MCMC Conducts Internet Users Survey, Broadband Quality of Experience Survey, and Postal and Courier Quality of Experience Survey 2026

The Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2026 (IUS 2026), Broadband Quality of Experience Survey 2026 (BQoES 2026) and Postal and Courier Quality of Experience Survey 2026 (PCQoES 2026) to understand the evolving behaviours and trends of Internet usage, as well as to assess consumers’ quality of experience with fixed broadband, mobile broadband, postal and courier services.

The surveys will be conducted from September to December 2026 through telephone interviews, face-to-face interviews and online participation to ensure broad and inclusive public participation.

Members of the public are assured that the surveys are conducted solely for statistical and research purposes. No personal information, such as full names, credit/debit card details or bank information, will be requested. No payments, fees or financial transactions are involved and the surveys are not associated with any sales or commercial activities.

Participation in the surveys is entirely voluntary and MCMC sincerely appreciates the cooperation and contribution of members of the public.

Any updates or changes to the surveys period will be announced on the official MCMC website: www.mcmc.gov.my.

For further information or enquiries, please contact:

Malaysian Communications and Multimedia Commission

MCMC HQ, MCMC Tower 1, Jalan IMPACT, Cyber 6, 63000 Cyberjaya, Selangor.

(Attn: Statistics and Data Intelligence Department – [email protected])

Tel: +603 8688 8000 Fax: +603 8688 1000