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  • Complaint Management Process
  • Anti-Spam Policy

Complaint Management Process

Where can I lodge a complaint?

To reach out to us, you can:

We encourage you to approach these channels for assistance first before lodging a complaint with MCMC.

What happens after I lodge a complaint?

You will receive an acknowledgement from us via email. We will then begin our investigation and contact you should we need more information.

Please ensure you provide us with the latest contact information so that we may reach you.

What kind of information do I need to include in the complaint?

To smoothen the process, we recommend that you use this template:


Full name (as per NRIC/passport):

NRIC/Passport number:

Phone number:

Email address:

Account number:

Nature and detailed description of the issue:

Why does my case show that it has been resolved but nothing has been done?

We will temporarily resolve the case if we fail to reach you after 3 staggered attempts. You will receive an email informing you of the case closure. However, you can reach out to us again to reopen the case.

How long does it take to resolve a complaint?

This depends on the complexity of the complaint. We endeavour to resolve simple cases within 3 working days, while complex cases involving many parties may take up to 10 working days.

Anti-Spam Policy

Is TCP access to the Internet on Port 25 (SMTP) allowed?

Access to the Internet on Port 25 (SMTP) is not allowed to safeguard against any involvement in spamming activities including sending unsolicited e-mails, receiving responses by any means from unsolicited bulk/commercial e-mails sent via service providers. For further information, kindly refer to here.

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