• Plans
    • Our Fibre Network
    • 2Gbps
    • Pakej MyKabel
    • WiFi Devices
    • Fibre-To-The-Room
    • Check Coverage
    • Overview
    • SME
      Fibre Internet Plans
      Devices
      Value Added Services
      Secure BroadbandBackup-as-a-Service
      Digital Masterclass
    • Enterprise
      Overview
      3Cs
      Solutions
      OverviewMulticloudCloud for Business ContinuityConverged NetworkUCaaS
      Network
      OverviewDedicated InternetSecured Dedicated InternetDirect Cloud ConnectivityPoint-to-Point Leased LineIP VPNSD WANInternational Private Connectivity
      Cloud
      OverviewTime Cloud ServicesAVM Cloud
      Data Centre
      Security
      OverviewAdvanced Security MonitoringAdvanced DDoS ProtectionVirtual FirewallWeb Application FirewallPrivileged Access ManagementVulnerability AssessmentManaged Detection & Response (MDR)
      Collaboration
      OverviewUCaaSBusiness Voice Lines
    • Digital Pulse Check
    • Our Company
      Overview
      Meet Our Team
    • Newsroom
    • Investor Relations
      Overview
      Financials
      Announcements
      Reports & Presentations
      General Meetings
      Company Information
    • Career
      Work With Us
      Graduate Development Program
    • Sustainability
    • Reference Access Offer
    • Overview
    • Time Looking Glass
    • Overview
    • Emit Solar
    • Time Charge N Go
    • Overview
    • Home FAQ
    • SME FAQ
    • Check Service Status
Sign Up Now
    Search Login
Last Search
reset passw, 勝手口ドア 下がる なぜ, How to serviceTerminate, Duit, 246576090323, time supply, Change billing email addres, 嫦娥address, myWiFiwhichdeviceusing, 01373057
Quick Links
  • For Home
  • Check Coverage
  • Check Application
  • For Business
  • For Enterprise

Found 16 result(s) for "termination/"

Quick links
  • For Home
  • Check Coverage
  • Check Application
  • For Business
  • For Enterprise
Suggested links
  • All16
  • For Home0
  • For SME0
  • For Enterprise0
  • For Wholesale0
  • About Us0
  • Support16

Support > Home > Termination

Do I still need to pay for any additional charges after the termination?

Yes, you may have to if there are charges incurred during your termination notice period such as voice usage. They will appear on your final bill.

Learn More

Support > Home > Termination

Can I opt to pay the termination charges after my service is terminated?

Unfortunately no, you will need to pay for termination charges to proceed with the termination.

Learn More

Support > Home > Termination

Why do I need to pay an advance bill payment when there’s no outstanding at the moment?

The advance payment covers your bill during the termination notice period. Any excess amount will be refunded to you after the final bill is settled.

Learn More

Support > Home > Termination

How do I check my contract period?

You can see your contract period on your Self Care dashboard. Just log in to check.

Learn More

Support > Home > Termination

How do I request for termination?

Subscription Contract Tenure How to terminate? 24-month contract 0-19 months Log in to Self Care, select Manage Plan > Terminate Service...

Learn More

Support > Home > Termination

Can you refund to a non-Malaysian bank account?

Unfortunately, we are only able to refund to a Malaysian bank account. But you can chat with us or call us at 1800 18 1818 if you need help.

Learn More

Support > Home > Termination

How do I calculate the remaining contractual period charges?

The early termination penalty (Termination Charges) of remaining contractual period is calculated based on the formula below: (Total Recurring Charges...

Learn More

Support > Home > Termination

Do I need to pay any charges if I terminate my service?

Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...

Learn More

Support > Home > Termination

I changed my mind! Can I withdraw my request?

Absolutely! Scroll down to Recent Activities on your Self Care homepage and click on the “Withdraw Submission” button. You can withdraw yo...

Learn More

Support > Home > Termination

Can I change my termination date?

Yes, you can. On your Self Care homepage, scroll down to Recent Activities and look for the “Change Termination Date” button. You can chan...

Learn More

Support > Home > Termination

Where can I check my termination date/status?

It’s easy, just scroll down to Recent Activities on your Self Care homepage. All the details you need to know are displayed there.

Learn More

Support > Home > Termination

Can you refund to a third party account?

We will only refund to the bank account of the service owner to prevent confusion and disputes.

Learn More

Support > Home > Termination

When will I receive my refund? Will I be notified after my refund is processed

The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.

Learn More

Support > Home > Termination

When will I receive my final bill?

You’ll receive your final bill within 5 days of your termination date.

Learn More

Support > Home > Termination

Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?

We’re sorry that we will not be able to waive the early termination penalty (Termination Charges) as your contract is tied to the current location. ...

Learn More

Support > Home > Termination

Can I request for immediate termination?

Unfortunately, we require a notice period for service terminations, as detailed below: Subscription Notice period 24-month contract 30 calendar ...

Learn More

No result found

About Time

Our Company

Newsroom

Investor Relations

Career

Sustainability

Reference Access Offer


More From Time

Home Fibre

Time Business

Time Enterprise

Time Wholesale

Emit Solar

Time Charge N Go


Help

Live Chat

FAQ

FAQ

Application Status

Announcements


Follow Us

Download App

Copyright 2025 TIME dotCom Bhd 199601040939 (413292-P). All rights reserved.
  • Terms & Conditions
  • Privacy Policies
  • Usage Policies
  • ABC Policy
  • Whistleblowing Policy

Redress your complaints at the Consumer Forum Malaysia CFM www.cfm.my/complaint-channels