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Support > Business > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you will no longer b...

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Support > Home > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...

Learn More

Support > Home > Pakej MyKabel

If I transfer ownership of my account, does the discount still apply?

Yes, the monthly discounts will continue for the remaining months of your contract.

Learn More

For Home

Time Hacks

HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...

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Terms & Conditions - Exclusive Promo - Refer & Win (State Edition)

29 May 2025

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Terms & Conditions - Home - One Year Free Broadband

20 November 2024

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Support > Home > Time Fibre Home App

I forgot my password. What should I do?

Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...

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Support > Home > Time Fibre Home App > Bill Payment

I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...

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Support > Business > New App Update

What should I do after the Time Internet app is discontinued?

You can still manage your account and subscribed service(s), pay bills and check your connection through the Self Care portal or by reaching out to us...

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Support > Home > New App Update

What happens if I don't download the new Time Fibre Home app?

You won’t be able to access your account information, manage your services or receive customer support through the old app after it’s disc...

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Terms & Conditions - Home - One Year Free Internet

29 September 2023

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Support > Home > Self Care > Bill Payment

I paid my bill via Self Care. When will my payment be reflected?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...

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Support

Support Overview

14 July 2023

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Support > Home > Self Care

I forgot my password. What should I do?

Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...

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Support > Home > Self Care

How do I change my password?

Click on your profile icon at the top right of your screen and select “Change Password” from the dropdown menu. We recommend that you do t...

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Support > Home > Complaint Management Process

What kind of information do I need to include in the complaint?

To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...

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Support > Business > Self Care

I forgot my password. What should I do?

Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...

Learn More

Support > Business > Self Care

How do I change my password?

Click on your profile icon at the top right of your screen and select “Change Password” from the dropdown menu. We recommend that you do t...

Learn More

Support > Business > Complaint Management Process

What kind of information do I need to include in the complaint?

To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...

Learn More

Terms & Conditions - Complimentary WiFi

12 October 2022

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