The quality of your WiFi connection depends on various factors. Here, we help you understand how your WiFi connection works and what you can do to make the best of it.

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When you have a poor connection, check your devices. Your high speed Internet could be limited by your devices’ capability, processing power or even excessive usage across multiple devices.

  • Your devices’ network adapter should comply with the latest 802.11ac WiFi standard.

  • Check if your device has sufficient RAM or processing power. If your hardware is more than a few years old, it may affect the overall Internet experience.

  • Check if you have applications running in the background that may be secretly consuming your Internet bandwidth or if you have too many devices connected to your network performing high data consumption activities.



Most folks leave their routers running 24/7. You might be one of them. If you do, this will eventually result in your router performance slowing down. Excessive usage causes your router to run out of memory and overheat, disrupting your connection. Restart your router when needed to improve its performance.

  • Step 1: Switch it off and unplug from the socket.

  • Step 2: Wait for 10 seconds.

  • Step 3: Plug it back in and switch it on.


Protect Your Connection

Change your WiFi password once every 3 months. This will prevent squatters from freeloading off your WiFi network.


Router Placement

It may be tempting to hide your router so your house looks spick and span. Hold that thought! Placing your router in a cupboard or in a corner will disrupt signals from reaching your devices. Ideally, you want to place your router in a central location or in a location where you use your devices most often to enjoy the strongest WiFi signals.


Elevating Your Router

Routers are designed to broadcast WiFi signals downwards via its antenna. Placing your router on a high table or an open shelf will help to improve signal reach.


Remove Electrical Interference

Electronic devices that generate their own electromagnetic signals, like microwaves and TVs, can interfere with your WiFi signal. On the same note, materials like metal, mirrors and water (e.g. water in a fish tank) that are frequently found in the home can degrade your WiFi signal as well.


Dual-band All The Way!

Dual-band routers are less susceptible to interference and allows you to choose between the 2.4GHz or 5GHz bands for the best WiFi experience. The following factors will guide you in choosing which band to use.

  • Hook on to 2.4GHz band when you are further away from your router. The 2.4GHz band uses longer waves and has a wider range.

  • Use the 5GHz band when you are closer to your router as the 5GHz band uses shorter waves and has a shorter range.

  • The 5GHz band is like having an alternate route on a congested expressway if you live in a highly populated residential area.

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If all else fails, contact our Support Ninjas at 1800 18 1818. We’re at your service 24/7.