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Support > Home > Subscription > Installation

Can I request Time’s authorised installer to configure/provide IT support services for my own router or equipment that is not provided by Time?

Yes, you can. Our installers can configure your personal equipment for a fee of RM80/hour, up to a maximum of RM300 per day. This fee is paid directl...

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Fibre for Landed Homes

10 July 2025

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Hyperlocal Ipoh

7 July 2025

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Terms & Conditions - Home - One Year Free Internet

21 March 2025

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Business > Enterprise > Security > Managed Detection & Response (MDR)

Managed Detection & Response (MDR)

16 October 2024

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Support > Home > Plans > 12-month Plan

How do I subscribe to a 12-month plan?

You can sign up online via www.time.com.my or through our authorised dealers.

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Business > Enterprise > Security > Privileged Access Management

Privileged Access Management

28 May 2024

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Support > Home > Subscription > Installation

Who will carry out my installation?

A Time authorised installer will carry out the installation.

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Support > Home > Subscription > Installation

How do I know if after-hours installation is available where I stay?

If the service is available in your area, you’ll automatically see the additional date and time slots when you sign up online. Or check with our aut...

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Support

Support Overview

14 July 2023

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Support > Home > 2Gbps

How do I subscribe to 2Gbps?

You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.

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Support > Home > Plans

What Time Fibre Home plans can I choose from?

24-month Plan 12-month Plan No Contract Plan Plan speed ...

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Support > Home > Subscription > Installation

Can I appoint my own contractor to perform internal wiring?

Yes, however, we recommend that only Time-authorised installers perform any installation-related work to ensure that they are completed properly and t...

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Support > Home > Subscription > Signup

How do I subscribe to Time Fibre Home?

Online via www.time.com.my just pick your plan and sign up directly. Prefer us to contact you? Drop your details and we’ll be in touch to assist. S...

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Support > Business > Devices

How do I install the devices?

Our Tech Ninjas or Time-authorised installers will do it for you.

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Support > Business > Subscription > General Information

How do I subscribe to Time Fibre Business?

Drop your details here and we’ll get in touch with you. Alternatively, you may subscribe via a Time authorised dealer.

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FAQ Archives

Support Archives FAQ Archives Time Fibre Home Promo: Loyalty Programme (27 March 2024 – 26 Jun...

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Terms & Conditions - Complimentary WiFi

12 October 2022

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Loyalty Terms & Conditions

7 October 2022

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Home > 2Gbps

2Gbps

22 September 2022

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Business > SME > Devices

For Business Devices

14 September 2022

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Business > Enterprise > Security

Security

15 April 2022

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