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We launched a 1Gbps plan, and introduced new retail subscription fees for our 100Mbps and 500Mbps TIME Fibre Home Broadband plans.
We want to make sure that our existing subscribers (before 7 October 2018) get to enjoy these new higher speed plans so you’ve been automatically upgraded! You get to enjoy your new speed at the lower retail price or continue to pay your current subscription fee, whichever is lower. On top of that, there are no changes to your contract term.
Thank you for sticking with us and we hope you’ll have lots of fun with your new speeds.
*Astro IPTV subscribers: The complimentary speed upgrades are not currently available for Astro IPTV subscriptions, but we are continuously working with our partners to provide you with better plans. If you have further queries, kindly contact Astro Customer Service.
**TIME Fibre Business Internet subscribers: The automatic speed upgrade and price adjustment is not currently available, but we are working very hard to improve the services we deliver to you. Please stay tuned.
Of course you are! We’ll get you set up on the plan that you’ve subscribed to on the installation date you’ve chosen. Within a week of activation, you too will be upgraded.
If you’ve selected the 12-month contract option, however, you will be required to make the payment of the one-time charge of RM300 by 7th October 2018 in order to receive your upgrade.
We’ll send you an email and text message once it’s done, and you can log in to Self Care to view your updated subscription information. You can also perform a speed test here.
We always recommend performing a speed test by connecting your desktop or laptop computer to your router using a CAT-5e LAN cable, as you may not be able to achieve full speeds over WiFi. Click here to learn how you can have the best experience over WiFi.
Please try restarting your router and performing another speed test. We always recommend performing a speed test by connecting your desktop or laptop computer to your router using a CAT-5e LAN cable, as you may not be able to achieve full speeds over WiFi.
Click here to learn how you can have the best experience over WiFi. If nothing works, please get in touch with us at 1800 18 1818 or cs@time.com.my and our Support Ninjas will be at your service.
Our TP-Link AC1200, TP-Link EC230 and D-Link DIR-882 routers are capable of delivering speeds of up to 1Gbps over a wired connection, and up to 500Mbps over WiFi.
Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ethernet ports) over a wired connection. Most wireless devices in the market, however, are not yet capable of reaching speeds beyond 500Mbps. The bright side is that they're more than capable of handling your online activities. Click here to check out how most of these devices typically perform in a household.
For more tips on making the most of your broadband speed, check out TIME Hacks.
If you've been with us for at least 12 months and we have not upgraded your router during this time, you're eligible for a complimentary upgrade now. Don't worry if you do not fulfill this criteria, you're still able to purchase a new router at a subsidised price. You can head to Self Care to complete your request for either option.
The new subscription fees will be reflected in bills that are issued from 15 October 2018 onwards.
Yes, you can modify your plan on Self Care, but any discounts you may currently be enjoying will not be carried over to your new plan.
Please refer to the table below for more details.
Plan Modification | Upgrade | |
---|---|---|
Contract | Within Contract Term / After Contract Expiry | |
Router Options | Upgrade with free router | Upgrade without free router |
What happens? | 24 months contract reset No Penalty |
No contract reset No Penalty |
Plan Modification | Downgrade | |
---|---|---|
Contract | Within Contract Term | |
Router Options | Downgrade with free router | Downgrade without free router |
What happens? | Not offered | 12/24 months contract reset No Penalty |
Plan Modification | Downgrade | |||
---|---|---|---|---|
Contract | After Contract Expiry | |||
Router Options | Downgrade with free router | Downgrade without free router | ||
What happens? | Not offered | No contract reset No Penalty |
Note: The free router option for any plan upgrade is only available to subscriptions of at least 12 months.
Your service will be installed and activated at the speed you have subscribed to, and it will be upgraded no later than a week after. Once that’s done, you can change your plan on Self Care.
Your broadband connection is influenced by many factors, including device compatibility and whether you’re using a WiFi or wired connection. Download our guide to learn more and to troubleshoot your connection easily.
For more details about what your router lights indicate, click here.
If you’ve been with us for at least 12 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade now. Don’t worry if you do not fulfill this criteria, you’re still able to purchase a new router at a subsided price. You can head to Self Care to complete your request for either option.
Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ethernet ports) over a wired connection. Most wireless devices in the market, however, are not yet capable of reaching speeds beyond 500Mbps. The bright side is that they’re more than capable of handling your online activities. Click here to check out how most of these devices typically perform in a household.
For more tips on making the most of your broadband speed, check out here.
If you’ve been with us for at least 12 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade now. Don’t worry if you do not fulfill this criteria, you’re still able to purchase a new router at a subsidised price. You can head to Self Care to complete your request for either option.
Manufacturer | Model |
---|---|
TP-Link | Archer C1200 EC230 |
Linksys | EA6350 |
D-Link | DIR-850L |
If you can't find the router model in the table above , get in touch with our support ninjas at 1 800 18 1818 for further assistance.
Manufacturer | Model |
---|---|
TP-Link | Archer C1200 |
D-Link | DIR-850L |
If you can't find your router model in the table above, get in touch with our support ninjas at 1 800 18 1818 for further assistance.
First, download the latest firmware for your router model below. Once it has been downloaded, click on your router model below for step-by-step instructions on how to upgrade.
Manufacturer | Model | Firmware |
---|---|---|
TP-Link | Archer C1200 | TP-Link AC1200 Firmware |
D-Link | DIR-850L | D-Link 850 Firmware 1 D-Link 850 Firmware 2 |
As much as we'd love to serve all Malaysians with the broadband they deserve, our service is currently available in multi-dwelling units (i.e. condominiums) in the Klang Valley, Penang and Johor. Head on to our coverage search here to find out if yours has been brought up to speed.
Let us know here or ask your JMB to get in touch with us via our hotline 1 800 18 1818 or cs@time.com.my, and we'll take it into account in our coverage expansion planning.
1. Contact your current broadband provider to start the termination process.
2. Be mindful of any penalties incurred if your termination is within the contract period.
3. Now you can get on your new speeds with us here!
Keep up with the progress of your application here.
Check your installation date here or get in touch with us at 1 800 18 1818 or cs@time.com.my. Our support ninjas will give you the updates you need.
100Mbps | 500Mbps | 1Gbps |
---|---|---|
RM99 | RM139 | RM199 |
Unlimited (no quota) | 100% Fibre Superior Technology | 24 months or no lock-in* contract |
*An upfront payment of RM400 or RM500 is applicable to no lock-in contracts and subscribers are not entitled to promotions.
You can subscribe to the 24-month contract plan through our authorised dealers or via our online platform here. The no lock-in contract plan is exclusively available online.
As a new customer who subscribes to TIME Fibre Home Broadband, you get to enjoy the first month’s broadband subscription for free.
This promo is valid from 12 December 2019 to 15 December 2019.
Only new subscriptions to TIME Fibre Home Broadband on the 24-months contract via our online channels are eligible. Those subscribing to the No Lock-In Contract are not eligible for this promo.
You are eligible for only 1 promo at any time. Once submitted, customer may not change or select other promos.
You may visit https://www.time.com.my/personal/broadband/fibre-broadband to subscribe online.
Yes, you will still be entitled for the promo as long as you subscribe online within the promo period.
Once your service has been activated, your first full month’s broadband subscription fee will be waived. However, other charges such as voice calls, deposits, add-ons, etc. (if any) still apply.
The 12.12 promo applies to your first full month’s broadband fees.
The charges you see could be pro-rated charges leading up to your first full month, voice charge, stamp duties, etc.
Hook Up & Earn Double Rewards Promo lets you enjoy up to RM200 off your bills each time your friend or family subscribes to TIME Fibre Home Broadband.
This promo is valid from 1 November 2019 to 31 Dec 2019. After the promo period, the usual Hook Up & Earn applies, where you’ll enjoy RM100 off your bill.
All TIME Fibre Home Broadband subscribers whose service is activated are eligible to participate in this promo.
You’ll receive an email with your unique link, and all you have to do is share the link with your friends and family. They will need to sign up to TIME Fibre Home Broadband plans via the link provided for you to enjoy your bill discount. If you have not received any email from us, you could also retrieve your unique link by logging into your Self Care and head over to Rewards > Hook Up & Earn.
On top of the usual RM100 bill discount given, an additional RM50 off will be given for every 500Mbps plan activated and RM100 off for every 1Gbps plan activated. The referee must sign up by 31 December 2019, activate their account by 31 January 2020, and you’ll get the additional bill discount if they stay active until 31 July 2020. For every 100Mbps plan referred, you’ll only enjoy the usual RM100 bill discount.
The additional bill discount of RM50 or RM100 will be credited to your next bill statement if your friend stays active until 31 July 2020.
There is no limit to the number of friends you can refer under this promo, and you get to enjoy more rewards if they sign up for 500Mbps or 1Gbps. The more people you refer, the more discounts you’ll get!
Your additional bill discounts will be forfeited if your service is terminated before the bill discount is credited to your account.
Malaysian citizens who are registered as Person(s) with Disabilities or Orang Kelainan Upaya (OKU) will be able to enjoy RM10 off their monthly TIME Fibre Home Broadband bill for as long as they remain TIME subscribers. New subscribers will also enjoy RM100 off their first bill.
Malaysian citizens who are registered as OKU by the Department of Social Welfare Malaysia (Jabatan Kebajikan Masyarakat) are eligible. Subscribers must include a copy of their Malaysian IC and valid OKU card in their application.
Eligible subscribers may reach us via these channels:
No, this plan is not applicable to Astro IPTV subscribers.
Yes, of course! If you are eligible, you can request to change your plan details to enjoy RM10 off your monthly bill. Please contact us to enjoy this benefit. (Refer to question 3)
Yes, you can but your current promotion will be forfeited in favour of the OKU offer. Subscribers can only enjoy one (1) promotion per subscription at any time. Once selected, subscribers may not change or select other promos.
No backdated discount will be given. However, you’ll be able to enjoy the discount for as long as you’re subscribed to our service.
Yes, you can transfer the ownership of your account to a differently-abled person and he/she can opt for the plan as long as they are registered as a Person(s) with Disabilities or Orang Kelainan Upaya (OKU) with a valid OKU card.
You will see the amount deducted in your bill under the discount section.
As a new customer who subscribes to either the 500Mbps or 1Gbps TIME Fibre Home Broadband plan on a 24-month contract, you get to enjoy RM10 off your monthly bill for 24 months.
This promo is valid from 6 May 2019 to 15 June 2019.
New subscriptions to the 500Mbps or 1Gbps TIME Fibre Home Broadband plans on a 24-month contract are eligible.
However, customers who sign up online for the 100Mbps plan on a 24-month contract are still eligible for the RM100 off promo.
You are eligible for only one (1) promo at any time. Once submitted, you may not change or select other promos.
No. All promotions are tied to your existing contract at the moment of subscription. Any plan upgrades or downgrades during the contract period will forfeit the promotion.
You may subscribe via TIME-authorised dealers or visit www.time.com.my to subscribe online.
Once your service has been activated, your broadband subscription fee will reflect the RM10 discount on your monthly bill for 24 months. However, other charges such as voice calls, deposits, add-ons, etc. (if any) still apply.
RM100 off the first bill for online subscriptions at www.time.com.my.
The promo is valid from 1 February 2017 until further notice, so sign up while it lasts!
Anyone who signs up online at www.time.com.my during the promo period.
You will see the amount discounted in your first bill.
For more details, go to T&C > Promotions and select the TIME Fibre Home Broadband RM100 Online Promotion tab.
We are going to rebate the Goods and Services Tax (GST) charged for TIME Fibre Home Broadband and TIME Fibre Business Internet for new registrations in your June bill.
No, we are not. GST is still chargeable for your subscription until 31 May 2018 but we figured you’d enjoy the additional pocket money!
New registrations to either TIME Fibre Home Broadband or TIME Fibre Business Internet during the rebate period.
The rebate applies to all new TIME Fibre Home Broadband and TIME Fibre Business Internet registrations from 16 May 2018 to 31 May 2018 and activated before 31 May 2018.
All charges and service fees that are subject to GST will be rebated. Simply put, we are going to pay the GST charges for you!
GST will be offset for the following charges:
• Monthly recurring charges e.g. RM149 for the TIME Fibre Home Broadband 100Mbps subscription
• Voice usage
• One-time charge (OTC) of RM300 for the 12 months’ subscription
• Purchase of additional router, ONU, powerline extender and Mesh AP
• Other charges
Please note that the RM300 deposit required of non-Malaysians is not subject to GST, therefore no rebate will be given for this item.
In your May statement, you will see all charges inclusive of the standard 6% GST. You will still need to pay the full amount inclusive of GST. We will rebate the GST amount in your June bill so it is as good as us paying it for you!
Since OTC is charged upfront, you will need to pay the GST amount. Once the service is activated and the bill is generated, we will rebate this amount along with all other GST charges.
As announced by the Government, the GST rate will be reduced from 6% to 0% (“zero-rating”) for all of our services.
As much as we'd love to serve all Malaysians with the broadband they deserve, our service is currently available in multi-dwelling units (i.e. condominiums) in the Klang Valley, Penang and Johor. Head on to our coverage search here to find out if yours has been brought up to speed.
Let us know here or ask your JMB to get in touch with us via our hotline 1 800 18 1818 or cs@time.com.my, and we'll take it into account in our coverage expansion planning.
We'd love to serve all Malaysians with the broadband they deserve, but currently we're not able to cover landed property. For the latest updates, follow our FB page at www.fb.com/timeinternet.
It typically takes about 6 months to extend our coverage. Please bear with us while we work on delivering our service to you. If there hasn't been an update, get your JMB to drop us an email at cs@time.com.my with your building name and details of their last communication with us and we'll look into it.
While we would love to serve all condominiums, at times we are unable to gain access for various reasons. Do ask your JMB to get in touch with us at 1 800 18 1818 or cs@time.com.my and we will take it from there.
i. MyKad / passport for non-Malaysians
ii. Credit card (American Express / MasterCard / Visa) if the Auto Debit payment method is selected
Of course! You can modify your plan in the Account Info section in Self Care.
An upgrade/downgrade is determined by the change in your subscription fee.
There are no penalty charges for plan modifications, but any discounts you may currently be enjoying will not be carried over to your new plan.
Please refer to the table below for more details.
Plan Modification | Upgrade | |
---|---|---|
Contract | Within Contract Term / After Contract Expiry | |
Router Options | Upgrade with free router | Upgrade without free router |
What happens? | 24 months contract reset No Penalty |
No contract reset No Penalty |
Plan Modification | Downgrade | |
---|---|---|
Contract | Within Contract Term | |
Router Options | Downgrade with free router | Downgrade without free router |
What happens? | Not offered | 12/24 months contract reset No Penalty |
Plan Modification | Downgrade | |||
---|---|---|---|---|
Contract | After Contract Expiry | |||
Router Options | Downgrade with free router | Downgrade without free router | ||
What happens? | Not offered | No contract reset No Penalty |
Note: The free router option for any plan upgrade is only available to subscriptions of at least 12 months.
Yes, you can. Please contact us at 1800 18 1818 or cs@time.com.my for further details.
Keep up with the progress of your application here.
Your request will be processed within 7 working days of receipt.
i. Online
ii. A TIME authorised dealer (Contact us at 1800 18 1818 or cs@time.com.my and we’ll help you out. Available for 24-month contract plans only.)
Deposit(s) / One-time charge | |
---|---|
RM500 deposit for non-Malaysians |
Fully refundable upon service cancellation, provided there is no outstanding balance in your account. Superseded by the one-time charge below if you select the no lock-in contract plan. |
RM400 or RM500 one-time charge |
Applicable only to the no lock-in contract plan and is based on the subscribed speed. This fee will be collected upfront in order to complete your subscription.
|
Recurring fees | |
---|---|
Broadband service | Based on subscribed plan |
Voice service | TIME Voice Home Basic plan (pay-as-you-use) OR RM2.50 for TIME Voice Home Lite (additional charges may apply) OR RM10 for TIME Voice Home MAX (additional charges may apply)* |
Paper bill | RM5 (if applicable) |
*No lock-in contract subscribers are only eligible for the TIME Voice Home Basic plan.
This service is only available for the 24-month contract plan. To make a request, contact us at 1800 18 1818 or cs@time.com.my.
Yes, you can. However, 24-month contract plan subscribers will incur a penalty of RM500 if they choose to terminate within their contract term.
Contact us at 1800 18 1818 or cs@time.com.my. We will send you a service termination form, which you will have to complete.
For no lock-in contract plans, we require a notice period of a minimum of seven (7) or a maximum of 30 working days before your next bill cycle. For 24-month contract plans, a one (1) month termination notice is required.
This service is only available to 24-month contract plan subscribers. Just log on to your Self Care account and select ‘Relocation Services’ from the dropdown menu when you click on the button.
If you are relocating to somewhere outside your current building, don't forget to bring your devices along! Make sure to check that your new address is within our coverage area.
Relocation fees apply as per below and will be reflected in your next bill.
Relocation | Fee |
---|---|
Within your home |
RM80 |
To another unit in the same building |
RM120 |
To another building |
RM120 |
A no lock-in contract plan is a new TIME Fibre Home Broadband plan that replaces the 12-month contract plan. Under this plan, customers are not locked in to a minimum contract term and do not incur any cancellation penalties.
Plan speed | 100Mbps | 500Mbps | 1Gbps |
---|---|---|---|
Monthly recurring fee | RM99 | RM139 | RM199 |
Upfront fee | RM400 | RM500 |
*No lock-in contract plan subscribers are not entitled to promotions.
You can do so via visiting the Personal page at www.time.com.my and selecting the 'No lock-in contract' option during the signup process.
No, subscribers to this plan are not eligible for any promotions or discounts.
Subscribers to this plan are automatically subscribed to the TIME Voice Home Basic (pay-as-you-use) voice plan.
No, this is not possible. The no lock-in contract plans are for new subscribers only.
No, this is not possible. However, if you convert your plan to a 24-month contract plan within 24 months of service activation, you will receive a monthly rebate.
After at least one (1) month of service activation, you can convert your plan via ‘Manage Plan’ in the Self Care portal.
You must convert your no lock-in contract plan to a 24-month contract plan within 24 months of service activation. Once completed, you will receive a monthly rebate of RM50, which will be automatically used to offset your bill.
For Malaysian subscribers to the 100Mbps and 500Mbps plans, this process will take place over eight (8) months. For 1Gbps subscribers, it will be over 10 months.
For non-Malaysian subscribers, the RM500 foreigner deposit will apply upon contract conversion and it will be taken from this rebate. Standard deposit refund rules apply as above.
Auto Debit is required to sign up for this plan as standard billing is not supported.
Yes, you can add another RM350 to upgrade your TP-Link EC 230 router to a D-Link 882. If you are subscribing to a 1Gbps plan, you will already receive the D-Link 882 router with your plan. We also offer routers specifically designed for gaming (ASUS AC86U), speed (ASUS AX11000) and better coverage (Linksys Velop starter pack) for bigger homes. You can upgrade to these routers during online sign up process for cheaper price or upgrade your router via Self Care portal once your service has been activated, Check out TIME Devices for more information.
You can purchase a new router via the Self Care portal. For existing subscribers, check out the price for our routers below:
Routers | Prices |
TP-Link EC230 | RM235 |
D-Link DIR-882 | RM550 |
ASUS AC86U | RM799 |
ASUS AX11000 | RM1909 |
Linksys Velop | RM749 |
Malaysian citizens who are registered as Person(s) with Disabilities or Orang Kelainan Upaya (OKU) will be able to enjoy RM10 off their monthly TIME Fibre Home Broadband bill for as long as they remain TIME subscribers. New subscribers will also enjoy RM100 off their first bill.
Malaysian citizens who are registered as OKU by the Department of Social Welfare Malaysia (Jabatan Kebajikan Masyarakat) are eligible. Subscribers must include a copy of their Malaysian IC and valid OKU card in their application.
Eligible subscribers may reach us via these channels:
No, this plan is not applicable to Astro IPTV subscribers.
Yes, of course! If you are eligible, you can request to change your plan details to enjoy RM10 off your monthly bill. Please contact us to enjoy this benefit. (Refer to question 3)
Yes, you can but your current promotion will be forfeited in favour of the OKU offer. Subscribers can only enjoy one (1) promotion per subscription at any time. Once selected, subscribers may not change or select other promos.
No backdated discount will be given. However, you’ll be able to enjoy the discount for as long as you’re subscribed to our service.
Yes, you can transfer the ownership of your account to a differently-abled person and he/she can opt for the plan as long as they are registered as a Person(s) with Disabilities or Orang Kelainan Upaya (OKU) with a valid OKU card.
You will see the amount deducted in your bill under the discount section.
You can change your installation appointment and even track the progress of your application here.
You can choose your installation date when you sign up online.
You will receive an email stating your installation date and time. An SMS will also be sent to you a day before your installation date.
A TIME authorised installer will carry out the installation.
We will supply an Optical Network Unit (ONU), a WiFi router and installation services.
We provide basic cabling services of up to 20 metres from point-of-entry ie. main door (6 metres from the socket for buildings with pre-laid fibre) to the location you have designated for your equipment (e.g. router).Should relocation be required in the future, charges will apply based on the cabling material and manpower required. Additional charges may apply for requests beyond the basic cabling services we provide depending on your requirements. Please ask for the approved rate card to confirm cost to be incurred (if any), which are payable directly to the TIME-appointed installer.
Yes, however, we recommend that only TIME-authorised installers perform any installation-related work to ensure that they are completed properly and to the highest level of quality. All costs incurred are payable directly to the TIME-appointed installer.
Yes, some drilling may be necessary, but we will request your prior approval.
Yes. This is chargeable at RM80 per hour up to a maximum of RM300 per day, and is payable directly to the TIME-appointed installer.
Installation can take 2 to 4 hours depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electrical work, equipment configuration and testing.
We provide an Optical Network Unit (ONU) and a WiFi router with every subscription.
Self Care allows you to manage your account and subscribed service(s) online. You can also download our TIME App from Google Playstore or Apple App Store.
You can:
i. View your profile and subscribed service(s)
ii. View and pay your bills
iii. Apply for Auto Debit payment method
iv. Change your subscription plan
v. Access special offers and privileges
vi. And more!
i. Click here to register
ii. Enter your Account Number
iii. Enter your MyKad / Passport number (your default Username, not changeable)
iv. Enter your preferred password
v. Read and accept the Terms and Conditions
vi. Click register and you’re done!
Your default Username is your MyKad or passport number. This cannot be changed.
Log in to Self Care and go to > Bills in the dropdown menu. Click on the Download button to download your bill.
You can merge your accounts by completing a Service Modification Form with 'Merge Account' selected. You will receive an email acknowledging the request.
Once merged, you can log in to Self Care, go to the Account Number panel on the right and select the account you want to view from a dropdown menu instead of having to log in and out.
If you want to split your accounts and Self Care access, just complete another Service Modification Form with 'Unmerge Account' selected.
Log in to Self Care, go to View Profile on the top right > Change Password. We recommend that you do this every 3 months.
Click the 'Forgot Password?' link on the Self Care login page. You will need to enter your Account Number and your MyKad / Passport number to receive a temporary password via email.
Your email address may be different from the one you have provided to us. Please contact us at
1800 18 1818 or cs@time.com.my for assistance.
Access Self Care using your Username and temporary password. Once logged in, change your password immediately.
All TIME Home broadband subscribers who already have their service activated will be eligible for this programme.
This programme is valid from 29 September 2017 until further notice, so start referring your family and friends while it lasts!
You would have received an email from us with a unique link. Simply share this link with your family and friends and ensure that they sign up with us via the link provided in order to enjoy the bill discount. If you have not received any email from us, you could also retrieve your unique link by logging into your Self Care and head over to Rewards > Hook Up & Earn.
For every successful referral, you will get a RM100 bill discount which will offset your monthly recurring broadband charges. Your friend’s service has to be activated to be considered a successful referral and the bill discount will be reflected in your next bill.
There is no limit to the number of friends that you can refer, so you can refer as many friends as you want.
This depends on your monthly recurring broadband charges. If your monthly recurring broadband charges is less than RM300, the bill discount balance will be brought forward to the subsequent bill statement.
You will receive an email notification once your friend successfully signs up to TIME Home Broadband. You will receive another email notification once your friend’s service has been successfully activated.
It depends on when you will receive your monthly bill statement and when your friend’s service gets activated. The RM100 bill discount may take up to 45 days to be reflected in your bill statement.
To check the status of your referrals, login to your Self Care and head over to Rewards > Hook Up & Earn > Referral Status.
Once your subscription is terminated, you will not be able to continue enjoying the bill discounts. All discounts from new referrals or any discount balance brought forward from the previous bill will be forfeited.
As long as you have submitted your referral before 3 October 2017, you will still get your RM100 cash reward. Only referrals made from 3 October 2017 onwards will be eligible for a bill discount.
Pursuant to the revocation of Communications and Multimedia (Rates) Rules 2002 under the Communications and Multimedia Act 1998 as regulated by the Ministry of Communications and Multimedia Malaysia, the rebate on the deposit for all TIME Voice services had been discontinued as of 1 January 2018.
As a result, we have made the necessary adjustments on the deposit discount that was rebated to you in your August 2019 statement.
Below is a sample of how the deposit discount reversal should be displayed in your November 2019 bill:
The description of the rebate was displayed as Deposit Discount in your bill. It was credited into your bill once a year, with the latest rebate credited into your August 2019 bill.
Below is a sample of how the deposit discount was displayed in your bill:
As announced by the Ministry of Finance, the Sales and Service Tax (SST) replaces the Goods and Services Tax (GST) effective 1 September 2018. Governed by the Sales Tax Act 2018 and the Service Tax Act 2018, the Sales Tax is imposed on a variety of goods while the Service Tax is imposed on selected service providers, including telecommunication services.
TIME is a Service Tax-registered business under the Service Tax Act 2018. This means that all services delivered by TIME will be charged 6% Service Tax unless otherwise stated.
Here’s the list of TIME services that are NOT taxable:
The Service Tax takes effect from 1 September 2018 onwards. All TIME services including broadband, voice or data delivered after this date will be charged a standard rate of 6% Service Tax.
If the effective date of Service Tax implementation falls within your billing period, then any charges that are subject to 0% GST will be pro-rated up to 31 August 2018.
For a clearer understanding of your bill, please click here.
We apologise for the delay. We are in the midst of updating our systems to cater to the new Service Tax and are working to get your bill to you soonest we can.
All charges that are subject to 0% GST will be pro-rated up to 31 August 2018. The 6% Service Tax adjustment for services delivered on or after 1 September 2018 will be made in your next bill.
Depending on your bill cycle, some customers may receive two bills at the same time. The first is an Interim Bill that caters to charges up to 31 August 2018 that are subject to 0% GST. The second bill caters for charges from 1 September 2018 onwards that are subject to 6% Service Tax.
For more information, do contact us at cs@time.com.my or 1800-18-1818. Alternatively, you may visit the Royal Malaysian Customs Department’s website for a full list of FAQs regarding the 6% Service Tax.
We apologise for the confusion. The amount reflected is the amount credited due to the Service Tax adjustment exercise. The actual charges will be reflected accordingly in your September bill.
i. eBill: Sent to your email.
ii. Paper bill (RM5 per month): Sent to your mailing address.
This depends on your billing cycle and that's determined after your service is activated. You may notice pro-rated charges in your first bill.
Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), if any.
While we don't have a physical branch for payments, you can register for Self Care to view your bills and make quick and easy online payments. For all other payment methods, click here.
Payment via Self Care | Within an hour. |
Other payment methods | Within 24 hours. |
Otherwise, please get in touch with us at 1 800 18 1818 or cs@time.com.my.
Yes, if your account is merged. Complete a Service Modification Form with 'Merge Account' selected and you will receive an email acknowledging the request.
Once merged, you should only receive one paper or electronic bill with the billing details of all your accounts.
If you want to split your accounts, just complete and submit another Service Modification Form with 'Unmerge Account' selected. You will be sent individual bills per account once more.
Subscribers to the no lock-in contract plan are required to activate Auto Debit to pay for this plan. For 24-month contract plan subscribers, please click here for all available payment methods.
Auto Debit is a service that automatically debits your monthly payments to a registered debit/credit card on a recurring basis.
When you register for Auto Debit, you receive a monthly RM2 rebate off your bills.
We accept Visa and MasterCard debit/credit cards. For debit cards, do ensure to liaise with your issuing bank to enable Auto Debit facilities.
Please note that we are unable to perform Card-Not-Present (CNP) transactions on HSBC and Standard Chartered debit cards.
You can register for Auto Debit either at the point of subscription to our services or, if you are already a TIME customer, simply log in to your Self Care account and register for Auto Debit under the Billing tab.
The RM1 is charged to your card to verify that your debit/credit card is active and that you are the cardholder.
In the case of credit cards, the amount is not charged to your card and won’t be reflected in your statement.
For debit cards, you will see a RM1 deduction from your account that will be reimbursed to you within two weeks.
Yes, any outstanding balance will have to be cleared in order to complete your Auto Debit registration. If you would like to make payment for your outstanding balance using another method, you can have a look at this list of available payment methods. Once you’ve made payment for your outstanding balance, you can try again to register for Auto Debit on Self Care.
Yes, in fact, it is one of the safest ways to make payment. Information is stored in a Payment Card Industry – Data Security Standard (PCI – DSS) certified data centre.
Each payment also goes through a 3D Secure check which adds a layer of authentication for online payments. You will see this as Verified by Visa and MasterCard SecureCode.
As long as the card owner has given consent and registration of the card passes the 3D Secure check, you’ll be able to do so.
Upon successful registration, we’ll send an email to the email address you have registered with us.
When you’ve successfully registered for Auto Debit, payments will be charged to your debit/credit card from the next bill cycle onwards.
Depending on your bill cycle, the Auto Debit deduction will be made before the due date of your bill.
Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit.
If you cancel your Auto Debit registration, you won’t be able to enjoy the monthly RM2 rebates anymore. You can make payment through any of the other available payment methods.
Please check with your issuing bank to determine the issue. In the meantime, we recommend you make payment through the other available payment methods to avoid service interruption.
The re-rating of GST to 0% takes effect from 1 June 2018 onwards. This means any charges up to 31 May 2018 will continue to be charged at 6% GST while charges after that date is subject to 0% GST.
If the effective date of the re-rating of GST falls within your billing period, then any charges that are subject to 6% GST will be pro-rated up to 31 May 2018.
You will still have to make full payment based on the total amount in your bill. Any charges that are subject to 6% GST will be pro-rated up to 31 May 2018. The 6% GST adjustment for charges from 1 June 2018 onwards will be given to you in your next bill.
We apologise for the delay. We are in the midst of updating our systems to cater to the new GST rate and are working to get your bill to you soonest we can.
Yes. The parental controls feature is built into any router we provide. You can access step-by-step guidelines to configure parental controls by clicking on the router model you are currently using.
Manufacturer | Model |
---|---|
TP-Link | Archer C1200/EC230 |
Linksys / Cisco | EA6350 |
X3500 | |
E1200 | |
E1000 | |
D-Link | DIR-850L |
ZTE | ZXHN H298N |
Yes. By default, you get the TIME Voice Home Basic plan that is a pay-as-you-use plan. You also have the option to upgrade to TIME Voice Home Lite or TIME Voice Home Max.
TIME Voice Home Basic | TIME Voice Home Lite | TIME Voice Home Max |
---|---|---|
No monthly commitment fee and pay-as-you-use. | RM2.50 per month | RM10 per month |
No phone provided. | Free 1 DECT Phone | Free 1 DECT Phone |
No entitlement of free minutes. | 30 free minutes entitlement monthly: Valid for calls to all fixed and mobile numbers nationwide, as well as IDD calls to 60 countries. Your entitlement will be refreshed on a monthly basis and any unutilised minutes will be forfeited. | 300 free minutes entitlement monthly: Valid for calls to all fixed and mobile numbers nationwide, as well as IDD calls to 60 countries. Your entitlement will be refreshed on a monthly basis and any unutilised minutes will be forfeited. |
10 sen per minute for all domestic calls (fixed and mobile) and 8 sen per minute for IDD calls to 60 countries. | Upon full utilisation of 30 free minutes: 10 sen per minute for all domestic calls (fixed and mobile) and 8 sen per minute for IDD calls to 60 countries. | Upon full utilisation of 300 free minutes: 10 sen per minute for all domestic calls (fixed and mobile) and 8 sen per minute for IDD calls to 60 countries. |
No contract term. | 24 months. | 24 months. |
A 24-month contract term applies when upgrading from a TIME Voice Home Basic plan to either the TIME Voice Home Lite plan or TIME Voice Home Max plan. | No change to contract term if you upgrade to TIME Voice Home Max. Downgrading to TIME Voice Home Basic will incur a one-time penalty amounting to the value of the remainder of your contract term. | Downgrading to TIME Voice Home Lite or TIME Voice Home Basic will incur a one-time penalty amounting to the value of the remainder of your contract term. |
Entitlement of free minutes is renewable monthly and cannot be carried forward. Normal call rates apply upon full utilisation of free minutes.
Full list of IDD call rates here.
You can change your TIME Voice Home Basic plan by selecting either TIME Voice Home Lite or TIME Voice Home Max at the point of subscription.
If you want to make changes to your TIME Voice plan after subscription, just call our Support Ninjas at 1800 18 1818. Do note that calls will be charged at the latest prevailing call rates if you change your TIME Voice plan post-subscription.
Yes, you can subscribe to additional voice lines at no additional cost other than the prevailing call rates of the plan you choose to subscribe to. A maximum of two (2) voice lines is allowed per account.
If your initial voice line is a TIME Voice Home Basic plan and you subscribe to either TIME Voice Home Lite or TIME Voice Home Max as an additional line, you’ll receive a free DECT phone. However, if your initial voice plan is either a TIME Voice Home Lite or TIME Voice Home Max, then no additional DECT phone will be provided.
To set up, simply connect your phone cable to the TEL 2 port at the back of your Optical Network Unit (ONU). You can do so after you receive a notification email from us that your new voice line is activated.
Yes, download our TIME Voice App on the App Store or Play Store and carry your land line with you wherever you go on your mobile phone.
Your device must be operating on Android 2.3.3 or iOS 8.0 or newer.
The app is only available for TIME Fibre Home Broadband subscribers who have a TIME Voice line. A unique QR code is required to activate the service.
Step 1. Download TIME Voice App from the App Store or Play Store.
Step 2. Log in to Self Care and click on ‘Activate TIME Voice App’ under Voice.
Step 3. Launch the app on your mobile and scan the QR code to activate your service.
The app can be downloaded free-of-charge but all calls made via the app are chargeable at the prevailing call rates of your TIME Voice service.
Each device requires its own unique QR code, which can be generated on Self Care. Once you’re logged in, click on ’Activate TIME Voice App’ under Voice. Click the ’Generate QR Code’ button, then launch the app and scan the new QR code to activate your service. Do note that you’re only able to connect up to six (6) devices to TIME Voice App.
You need to retrieve a new QR code on Self Care. Once you’re logged in, click on ’Activate TIME Voice App’ under Voice. Click the ’Generate QR Code’ button, then launch the app and scan the new QR code to activate your service. Do note that you’re only able to connect up to six (6) devices to TIME Voice App.
In the unfortunate event of a lost or stolen phone, call our Support Ninjas at 1800 18 1818 to deactivate your account.
Yes, you can. Just complete a Service Modification Form with ‘Change Service Number’ selected. Charges apply and will be reflected in your next bill. We will follow up with a call to confirm your request.
All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.
Equipment | Warranty Period |
---|---|
TP-Link EC230 D-Link DIR-882 TP-Link Archer C1200 Linksys EA6350 D-Link DIR-850L |
2 years warranty |
DECT Phone | 1 year manufacturer's warranty |
Optical Network Unit (ONU) | Lifetime warranty |
Other Router Models | 1 year warranty |
Generally, for every new 100Mbps and 500 Mbps TIME Fibre Home Broadband subscriber, we provide an Optical Network Unit (ONU) and a WiFi router (TP-Link EC230). Now, as a new subscriber for these 2 plans, you have the option to upgrade your WiFi router to the D-Link DIR-882 model at a subsided price of RM350 (excluding Service Tax) at the point of registration.
This router upgrade option is only available at the point of registration and it’s available across all our sign up channels.
Payment will need to be made upfront at the point of registration via debit or credit card.
Currently this is only offered to new 100Mbps and 500Mbps subscriptions only.
Existing customers can opt for other upgrade options on Self Care. If you’ve been with us for at least 12 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade now. Don’t worry if you do not fulfill this criteria, you’re still able to purchase a new router at a subsidised price. You can head to Self Care to complete your request for either option.
No, this offer is only valid for new subscribers who wish to upgrade TP-Link EC230 to D-Link DIR-882 WiFi router at the point of registration and cannot be reversed. If you’d like to purchase the TP-Link EC230 WiFi router after opting for the upgrade, you may do so via Self Care.
Yes. It comes with a 3-year warranty starting from its installation date.
We provide TP-Link Archer C1200, TP-Link EC230 and D-Link DIR-882 router options. Both routers comply with the latest 802.11ac WiFi standard, are dual-band capable and can deliver higher speeds over WiFi.
Click here for tips on how you can have the best experience over WiFi.
TIME Devices gives you the option to purchase routers and WiFi Mesh nodes depending on your needs.
New subscribers may opt to replace and upgrade the standard router with the TIME Devices router of your choice when you sign up for a new broadband plan. Existing subscribers may purchase these devices in our Self Care shop.
We have carefully selected and tested these devices to ensure that they work well with our network.
Payment can be made via Boost or credit card before completing your subscription during the signup process. The same options are available for existing subscribers purchasing the devices via the Self Care shop.
For new subscriptions, our Tech Ninjas will bring along the device(s) you purchase during the installation day of your TIME Fibre Home Broadband service. If you are an existing customer, you may opt to have our Tech Ninja install it for you or choose to do it yourself.
You may purchase these devices via the Self Care shop.
WiFi Mesh is a technology that extends your wireless coverage seamlessly throughout your home. You can easily add on more Mesh nodes to extend your coverage. Find out more about our Mesh on TIME Devices.
You may purchase a maximum of two (2) WiFi Mesh nodes during the signup process. In the Self Care shop, you may purchase up to six (6) Mesh nodes at a given time. If you need more than that, you will have to put in a separate order.
AX is a new WiFi technology that enhances your WiFi speed. However, currently only specific devices support AX technology. You may not get the expected speed if your devices are not AX-capable.
TIME Devices are offered as a purchased option, so you may keep your router once your contract expires.
Everyone who has an active service as of 22 March 2016 has been automatically upgraded to speeds of up to ten times faster than before. There are no changes to your subscription fees and contract term for as long as you hold on to the plan you’ve got.
Yes! We will automatically configure the speed you are entitled to when we install and activate your service on your installation date.
Your previous plan | Your new plan |
---|---|
Up to 14Mbps | 100Mbps (Unlimited) |
15Mbps to 20Mbps | 300Mbps (Unlimited) |
100Mbps (100GB quota) | |
30Mbps to 50Mbps | 500Mbps (Unlimited) |
We have moved you up to the plan that has a retail price that is the closest match to your current subscription fee.
No, your contract period and value-added services (if any) remain unchanged.
You’ve been upgraded to our 300Mbps plan with absolutely no quota restriction!
We’ve given you outrageous broadband speeds at no quota so you don’t even need Boost anymore!
Login to the TIME Self Care Portal to view your updated profile or perform a speed test here.
Please try restarting your router and performing a speed test here. It's always best to perform a speed test by connecting your desktop or laptop computer to your router using a LAN cable, as you may not be able to achieve full speeds over WiFi. Click here to learn how you can have the best experience over WiFi.
We’ve done the research for you and recommend a D-Link DIR-850L or Linksys EA6350 router. Both comply with the latest 802.11ac WiFi standard, are dual-band capable and can deliver higher speeds over WiFi. Click here to learn how you can have the best experience over WiFi.
We offer you the option to purchase one of the routers above via the ‘Account’ tab in the TIME Self Care Portal.
Of course! You can modify your plan in the Account Info section in Self Care.
An upgrade/downgrade is determined by the change in your subscription fee.
Yes you can. The table below illustrates what happens if you do.
Plan Modification | Within contract term | After contract expiry | ||
---|---|---|---|---|
Upgrade | Downgrade | Upgrade | Downgrade | |
Contract reset | 24 months | |||
Penalty | N/A | One month subscription fee of previous plan | N/A | N/A |