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  • Troubleshooting
  • Getting Started
  • Promotion
  • Coverage
  • Subscription
  • Installation
  • Self Care
  • TIME Internet App
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Promotion

First Month On Us (100Mbps)

What if I terminate my subscription?

If you terminate your subscription while still within the 24-month contract, you will be subject to an early termination penalty of RM500.

RM40 or RM50 Off x 6 Months + Free Mesh WiFi

What if I terminate my subscription?

If you terminate your subscription within the first 6 months of your contract tenure, you will forfeit the monthly RM40 or RM50 discount and incur a device penalty equivalent to the value of the free OmniMesh WiFi 5 (Huawei) mesh node (RM169) on top of an early termination penalty of RM500. This penalty does not apply to the router.

If you terminate your plan within your 24-month contract tenure, you will be subject to an early termination penalty of RM500.

Online Exclusive: Free Touch ‘n Go eWallet Credits (500Mbps & 1Gbps)

Will I still be entitled to receive the voucher if I change my plan or terminate my subscription after service activation?

Unfortunately, you will forfeit this promotion if you change your plan or terminate your subscription after service activation.

FOC 30 mins for Voice

What if I terminate my subscription?

If you terminate your subscription within the promotional period, you will still be able to utilise the free 30 minutes until your last date of subscription.

Online Exclusive: Free Lazada Shopping Voucher (500Mbps & 1Gbps)

Will I still be entitled to receive the voucher if I change my plan or terminate my subscription after service activation?

Unfortunately, you will forfeit this promotion if you change your plan or terminate your subscription after service activation.

Upgrade Offer: RM10 Off x 24 Months

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Anniversary Upgrade Promo

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12.12 - 1st Month on Us!

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Cybersales - First Month on Us!

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TIME Fibre Home Broadband Offer for the Differently-abled (OKU)

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500Mbps Turns One - New Subscribers

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TIME Rewards

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RM100 Off Online Signups

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500Mbps Turns One - Existing Subscribers (Surprise Giveaway)

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500Mbps Turns One - Existing Subscribers (500 Minutes Free Voice Calls)

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Free Mesh WiFi

Can I change my plan after claiming this promotion?

You may upgrade your plan at any time but you are not allowed to downgrade your plan within the first 6 months of claiming this promotion. The downgrade option will be made available from the 7th month onwards.

If you terminate your subscription within the first 6 months of your contract tenure, you will incur a device penalty equivalent to the value of the mesh node received as part of this promo on top of an early termination penalty of RM500.

For existing subscribers who have renewed and/or upgraded their subscriptions for 24 months and received the Essential Booster pack, the device penalty will only cover one mesh unit. The mesh node that acts as a router is not included as it is provided complimentary with every renewal and/or upgrade.

For existing subscribers who have renewed and/or upgraded their subscriptions for 24 months and received the Enhanced Starter pack, the device penalty will only cover the mesh node.

If you cancel your subscription after the 6-month mark but are still within your contract term, you will incur the early termination penalty of RM500.

Can I terminate my plan after claiming this promotion?

Yes, but if you cancel your subscription within the first 6 months of your contract tenure, you will incur a device penalty equivalent to the value of the mesh node received as part of this promo on top of an early termination penalty of RM500.

For existing subscribers who have renewed and/or upgraded their subscriptions for 24 months and received the Essential Booster pack, the device penalty will only cover one mesh unit. The mesh node that acts as a router is not included as it is provided complimentary with every renewal and/or upgrade.

For existing subscribers who have renewed and/or upgraded their subscriptions for 24 months and received the Enhanced Starter pack, the device penalty will only cover the mesh unit.

Archive

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Subscription

Subscription

Can I terminate my subscription at any time?

Yes, you can. However, 24-month contract plan subscribers will incur a penalty of RM500 if they choose to terminate within their contract term.

How do I terminate my subscription?

To terminate your service, submit a request via Self Care > Manage Plan > Terminate Service.

For 24-month contract plans, a one (1) month notice period is required. This notice period remains applicable even after your contract has expired.

For No Contract plans, we require a minimum of seven (7) to a maximum of 30 working days notice before your next bill cycle.

No Contract Plan

What is a no contract plan?

A no contract plan is a TIME Fibre Home Broadband plan that does not lock you into a 24-month contract. You can terminate anytime with no penalties but you will be charged an upfront fee.

Plan speed 100Mbps 500Mbps 1Gbps
Monthly recurring fee RM99 RM139 RM199
Upfront fee RM400 RM500

*You are not entitled to promotions if you subscribe to a no contract plan.

TIME Fibre Home Broadband Offer for the Differently-abled (OKU)

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Installation

Installation

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Service Installation During Conditional Movement Control Order (CMCO)

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Self Care

Self Care

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Hook Up & Earn Programme

What happens if I terminate my subscription?

Once your subscription is terminated, you will not be able to continue enjoying the bill discounts. All discounts from new referrals or any discount balance brought forward from the previous bill will be forfeited.

TIME Internet App

General

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Control Hub

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Bill payment

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Billing & Payment

Billing & Payment Related

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Service Tax

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Auto Debit Services

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Billing & Payment Archive

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OmniMesh

OmniMesh.

What happens to my devices if I terminate my service before my contract term or if my contract expires?

You may keep the devices you purchased regardless of early termination or contract expiration.

We will collect the complimentary routers if you terminate your service within 3 months of activation.

Warranty

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Hardware

WiFi Router Upgrade For 100Mbps & 500Mbps (New Registrations)

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TIME Devices

What happens to my devices if I terminate my service before my contract term or if my contract expires?

You may keep the devices you purchased regardless of early termination or contract expiration.

We will collect the complimentary routers in the event that you terminate your service within 3 months of activation.

Powerline WiFi Extender

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WiFi Booster

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Personal Archive

Speed Upgrades - 20210902

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