Support > Home > Gig Speed Home (FTTR)

What is the cable length included in the Gig Speed Home packages?

The following is the standard cable length included in each package: Gig Speed Home Package 1 parent node + 1 child node 1 parent node + 2 child n...

Support > Home > Gig Speed Home (FTTR)

What if I terminate my subscription?

If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...

Support > Home > Gig Speed Home (FTTR)

Why is it only available in selected buildings?

Gig Speed Home is a cutting-edge service that requires specialised installation techniques. To ensure top-notch quality, we’re currently trainin...

Support > Home > Gig Speed Home (FTTR)

Why is my speed not up to 1Gbps as advertised?

Internet speeds are based on your broadband plan e.g. if you’re on the 500Mbps plan, your speed will be limited to 500Mbps. Other factors such as ne...

Support > Home > Gig Speed Home (FTTR)

What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?

FTTR is a cutting-edge technology that involves running fibre optic cables directly to individual rooms or units within a building, providing high-spe...

Support > Home > Gig Speed Home (FTTR)

What is Gig Speed Home?

Gig Speed Home is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-T...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

What if I terminate my subscription?

If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with all our plans. Plan Devices 100Mbps 1 x WiFi 6 router 500Mbps 1 x WiFi 6 router; and 1 x WiFi 6 me...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

Who is eligible for this promotion?

New subscribers of the Time Fibre Home 100Mbps or 500Mbps subscribers on a 24-month contract. Subscribers of the no contract plan are not eligible.

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

What do I get with this promotion?

As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 100Mbps First Month Free 500Mbps RM99 for First 6 Months * Every 1...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

What if I terminate my subscription?

If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with all our plans. Plan Devices 100Mbps 1 x WiFi 6 router 500Mbps 1 x WiFi 6 router; and 1 x WiFi 6 me...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

Who is eligible for this promotion?

New subscribers of the Time Fibre Home 100Mbps, 500Mbps, 1Gbps and 2Gbps subscribers on a 24-month contract who sign up online via www.time.com.my. S...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

What do I get with this promotion?

As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 100Mbps First Month Free 500Mbps First Month Free + RM99 for First 6 M...

Support > Business > Promotion > Easy Switch

What if I terminate my subscription?

If you terminate your subscription within your 24-month contract term, you’ll be charged the balance of your remaining contractual months and forfei...

Support > Business > Promotion > Easy Switch

Who is eligible for this promotion?

Anyone who is currently subscribed to another Internet service provider (ISP) and located within our selected buildings. To apply, you’ll need to pr...

Support > Business > Promotion > Easy Switch

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you get to enjoy RM50 off your monthly subscription fee for 10 months. Do note that this does not include ...

Support > Home > Self Care > Bill Payment

What are the available payment methods?

You can pay one of three ways in Self Care: Internet Banking (FPX) Auto Debit (Save RM2 monthly bill) eWallet (Grab, Boost, Touch ‘n Go, MAE, MCash...

Support > Home > Subscription > Installation

Who will carry out my installation?

A Time authorised installer will carry out the installation.

Support > Home > 2Gbps

What router or devices are you providing with the 2Gbps plan?

We provide the following devices with every 2Gbps subscription: 1 x 2Gbps WiFi 6 router; and 2 x WiFi 6 mesh nodes. The router features a 2.5Gbps LA...

Support > Home > 2Gbps

What if I terminate my subscription?

If you terminate your subscription within your 24-month contract, you will be subject to an early termination penalty equivalent to the total fees of ...

Support > Home > 2Gbps

Why is it only available in selected locations?

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified Time-ready buildings in var...

Support > Home > 2Gbps

Where will you expand 2Gbps coverage to next?

We are rolling out 2Gbps in stages to several more locations in the coming months.

Support > Home > 2Gbps

Where is 2Gbps available?

2Gbps is currently only available in selected buildings in these locations: Klang Valley: – Ampang Hilir – Ara Damansara – Bandar Kinrara – Ba...

Support > Home > Relocation

What do I do if my new location is not within Time coverage?

Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...

Support > Home > Relocation

Why can't I choose a relocation date when submitting the request?

Your new building may be undergoing a network upgrade. But don’t worry, once you’ve submitted your request, our team will contact you with...

Support > Home > Relocation

What should I do if I submitted the wrong address or relocation type?

You can withdraw your submission in Self Care. Just scroll down to Activity Log and look for the “Withdraw Submission” button.

Support > Home > Relocation

Which relocation type should I choose if I’m relocating within the same building?

If you’re relocating to another unit within the same building, you may select “Outdoor Relocation”. Please find further details belo...

Support > Home > Transfer of Ownership

What can I do if my nominee is staying at a different location?

The nominee can request to relocate the service via Self Care after the transfer of ownership is completed. Just click Manage Plan > Relocate Servi...

Support > Home > Transfer of Ownership

Will my nominee be required to make any advance payment?

If your nominee is not a Malaysian citizen or permanent resident, they will be required to pay the foreigner deposit of RM500. This amount will be cha...

Support > Home > Upgrade/Downgrade Plan

Why don't I see a "Change Broadband Plan" button on my screen?

This option will not be available if you submitted another modification request recently or if you are subscribed to our complimentary service. Chat w...

Support > Home > Upgrade/Downgrade Plan

When do I start paying the new charges?

You will start paying the new subscription fee once your request has been completed. You may see prorated charges in your next bill if the upgrade/dow...

Support > Home > Termination

Where can I check my termination date/status?

It’s easy, just scroll down to Recent Activities on your Self Care homepage. All the details you need to know are displayed there.

Support > Home > Termination

When will I receive my refund? Will I be notified after my refund is processed

The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.

Support > Home > Termination

When will I receive my final bill?

The final bill will be generated on the next bill cycle after the service is terminated.

Support > Home > Devices

What happens if the equipment provided by Time becomes faulty, damaged or lost during my contract period?

All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...

Support > Home > Devices

What is a wireless Optical Network Terminal (ONT)?

The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 5 and WiFi 6 routers ar...

Support > Home > Devices

What is an Optical Network Unit (ONU)?

The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...

Support > Home > Devices

What happens to my devices if I terminate my service before my contract term or if my contract expires?

You may keep the devices regardless of early termination or contract expiration.

Support > Home > Devices

Why am I being told to purchase additional mesh devices when I want to relocate?

Upon your relocation, we will assess your new location and recommend additional devices if we find that the building you are relocating to has a desig...

Support > Home > Devices

Will my entire house be able to get WiFi?

Whole-home WiFi coverage depends on the size of your house and the number of mesh nodes you have. The more mesh nodes, the wider the coverage. Actual ...

Support > Home > Devices

What are the LAN ports and how many LAN ports does my device have?

Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...

Support > Home > Devices

What is WiFi 5 and WiFi 6 and what’s the difference?

WiFi 5 is a WiFi standard which effectively introduced the 5Ghz frequency band to WiFi networks. It’s the technology most commonly used in modern ro...

Support > Home > Devices

What does a "mesh-enabled router" mean?

A mesh-enabled router means the device is equipped with mesh capabilities. A traditional mesh WiFi setup typically requires a mesh node to be placed n...

Support > Home > Devices

What type of router or devices does Time provide with every subscription?

We provide mesh-enabled routers with all our plans, featuring both WiFi 5 and WiFi 6 technologies. Based on your building type and installation requir...

Support > Home > Devices

What type of devices does Time offer?

We offer a range of mesh-ready of mesh routers and nodes that when paired, deliver consistent speeds across your home. Find out more by visiting www.t...

Support > Home > Troubleshooting

Will all my devices be compatible with 1Gbps?

Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ether...

Support > Home > Troubleshooting

What do the lights on my router indicate?

For more details about what your router lights indicate, click here.

Support > Home > Troubleshooting

Why is my Internet slow?

Your broadband connection is influenced by many factors, including device compatibility and whether you’re using a WiFi or wired connection. Here ar...

Support > Home > Billing & Payment > Auto Debit

What happens if an Auto Debit transaction fails? What can I do?

We will make a second attempt to charge your card 7 days following the last failed transaction. Should the second attempt fail, we recommend you make ...

Support > Home > Billing & Payment > Auto Debit

What do I do if I want to change my debit/credit card details or I want to cancel my Auto Debit registration?

Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit. If you cancel your Auto...

Support > Home > Billing & Payment > Auto Debit

When will the Auto Debit deduction take place?

Depending on your bill cycle, the Auto Debit deduction will be made before the due date of your bill.

Support > Home > Billing & Payment > Auto Debit

When will you start charging my debit/credit card?

When you’ve successfully registered for Auto Debit, payments will be charged to your debit/credit card from the next bill cycle onwards.

Support > Home > Billing & Payment > Auto Debit

Why am I being charged RM1 to register my debit/credit card for Auto Debit?

The RM1 is charged to your card to verify that your debit/credit card is active and that you are the cardholder. In the case of credit cards, the amou...

Support > Home > Billing & Payment > Auto Debit

What types of cards are accepted for Auto Debit?

We accept Visa and MasterCard debit/credit cards. For debit cards, do contact your issuing bank to enable Auto Debit facilities. Please note that we a...

Support > Home > Billing & Payment > Auto Debit

What do I get if I register for Auto Debit?

When you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills.

Support > Home > Billing & Payment > Auto Debit

What is Auto Debit?

Auto Debit is a service that automatically deducts your monthly payments from a registered debit/credit card on a recurring basis. This is a great opt...

Support > Home > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Home > Billing & Payment

What are the available billing methods?

We will send an electronic bill to your registered email address every month.

Support > Home > Plans > Voice Plans

What should I do if my phone is lost or stolen?

In the unfortunate event of a lost or stolen phone, reach out to us via Live Chat to deactivate your account.

Support > Home > Plans > Voice Plans

What is the minimum system requirement to download Time Voice App on my device?

Your device must be operating on Android 2.3.3 or iOS 8.0 or newer.

Support > Home > Plans > Voice Plans

What are the differences between Time Voice Home Basic, Time Voice Home Lite and Time Voice Home Max?

Time Voice Home Basic Time Voice Home Lite Time Voice Home Max No monthly commitment fee and pay-as-you-use. RM2.50 per month RM10 per month N...

Support > Home > Plans > No Contract Plan

What rebate do I get if I convert my no contract plan to a 24-month contract plan?

If you convert to a 24-month contract plan within 24 months of service activation, your upfront fee will be used to offset your bills via monthly reba...

Support > Home > Plans > No Contract Plan

What voice plans are included with this broadband plan?

Subscribers to this plan are automatically subscribed to the Time Voice Home Basic (pay-as-you-use) voice plan.

Support > Home > Plans > No Contract Plan

What is a no contract plan?

The no contract plan is a Time Fibre Home plan that does not lock you into a 24-month contract. You can terminate anytime with no penalties but you wi...

Support > Home > Plans

What Time Fibre Home plans can I choose from?

100Mbps 500Mbps 1Gbps 2Gbps RM99 RM139 RM199 RM379 Unlimited (no quota) | 100% Fibre | 24 months or no contract* plan *An upfront payment of...

Support > Home > Subscription > Installation

What type of equipment does Time provide with my subscription?

We provide an Optical Network Unit (ONU) and a WiFi router or a wireless Optical Network Terminal (ONT) with every subscription.

Support > Home > Subscription > Installation

Will there be any drilling involved during the installation process?

Yes, some drilling may be necessary, but we will request your prior approval.

Support > Home > Subscription > Installation

When is my installation date?

Check your installation date here or get in touch with us via Live Chat and we’ll give you the updates you need.

Support > Home > Subscription > Signup

What is the Foreigner Deposit?

If you’re not a Malaysian citizen or permanent resident, you will be required to pay a deposit of RM500. This amount will be charged upfront. If you...

Support > Home > Subscription > Signup

What devices do I get with my subscription?

We provide mesh-enabled routers with all our plans, featuring both WiFi 5 and WiFi 6 technologies. Based on your building type and installation requir...

Support > Home > Subscription > Signup

What fees do I need to pay if I decide to subscribe?

Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...

Support > Home > Subscription > Signup

What is the status of my application?

Keep up with the progress of your application here.

Support > Home > Subscription > Signup

What documents are required for subscription?

MyKad or passport for non-Malaysians Credit card (MasterCard/Visa) if the Auto Debit payment method is selected

Support > Home > Subscription > Coverage

Why is 2Gbps only available in selected locations?

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified TIME-ready buildings in var...

Support > Home > Subscription > Coverage

Where will you expand 2Gbps coverage to next?

We are rolling out 2Gbps in stages to several more locations in the coming months.

Support > Home > Subscription > Coverage

Where is 2Gbps available?

2Gbps is currently only available in selected buildings in these locations: Klang Valley: – Ampang Hilir – Ara Damansara – Bandar Kinrara – Ba...

Support > Home > Subscription > Coverage

What can I do if Time Fibre Home is not yet available where I live?

Let us know here or ask your JMB to get in touch with us via our Live Chat, and we’ll take it into account in our coverage expansion planning.

Support > Home > Promotion > Time Rewards

Why was I not able to grab the reward from Self Care?

Time Rewards is now available exclusively on Time Internet App. If you do not have the app yet, fret not. Simply download and install the app from: ...

Support > Home > Promotion > Time Rewards

When will the rewards be up for grab?

The rewards are always available on the Time Internet app or our Self Care portal. New rewards will be added on the 1st of every month in the evening....

Support > Home > Promotion > Time Rewards

What is Time Rewards?

Time Rewards is our way of rewarding and thanking you for staying with us, with rewards up for grabs via the Time Internet app & Self Care portal...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

What happens if I terminate my subscription?

Once your subscription is terminated, you will not be able to continue enjoying the bill discounts. All discounts from new referrals or any discount b...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

When will the RM100 discount be reflected in my bill statement?

It depends on when you will receive your monthly bill statement and when your friend’s service gets activated. The RM100 bill discount may take up t...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

Would I know whether my friend has signed up with Time?

You will receive an email notification once when your friend successfully signs up to Time Fibre Home and one more time when your friend’s service h...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

What do I get if I successfully refer a friend?

For every successful referral, you will get a RM100 bill discount which will offset your monthly recurring broadband charges. Your friend’s service ...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

What is the duration of this programme?

This programme is valid from 29 September 2017 until further notice, so start referring your family and friends while it lasts!

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

Who is eligible for this programme?

All Time Fibre Home subscribers who have had their service activated will be eligible for this programme.

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Will I receive any backdated discount if I’ve been using Time before this?

No backdated discount will be given. However, you’ll be able to enjoy the discount for as long as you’re subscribed to our service.

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Who is eligible for this offer?

Malaysian citizens who are registered as OKU by the Department of Social Welfare Malaysia (Jabatan Kebajikan Masyarakat) are eligible. Subscribers mus...

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

What is this offer about?

Malaysian citizens who are registered as Person(s) with Disabilities or Orang Kelainan Upaya (OKU) will be able to enjoy RM10 off their monthly Time F...

Support > Home > Pakej MyKabel

Where is Pakej MyKabel available?

Pakej MyKabel is only available at PPR and PA buildings. To check, click here and enter your building name.

Support > Home > Pakej MyKabel

What is Pakej MyKabel?

Pakej MyKabel is an exclusive promotion available in Program Perumahan Rakyat (PPR) and Perumahan Awam (PA) buildings. It gives Time Fibre Home custom...

Support > Home > Self Care

Why haven’t I received the password reset email?

Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.

Support > Home > Self Care

Where do I check and download my itemised bills?

Log in to Self Care > Bills. All your previous bills will be listed here and are available to view and download. Watch our step-by-step video:

Support > Home > Self Care

What is my Self Care username?

Your default Username is your MyKad or passport number. This cannot be changed.

Support > Home > Self Care

What can I do on Self Care?

You can: View your profile and subscribed service(s) View and pay your bills Apply for Auto Debit payment method Change your subscription plan Access...

Support > Home > Self Care

What is Self Care?

Self Care is our self-service portal that allows you to manage your account and subscribed service(s) online. You can also download our Time Internet ...

Support > Home > Time Internet App > Bill Payment

What are the payment methods are available in app?

You can pay one of three ways on the app: Internet Banking (FPX) Auto Debit (Save RM2 monthly bill) E-wallet (Grab, Touch n’ Go, Boost)

Support > Home > Time Internet App > Control Hub

What are PPPoE credentials and how do I get them?

Simply put, Point-to-Point Protocol over Ethernet (PPPoE) is the technology that enables us to deliver you the Internet and the PPPoE username and pas...

Support > Home > Time Internet App > Control Hub

What is the Control Hub and how can I use it?

The Control Hub is a comprehensive suite of features within the Time Internet app that lets you manage and customise your home network to suit your ne...

Support > Home > Time Internet App

Why haven’t I received the password reset email?

Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.

Support > Home > Time Internet App

Where can I download the app?

You can download the Time Internet app for free at the Google PlayStore, Apple App Store and Huawei App Gallery. Download it now:

Support > Home > Time Internet App

Who can use the app?

The app is available to all Time Fibre Home customers. Download it now:

Support > Home > Time Internet App

What is the Time Internet app?

The Time Internet App is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With just ...

Support > Home > Complaint Management Process

Why does my case show that it has been resolved but nothing has been done?

We will temporarily resolve the case if we fail to reach you after 3 staggered attempts. You will receive an email informing you of the case closure. ...

Support > Home > Complaint Management Process

What kind of information do I need to include in the complaint?

To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...

Support > Home > Complaint Management Process

What happens after I lodge a complaint?

You will receive an acknowledgement from us via email. We will then begin our investigation and contact you should we need more information. Please en...

Support > Home > Complaint Management Process

Where can I lodge a complaint?

To reach out to us, you can: Talk to us via Live Chat; or Write to us here. We encourage you to approach these channels for assistance first before ...

Support > Business > Transfer of Ownership

What can I do if my nominee is staying at a different location?

The nominee can request for a service relocation via modification.time.com.my/ftto after the transfer of ownership is completed.

Support > Business > Termination

When will I receive my refund? Will I be notified after my refund is processed?

The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.

Support > Business > Termination

When will I receive my final bill?

The final bill will be generated on the next bill cycle after the service is terminated.

Support > Business > Billing & Payment

What charges will appear on my bill?

Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), ...

Support > Business > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Business > Billing & Payment

What are the available billing methods?

We will send an electronic bill to your registered email address every month.

Support > Business > Devices

What happens if the equipment provided by Time becomes faulty, damaged or lost during my contract period?

All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...

Support > Business > Devices

What is a wireless Optical Network Terminal (ONT)?

The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 5 and WiFi 6 routers ar...

Support > Business > Devices

What is an Optical Network Unit (ONU)?

The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...

Support > Business > Devices

What happens to my devices if I terminate my service before my contract term or if my contract expires?

You may keep the devices you purchased regardless of early termination or contract expiration.

Support > Business > Devices

What are the LAN ports and how many LAN ports does my device have?

Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...

Support > Business > Devices

What is WiFi 5 and WiFi 6 and what’s the difference?

WiFi 5 is a WiFi standard which effectively introduced the 5Ghz frequency band to WiFi networks. It’s the technology most commonly used in modern ro...

Support > Business > Devices

What does a “mesh-enabled router” mean?

A mesh-enabled router means the device is equipped with mesh capabilities. A traditional Mesh WiFi setup typically requires a mesh node to be placed n...

Support > Business > Devices

What type of router does Time provide?

We provide WiFi 5 routers and mesh-enabled routers that feature both WiFi 5 and WiFi 6 technologies. Based on your building type and installation requ...

Support > Business > Devices

What type of devices does Time offer?

We offer a range of mesh-ready routers and nodes that when paired, deliver consistent speeds across your business premises. Find out more by visiting ...

Support > Business > Subscription > Voice

What additional services can I subscribe to in addition to the Time Basic Voice Line service?

We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...

Support > Business > Subscription > Voice

What is the minimum contract period for Time Basic Voice Line?

The minimum contract period is 12 months with a one-time registration fee. The registration fee is waived for 24-month contract periods and above.

Support > Business > Subscription > Voice

What is Time Basic Voice Line?

Time Basic Voice Line is a fixed voice line service that provides incoming and outgoing calls to subscribers. It comes with 2 voice lines with a RM45 ...

Support > Business > Subscription

What other services do I get when I subscribe to Time Fibre Business?

You get one (1) voice line with free calls of up to: – 100 mins/month for the 100Mbps plan – 200 mins/month for the 300Mbps plan – 3...

Support > Business > Subscription

What fees do I need to pay if I decide to subscribe?

You may be required to pay the following one-time service fees, which will be included in your first bill: Special Building Requirement Fee – s...

Support > Business > Subscription

What documents are required for subscription?

You are required to submit or upload a copy of: Your MyKad (or passport if you are not Malaysian); Form 9 (local company); Form 79, Form 80, Form 80a...

Support > Business > Self Care

Why haven’t I received the password reset email?

Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.

Support > Business > Self Care

What is my Self Care username?

Your default Username is your MyKad/passport/business registration number. This cannot be changed.

Support > Business > Self Care

What is Self Care?

Self Care allows you to manage your account and subscribed service(s) online. You can also download our Time Internet App from Google Playstore, Apple...

Support > Business > Complaint Management Process

Why does my case show that it has been resolved but nothing has been done?

We will temporarily resolve the case if we fail to reach you after 3 staggered attempts. You will receive an email informing you of the case closure. ...

Support > Business > Complaint Management Process

What kind of information do I need to include in the complaint?

To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...