Found 53 result(s) for "e"
Support > Home > e-Invoice
Will my e-Invoice change how I receive my bills from Time?
No, you will continue receiving your Time bill via email or Self Care portal as usual. The only difference is that your bill will include an e-Invoice...
Learn MoreSupport > Home > e-Invoice
What is the purpose of the e-Invoice QR code on my bill?
The QR code allows you to verify that your billing information has been submitted to LHDN. You can scan it for confirmation.
Learn MoreSupport > Home > e-Invoice
How long does it take for my e-Invoice request to be processed?
Your e-Invoice registration will take effect on your next bill. To ensure timely processing, please submit your request at least 2 days before your ne...
Learn MoreSupport > Home > e-Invoice
How can I confirm that my broadband subscription is registered for an e-Invoice?
Once registered, your Time bill will include an e-Invoice QR code. You can scan the QR code to verify that your billing information has been submitted...
Learn MoreSupport > Home > e-Invoice
What happens if I don't submit the required information for e-Invoice?
If the mandatory information requested is not provided or inaccurate, LHDN may reject your e-Invoice during the validation process and Time will not b...
Learn MoreSupport > Home > e-Invoice
Why hasn't Time requested my tax information yet for e-invoicing purposes?
As per LHDN’s guidelines, e-Invoicing for home broadband customers will only take effect from 1st July 2025. However, we can still process an e-...
Learn MoreSupport > Home > e-Invoice
How do I submit my tax details for the e-Invoice?
You may email your NRIC number and Tax Identification number (TIN) to einvoicequery@time.com.my.
Learn MoreSupport > Home > e-Invoice
How do I register for an e-Invoice and how do I get/obtain my Tax Identification Number (TIN)?
You can register by emailing your NRIC/Passport number and Tax Identification number (TIN) to einvoicequery@time.com.my. Malaysian tax payers (includi...
Learn MoreSupport > Home > e-Invoice
What is an e-invoice, and how does it affect my broadband subscription with Time?
An e-Invoice is a digital invoice that records a transaction between a supplier (i.e. Time) and a buyer (registered Time customer) in a structured, ma...
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Learn MoreSupport > Business > Loyalty Upgrade
How do I know if my speed has been upgraded?
Easy. If you’re an existing Time Fibre Business subscriber from before 2 October 2023, just log into the Self Care portal and your new speed will be...
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Learn MoreSupport > Home > Free Speed Boost
How do I know if my speed has been boosted?
Easy, if you’re an existing Time Fibre Home 100Mbps, 300Mbps or 500Mbps subscriber, just log in to Self Care to see your new speed. It should be dis...
Learn MoreSupport > Home > Plans > Voice Plans
I have more than one device. How do I activate Time Voice App on these devices?
Each device requires its own unique QR code, which can be generated on Self Care. Once you’re logged in, click on ’Activate Time Voice App’ unde...
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
I’m interested. How do I subscribe?
Eligible subscribers may reach us via these channels: Live Chat Facebook
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