Terms and Conditions

Extra Time Support Giveaway Contest (21 May 2026 – 26 July 2026)

This promotion (“Promotion”) (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications only and is subject to the General Terms and Conditions and Home Broadband Services Terms and Conditions available at www.time.com.my/terms-and-conditions. Acceptance of the promotion gift, vouchers or rebates by Eligible Customers is deemed to be acceptance of the Special Promotion Terms.

Promotion Information Details

Promotion Type	One-off Giveaway
Promotion Description	Time is running a contest where customers will be selected to win: Signed Football Jerseys – ten (10) winners Signed Lamine Yamal football jersey – two (2) winners Signed Bruno Fernandes football jersey – two (2) winners Signed Heung Min Son football jersey – two (2) winners Signed Kevin De Bruyne football jersey – two (2) winners Signed Alexis Mac Allister football jersey – two (2) winners All signed football jerseys come with a certificate of authenticity. Football Match and Travel Package for two (2) pax – one (1) winner Inclusive of: Return Economy Flight Tickets to Europe, with a choice between England, Spain, Italy, Germany or France 5D4N accommodation in a 4-star hotel, twin share Match day tickets Airport and match day transfers Stadium tour
Promotion Qualifications	New Customer Sign up to any Time Home Internet plan and complete installation by 26 July 2026. Complete the entry form <time.com.my/campaigns/extra-time-support> and respond to a question telling us why you deserve to win. Existing Customer Complete the entry form <time.com.my/campaigns/extra-time-support> and respond to a question telling us why you deserve to win. The customer is required to settle all overdue payments before their next bill to be eligible to win. Winners will be selected based on the most creative comment, as judged by Time. Only participants who have completed all steps outlined in the Promotion Qualifications above will be eligible for prize fulfilment. Each winner is entitled to only one (1) prize.
Promotion Period	Complete the entry form between 21 May 2026 to 26 July 2026 to participate in the promotion. Winner Announcement Dates 26 June 2026 – Signed Lamine Yamal football jersey 3 July 2026 – Signed Bruno Fernandes football jersey 10 July 2026 – Signed Heung Min Son football jersey 17 July 2026 – Signed Kevin De Bruyne football jersey 24 July 2026 – Signed Alexis Mac Allister football jersey 31 July 2026 – Football Match and Travel Package for two (2) pax
Eligibility	Open to all Malaysians aged 18 years and over.
Prize Fulfilment	The winners will receive an email from [email protected] and a WhatsApp message from Time’s official WhatsApp account. The winner will need to respond to the WhatsApp message to confirm their acceptance of the prize. If the winner fails to respond to the WhatsApp message within forty-eight (48) hours, our Customer Service representative will attempt to call the winner a total of two (2) more times. If the winner fails to pick up the call, the prize will be forfeited and a new customer will be selected. Upon acceptance of the prize, the winners will also be announced on Time’s official social media accounts. Signed Football Jerseys The prize will be delivered to the winner’s registered home address within 90 working days after the end of the contest period. Football Match and Travel Package The winner will need to provide their personal information, including name, passport number, and contact information, which will be shared with our travel partner, Aston Moore Sports Sdn Bhd (“Aston Moore Sports”). Aston Moore Sports will manage all travel bookings and arrangements.
Special Promotion Terms	Signed Football Jerseys Prizes are subject to availability. Time reserves the right to substitute the prize with a prize of equal value depending on the availability at time of announcement. Football Match and Travel Package The winner is responsible for ensuring they and their guest hold valid passports, visas, and any necessary travel insurance. Aston Moore Sports shall act as the appointed travel agency and the sole point of contact for all travel bookings and arrangements in relation to the prize. Upon receipt of the winner’s contact information from Time, Aston Moore Sports will directly liaise with the winner in relation to management and handling of the match options and bookings. Any travel insurance requested by the winner shall be arranged by Aston Moore Sports at an additional cost, which shall be charged directly to and borne solely by the winner. The winner and guest must comply with all stadium security and safety regulations. Non-Transferability: Prizes are non-transferable and cannot be exchanged for cash or other goods/services. Right to Amend or Cancel: Time reserves the right to amend these terms or cancel the contest without prior notice. Acceptance of Terms: By participating, entrants agree to these Terms & Conditions.

Promotion Terms & Conditions

This Promotion is as specified in the Promotion Information Details (“Promotion”) and is strictly made available to Eligible Customers who meet the Promotion Qualifications during the Promotion Period and is subject to the following terms and conditions (“Terms and Conditions”). It is important that customers’ read these Terms and Conditions together with the Promotion Information Details:-

This Promotion is only applicable during the Promotion Period. Time reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice.
This Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire-purchase, or hire between Time and the Eligible Customers.
Promotion is only available to Eligible Customers and is subject to Eligible Customers meeting the Promotion Qualifications. Any customer who does not meet the Promotion Qualifications is not an Eligible Customer and is not entitled to the provision of the Promotion.
Time may change, modify, amend or cancel the Promotion at any time during the Promotion Period, including changing, modifying or amending the Value and/or type of gift that is offered, the Value and/or type of voucher offered, including the provider of the voucher, the Value of the discount offered or Value of the cash rebate offered, as may be applicable depending on the type of Promotion. Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that Time is obliged to provide the equivalent Value if Time changes, amends or modifies the Promotion.
Time reserves the right to and may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications.
Time is not responsible for any changes to the match schedule, cancellations, or decisions by the stadium to play matches behind closed doors; nor is Time liable for any acts, omissions, delays, cancellations, booking errors, losses, damages, claims, costs or expenses arising out of or in connection with any travel arrangements, bookings, insurance or any services provided by Aston Moore Sports or any third party service provider, including but not limited to, airlines, hotels, transport providers or insurer.
If the Promotion is the provision of a gift or a voucher from Time, Time’s partners, suppliers or subcontractors, Time and its directors, officers, employees, agents, suppliers, partners and/or subcontractors may provide such gift or voucher on an “as is” basis and without any warranty or condition, whether express or implied, by law or by contract, including warranties as to title, merchantability, fitness for purpose, satisfactory quality, performance, non-infringement of any third party’s intellectual property or proprietary rights or product liability. Should a physical good be obtained as a gift or upon redemption of a voucher, and the customer suffers any form of physical injury or damage, such injury or damage may be claimed against the manufacturer or distributor of the physical good and not against Time, which is deemed not to be a supplier.
In addition, no advice or information obtained, whether orally or written, by the customer from Time, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to sue.
Time reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at www.time.com.my and is binding on all Eligible Customers. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
All personal information provided by customer is subject to Time’s Privacy Policy, details of which are available at www.time.com.my/privacy-policy.

Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.