Found 142 result(s) for "the"
Support > Home > Subscription > Coverage
The condominium next to mine has Time coverage; when will mine be fibered?
While we would love to serve all condominiums, at times we are unable to gain access for various reasons. Do ask your JMB to get in touch with us via ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreAbout Us > Resource > Newsroom
Time starts the year strong with sustained growth for Q1 2023
TIME dotCom (Time or the Group) today announced its financial results for another quarter of resilie...
Learn MoreAbout Us > Resource > Newsroom
Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business
Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...
Learn MoreSupport > Business > Promotion > Easy Switch
How will I receive the promotion discount once I have subscribed to the service?
Once your service has been activated, the RM50 discount will be deducted from your monthly bills from months 2 to 11. You’ll need to pay for your fi...
Learn MoreSupport > Business > Promotion > Easy Switch
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Business > Promotion > Easy Switch
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Home > Self Care > Bill Payment
What are the available payment methods?
You can pay one of three ways in Self Care: Internet Banking (FPX) Auto Debit (Save RM2 monthly bill) eWallet (Grab, Boost, Touch ‘n Go, MAE, MCash...
Learn MoreSupport > Home > Devices
I want to buy the Huawei WiFi 5 devices but I don’t have a compatible router. What do I do?
You can purchase 2 units of the WiFi 5 mesh nodes. The device can function as a router or a mesh node e.g. one device will act as a router and the oth...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreSupport > Promotion > Archives > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps & 1Gbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Promotion > Archives > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps & 1Gbps)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Home > 2Gbps
Is the router compatible with your other devices?
Yes, our 2Gbps router is compatible with our WiFi 5 and WiFi 6 Huawei devices, namely the Huawei WA8021V5 and HG8145X6.
Learn MoreSupport > Home > 2Gbps
How many LAN ports does the router have?
The 2Gbps router has 4 LAN ports, including one (1) 2.5Gbps port.
Learn MoreSupport > Home > 2Gbps
What router or devices are you providing with the 2Gbps plan?
We provide the following devices with every 2Gbps subscription: 1 x 2Gbps WiFi 6 router; and 2 x WiFi 6 mesh nodes. The router features a 2.5Gbps LA...
Learn MoreSupport > Home > 2Gbps
I’m on the 2Gbps plan but my speed is nowhere close. What’s the deal?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > 2Gbps
Is there a contract period for the 2Gbps plan?
Yes, a 24-month contract is applicable to all 2Gbps plans. The no contract option is not available for this plan.
Learn MoreSupport > Home > Relocation
How do I reschedule the relocation appointment?
Just scroll down on your Self Care homepage to “Recent Activities” and look for a “Reschedule” button.
Learn MoreSupport > Home > Relocation
I would like to cancel my service as my new location is not within Time coverage. Can I request to waive the early termination penalty?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Home > Relocation
Why can't I choose a relocation date when submitting the request?
Your new building may be undergoing a network upgrade. But don’t worry, once you’ve submitted your request, our team will contact you with...
Learn MoreSupport > Home > Relocation
What should I do if I submitted the wrong address or relocation type?
You can withdraw your submission in Self Care. Just scroll down to Activity Log and look for the “Withdraw Submission” button.
Learn MoreSupport > Home > Relocation
Which relocation type should I choose if I’m relocating within the same building?
If you’re relocating to another unit within the same building, you may select “Outdoor Relocation”. Please find further details belo...
Learn MoreSupport > Home > Transfer of Ownership
I've paid the foreigner deposit previously. Can I transfer it to my nominee?
No, as the deposit that you have paid will be refunded to you via bank transfer.
Learn MoreSupport > Home > Transfer of Ownership
How long does it take for the transfer of ownership to be completed?
The request will be completed 14 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Is there any penalty if I upgrade/downgrade my plan?
There are no penalty charges for plan modifications but your contract may be reset for 24 months and you could forfeit any discounts you may currently...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
When do I start paying the new charges?
You will start paying the new subscription fee once your request has been completed. You may see prorated charges in your next bill if the upgrade/dow...
Learn MoreSupport > Home > Termination
How will I receive the refund if I don’t have a Malaysian bank account?
We can make a transfer to your overseas bank account provided the amount is above USD50 or RM250. Payment will only be in USD. If the amount is less t...
Learn MoreSupport > Home > Termination
Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Home > Devices
Is there a warranty period for the devices?
Equipment Limited Warranty Period All routers and mesh nodes supplied by Time 2 years DECT Phone 1 year ONU Lifetime
Learn MoreSupport > Home > Devices
What happens if the equipment provided by Time becomes faulty, damaged or lost during my contract period?
All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...
Learn MoreSupport > Home > Devices
How do I install the devices?
Our Tech Ninjas or Time authorised installers will do it for you.
Learn MoreSupport > Home > Devices
How do I make payment for these devices?
You can pay for WiFi devices purchased during the signup process using your credit/debit card or through the Self Care shop using online banking, cred...
Learn MoreSupport > Home > Devices
What are the LAN ports and how many LAN ports does my device have?
Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...
Learn MoreSupport > Home > Devices
Are the mesh nodes compatible with each other?
Please refer to the table below to check for device compatibility: Devices WiFi 5 mesh node (Huawei WA8021V5) WiFi 5 mesh node (TP-Link HC420) WiF...
Learn MoreSupport > Home > Devices
What is WiFi 5 and WiFi 6 and what’s the difference?
WiFi 5 is a WiFi standard which effectively introduced the 5Ghz frequency band to WiFi networks. It’s the technology most commonly used in modern ro...
Learn MoreSupport > Home > Devices
How do I get these devices?
You will receive complimentary routers with every new subscription of Time Fibre Home and will also have the option to add on more devices during the ...
Learn MoreSupport > Home > Troubleshooting
How can I upgrade the firmware on my WiFi router?
First, download the latest firmware for your router model below. Once it has been downloaded, click on your router model below for step-by-step instru...
Learn MoreSupport > Home > Troubleshooting
Am I able to configure parental controls on the WiFi router provided by Time?
Yes. The parental controls feature is built into any router we provide. You can access step-by-step guidelines to configure parental controls by click...
Learn MoreSupport > Home > Troubleshooting
What do the lights on my router indicate?
For more details about what your router lights indicate, click here.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
When will the Auto Debit deduction take place?
Depending on your bill cycle, the Auto Debit deduction will be made before the due date of your bill.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
Must I be the card owner of the card being used to register for Auto Debit?
Not necessarily. As long as the card owner has given consent and registration of the card passes the 3D Secure check.
Learn MoreSupport > Home > Billing & Payment
I receive multiple bills because I have multiple accounts. Can I consolidate them into one bill?
Yes, if you merge your account. Log in to Self Care > Manage Plan > Other Modifications and fill in the form. Once merged, you should only recei...
Learn MoreSupport > Home > Billing & Payment
Is there a Time branch for me to make payment?
While we don’t have a physical branch for payments, you can register for Self Care or download the Time Internet app to view your bills and make qui...
Learn MoreSupport > Home > Billing & Payment
What are the available billing methods?
We will send an electronic bill to your registered email address every month.
Learn MoreSupport > Home > Plans > Voice Plans
Are there free calls to Befrienders and Talian Kasih helplines?
Yes. Calls to these numbers are free of charge. Befrienders Office Contact Office Hours Kuala Lumpur 03-7956 8144/03-7956 8145 24 hours Penang...
Learn MoreSupport > Home > Plans > Voice Plans
Does Time offer free calls to Crisis Preparedness and Response Centre (CPRC) and other Health Authority lines?
Yes. Calls to the following numbers are free of charge 03-88882010 National Operations Management Centre 03-88810200 Crises Preparedness and Res...
Learn MoreSupport > Home > Plans > Voice Plans
I have more than one device. How do I activate Time Voice App on these devices?
Each device requires its own unique QR code, which can be generated on Self Care. Once you’re logged in, click on ’Activate Time Voice App’ unde...
Learn MoreSupport > Home > Plans > Voice Plans
Are there additional fees to use Time Voice App?
The app can be downloaded free-of-charge but all calls made via the app are chargeable at the prevailing call rates of your Time Voice service.
Learn MoreSupport > Home > Plans > Voice Plans
What is the minimum system requirement to download Time Voice App on my device?
Your device must be operating on Android 2.3.3 or iOS 8.0 or newer.
Learn MoreSupport > Home > Plans > Voice Plans
Is there an app for Time Voice?
Yes, download our Time Voice App on the Google Play Store or Apple App Store and carry your land line with you wherever you go on your mobile phone. ...
Learn MoreSupport > Home > Plans > Voice Plans
I want to subscribe to an additional voice line. Do I purchase my own phone and perform the setup myself?
No, all additional voice lines will be accessed exclusively via the Time Voice app. Just follow the simple steps below: Download the Time Voice app o...
Learn MoreSupport > Home > Plans > Voice Plans
What are the differences between Time Voice Home Basic, Time Voice Home Lite and Time Voice Home Max?
Time Voice Home Basic Time Voice Home Lite Time Voice Home Max No monthly commitment fee and pay-as-you-use. RM2.50 per month RM10 per month N...
Learn MoreSupport > Home > Plans > No Contract Plan
Can I get the upfront fee waived?
No, this is not possible. However, if you convert your plan to a 24-month contract plan within 24 months of service activation, you will receive a mon...
Learn MoreSupport > Home > Subscription > Installation
Will there be any drilling involved during the installation process?
Yes, some drilling may be necessary, but we will request your prior approval.
Learn MoreSupport > Home > Subscription > Signup
What is the Foreigner Deposit?
If you’re not a Malaysian citizen or permanent resident, you will be required to pay a deposit of RM500. This amount will be charged upfront. If you...
Learn MoreSupport > Home > Subscription > Signup
What is the status of my application?
Keep up with the progress of your application here.
Learn MoreSupport > Home > Subscription > Signup
How do I switch to Time from another service provider?
Contact your current broadband provider to start the termination process. Be mindful of any penalties incurred if your termination is within the cont...
Learn MoreSupport > Home > Subscription > Coverage
My JMB has already gotten in touch with you and given you the green light. Why aren't you here yet?
It typically takes about 6 months to extend our coverage. Please bear with us while we work on delivering our service to you. If there hasn’t be...
Learn MoreSupport > Home > Promotion > Time Rewards
Why was I not able to grab the reward from Self Care?
Time Rewards is now available exclusively on Time Internet App. If you do not have the app yet, fret not. Simply download and install the app from: ...
Learn MoreSupport > Home > Promotion > Time Rewards
My reward voucher was not accepted or redeemable at the participating merchant’s outlet. What should I do?
Please talk to us via Live Chat and we’ll figure it out together.
Learn MoreSupport > Home > Promotion > Time Rewards
I missed the reward this month. Can I claim my reward next month?
You are eligible to claim the reward, provided that you have not claimed any reward yet this year.
Learn MoreSupport > Home > Promotion > Time Rewards
When will the rewards be up for grab?
The rewards will be up for grab on the 15th of every month from 12am, but it is only valid for customers who have not grabbed their reward this year. ...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
If I refer myself, can I still receive the bill discount?
No, you are not eligible for the RM100 bill discount if you refer yourself.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
How do I check the status of my referrals?
To check the status of your referrals, log in to your Self Care and head over to Rewards > Hook Up & Earn > Referral Status.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
When will the RM100 discount be reflected in my bill statement?
It depends on when you will receive your monthly bill statement and when your friend’s service gets activated. The RM100 bill discount may take up t...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
Would I know whether my friend has signed up with Time?
You will receive an email notification once when your friend successfully signs up to Time Fibre Home and one more time when your friend’s service h...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
Is there a limit to the number of friends that I can refer?
There is no limit to the number of friends that you can refer, so you can refer as many friends as you want.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What is the duration of this programme?
This programme is valid from 29 September 2017 until further notice, so start referring your family and friends while it lasts!
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
How will I know if I’ve received the discount?
You will see the amount deducted in your bill under the discount section.
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
If I transfer ownership of my subscription to a differently-abled person, will he/she be entitled for the promotion?
Yes, they can enjoy the promotion as long as they are registered as a Person(s) with Disabilities or Orang Kelainan Upaya (OKU) with a valid OKU card....
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
Can I enjoy other promotions/offers from Time concurrently?
Yes, you can enjoy this promotion with other promotions that we are running. For example, the RM10 off OKU offer stacked with a RM10 off x 24 months p...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Promotion > Archives > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps & 1Gbps)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Home > Pakej MyKabel
Can I enjoy other promotions/offers from Time at the same time?
The Pakej MyKabel promo cannot be stacked with other promos except for the Time Fibre Home Offer for the Differently-abled (OKU). If you’re a new Ti...
Learn MoreSupport > Home > Pakej MyKabel
If I transfer ownership of my account, does the discount still apply?
Yes, the monthly discounts will continue for the remaining months of your contract.
Learn MoreSupport > Home > Pakej MyKabel
If I move and relocate my service, do I still get to enjoy the promo?
Yes, as long as Pakej MyKabel is also available at your new address. Just log into Self Care, click Manage Plan > Relocate Service. If Pakej MyKabe...
Learn MoreSupport > Home > Pakej MyKabel
Can I still enjoy the monthly RM30 discount on my 100Mbps plan even though I subscribed with the RM20 promo previously?
Yes, you can! We’ve automatically upgraded all previous 100Mbps Pakej MyKabel customers to the new RM30 promo for your remaining contract period.
Learn MoreSupport > Home > Pakej MyKabel
Is there a contract period for Pakej MyKabel?
Yes, you’ll have to sign up for a 24-month contract.
Learn MoreSupport > Promotion > Archives > New Subscriber Promo (100Mbps, 500Mbps & 1Gbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills of your first 6 months, whichever applicable. However, other c...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Promotion > Archives > New Subscriber Promo (100Mbps, 500Mbps & 1Gbps)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Promotion > Archives > New Subscriber Promo (100Mbps, 500Mbps & 1Gbps)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Promotion > Archives > Free Shopee Vouchers (500Mbps, 1Gbps & 2Gbps)
Can I enjoy other promotions/offers from Time concurrently?
You will only be eligible for the Shopee vouchers and the promotions currently running for our 500Mbps and 1Gbps plans under the New Subscriber Promo ...
Learn MoreSupport > Promotion > Archives > Free Shopee Vouchers (500Mbps, 1Gbps & 2Gbps)
How long are the Shopee vouchers valid for?
The validity period of the vouchers will be stated in the email you receive with the codes. Remember to use it before it expires as they cannot be ren...
Learn MoreSupport > Promotion > Archives > Free Shopee Vouchers (500Mbps, 1Gbps & 2Gbps)
How do I use the Shopee vouchers?
You can only use the vouchers via the Shopee app only. All you have to do is key in the voucher code upon checkout. Please take note that: The vouche...
Learn MoreSupport > Promotion > Archives > Free Shopee Vouchers (500Mbps, 1Gbps & 2Gbps)
When will I receive the Shopee vouchers?
The Shopee vouchers will be delivered electronically to the subscriber’s registered email address by 31 May 2023.
Learn MoreSupport > Promotion > Archives > Free Shopee Vouchers (500Mbps, 1Gbps & 2Gbps)
How will I know if I’ll be receiving the Shopee vouchers?
We will reach out to you via email within 7 working days of your service installation date to inform you of your eligibility. The vouchers will be del...
Learn MoreSupport > Promotion > Archives > Free Shopee Vouchers (500Mbps, 1Gbps & 2Gbps)
Will I still be entitled to receive the credits if I change my plan or terminate my subscription after service activation?
Unfortunately, you will forfeit this promotion if you change your plan or terminate your subscription after service activation.
Learn MoreSupport > Promotion > Archives > Free Shopee Vouchers (500Mbps, 1Gbps & 2Gbps)
I am not able to activate my service by 30 April 2023 due to my building management's restrictions/other limitations. Can I still participate in this giveaway?
Unfortunately, your service has to be activated on or before 30 April 2023 in order to be eligible for this promotion.
Learn MoreSupport > Promotion > Archives > Free Shopee Vouchers (500Mbps, 1Gbps & 2Gbps)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
You will still be eligible to receive the Shopee vouchers as long as your service is activated by 30 April 2023. Please note that the vouchers are sub...
Learn MoreSupport > Promotion > Archives > Free Shopee Vouchers (500Mbps, 1Gbps & 2Gbps)
How do I get the Shopee vouchers?
If you sign up for the Time Fibre Home 500Mbps, 1Gbps or 2Gbps plan between 8 February 2023 and 31 March 2023, and activate your service by 30 April 2...
Learn MoreSupport > Home > Self Care
I've received the password reset email. What should I do next?
Click on the password reset link and input your new password. Sign into Self Care using your new password and remember to use the same password for fu...
Learn MoreSupport > Home > Self Care
Why haven’t I received the password reset email?
Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.
Learn MoreSupport > Home > Self Care
I have multiple accounts. How do I view all of them using the same login ID?
You can merge or unmerge your accounts via Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request.
Learn MoreSupport > Home > Time Internet App > Bill Payment
I paid my bill via the Time Internet app. When will my payment be reflected on the app?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...
Learn MoreSupport > Home > Time Internet App > Bill Payment
What are the payment methods are available in app?
You can pay one of three ways on the app: Internet Banking (FPX) Auto Debit (Save RM2 monthly bill) E-wallet (Grab, Touch n’ Go, Boost)
Learn MoreSupport > Home > Time Internet App > Bill Payment
How do I pay my bill on the Time Internet app?
All you have to do is open up your app and tap on “Pay Now”. Or watch this handy step-by-step video guide:
Learn MoreSupport > Home > Time Internet App > Control Hub
What are PPPoE credentials and how do I get them?
Simply put, Point-to-Point Protocol over Ethernet (PPPoE) is the technology that enables us to deliver you the Internet and the PPPoE username and pas...
Learn MoreSupport > Home > Time Internet App > Control Hub
I am using a TP-Link/D-Link/Linksys device. Why can’t I see the Control Hub features? How do I get it?
The Control Hub features vary with device models. Some features are not available on older devices. We recommend upgrading to the latest devices to ac...
Learn MoreSupport > Home > Time Internet App > Control Hub
What is the Control Hub and how can I use it?
The Control Hub is a comprehensive suite of features within the Time Internet app that lets you manage and customise your home network to suit your ne...
Learn MoreSupport > Home > Time Internet App
Why haven’t I received the password reset email?
Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.
Learn MoreSupport > Home > Time Internet App
How do I log in to the app?
Download and open the Time Internet app. You can log in using the same username and password as your Self Care. Otherwise, click “Register”...
Learn MoreSupport > Home > Time Internet App
Where can I download the app?
You can download the Time Internet app for free at the Google PlayStore, Apple App Store and Huawei App Gallery. Download it now:
Learn MoreSupport > Home > Time Internet App
Who can use the app?
The app is available to all Time Fibre Home customers. Download it now:
Learn MoreSupport > Home > Time Internet App
What is the Time Internet app?
The Time Internet App is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With just ...
Learn MoreSupport > Home > Complaint Management Process
What kind of information do I need to include in the complaint?
To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...
Learn MoreSupport > Business > Anti-Spam Policy
Is TCP access to the Internet on Port 25 (SMTP) allowed?
Access to the Internet on Port 25 (SMTP) is not allowed to safeguard against any involvement in spamming activities including sending unsolicited e-ma...
Learn MoreSupport > Home > Anti-Spam Policy
Is TCP access to the Internet on Port 25 (SMTP) allowed?
Access to the Internet on Port 25 (SMTP) is not allowed to safeguard against any involvement in spamming activities including sending unsolicited e-ma...
Learn MoreSupport > Business > Relocation
Do I need to bring along the fibre cables for relocation?
No, the cables for standard installation will be provided by our service installers.
Learn MoreSupport > Business > Relocation
Can I relocate to another state?
Yes, you can. But first, you’ll need to check if your new address is within Time coverage. Please note that you can relocate to selected buildin...
Learn MoreSupport > Business > Relocation
I have submitted the wrong address/relocation type. How do I withdraw my application?
Please contact us via Live Chat to withdraw your request.
Learn MoreSupport > Business > Transfer of Ownership
How long does it take for the transfer of ownership to be completed?
The request will be completed 30 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.
Learn MoreSupport > Business > Termination
Can I change my mind after submitting the termination request?
Yes, you can still withdraw your request up to 3 working days before the termination date. Please reach out to us via Live Chat for further assistance...
Learn MoreSupport > Business > Termination
How will I receive the refund if I don’t have a Malaysian bank account?
We can make a transfer to your overseas bank account provided the amount is above USD50 or RM250. Payment will only be in USD. If the amount is less t...
Learn MoreSupport > Business > Termination
Can I request to waive the early termination penalty if i'm relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Business > Billing & Payment
What are the available billing methods?
We will send an electronic bill to your registered email address every month.
Learn MoreSupport > Business > Devices
Is there a warranty period for the devices?
Equipment Limited Warranty Period All routers and mesh nodes supplied by Time 2 years ONU Lifetime
Learn MoreSupport > Business > Devices
What happens if the equipment provided by Time becomes faulty, damaged or lost during my contract period?
All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...
Learn MoreSupport > Business > Devices
How do I install the devices?
Our Tech Ninjas or Time-authorised installers will do it for you.
Learn MoreSupport > Business > Devices
How do I make payment for these devices?
You can pay for our WiFi devices purchased during the signup process using your credit/debit card or through the Self Care shop using online banking, ...
Learn MoreSupport > Business > Devices
What are the LAN ports and how many LAN ports does my device have?
Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...
Learn MoreSupport > Business > Devices
Are the mesh nodes compatible with each other?
Please refer to the table below to check for device compatibility: Devices WiFi 5 mesh node (Huawei WA8021V5) WiFi 5 mesh node (TP-Link HC420) WiF...
Learn MoreSupport > Business > Devices
Can I upgrade my WiFi 5 router to the WiFi 6 router?
Yes, you can. If you’re already a Time subscriber, simply log in to Self Care to purchase the device.
Learn MoreSupport > Business > Devices
What is WiFi 5 and WiFi 6 and what’s the difference?
WiFi 5 is a WiFi standard which effectively introduced the 5Ghz frequency band to WiFi networks. It’s the technology most commonly used in modern ro...
Learn MoreSupport > Business > Devices
How do I get these devices?
You will receive a complimentary router with your new subscription of Time Business Fibre. You’ll also have the option to add on more devices during...
Learn MoreSupport > Business > Subscription > Voice
Can I connect the phone lines provided by Time to my fax and/or credit card terminal?
Yes, you can.
Learn MoreSupport > Business > Subscription > Voice
What additional services can I subscribe to in addition to the Time Basic Voice Line service?
We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...
Learn MoreSupport > Business > Subscription > Voice
What is the minimum contract period for Time Basic Voice Line?
The minimum contract period is 12 months with a one-time registration fee. The registration fee is waived for 24-month contract periods and above.
Learn MoreSupport > Business > Subscription > Voice
How many voice line(s) are bundled together with the subscription of Time Business Fibre?
The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe to the Time Basic Voice Line.
Learn MoreSupport > Business > Subscription
What other services do I get when I subscribe to Time Business Fibre?
You get one (1) voice line with free calls of up to: – 100 mins/month for the 100Mbps plan – 200 mins/month for the 300Mbps plan – 3...
Learn MoreSupport > Business > Self Care
I've received the password reset email. What should I do next?
Click on the password reset link and input your new password. Sign into Self Care using your new password and remember to use the same password for fu...
Learn MoreSupport > Business > Self Care
Why haven’t I received the password reset email?
Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.
Learn MoreSupport > Business > Complaint Management Process
What kind of information do I need to include in the complaint?
To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...
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2x the Speed. 2x the Fun. 2Gbps has Landed.
Shah Alam, 6 October 2022 – There’s a brand-new Internet plan in town and it’ll blow your soc...
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TIME First in Southeast Asia to be MEF 3.0 SD-WAN Certified
Shah Alam, 27 January 2022 – TIME dotCom (TIME) announced that it has become the first telecommuni...
Learn MoreAbout Us > Resource > Newsroom
TIME launches OmniMesh for the ultimate indoor Internet experience
Shah Alam, 9 December 2020 – TIME dotCom Berhad (“TIME”) today unveiled OmniMesh, a home WiFi...
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REFERENCE ACCESS OFFER Pursuant to Clause 5.3.4 of the Commission Determination on the Mandatory Sta...
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Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
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NEWSROOM Select a year 2023 2022 2021 2020 2019 2018 Year Date Title 2023 Thu May 18 2023 08:00:00 G...
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