Found 16 result(s) for "gigspeed"
Support > Home > Gig Speed Home (FTTR)
What is the cable length included in the Gig Speed Home packages?
The following is the standard cable length included in each package: Gig Speed Home Package 1 parent node + 1 child node 1 parent node + 2 child n...
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How long will installation take?
Plan for a session lasting between 4 to 6 hours, depending on your setup’s complexity. If you’re also setting up your new Time Fibre Home ...
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What if I terminate my subscription?
If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...
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Can I transfer ownership of my Gig Speed Home service to someone else?
Your Gig Speed Home service is tied to your account. So when you transfer your account to someone new, Gig Speed Home goes along with it. If you chose...
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Can I relocate my Gig Speed Home to a new address?
Yes, you absolutely can. But, do note that there will be associated relocation fees and device costs.
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Is there a contract period for Gig Speed Home?
Nope, there’s no contract period for Gig Speed Home. And subscribing to the service will not affect your broadband contract period either.
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How do I pay for Gig Speed Home?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicabl...
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I don’t see the Gig Speed Home option in Self Care. Why?
This may be because you aren’t currently on our 600Mbps or 1Gbps plan and/or it isn’t available in your building. You can check for Gig Speed Home...
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How do I subscribe to Gig Speed Home?
You’ll be able to select Gig Speed Home as an add-on while you’re signing up for the Time Fibre Home 600Mbps or 1Gbps plans. Check out our plans a...
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Is the parent node compatible with your other mesh devices?
Unfortunately, the parent node is only compatible with its corresponding child nodes. Gig Speed Home devices are not compatible with our other mesh Wi...
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Why is it only available in selected buildings?
Gig Speed Home is a cutting-edge service that requires specialised installation techniques. To ensure top-notch quality, we’re currently trainin...
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Is Gig Speed Home available to me?
Gig Speed Home is exclusively available to Time Fibre Home 600Mbps and 1Gbps subscribers in selected buildings. Click here to check for availability.
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Why is my speed not up to 1Gbps as advertised?
Internet speeds are based on your broadband plan e.g. if you’re on the 600Mbps plan, your speed will be limited to 600Mbps. Other factors such as ne...
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What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?
FTTR is a cutting-edge technology that involves running fibre optic cables directly to individual rooms or units within a building, providing high-spe...
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What is Gig Speed Home?
Gig Speed Home is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-T...
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