Terms and Conditions

Mesh Device Purchase Promotion (8 June – 31 August 2026)

This promotion (“Promotion”) (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications only and is subject to the General Terms and Conditions and Home Broadband Services Terms and Conditions available at https://www.time.com.my/terms-and-conditions. Acceptance of the promotion gift, vouchers or rebates by Eligible Customers is deemed to be acceptance of the Special Promotion Terms.

Promotion Information Details

Promotion Type Mesh Device Purchase Promotion
Promotion Description Customers who purchase eligible Mesh devices upfront may receive a Touch ‘n Go (TnG) Reload PIN, subject to sales channel eligibility and Terms & Conditions.
Promotion Period
Starts from 8 June 2026
Expires on 31 August 2026
Value
Touch ‘n Go reload incentive as follows:
  • WiFi 6 / 7 – 1 unit: RM100
  • WiFi 6 / 7 – 2 units: RM200
  • WiFI 6 / 7 – 3 units: RM300
Eligible Customers New customers who purchased Mesh device within the Promotion Period from selected authorized sales channels and make full upfront payment during the sign-up process.
Promotion Qualification
Customers who pay full upfront payment for the Mesh device; and Complete broadband and device installation on or before 31/08/2026.
Only customers with successfully completed installations within the Promotion Period will be eligible for the incentive.
How will it be provided? Customers will have the Touch ‘n Go reload credited directly into their TNG e-wallet on the 7th of the following month after their installation completion is confirmed.
Special Promotion Terms
  1. Each customer may claim incentives once per eligible transaction.
  2. The Touch ‘n Go Reload PIN will only be issued upon successful completion of installation within the Promotion Period.
  3. The promotion is subject to standard company terms and conditions.
  4. The Company reserves the right to determine eligible sales channels and vary participation at its discretion.
  5. The Company reserves the right to extend, revise, or discontinue the promotion at any time without prior notice. In no event shall the Company be liable for any indirect, incidental, special or consequential losses.
  6. This Promotion is available in all locations where Time has fibre broadband coverage only. Please check for coverage at https://www.time.com.my/check-coverage.
  7. The Special Promotion Terms apply only to matters relating to this Promotion. For matters under this Promotion, the Special Promotion Terms shall prevail to the extent of any inconsistency with the applicable Service Schedule and the General Terms & Conditions.
  8. These Special Promotion Terms are to be read together with our full General Terms & Conditions available at https://www.time.com.my/terms-and-conditions.
  9. Customers should refer to Touch ‘n Go for terms of use of their reload and their product.
  10. All personal information provided by customer is subject to TIME’s Privacy Policy (details of which are available at https://www.time.com.my/privacy-policy).

Promotion Terms & Conditions

This Promotion is as specified in the Promotion Information Details and is strictly made available to Eligible Customers who meet the Promotion Qualifications during the Promotion Period and is subject to the following terms and conditions (“Terms and Conditions“). It is important that customers’ read these Terms and Conditions together with the Promotion Information Details:
  1. This Promotion is only applicable during the Promotion Period beginning on the start date and shall continue until its expiry or unless sooner cancelled by Time. Time reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice.
  2. This Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire-purchase, or hire between Time and the Eligible Customer.
  3. Promotion is only available to Eligible Customers and is subject to Eligible Customers meeting the Promotion Qualifications. Any customer who does not meet the Promotion Qualifications is not an Eligible Customer and is not entitled to the provision of the Promotion.
  4. Time may change, modify, amend or cancel the Promotion at any time during the Promotion Period, including changing, modifying or amending the Value and/or type of gift that is offered, the Value and/or type of voucher offered (including the provider of the voucher), the Value of the discount offered or Value of the cash rebate offered (as may be applicable depending on the type of Promotion). Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that Time is obliged to provide the equivalent Value if Time changes, amends or modifies the Promotion.
  5. Time reserves the right to and may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications.
  6. If the Promotion is the provision of a gift or a voucher from Time, Time’s partners, suppliers or subcontractors, Time and its directors, officers, employees, agents, suppliers, partners and/or subcontractors may provide such gift or voucher on an “as is” basis and without any warranty or condition, whether express or implied, by law or by contract, including warranties as to title, merchantability, fitness for purpose, satisfactory quality, performance, non-infringement of any third party’s intellectual property or proprietary rights or product liability. Should a physical good be obtained as a gift or upon redemption of a voucher, and the customer suffers any form of physical injury or damage, such injury or damage may be claimed against the manufacturer or distributor of the physical good and not against Time, which is deemed not to be a supplier.
  7. In addition, no advice or information obtained, whether orally or written, by the customer from Time, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to sue.
  8. Time reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at www.time.com.my and is binding on all Eligible Customers. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  9. If the Promotion Qualifications includes the signing up of a new service, then in such a case, all other terms and conditions governing the use of the new service shall apply in addition to these Terms and Conditions.
  10. All personal information provided by customer is subject to Time’s Privacy Policy (details of which are available at https://www.time.com.my/privacy-policy).
Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.