Support > Home > Plans > Voice Plans

I have more than one device. How do I activate Time Voice App on these devices?

Each device requires its own unique QR code, which can be generated on Self Care. Once you’re logged in, click on ’Activate Time Voice App’ unde...

Support > Home > Plans > No Contract Plan

How can I upgrade/purchase devices after my service has been activated?

All you have to do is log in to the Self Care portal and navigate to the “Shop” tab. From there, you can see our range of devices availabl...

Support > Home > Subscription > Installation

How long does it take for Time to install and activate my service?

Installation can take 2 to 4 hours depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electr...

Support > Business > Subscription > Installation

How long does it take for Time to install and activate my service?

A standard installation typically takes about 2 to 4 hours, but the duration will also depend on your building type. Our installers will get in touch ...

Support > Business > Promotion > Easy Switch

How will I receive the promotion discount once I have subscribed to the service?

Once your service has been activated, the RM50 discount will be deducted from your monthly bills from months 2 to 11. You’ll need to pay for your fi...

Support > Business > Promotion > Easy Switch

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...

Support > Home > Billing & Payment

How do I pay my bill?

Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month contract plan subscribers, please click her...

Support > Home > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Home > Plans > Voice Plans

What should I do if my phone is lost or stolen?

In the unfortunate event of a lost or stolen phone, reach out to us via Live Chat to deactivate your account.

Support > Home > Plans > Voice Plans

I have changed my phone. How do I log in to Time Voice App?

You need to retrieve a new QR code on Self Care. Once you’re logged in, click on ’Activate Time Voice App’ under Voice. Click the ’Generate QR...

Support > Home > Plans > Voice Plans

How do I get started?

Download Time Voice App from the Google Play Store or Apple App Store. Log in to Self Care and click on ‘Activate Time Voice App’ under Voice. La...

Support > Home > Plans > Voice Plans

Can anyone download and use Time Voice App?

The app is only available for Time Fibre Home subscribers who have a Time Voice line. A unique QR code is required to activate the service.

Support > Home > Plans > Voice Plans

I want to subscribe to an additional voice line. Do I purchase my own phone and perform the setup myself?

No, all additional voice lines will be accessed exclusively via the Time Voice app. Just follow the simple steps below: Download the Time Voice app o...

Support > Home > Plans > No Contract Plan

What rebate do I get if I convert my no contract plan to a 24-month contract plan?

If you convert to a 24-month contract plan within 24 months of service activation, your upfront fee will be used to offset your bills via monthly reba...

Support > Home > Plans > No Contract Plan

How do I convert my no contract plan to a 24-month contract plan?

At least one (1) month after service activation, you can convert your plan via Self Care > Manage Plan > Change Broadband Plan.

Support > Home > Plans > No Contract Plan

Can I get the upfront fee waived?

No, this is not possible. However, if you convert your plan to a 24-month contract plan within 24 months of service activation, you will receive a mon...

Support > Home > Subscription > Signup

What is the Foreigner Deposit?

If you’re not a Malaysian citizen or permanent resident, you will be required to pay a deposit of RM500. This amount will be charged upfront. If you...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

When will the RM100 discount be reflected in my bill statement?

It depends on when you will receive your monthly bill statement and when your friend’s service gets activated. The RM100 bill discount may take up t...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

Would I know whether my friend has signed up with Time?

You will receive an email notification once when your friend successfully signs up to Time Fibre Home and one more time when your friend’s service h...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

What do I get if I successfully refer a friend?

For every successful referral, you will get a RM100 bill discount which will offset your monthly recurring broadband charges. Your friend’s service ...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

Who is eligible for this programme?

All Time Fibre Home subscribers who have had their service activated will be eligible for this programme.

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...

Support > Home > Pakej MyKabel

How long will this promotion last?

This promotion is valid until 31 December 2023. You’ll have to sign up within the promo period and activate your service within 2 months of your sig...

Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...

Support > Business > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...