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Support > Home > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...

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Support > Home > Termination

Do I need to pay any charges if I terminate my service?

Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...

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Time Hacks

HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...

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Terms & Conditions - Rewards - Jiran Get Jiran

20 June 2025

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Terms & Conditions - Home - One Year Free Internet

21 March 2025

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Support > Home > e-Invoice

How do I register for an e-Invoice and how do I get/obtain my Tax Identification Number (TIN)?

You can register by emailing your NRIC/Passport number and Tax Identification number (TIN) to einvoicequery@time.com.my. Malaysian tax payers (includi...

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Terms & Conditions - Home - One Year Free Broadband

20 November 2024

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Terms & Conditions - Home - One Year Free Internet

29 September 2023

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Support

Support Overview

14 July 2023

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Support > Home > Billing & Payment > Auto Debit

Is it safe to register for Auto Debit?

Yes, in fact, it is one of the safest ways to make payment. Information is stored in a Payment Card Industry – Data Security Standard (PCI – DSS) ...

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Support > Business > Transfer of Ownership

How do I request for a transfer of ownership?

You will need to email the following documents to us at care@time.com.my: Transfer of Ownership Form One and Form Two Copy of the new owner’s NRIC/p...

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Support > Business > Subscription > General Information

What documents are required for subscription?

You are required to submit or upload a copy of: Your MyKad (or passport if you are not Malaysian); Form 9 (local company); Form 79, Form 80, Form 80a...

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Terms & Conditions - Complimentary WiFi

12 October 2022

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Loyalty Terms & Conditions

7 October 2022

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For Home Overview

29 August 2022

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