Found 126 result(s) for "ho"
Support > Home > Devices
How do I change my WiFi 6 (HG8145X6) device from working as an Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...
Learn MoreSupport > Home > Devices
How many mesh nodes can be supported?
We recommend up to 3 mesh nodes for a complete whole home WiFi set up.
Learn MoreSupport > Home > Devices
How does a mesh node improve my home WiFi experience?
A mesh node extends your home WiFi coverage. When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal o...
Learn MoreSupport > Home > Devices
How do I pay for the mesh WiFi add-ons?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...
Learn MoreSupport > Home > Devices
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
How do I know if my friend or family has signed up for Time?
You’ll get an email once your referee has signed up for Time Fibre Home and once more when their service has been activated. You can also go to the ...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How long will installation take?
Plan for a session lasting between 4 to 6 hours, depending on your setup’s complexity. If you’re also setting up your new Time Fibre Home ...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How do I pay for Gig Speed Home?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicabl...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How do I subscribe to Gig Speed Home?
You’ll be able to select Gig Speed Home as an add-on while you’re signing up for the Time Fibre Home 500Mbps or 1Gbps plans. Check out our plans a...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
How do I sign up for this promotion?
You can sign up with our authorised dealers.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
How long will this promotion last?
This promotion is valid from 14 July 2023 – 1 April 2024.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
How long will this promotion last?
This promotion is valid from 14 July 2023 – 1 April 2024.
Learn MoreSupport > Business > Promotion > Easy Switch
How will I receive the promotion discount once I have subscribed to the service?
Once your service has been activated, the RM50 discount will be deducted from your monthly bills from months 2 to 11. You’ll need to pay for your fi...
Learn MoreSupport > Business > Promotion > Easy Switch
How do I sign up for this promotion?
You can sign up through our authorised dealers or Time direct channels.
Learn MoreSupport > Business > Promotion > Easy Switch
How long will this promotion last?
This promotion is valid from 18 July 2023 – 31 December 2023.
Learn MoreSupport > Home > Self Care > Bill Payment
How do I pay my bill via Self Care?
Just click on the “Pay Now” on your dashboard and follow the instructions onscreen.
Learn MoreSupport > Home > Subscription > Installation
How do I know if after-hours installation is available where I stay?
If the service is available in your area, you’ll automatically see the additional date and time slots when you sign up online. Or check with our aut...
Learn MoreSupport > Home > Subscription > Signup
How do I make payment for deposits/upfront payment?
You can pay using a credit card, debit card or eWallet namely Grab, Boost, Touch ‘n Go, MAE, MCash and ShopeePay.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
How do I sign up for this promotion?
You can sign up online via www.time.com.my.
Learn MoreSupport > Home > 2Gbps
How fast can 2Gbps be? Will it be noticeably different from 1Gbps?
A high bandwidth plan like 2Gbps means it can support more devices and more concurrent activities like streaming and gaming. Whether your household is...
Learn MoreSupport > Home > 2Gbps
How many LAN ports does the router have?
The 2Gbps router has 4 LAN ports, including one (1) 2.5Gbps port.
Learn MoreSupport > Home > 2Gbps
How do I subscribe to 2Gbps?
You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.
Learn MoreSupport > Home > Relocation
How do I reschedule the relocation appointment?
Just scroll down on your Self Care homepage to “Recent Activities” and look for a “Reschedule” button.
Learn MoreSupport > Home > Relocation
How do I relocate my broadband service?
Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...
Learn MoreSupport > Home > Transfer of Ownership
How long does it take for the transfer of ownership to be completed?
The request will be completed 14 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.
Learn MoreSupport > Home > Transfer of Ownership
How do I request for a transfer of ownership?
On your Self Care dashboard, click Manage Plan > Transfer Ownership. Fill in the form and submit your request.
Learn MoreSupport > Home > Upgrade/Downgrade Plan
How long does it take to process my upgrade/downgrade?
The request will be processed within 7 working days.
Learn MoreSupport > Home > Upgrade/Downgrade Plan
How do I upgrade/downgrade my broadband plan?
Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade/downgrade to and follow ...
Learn MoreSupport > Home > Termination
How will I receive the refund if I don’t have a Malaysian bank account?
We can make a transfer to your overseas bank account provided the amount is above USD50 or RM250. Payment will only be in USD. If the amount is less t...
Learn MoreSupport > Home > Termination
How long does it take for my service to be terminated?
You’ll need to notify us at least 30 days (for 24-month contract plans) or 7 working days (for no contract plans) before. We will terminate your...
Learn MoreSupport > Home > Termination
How do I terminate my home broadband service?
On your Self Care dashboard, click Manage Plan > Terminate Service to fill up the form and submit your request.
Learn MoreSupport > Home > Troubleshooting
How can I upgrade the firmware on my WiFi router?
First, download the latest firmware for your router model below. Once it has been downloaded, click on your router model below for step-by-step instru...
Learn MoreSupport > Home > Troubleshooting
How do I set up my new devices?
Manufacturer Model TP-Link Archer C1200 D-Link DIR-850L Huawei WA8021V5 If you can’t find your device model in the table above, get ...
Learn MoreSupport > Home > Troubleshooting
How do I change my WiFi settings?
Manufacturer Model TP-Link Archer C1200 Linksys EA6350 D-Link DIR-850L Huawei HG8145V5, WA8021V5, HG8145X6 If you can’t find your...
Learn MoreSupport > Home > Troubleshooting
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
How do I know if my Auto Debit registration was successful?
Upon successful registration, we’ll send an email to the email address you have registered with us.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
How do I register for Auto Debit?
You can register for Auto Debit either at the point of subscription to our services or, click on the gear icon on your Self Care dashboard and select ...
Learn MoreSupport > Home > Billing & Payment
How do I pay my bill?
Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month contract plan subscribers, please click her...
Learn MoreSupport > Home > Billing & Payment
How do I read my bill?
Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), ...
Learn MoreSupport > Home > Plans > Voice Plans
How do I get started?
Download Time Voice App from the Google Play Store or Apple App Store. Log in to Self Care and click on ‘Activate Time Voice App’ under Voice. La...
Learn MoreSupport > Home > Plans > Voice Plans
How do I change my Time Voice plan?
You can change your Time Voice Home Basic plan by selecting either Time Voice Home Lite or Time Voice Home Max at the point of subscription. If you wa...
Learn MoreSupport > Home > Plans > No Contract Plan
How can I upgrade/purchase devices after my service has been activated?
All you have to do is log in to the Self Care portal and navigate to the “Shop” tab. From there, you can see our range of devices availabl...
Learn MoreSupport > Home > Plans > No Contract Plan
How do I make payment for this plan?
Auto Debit is required to sign up for this plan as standard billing is not supported.
Learn MoreSupport > Home > Plans > No Contract Plan
How do I convert my no contract plan to a 24-month contract plan?
At least one (1) month after service activation, you can convert your plan via Self Care > Manage Plan > Change Broadband Plan.
Learn MoreSupport > Home > Plans > No Contract Plan
How do I subscribe to a no contract plan?
This plan is available exclusively online via our website. You can sign up by visiting our For Home page and selecting the ‘No contract’ o...
Learn MoreSupport > Home > Subscription > Installation
How long does it take for Time to install and activate my service?
Installation can take 2 to 4 hours depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electr...
Learn MoreSupport > Home > Subscription > Installation
How do I know my chosen installation appointment date and time has been confirmed?
You will receive an email stating your installation date and time. An SMS will also be sent to you a day before your installation date.
Learn MoreSupport > Home > Subscription > Signup
How do I switch to Time from another service provider?
Contact your current broadband provider to start the termination process. Be mindful of any penalties incurred if your termination is within the cont...
Learn MoreSupport > Home > Subscription > Signup
How do I subscribe to Time Fibre Home?
Online via www.time.com.my/for-home. Through a Time authorised dealer.
Learn MoreSupport > Home > Promotion > Time Rewards
How does Time Rewards work?
Log in to the Time Internet app or our Self Care portal to grab your reward. Rewards are available for all customers and are unlimited. Once the rewar...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
How do I check the status of my referrals?
To check the status of your referrals, log in to your Self Care and head over to Rewards > Hook Up & Earn > Referral Status.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
How do I refer a friend?
Retrieve your unique link by logging into your Self Care by heading over to Rewards > Hook Up & Earn. Send your referral link to your friends f...
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
How will I know if I’ve received the discount?
You will see the amount deducted in your bill under the discount section.
Learn MoreSupport > Home > Pakej MyKabel
How do I get Pakej MyKabel?
If you’re a new subscriber, you can apply online at www.time.com.my or via our Sales Ninjas. Do note that you’ll need your Malaysian IC to registe...
Learn MoreSupport > Home > Pakej MyKabel
How long will this promotion last?
This promotion is valid until 31 March 2024. You’ll have to sign up within the promo period and activate your service within 2 months of your signup...
Learn MoreSupport > Home > Self Care
How do I change my password?
Click on your profile icon at the top right of your screen and select “Change Password” from the dropdown menu. We recommend that you do t...
Learn MoreSupport > Home > Self Care
How do I register for Self Care?
We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. Otherwi...
Learn MoreSupport > Home > Time Internet App > Bill Payment
How do I pay my bill on the Time Internet app?
All you have to do is open up your app and tap on “Pay Now”. Or watch this handy step-by-step video guide:
Learn MoreSupport > Home > Time Internet App
How do I change my password?
Click on the three horizontal lines on the top left of your screen. This will bring up the side bar. From there, click “View Profile” and ...
Learn MoreSupport > Home > Time Internet App
How do I log in to the app?
Download and open the Time Internet app. You can log in using the same username and password as your Self Care. Otherwise, click “Register”...
Learn MoreSupport > Home > Complaint Management Process
How long does it take to resolve a complaint?
This depends on the complexity of the complaint. We endeavour to resolve simple cases within 3 working days, while complex cases involving many partie...
Learn MoreSupport > Business > Relocation
How do I cancel my relocation appointment?
You can inform our service installers when they contact you a day before your appointment. Alternatively, reach our to us via Live Chat to let us know...
Learn MoreSupport > Business > Relocation
How do I relocate my broadband service?
Fill up the form here to submit your request. Select “Indoor/Outdoor Relocation” under modification type. The charges are as below: Re...
Learn MoreSupport > Business > Transfer of Ownership
How long does it take for the transfer of ownership to be completed?
The request will be completed 30 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.
Learn MoreSupport > Business > Transfer of Ownership
How do I request for a transfer of ownership?
You will need to email the following documents to cs@time.com.my: 1) Transfer of Ownership Form One and Form Two 2) Copy of the new owner’s NRIC/pas...
Learn MoreSupport > Business > Termination
How will I receive the refund if I don’t have a Malaysian bank account?
We can make a transfer to your overseas bank account provided the amount is above USD50 or RM250. Payment will only be in USD. If the amount is less t...
Learn MoreSupport > Business > Termination
How long does it take for my service to be terminated?
The service will be terminated on the date specified in your termination form.
Learn MoreSupport > Business > Termination
How do I terminate my business Internet?
On your Self Care dashboard, click Manage Plan > Terminate Service. Fill up the form and submit your request.
Learn MoreSupport > Business > Billing & Payment
How do I pay my bill?
You can register for Self Care or download the Time Internet app to view your bills and make quick and easy online payments. The app is available for ...
Learn MoreSupport > Business > Devices
How do I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...
Learn MoreSupport > Business > Devices
How do I install the devices?
Our Tech Ninjas or Time-authorised installers will do it for you.
Learn MoreSupport > Business > Devices
How do I make payment for these devices?
You can pay for our WiFi devices purchased during the signup process using your credit/debit card or through the Self Care shop using online banking, ...
Learn MoreSupport > Business > Devices
How do I get these devices?
You will receive a complimentary router with your new subscription of Time Fibre Business. You’ll also have the option to add on more devices during...
Learn MoreSupport > Business > Devices
How does Mesh WiFi extend my WiFi coverage?
When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal and speed of your router to hard-to-reach corn...
Learn MoreSupport > Business > Subscription > Voice
How many voice line(s) are bundled together with the subscription of Time Fibre Business?
The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe to the Time Basic Voice Line.
Learn MoreSupport > Business > Subscription > Installation
How long does it take for Time to install and activate my service?
A standard installation typically takes about 2 to 4 hours, but the duration will also depend on your building type. Our installers will get in touch ...
Learn MoreSupport > Business > Subscription > Installation
How soon can my service be installed?
We can get your service up as soon as 3 days after you sign up, but the date and time is subject to availability.
Learn MoreSupport > Business > Subscription
How long does it take for Time to cancel my subscription?
You must provide us with 30 days’ notice of any intention to cancel your subscription by contacting us via Live Chat.
Learn MoreSupport > Business > Subscription
How do I subscribe to Time Fibre Business?
Drop your details here and we’ll get in touch with you. Alternatively, you may subscribe via a Time authorised dealer.
Learn MoreSupport > Business > Self Care
How do I change my password?
Click on your profile icon at the top right of your screen and select “Change Password” from the dropdown menu. We recommend that you do t...
Learn MoreSupport > Business > Self Care
How do I register for Self Care?
We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. The pas...
Learn MoreSupport > Business > Complaint Management Process
How long does it take to resolve a complaint?
This depends on the complexity of the complaint. We endeavour to resolve simple cases within 3 working days, while complex cases involving many partie...
Learn MoreSupport > Home > Devices
What are the LAN ports and how many LAN ports does my device have?
Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...
Learn MoreSupport > Home > Devices
Will my entire house be able to get WiFi?
Whole-home WiFi coverage depends on the size of your house and the number of mesh nodes you have. The more mesh nodes, the wider the coverage. Actual ...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is the cable length included in the Gig Speed Home packages?
The following is the standard cable length included in each package: Gig Speed Home Package 1 parent node + 1 child node 1 parent node + 2 child n...
Learn MoreSupport > Home > Subscription > Signup
Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?
Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 500Mbps or 1Gbps of your choice on a 24-month contract plan when you s...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Can I transfer ownership of my Gig Speed Home service to someone else?
Your Gig Speed Home service is tied to your account. So when you transfer your account to someone new, Gig Speed Home goes along with it. If you chose...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Can I relocate my Gig Speed Home to a new address?
Yes, you absolutely can. But, do note that there will be associated relocation fees and device costs.
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is there a contract period for Gig Speed Home?
Nope, there’s no contract period for Gig Speed Home. And subscribing to the service will not affect your broadband contract period either.
Learn MoreSupport > Home > Gig Speed Home (FTTR)
I don’t see the Gig Speed Home option in Self Care. Why?
This may be because you aren’t currently on our 500Mbps or 1Gbps plan and/or it isn’t available in your building. You can check for Gig Speed Home...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is Gig Speed Home available to me?
Gig Speed Home is exclusively available to Time Fibre Home 500Mbps and 1Gbps subscribers in selected buildings. Click here to check for availability.
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?
FTTR is a cutting-edge technology that involves running fibre optic cables directly to individual rooms or units within a building, providing high-spe...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Gig Speed Home?
Gig Speed Home is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-T...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)
Who is eligible for this promotion?
New subscribers of the Time Fibre Home 100Mbps or 500Mbps subscribers on a 24-month contract. Subscribers of the no contract plan are not eligible.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)
Who is eligible for this promotion?
New subscribers of the Time Fibre Home 100Mbps, 500Mbps, 1Gbps and 2Gbps subscribers on a 24-month contract who sign up online via www.time.com.my. S...
Learn MoreSupport > Business > Promotion > Easy Switch
Who is eligible for this promotion?
Anyone who is currently subscribed to another Internet service provider (ISP) and located within our selected buildings. To apply, you’ll need to pr...
Learn MoreSupport > Home > Self Care > Bill Payment
What are the available payment methods?
You can pay one of three ways in Self Care: Internet Banking (FPX) Auto Debit (Save RM2 monthly bill) eWallet (Grab, Boost, Touch ‘n Go, MAE, MCash...
Learn MoreSupport > Home > Subscription > Installation
Who will carry out my installation?
A Time authorised installer will carry out the installation.
Learn MoreSupport > Home > Subscription > Installation
Does it cost extra to install after work hours?
Nope. There’s no additional charge
Learn MoreSupport > Home > Subscription > Installation
Can I schedule my installation after work hours?
Yes, you can! We’ve extended our installation hours up to 8pm. Weekend slots are available too, but only up to 4pm. However, this service is only av...
Learn MoreSupport > Home > Relocation
Why can't I choose a relocation date when submitting the request?
Your new building may be undergoing a network upgrade. But don’t worry, once you’ve submitted your request, our team will contact you with...
Learn MoreSupport > Home > Relocation
What should I do if I submitted the wrong address or relocation type?
You can withdraw your submission in Self Care. Just scroll down to Activity Log and look for the “Withdraw Submission” button.
Learn MoreSupport > Home > Relocation
Which relocation type should I choose if I’m relocating within the same building?
If you’re relocating to another unit within the same building, you may select “Outdoor Relocation”. Please find further details belo...
Learn MoreSupport > Home > Troubleshooting
My router is not capable of supporting my subscribed speed. How do I purchase a new one?
If you’ve been with us for at least 20 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade n...
Learn MoreSupport > Home > Billing & Payment
My line is suspended but I've made my payment. How long will it take to restore my service?
Payment method Time Self Care, Quickpay, Time Internet app, JomPAY Within an hour Other payment methods Within 24 hours Talk to us via Live...
Learn MoreSupport > Home > Billing & Payment
What are the available billing methods?
We will send an electronic bill to your registered email address every month.
Learn MoreSupport > Home > Plans > Voice Plans
Does Time offer free calls to Crisis Preparedness and Response Centre (CPRC) and other Health Authority lines?
Yes. Calls to the following numbers are free of charge 03-88882010 National Operations Management Centre 03-88810200 Crises Preparedness and Res...
Learn MoreSupport > Home > Plans > Voice Plans
Can I change my Time Voice Home contact number?
Yes, you can. Log into Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request. Remember to select “Ch...
Learn MoreSupport > Home > Plans > Voice Plans
What should I do if my phone is lost or stolen?
In the unfortunate event of a lost or stolen phone, reach out to us via Live Chat to deactivate your account.
Learn MoreSupport > Home > Plans > Voice Plans
I have changed my phone. How do I log in to Time Voice App?
You need to retrieve a new QR code on Self Care. Once you’re logged in, click on ’Activate Time Voice App’ under Voice. Click the ’Generate QR...
Learn MoreSupport > Home > Plans > Voice Plans
I have more than one device. How do I activate Time Voice App on these devices?
Each device requires its own unique QR code, which can be generated on Self Care. Once you’re logged in, click on ’Activate Time Voice App’ unde...
Learn MoreSupport > Home > Plans > Voice Plans
I want to subscribe to an additional voice line. Do I purchase my own phone and perform the setup myself?
No, all additional voice lines will be accessed exclusively via the Time Voice app. Just follow the simple steps below: Download the Time Voice app o...
Learn MoreSupport > Home > Plans > Voice Plans
What are the differences between Time Voice Home Basic, Time Voice Home Lite and Time Voice Home Max?
Time Voice Home Basic Time Voice Home Lite Time Voice Home Max No monthly commitment fee and pay-as-you-use. RM2.50 per month RM10 per month N...
Learn MoreSupport > Home > Plans > Voice Plans
Does Time Fibre Home come bundled with a voice service?
Yes. By default, you get the Time Voice Home Basic plan that is a pay-as-you-use plan. You also have the option to upgrade to Time Voice Home Lite or ...
Learn MoreSupport > Home > Plans
What Time Fibre Home plans can I choose from?
100Mbps 500Mbps 1Gbps 2Gbps RM99 RM139 RM199 RM379 Unlimited (no quota) | 100% Fibre | 24 months or no contract* plan *An upfront payment of...
Learn MoreSupport > Home > Subscription > Installation
Can I request Time’s authorised installer to configure/provide IT support services for my own router or equipment that is not provided by Time?
Yes. This is chargeable at RM80 per hour up to a maximum of RM300 per day, and is payable directly to the Time-appointed installer.
Learn MoreSupport > Home > Subscription > Installation
Can I choose my installation date?
You can choose your installation date when you sign up online.
Learn MoreSupport > Home > Subscription > Coverage
I live in a landed property. When will Time Fibre Home be available to me?
We’d love to serve all Malaysians with the broadband they deserve, but we’re currently only able to service selected landed properties. Fo...
Learn More