fi...
Learn MoreSupport > Business > Promotion > Easy Switch
What if I terminate my subscription?
If you terminate your subscription within your 24-month contract term, you’ll be charged the balance of your remaining contractual months and forfei...
Learn MoreSupport > Business > Promotion > Easy Switch
What do I get with this promotion?
As a new subscriber of Time Fibre Business, you get to enjoy RM50 off your monthly subscription fee for 10 months. Do note that this does not include ...
Learn MoreSupport > Home > Self Care > Bill Payment
What are the available payment methods?
You can pay one of three ways in Self Care: Internet Banking (FPX) Auto Debit (Save RM2 monthly bill) eWallet (Grab, Boost, Touch ‘n Go and MAE)
Learn MoreSupport > Home > Subscription > Installation
Do I need to purchase any equipment?
We will supply an Optical Network Unit (ONU) with a WiFi router or a wireless Optical Network Terminal (ONT) plus installation services. You will only...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreSupport > Home > 2Gbps
How many LAN ports does the router have?
The 2Gbps router has 4 LAN ports, including one (1) 2.5Gbps port.
Learn MoreSupport > Home > 2Gbps
What router or devices are you providing with the 2Gbps plan?
We provide the following devices with every 2Gbps subscription: 1 x 2Gbps WiFi 6 router; and 2 x WiFi 6 mesh nodes. The router features a 2.5Gbps LA...
Learn MoreSupport > Home > 2Gbps
I’m on the 2Gbps plan but my speed is nowhere close. What’s the deal?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > 2Gbps
What if I terminate my subscription?
If you terminate your subscription within your 24-month contract, you will be subject to an early termination charge of RM500 or the sum of your remai...
Learn MoreSupport > Home > Relocation
What do I do if my new location is not within Time coverage?
Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...
Learn MoreSupport > Home > Relocation
What should I do if I submitted the wrong address or relocation type?
You can withdraw your submission in Self Care. Just scroll down to Activity Log and look for the “Withdraw Submission” button.
Learn MoreSupport > Home > Transfer of Ownership
What can I do if my nominee is staying at a different location?
The nominee can request to relocate the service via Self Care after the transfer of ownership is completed. Just click Manage Plan > Relocate Servi...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Why don't I see a "Change Broadband Plan" button on my screen?
This option will not be available if you submitted another modification request recently or if you are subscribed to our complimentary service. Chat w...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
When do I start paying the new charges?
You will start paying the new subscription fee once your request has been completed. You may see prorated charges in your next bill if the upgrade/dow...
Learn MoreSupport > Home > Termination
I changed my mind! Can I withdraw my request?
Absolutely! Scroll down to Recent Activities on your Self Care homepage and click on the “Withdraw Submission” button. You can withdraw yo...
Learn MoreSupport > Home > Termination
Can I change my termination date?
Yes, you can. On your Self Care homepage, scroll down to Recent Activities and look for the “Change Termination Date” button. You can chan...
Learn MoreSupport > Home > Termination
How will I receive the refund if I don’t have a Malaysian bank account?
We can make a transfer to your overseas bank account provided the amount is above USD50 or RM250. Payment will only be in USD. If the amount is less t...
Learn MoreSupport > Home > Termination
Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Home > Troubleshooting
How do I change my WiFi settings?
Manufacturer Model TP-Link Archer C1200 Linksys EA6350 D-Link DIR-850L Huawei HG8145V5, WA8021V5, HG8145X6 If you can’t find your...
Learn MoreSupport > Home > Troubleshooting
My router is not capable of supporting my subscribed speed. How do I purchase a new one?
If you’ve been with us for at least 20 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade n...
Learn MoreSupport > Home > Troubleshooting
What do the lights on my router indicate?
For more details about what your router lights indicate, click here.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What happens if an Auto Debit transaction fails? What can I do?
We will make a second attempt to charge your card 7 days following the last failed transaction. Should the second attempt fail, we recommend you make ...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What do I do if I want to change my debit/credit card details or I want to cancel my Auto Debit registration?
Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit. If you cancel your Auto...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
When will you start charging my debit/credit card?
When you’ve successfully registered for Auto Debit, payments will be charged to your debit/credit card from the next bill cycle onwards.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
Do I have to pay my outstanding balance in order to apply for Auto Debit?
Yes, any outstanding balance will have to be cleared in order to complete your Auto Debit registration. If you would like to make payment for your out...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
Why am I being charged RM1 to register my debit/credit card for Auto Debit?
The RM1 is charged to your card to verify that your debit/credit card is active and that you are the cardholder. In the case of credit cards, the amou...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What types of cards are accepted for Auto Debit?
We accept Visa and MasterCard debit/credit cards. For debit cards, do contact your issuing bank to enable Auto Debit facilities. Please note that we a...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What do I get if I register for Auto Debit?
When you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What is Auto Debit?
Auto Debit is a service that automatically deducts your monthly payments from a registered debit/credit card on a recurring basis. This is a great opt...
Learn MoreSupport > Home > Billing & Payment
I receive multiple bills because I have multiple accounts. Can I consolidate them into one bill?
Yes, if you merge your account. Log in to Self Care > Manage Plan > Other Modifications and fill in the form. Once merged, you should only recei...
Learn MoreSupport > Home > Billing & Payment
I've received my first bill. Why is my payment amount higher than my monthly subscription fee?
Your first bill may be higher than your subscription fee because it may contain pro-rated charges and advanced billing of your broadband fee. Watch ou...
Learn MoreSupport > Home > Billing & Payment
What are the available billing methods?
We will send an electronic bill to your registered email address every month.
Learn MoreSupport > Home > Plans > Voice Plans
Can I change my Time Voice Home contact number?
Yes, you can. Log into Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request. Remember to select “Ch...
Learn MoreSupport > Home > Plans > Voice Plans
What should I do if my phone is lost or stolen?
In the unfortunate event of a lost or stolen phone, reach out to us via Live Chat to deactivate your account.
Learn MoreSupport > Home > Plans > Voice Plans
I have changed my phone. How do I log in to Time Voice App?
You need to retrieve a new QR code on Self Care. Once you’re logged in, click on ’Activate Time Voice App’ under Voice. Click the ’Generate QR...
Learn MoreSupport > Home > Plans > Voice Plans
I have more than one device. How do I activate Time Voice App on these devices?
Each device requires its own unique QR code, which can be generated on Self Care. Once you’re logged in, click on ’Activate Time Voice App’ unde...
Learn MoreSupport > Home > Plans > Voice Plans
What is the minimum system requirement to download Time Voice App on my device?
Your device must be operating on Android 2.3.3 or iOS 8.0 or newer.
Learn MoreSupport > Home > Plans > Voice Plans
I want to subscribe to an additional voice line. Do I purchase my own phone and perform the setup myself?
No, all additional voice lines will be accessed exclusively via the Time Voice app. Just follow the simple steps below: Download the Time Voice app o...
Learn MoreSupport > Home > Plans > Voice Plans
How do I change my Time Voice plan?
You can change your Time Voice Home Basic plan by selecting either Time Voice Home Lite or Time Voice Home Max at the point of subscription. If you wa...
Learn MoreSupport > Home > Plans > Voice Plans
What are the differences between Time Voice Home Basic, Time Voice Home Lite and Time Voice Home Max?
Time Voice Home Basic Time Voice Home Lite Time Voice Home Max No monthly commitment fee and pay-as-you-use. RM2.50 per month RM10 per month N...
Learn MoreSupport > Home > Plans > No Contract Plan
How can I upgrade/purchase devices after my service has been activated?
All you have to do is log in to the Self Care portal and navigate to the “Shop” tab. From there, you can see our range of devices availabl...
Learn MoreSupport > Home > Plans > No Contract Plan
What rebate do I get if I convert my no contract plan to a 24-month contract plan?
If you convert to a 24-month contract plan within 24 months of service activation, your upfront fee will be used to offset your bills via monthly reba...
Learn MoreSupport > Home > Plans > No Contract Plan
What voice plans are included with this broadband plan?
Subscribers to this plan are automatically subscribed to the Time Voice Home Basic (pay-as-you-use) voice plan.
Learn MoreSupport > Home > Plans > No Contract Plan
What is a no contract plan?
The no contract plan is a Time Fibre Home plan that does not lock you into a 24-month contract. You can terminate anytime with no penalties but you wi...
Learn MoreSupport > Home > Plans
What Time Fibre Home plans can I choose from?
200Mbps 600Mbps 1Gbps 2Gbps RM99 RM139 RM199 RM379 Unlimited (no quota) | 100% Fibre | 24 months or no contract* plan *An upfront payment of...
Learn MoreSupport > Home > Subscription > Installation
What type of equipment does Time provide with my subscription?
We provide an Optical Network Unit (ONU) and a WiFi router or a wireless Optical Network Terminal (ONT) with every subscription.
Learn MoreSupport > Home > Subscription > Installation
Can I request Time’s authorised installer to configure/provide IT support services for my own router or equipment that is not provided by Time?
Yes. This is chargeable at RM80 per hour up to a maximum of RM300 per day, and is payable directly to the Time-appointed installer.
Learn MoreSupport > Home > Subscription > Installation
How do I know my chosen installation appointment date and time has been confirmed?
You will receive an email stating your installation date and time. An SMS will also be sent to you a day before your installation date.
Learn MoreSupport > Home > Subscription > Signup
What is the Foreigner Deposit?
If you’re not a Malaysian citizen or permanent resident, you will be required to pay a deposit of RM500. This amount will be charged upfront. If you...
Learn MoreSupport > Home > Subscription > Installation
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Based on your building type and installation requirements, you may receive: Plan Device...
Learn MoreSupport > Home > Subscription > Signup
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Based on your building type and installation requirements, you may receive: Plan Device...
Learn MoreSupport > Home > Subscription > Signup
What fees do I need to pay if I decide to subscribe?
Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...
Learn MoreSupport > Home > Subscription > Signup
What is the status of my application?
Keep up with the progress of your application here.
Learn MoreSupport > Home > Subscription > Signup
What documents are required for subscription?
MyKad or passport for non-Malaysians Credit card (MasterCard/Visa) if the Auto Debit payment method is selected
Learn MoreSupport > Home > Subscription > Coverage
The condominium next to mine has Time coverage; when will mine be fibered?
While we would love to serve all condominiums, at times we are unable to gain access for various reasons. Do ask your JMB to get in touch with us via ...
Learn MoreSupport > Home > Subscription > Coverage
My JMB has already gotten in touch with you and given you the green light. Why aren't you here yet?
It typically takes about 6 months to extend our coverage. Please bear with us while we work on delivering our service to you. If there hasn’t be...
Learn MoreSupport > Home > Subscription > Coverage
What can I do if Time Fibre Home is not yet available where I live?
Let us know here or ask your JMB to get in touch with us via our Live Chat, and we’ll take it into account in our coverage expansion planning.
Learn MoreSupport > Home > Promotion > Time Rewards
My reward voucher was not accepted or redeemable at the participating merchant’s outlet. What should I do?
Please talk to us via Live Chat and we’ll figure it out together.
Learn MoreSupport > Home > Promotion > Time Rewards
What is Time Rewards?
Time Rewards is our way of rewarding and thanking you for staying with us, with rewards up for grabs via the Time Internet app & Self Care portal...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What happens if I terminate my subscription?
Once your subscription is terminated, you will not be able to continue enjoying the bill discounts. All discounts from new referrals or any discount b...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
If I have successfully referred 3 friends this month, do I get RM300 bill discount in my next bill?
This depends on your monthly recurring broadband charges. If your monthly recurring broadband charges is less than RM300, the bill discount balance wi...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
Is there a limit to the number of friends that I can refer?
There is no limit to the number of friends that you can refer, so you can refer as many friends as you want.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What do I get if I successfully refer a friend?
For every successful referral, you will get a RM100 bill discount which will offset your monthly recurring broadband charges. Your friend’s service ...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What is the duration of this programme?
This programme is valid from 29 September 2017 until further notice, so start referring your family and friends while it lasts!
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
What is this offer about?
Malaysian citizens who are registered as Person(s) with Disabilities or Orang Kelainan Upaya (OKU) will be able to enjoy RM10 off their monthly Time F...
Learn MoreSupport > Home > Pakej MyKabel
What is Pakej MyKabel?
Pakej MyKabel is an exclusive promotion available in Program Perumahan Rakyat (PPR) and Perumahan Awam (PA) buildings. It gives Time Fibre Home custom...
Learn MoreSupport > Home > Self Care
I've received the password reset email. What should I do next?
Click on the password reset link and input your new password. Sign into Self Care using your new password and remember to use the same password for fu...
Learn MoreSupport > Home > Self Care
Why haven’t I received the password reset email?
Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.
Learn MoreSupport > Home > Self Care
I forgot my password. What should I do?
Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...
Learn MoreSupport > Home > Self Care
How do I change my password?
Click on your profile icon at the top right of your screen and select “Change Password” from the dropdown menu. We recommend that you do t...
Learn MoreSupport > Home > Self Care
I have multiple accounts. How do I view all of them using the same login ID?
You can merge or unmerge your accounts via Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request.
Learn MoreSupport > Home > Self Care
What is my Self Care username?
Your default Username is your MyKad or passport number. This cannot be changed.
Learn MoreSupport > Home > Self Care
What can I do on Self Care?
You can: View your profile and subscribed service(s) View and pay your bills Apply for Auto Debit payment method Change your subscription plan Access...
Learn MoreSupport > Home > Self Care
What is Self Care?
Self Care is our self-service portal that allows you to manage your account and subscribed service(s) online. You can also download our Time Internet ...
Learn MoreSupport > Home > Time Internet App > Bill Payment
What are the payment methods are available in app?
You can pay one of three ways on the app: Internet Banking (FPX) Auto Debit (Save RM2 monthly bill) E-wallet (Grab, Touch n’ Go, Boost)
Learn MoreSupport > Home > Time Internet App > Control Hub
What are PPPoE credentials and how do I get them?
Simply put, Point-to-Point Protocol over Ethernet (PPPoE) is the technology that enables us to deliver you the Internet and the PPPoE username and pas...
Learn MoreSupport > Home > Time Internet App > Control Hub
What is the Control Hub and how can I use it?
The Control Hub is a comprehensive suite of features within the Time Internet app that lets you manage and customise your home network to suit your ne...
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