Terms & Conditions

Social Media Usage

Social media house rules
We’re excited to connect with you on our social media channels. Before you start engaging, please take a moment to read through these guidelines. They’re designed to ensure everyone feels respected and protected.
Keeping yourself safe
If you need to share personal or sensitive information with us, please don’t post it publicly. Instead, send it via a private message. We’ll remove any public posts containing personal info to keep you safe.

Lastly, by using social media to talk with or about us, you agree that we can use your personal data in accordance with our Privacy Policy.
Our moderation policy
We strive to maintain a respectful and safe environment. Posts or comments containing the following will be moderated according to each platform’s rules:

Personal or Confidential Info: About you or anyone else.
Discriminatory Content: Any form of discriminatory language or content, including videos and images.
Malicious Content: Trolling, hurtful posts, or comments.
Intellectual Property Violations: Unlawful sharing of information or content.
Spam and Suspicious Links: Solicitations, spam, phishing links, or repetitive messages.

Remove any content that doesn’t follow our Social House Rules and block any user who repeatedly breaks them.
Amend the Social House Rules at any time without prior notice.
Close down our social media accounts if need be, without prior written notice.

How to get in touch with us
Reach us on our official channels: Facebook, Twitter, TikTok, Linkedin and Instagram from Monday to Friday 8am-6pm.

For around-the-clock support, please reach out to our dedicated Customer Service channels on Facebook or use the Live chat on our website.

Thank you for being part of our community and helping us keep it a great place for everyone!

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