SAY HELLO TO THE NEW TIME ID

Your Time ID is a verified digital identity that lets you access all Time services including the Self Care portal and Time Fibre Home app with a single login.

Each Time ID is linked to one verified ID (MyKad or passport) and one verified email address.

You used to log in with your username or IC number and a password.

With Time ID, you'll use your verified email instead and log in securely with a one-time password (OTP).

Got more than one Time subscription? You can now access them all with just one Time ID.

All Time Fibre Home customers must activate their Time ID to access Self Care and the Time App.

Check your inbox for an activation email from Time.

Click the activation link and follow the on-screen steps to confirm your identity using the OTP sent to your registered email.

Once verified, your Time ID will be ready to use.

You can request a new activation link from the Activate Time ID page in Self Care.

If you can’t access your registered email, you can use your phone number instead. We’ll send an OTP to your registered mobile number, and once verified, you’ll be able to proceed to the activation page.

You'll receive activation emails at each email address.

You only need to activate one. The email you choose will become your main Time ID login.

Yes. You can update your email during activation. An OTP will be sent to your chosen email to complete the activation.

Since each Time ID links one verified personal ID (MyKad or passport) to one verified email, only one of your IDs can be activated with the same email. For your other subscriptions, you’ll need to use a different email.

Just click the activation link in the email sent for that specific ID. You’ll be taken to the activation screen, where you can update it to a new email.

Yes. If you have multiple subscriptions under the same ID (MyKad or passport), you can manage them all with one Time ID login.

Yes. Once you’re in the Self Care portal, just go to the Profile section to change your email address.

Make sure to verify your new email before you can use it to log in as your main Time ID.

No. Each active subscription is associated with only one Time ID at any given time.

Each Time ID is uniquely associated with one verified ID and email address. Once activated, the email address cannot be linked to another individual's Time ID.

In future updates, other users will be able to create their own Time ID to access your account with restricted permissions, such as viewing bills, monitoring connection status, or making payments.