Support > Home > Billing & Payment > Auto Debit

What happens if an Auto Debit transaction fails? What can I do?

We will make a second attempt to charge your card 7 days following the last failed transaction. Should the second attempt fail, we recommend you make ...

Support > Home > Complaint Management Process

Why does my case show that it has been resolved but nothing has been done?

We will temporarily resolve the case if we fail to reach you after 3 staggered attempts. You will receive an email informing you of the case closure. ...

Support > Business > Complaint Management Process

Why does my case show that it has been resolved but nothing has been done?

We will temporarily resolve the case if we fail to reach you after 3 staggered attempts. You will receive an email informing you of the case closure. ...