Support > Home > Self Care

Where do I check and download my itemised bills?

Log in to Self Care > Bills. All your previous bills will be listed here and are available to view and download.

Support > Home > Time Fibre Home App

What is the Time Fibre Home app?

The Time Fibre Home app is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With jus...

Support > Business > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you will no longer b...

Support > Business > New App Update

What should I do after the Time Internet app is discontinued?

You can still manage your account and subscribed service(s), pay bills and check your connection through the Self Care portal or by reaching out to us...

Support > Home > Relocation

How do I relocate my broadband service?

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...

Support > Home > Termination

When will I receive my refund? Will I be notified after my refund is processed

The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.

Support > Business > Termination

When will I receive my refund? Will I be notified after my refund is processed?

The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.

Support > Business > Billing & Payment

Why haven’t I received my bill?

There could be a few reasons why your bill didn’t make it to your inbox: Invalid email address: There might be typos or formatting errors. Inactive...