Found 136 result(s) for "Ter"
Support > Home > Termination
Do I need to pay any charges if I terminate my service?
If you terminate your service within your contract, you’ll be subject to an early termination charge of RM500 or the sum of your remaining contractu...
Learn MoreSupport > Home > Pakej MyKabel
What if I terminate my subscription?
If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...
Learn MoreSupport > Home > Free Speed Boost
Will there be any changes to my plan e.g. price, contract term, discounts etc?
Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fe...
Learn MoreSupport > Home > Devices
What is a wireless Optical Network Terminal (ONT)?
The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 6 routers are ONTs, whi...
Learn MoreSupport > Home > Devices
How do I change my WiFi 6 (HG8145X6) device from working as an Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...
Learn MoreSupport > Home > Devices
What does a mesh-enabled router mean?
A traditional mesh WiFi setup typically requires a mesh node to be placed next to the router to act as a gateway. Our mesh-ready routers eliminate the...
Learn MoreSupport > Home > Devices
I'm currently using a 3rd party router. Which device can I purchase to extend WiFi coverage?
You may refer to the official website of your device’s brand to check on mesh devices compatible with your router. Otherwise, you can check on Self ...
Learn MoreSupport > Home > Devices
What will happen to my device if I terminate my service before my contract term or if my contract expires?
You may keep the devices regardless of early termination or contract expiration.
Learn MoreSupport > Home > Devices
What will happen to my 24-month payment plan if I want to transfer ownership of my account or terminate my subscription?
You’ll be required to settle early when you make your transfer of ownership or termination request.
Learn MoreSupport > Home > Devices
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What if I terminate my subscription?
If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
What if I terminate my subscription?
If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, you can definitely upgrade your plan. Any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
What if I terminate my subscription?
If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, you can definitely upgrade your plan. Any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Business > Promotion > Easy Switch
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Business > Promotion > Easy Switch
What if I terminate my subscription?
If you terminate your subscription within your 24-month contract term, you’ll be charged the balance of your remaining contractual months and forfei...
Learn MoreSupport > Business > Promotion > Easy Switch
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, you can. If you upgrade your plan, any discount you may be enjoying will continue with no contract reset. However, the value will follow your ini...
Learn MoreSupport > Home > Subscription > Installation
Does it cost extra to install after work hours?
Nope. There’s no additional charge
Learn MoreSupport > Home > Subscription > Installation
How do I know if after-hours installation is available where I stay?
If the service is available in your area, you’ll automatically see the additional date and time slots when you sign up online. Or check with our aut...
Learn MoreSupport > Home > Subscription > Installation
Can I schedule my installation after work hours?
Yes, you can! We’ve extended our installation hours up to 8pm. Weekend slots are available too, but only up to 4pm. However, this service is only av...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Home > 2Gbps
Is the router compatible with your other devices?
Yes, our 2Gbps router is compatible with all our current Huawei WiFi 6 devices models except for Gig Speed Home (Fibre-To-The-Room) devices.
Learn MoreSupport > Home > 2Gbps
How many LAN ports does the router have?
The 2Gbps router has 4 LAN ports, including one (1) 2.5Gbps port.
Learn MoreSupport > Home > 2Gbps
What router or devices are you providing with the 2Gbps plan?
We provide the following devices with every 2Gbps subscription: 1 x 2Gbps WiFi 6 router; and 2 x WiFi 6 mesh nodes. The router features a 2.5Gbps LA...
Learn MoreSupport > Home > 2Gbps
What if I terminate my subscription?
If you terminate your subscription within your 24-month contract, you will be subject to an early termination charge of RM500 or the sum of your remai...
Learn MoreSupport > Home > Relocation
I would like to cancel my service as my new location is not within Time coverage. Can I request to waive the early termination penalty?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Home > Termination
Can I change my termination date?
Yes, you can. On your Self Care homepage, scroll down to Recent Activities and look for the “Change Termination Date” button. You can chan...
Learn MoreSupport > Home > Termination
Where can I check my termination date/status?
It’s easy, just scroll down to Recent Activities on your Self Care homepage. All the details you need to know are displayed there.
Learn MoreSupport > Home > Termination
When will I receive my refund? Will I be notified after my refund is processed
The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.
Learn MoreSupport > Home > Termination
How long does it take for my service to be terminated?
You’ll need to notify us at least 30 days (for 24-month contract plans) or 7 working days (for no contract plans) before. We will terminate your...
Learn MoreSupport > Home > Termination
Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Home > Termination
Can I request for immediate termination?
Unfortunately, we require a notice period for service terminations, as detailed below: Subscription Notice period 24-month contract 30 calendar ...
Learn MoreSupport > Home > Termination
How do I terminate my home broadband service?
Give us a call at 1800-18-1818 or chat with us and we’ll assist you.
Learn MoreSupport > Home > Troubleshooting
How can I upgrade the firmware on my WiFi router?
First, download the latest firmware for your router model below. Once it has been downloaded, click on your router model below for step-by-step instru...
Learn MoreSupport > Home > Troubleshooting
Am I able to configure parental controls on the WiFi router provided by Time?
Yes. The parental controls feature is built into any router we provide. You can access step-by-step guidelines to configure parental controls by click...
Learn MoreSupport > Home > Troubleshooting
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > Troubleshooting
My router is not capable of supporting my subscribed speed. How do I purchase a new one?
If you’ve been with us for at least 20 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade n...
Learn MoreSupport > Home > Troubleshooting
What do the lights on my router indicate?
For more details about what your router lights indicate, click here.
Learn MoreSupport > Home > Troubleshooting
Why is my Internet slow?
Your broadband connection is influenced by many factors, including device compatibility and whether you’re using a WiFi or wired connection. Here ar...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
Must I be the card owner of the card being used to register for Auto Debit?
Not necessarily. As long as the card owner has given consent and registration of the card passes the 3D Secure check.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
Is it safe to register for Auto Debit?
Yes, in fact, it is one of the safest ways to make payment. Information is stored in a Payment Card Industry – Data Security Standard (PCI – DSS) ...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
Why am I being charged RM1 to register my debit/credit card for Auto Debit?
The RM1 is charged to your card to verify that your debit/credit card is active and that you are the cardholder. In the case of credit cards, the amou...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
How do I register for Auto Debit?
You can register for Auto Debit either at the point of subscription to our services or, click on the gear icon on your Self Care dashboard and select ...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What do I get if I register for Auto Debit?
When you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills.
Learn MoreSupport > Home > Plans > No Contract Plan
How can I upgrade/purchase devices after my service has been activated?
All you have to do is log in to the Self Care portal and navigate to the “Shop” tab. From there, you can see our range of devices availabl...
Learn MoreSupport > Home > Subscription > Installation
Can I request Time’s authorised installer to configure/provide IT support services for my own router or equipment that is not provided by Time?
Yes. This is chargeable at RM80 per hour up to a maximum of RM300 per day, and is payable directly to the Time-appointed installer.
Learn MoreSupport > Home > Subscription > Installation
Can I appoint my own contractor to perform internal wiring?
Yes, however, we recommend that only Time-authorised installers perform any installation-related work to ensure that they are completed properly and t...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What happens if I terminate my subscription?
Once your subscription is terminated, you will not be able to continue enjoying the bill discounts. All discounts from new referrals or any discount b...
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
I’m interested. How do I subscribe?
Eligible subscribers may reach us via these channels: Live Chat Facebook
Learn MoreSupport > Home > Pakej MyKabel
Can I downgrade my plan after subscribing to Pakej MyKabel?
Yes, you can. If you signed up before 15 April 2024, you can downgrade your plan from the 7th month onwards. If you downgrade within your contract per...
Learn MoreSupport > Home > Pakej MyKabel
Can I upgrade my plan after subscribing to Pakej MyKabel?
Yes, absolutely! You can upgrade immediately, but your monthly RM30 discount will be reduced to RM20 for your remaining contract period.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Home > Self Care
How do I register for Self Care?
We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. Otherwi...
Learn MoreSupport > Home > Time Internet App > Bill Payment
I paid my bill via the Time Internet app. When will my payment be reflected on the app?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...
Learn MoreSupport > Home > Time Internet App > Bill Payment
How do I pay my bill on the Time Internet app?
All you have to do is open up your app and tap on “Pay Now”. Or watch this handy step-by-step video guide:
Learn MoreSupport > Home > Time Internet App
What is the Time Internet app?
The Time Internet App is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With just ...
Learn MoreSupport > Home > Complaint Management Process
What happens after I lodge a complaint?
You will receive an acknowledgement from us via email. We will then begin our investigation and contact you should we need more information. Please en...
Learn MoreSupport > Home > Anti-Spam Policy
Is TCP access to the Internet on Port 25 (SMTP) allowed?
Access to the Internet on Port 25 (SMTP) is not allowed to safeguard against any involvement in spamming activities including sending unsolicited e-ma...
Learn MoreSupport > Business > Anti-Spam Policy
Is TCP access to the Internet on Port 25 (SMTP) allowed?
Access to the Internet on Port 25 (SMTP) is not allowed to safeguard against any involvement in spamming activities including sending unsolicited e-ma...
Learn MoreSupport > Business > Termination
Can I change my mind after submitting the termination request?
Yes, you can still withdraw your request up to 3 working days before the termination date. Please reach out to us via Live Chat for further assistance...
Learn MoreSupport > Business > Termination
When will I receive my refund? Will I be notified after my refund is processed?
The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.
Learn MoreSupport > Business > Termination
How long does it take for my service to be terminated?
The service will be terminated on the date specified in your termination form.
Learn MoreSupport > Business > Termination
Can I request to waive the early termination penalty if i'm relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Business > Termination
Do I need to pay a penalty if I terminate my service?
Yes, you will be charged for the remaining months of your contract.
Learn MoreSupport > Business > Termination
Can I request for immediate termination?
Unfortunately, we require a notice period of 30 days for service terminations.
Learn MoreSupport > Business > Termination
How do I terminate my business Internet?
On your Self Care dashboard, click Manage Plan > Terminate Service. Fill up the form and submit your request.
Learn MoreSupport > Business > Devices
What is a wireless Optical Network Terminal (ONT)?
The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 5 and WiFi 6 routers ar...
Learn MoreSupport > Business > Devices
I’m currently using a 3rd party router. Which device can I purchase to extend coverage?
You may refer to the official website of the device you have purchased to check on compatible mesh devices with your router.
Learn MoreSupport > Business > Devices
How do I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...
Learn MoreSupport > Business > Devices
What happens to my devices if I terminate my service before my contract term or if my contract expires?
You may keep the devices you purchased regardless of early termination or contract expiration.
Learn MoreSupport > Business > Devices
Can I upgrade my WiFi 5 router to the WiFi 6 router?
Yes, you can. If you’re already a Time subscriber, simply log in to Self Care to purchase the device.
Learn MoreSupport > Business > Devices
What does a “mesh-enabled router” mean?
A mesh-enabled router means the device is equipped with mesh capabilities. A traditional Mesh WiFi setup typically requires a mesh node to be placed n...
Learn MoreSupport > Business > Devices
What type of router does Time provide?
We provide mesh-enabled routers with WiFi 6 technology. Based on your building type and installation requirements, new subscribers will receive a: Wi...
Learn MoreSupport > Business > Subscription > Voice
Can I connect the phone lines provided by Time to my fax and/or credit card terminal?
Yes, you can.
Learn MoreSupport > Business > Subscription > Installation
Can I request Time to configure my own router?
Yes, you can but you will be charged RM80.
Learn MoreSupport > Business > Subscription
Can I cancel my subscription during my contract term?
Yes you can. However, you will be charged for the remaining months of your contract.
Learn MoreSupport > Business > Subscription
Can I change my plan at any time during my contract term?
Yes, as long as it fits your needs. Do note that any plan downgrade is subject to Time’s approval. There are no penalty charges for upgrading/do...
Learn MoreSupport > Business > Self Care
How do I register for Self Care?
We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. The pas...
Learn MoreSupport > Business > Complaint Management Process
What happens after I lodge a complaint?
You will receive an acknowledgement from us via email. We will then begin our investigation and contact you should we need more information. Please en...
Learn MoreAbout Us > Resource > Newsroom
TIME launches OmniMesh for the ultimate indoor Internet experience
Shah Alam, 9 December 2020 – TIME dotCom Berhad (“TIME”) today unveiled OmniMesh, a home WiFi...
Learn MoreAbout Us > Resource > Newsroom
TIME Now Offers Private Connectivity to Google Cloud in Malaysia with TIME Cloud Interconnect Direct
Shah Alam, 18 SEPT 2019 – TIME dotCom (“TIME”) today announced support for Google Cloud’s P...
Learn MoreEnterprise > Network > International Private Connectivity
International Private Connectivity
16 June 2022
Learn MoreEnterprise > Network > Secured Dedicated Internet
Secured Dedicated Internet
16 June 2022
Learn MoreAbout Reference Access Offer
REFERENCE ACCESS OFFER Pursuant to Clause 5.3.4 of the Commission Determination on the Mandatory Sta...
Learn MoreFor Home
Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreSupport > Home > Termination
How do I calculate the remaining contractual period charges?
The early termination charges of remaining contractual period is calculated based on the formula below: (Total Recurring Charges x Minimum Service Ter...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
How do I upgrade my broadband plan?
Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade to and follow the on-scr...
Learn MoreSupport > Home > Free Speed Boost
Why can’t I downgrade my plan in Self Care?
As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...
Learn MoreSupport > Home > Free Speed Boost
I'm an existing 1Gbps/2Gbps customer, why is my speed not getting a boost?
As a valued 1Gbps or 2Gbps subscriber, you enjoy the highest speeds and highest-spec devices we currently offer. But rest assured, we’re continuousl...
Learn MoreSupport > Home > Free Speed Boost
I’ve just upgraded/downgraded my plan to 100Mbps/500Mbps. Will my speed be boosted as well?
Yes, you’ll get to enjoy the free speed boost as long as you’re a Time Fibre Home 100Mbps, 300Mbps and 500Mbps subscriber. Get all the deets on Se...
Learn MoreSupport > Home > Free Speed Boost
How do I know if my existing device is compatible with the new speed?
If you’re already using our latest WiFi 6 device, they’re more than capable of accommodating the new speeds. Here’s what our latest WiFi 6 devic...
Learn MoreSupport > Home > Free Speed Boost
Will you be upgrading my WiFi devices as well?
We won’t be switching out your routers with this free speed boost. But check it out – we’ve got top-notch WiFi 6 devices to supercha...
Learn MoreSupport > Home > Free Speed Boost
There are too many line items in my latest bill, how do I read it?
Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...
Learn MoreSupport > Home > Free Speed Boost
Can I pay less for a lower speed instead of the free speed boost?
While the free speed boost aims to give you a smoother online experience and bridge the gap between Internet tiers, we do offer a variety of plans to ...
Learn MoreSupport > Home > Free Speed Boost
What are the upload and download speeds for the new 200Mbps and 600Mbps speeds?
Plan Download Speed Upload Speed Time Fibre Home 200Mbps 200Mbps 200Mbps Time Fibre Home 600Mbps 600Mbps 500Mbps
Learn MoreSupport > Home > Free Speed Boost
I’m not getting the expected new speeds. What should I do?
While there could be a few reasons why you’re not seeing the new speeds, you can restart your router to refresh it. If that doesn’t work, you can ...
Learn MoreSupport > Home > Free Speed Boost
How do I check my new speed?
You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...
Learn MoreSupport > Home > Free Speed Boost
What is Time’s free speed boost all about?
Life’s too short for slow Internet, so we’re bumping up the speed for our 100Mbps, 300Mbps and 500Mbps subscribers – for free with no string...
Learn MoreSupport > Home > Relocation
What’s the difference between standard installation and difficult installation?
For a standard installation, your unit has few physical obstacles that could block or interfere with WiFi signals. A regular router setup should be en...
Learn MoreSupport > Home > Devices
What are the LAN ports and how many LAN ports does my device have?
Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...
Learn MoreSupport > Home > Devices
What is an Optical Network Unit (ONU)?
The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...
Learn MoreSupport > Home > Devices
Will my entire house be able to get WiFi?
Whole-home WiFi coverage depends on the size of your house and the number of mesh nodes you have. The more mesh nodes, the wider the coverage. Actual ...
Learn MoreSupport > Home > Devices
How does a mesh node improve my home WiFi experience?
A mesh node extends your home WiFi coverage. When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal o...
Learn MoreSupport > Home > Devices
What is WiFi 6?
WiFi 6 delivers faster speeds and better performance across the board and can serve multiple devices more efficiently. Devices connected to this lates...
Learn MoreSupport > Home > Devices
Is there a warranty period for the devices?
All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...
Learn MoreSupport > Home > Devices
Can I get a refund if I withdraw my purchase?
Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.
Learn MoreSupport > Home > Devices
Is there a contract period attached to the 24-month payment plan?
Nope, there’s no contract period – it’s just a payment term spanning 24 months. It won’t affect your broadband contract period either.
Learn MoreSupport > Home > Devices
How do I pay for the mesh WiFi add-ons?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...
Learn MoreSupport > Home > Devices
Are your devices compatible with each other?
All our Huawei devices are compatible with each other except the complimentary WiFi 5 router (HG8145V5) and older devices of other brands that have be...
Learn MoreSupport > Home > Devices
What are the specifications of Time's mesh WiFi devices?
Model WiFi Specifications No of LAN ports Plan WiFi 6 router (HG8145X6) AX3000 4 (3 usable ports when used as router) 200Mbps & 600Mbps 1G...
Learn MoreSupport > Home > Devices
What type of complimentary device(s) do I get from Time?
We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Based on your building type and installation req...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is the cable length included in the Gig Speed Home packages?
The following is the standard cable length included in each package: Gig Speed Home Package 1 parent node + 1 child node 1 parent node + 2 child n...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How long will installation take?
Plan for a session lasting between 4 to 6 hours, depending on your setup’s complexity. If you’re also setting up your new Time Fibre Home ...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How do I pay for Gig Speed Home?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicabl...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is the parent node compatible with your other mesh devices?
Unfortunately, the parent node is only compatible with its corresponding child nodes. Gig Speed Home devices are not compatible with our other mesh Wi...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Why is my speed not up to 1Gbps as advertised?
Internet speeds are based on your broadband plan e.g. if you’re on the 600Mbps plan, your speed will be limited to 600Mbps. Other factors such as ne...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?
FTTR is a cutting-edge technology that involves running fibre optic cables directly to individual rooms or units within a building, providing high-spe...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Gig Speed Home?
Gig Speed Home is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-T...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Plan Devices 200Mbps 1 x WiFi 6 router 600Mbps 1 x WiFi 6 router; and 1 x WiFi 6 me...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
What do I get with this promotion?
As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps RM99 for First 6 Months * Every 2...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Based on your building type and installation requirements, you may receive: Plan Device...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
What do I get with this promotion?
As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps First Month Free + RM99 for First 6 M...
Learn MoreAbout Us > Resource > Newsroom
Time sees continued growth in 1H 2023
TIME dotCom (Time or the Group) announced its results today for the six-month period under review en...
Learn MoreAbout Us > Resource > Newsroom
Time starts the year strong with sustained growth for Q1 2023
TIME dotCom (Time or the Group) today announced its financial results for another quarter of resilie...
Learn More