Found 16 result(s) for "termination/"
Support > Home > Termination
Do I still need to pay for any additional charges after the termination?
Yes, you may have to if there are charges incurred during your termination notice period such as voice usage. They will appear on your final bill.
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Can I opt to pay the termination charges after my service is terminated?
Unfortunately no, you will need to pay for termination charges to proceed with the termination.
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Why do I need to pay an advance bill payment when there’s no outstanding at the moment?
The advance payment covers your bill during the termination notice period. Any excess amount will be refunded to you after the final bill is settled.
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How do I check my contract period?
You can see your contract period on your Self Care dashboard. Just log in to check.
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How do I request for termination?
Subscription Contract Tenure How to terminate? 24-month contract 0-19 months Log in to Self Care, select Manage Plan > Terminate Service...
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Can you refund to a non-Malaysian bank account?
Unfortunately, we are only able to refund to a Malaysian bank account. But you can chat with us or call us at 1800 18 1818 if you need help.
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How do I calculate the remaining contractual period charges?
The early termination penalty (Termination Charges) of remaining contractual period is calculated based on the formula below: (Total Recurring Charges...
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Do I need to pay any charges if I terminate my service?
Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...
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I changed my mind! Can I withdraw my request?
Absolutely! Scroll down to Recent Activities on your Self Care homepage and click on the “Withdraw Submission” button. You can withdraw yo...
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Can I change my termination date?
Yes, you can. On your Self Care homepage, scroll down to Recent Activities and look for the “Change Termination Date” button. You can chan...
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Where can I check my termination date/status?
It’s easy, just scroll down to Recent Activities on your Self Care homepage. All the details you need to know are displayed there.
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Can you refund to a third party account?
We will only refund to the bank account of the service owner to prevent confusion and disputes.
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When will I receive my refund? Will I be notified after my refund is processed
The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.
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When will I receive my final bill?
You’ll receive your final bill within 5 days of your termination date.
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Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the early termination penalty (Termination Charges) as your contract is tied to the current location. ...
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Can I request for immediate termination?
Unfortunately, we require a notice period for service terminations, as detailed below: Subscription Notice period 24-month contract 30 calendar ...
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