All TIME Fibre Business Internet subscribers who have stayed with us for six months will be eligible for this programme.
This programme is valid from 23 March 2020 until 31 December 2024, so start referring your family, friends and associates to TIME Fibre Business Internet plans while it lasts!
You would have received an email from us with your unique referral link. Share this with your social circle and ensure that they sign up to TIME Fibre Business Internet via the link for you to enjoy the RM100 bill discount.
For every successful referral, you will get a RM100 bill discount which will offset your monthly recurring broadband charges. Your friend’s service has to be activated to be considered a successful referral and the bill discount will be reflected in your next bill.
There is no limit to the number of friends that you can refer, so you can refer as many friends as you want.
This depends on your monthly recurring broadband charges. If your monthly recurring broadband charges is less than RM300, the bill discount balance will be brought forward to the subsequent bill statement.
You will receive an email notification once your friend successfully signs up to TIME Fibre Business Internet. You will receive another email notification once your friend’s service has been successfully activated.
It depends on when you will receive your monthly bill statement and when your friend’s service gets activated. The RM100 bill discount may take up to 45 days to be reflected in your bill statement.
Once your subscription is terminated, you will not be able to continue enjoying the bill discounts. All discounts from new referrals or any discount balance brought forward from the previous bill will be forfeited.
As a new customer who subscribes to TIME Fibre Business Internet, you get to enjoy the first month’s broadband subscription for free.
This promo is valid from 6 January 2020 to 29 February 2020.
This promo is available for new subscribers of TIME Fibre Business Internet.
Once your service has been activated, your first full month’s broadband subscription fee will be waived. However, other charges such as voice calls, deposits, add-ons, etc. (if any) still apply.
You may subscribe via TIME-authorised dealers or visit www.time.com.my to subscribe online.
You are eligible for only one (1) promo at any time. Once submitted, you may not change or select other promos.
New subscribers of TIME Fibre Business Internet via our online channel during the promo period will enjoy RM50 off devices upgrade when you subscribe online.
The discounted price for devices will be shown under the discount section on the confirmation page when you sign up online and reflected on your first bill.
A penalty of RM500 will be incurred if you choose to terminate your broadband service within the contract term. If you choose to upgrade your router to D-Link DSR1000AC or Linksys Velop, you are allowed to keep the device(s).
TIME BizCloud is a Cloud-based storage system for a quicker, easier and secure access to your files.
TIME BizCloud is a complimentary cloud storage service offered exclusively for our new TIME Fibre Business Internet subscribers.
You can choose the user package upon registration
- 5 users with 20GB each
- 10 user with 10GB each
You will still be able to log in to your TIME BizCloud account, as we know your files are essential to your business. However, we advise that you settle your outstanding payment to avoid any service disruption.
Your TIME BizCloud storage will be terminated upon the termination of your TIME Fibre Business Internet account.
There is currently no option to upgrade storage space. However, we are continually working to serve you better
We will help you in services provisioning, password reset and platform-related support. However we are not able to help if your file is missing, accidentally deleted or corrupted, it is not a part of our jurisdiction.
We are going to rebate the Goods and Services Tax (GST) charged for TIME Fibre Home Broadband and TIME Fibre Business Internet for new registrations in your June bill.
No, we are not. GST is still chargeable for your subscription until 31 May 2018 but we figured you’d enjoy the additional pocket money!
New registrations to either TIME Fibre Home Broadband or TIME Fibre Business Internet during the rebate period.
The rebate applies to all new TIME Fibre Home Broadband and TIME Fibre Business Internet registrations from 16 May 2018 to 31 May 2018 and activated before 31 May 2018.
GST will be offset for the following charges:
• Monthly recurring charges
• Voice usage
• One-time charge (OTC)
• Purchase of additional equipment
• Other charges
In your May statement, you will see all charges inclusive of the standard 6% GST. You will still need to pay the full amount inclusive of GST. We will rebate the GST amount in your June bill so it is as good as us paying it for you!
Please note that the deposit required of non-Malaysians is not subject to GST, therefore no rebate will be given for this item.
As announced by the Government, the GST rate will be reduced from 6% to 0% (“zero-rating”) for all of our services.
i. Via a TIME authorised dealer; or
ii. Online via this link.
You are required to submit or upload a copy of:
You may be required to pay the following one-time service fees, which will be included in your first bill:
For online subscription where the Auto Debit payment method is not selected, you are required to make this payment upon checkout.
You get two (2) voice lines with free calls worth RM500.
Yes, as long as it fits your needs. The table below illustrates the effect(s) of a plan modification, based on whether or not you opt for a new router to support the new speed you subscribe to.
|
New Router |
Within contract term |
After contract expiry |
|
Yes |
24-months contract reset |
|
|
No |
No contract extension |
|
*An administrative fee equivalent to 1 month’s subscription fee of your previous plan will apply if your new plan carries a lower monthly subscription fee
Yes. All your existing VAS subscriptions will remain.
Yes you can, however, a penalty of RM500 will be imposed for any termination during your contract term.
You must provide TIME with one month’s notice of any intention to cancel your subscription by contacting our Customer Helpline at 1800 18 1818 or via email at cs@time.com.my.
Installation and testing are expected to take at least 7 days (depending on your availability and building access approval). The installation process involves a site survey, ducting, piping, electrical work and equipment configuration.
We provide basic cabling services of up to 20 metres from point-of-entry ie. main door (6 metres from the socket for buildings with pre-laid fibre) to the location you have designated for your equipment (e.g. router).Should relocation be required in the future, charges will apply based on the cabling material and manpower required. Additional charges may apply for requests beyond the basic cabling services we provide depending on your requirements. Please ask for the approved rate card to confirm cost to be incurred (if any), which are payable directly to the TIME-appointed installer.
Installations can only be carried out by TIME-appointed installers, who are technically trained to provision the service according to our guidelines.
Yes, you may. Please refer to the table below for charges:
|
Details |
Price (RM) |
|---|---|
|
Ad-hoc configuration of customer equipment (routers, modems, etc) |
100 |
|
On-site support and troubleshooting |
100 |
To register, click here.
Step 1: Enter your Account Number.
Step 2: Enter your MyKad / Passport / Business Registration Number (this will be your Username).
Step 3: Enter your preferred password.
Step 4: Read and accept the Terms & Conditions.
Step 5: Click ‘Register’ to complete the process. Upon successful registration, you will be redirected to your Dashboard page.
Your Username is your MyKad / Passport / Business Registration Number by default, and this cannot be changed.
Access Self Care using your Username and temporary password. Once logged in, change your password immediately.
Your email address may be different from the one you have provided us. Please contact our Customer Helpline at 1800 18 1818 or email us at cs@time.com.my for further assistance.
In Self Care, click the ‘Reset Now’ link. You will need to enter your Account Number and Username to receive a temporary password via email.
Yes. Log in to Self Care and navigate to My Profile > Self Care Password.
As announced by the Ministry of Finance, the Sales and Service Tax (SST) replaces the Goods and Services Tax (GST) effective 1 September 2018. Governed by the Sales Tax Act 2018 and the Service Tax Act 2018, the Sales Tax is imposed on a variety of goods while the Service Tax is imposed on selected service providers, including telecommunication services.
TIME is a Service Tax-registered business under the Service Tax Act 2018. This means that all services delivered by TIME will be charged 6% Service Tax unless otherwise stated.
Here’s the list of TIME services that are NOT taxable:
The Service Tax takes effect from 1 September 2018 onwards. All TIME services including broadband, voice or data delivered after this date will be charged a standard rate of 6% Service Tax.
If the effective date of Service Tax implementation falls within your billing period, then any charges that are subject to 0% GST will be pro-rated up to 31 August 2018.
For a clearer understanding of your bill, please click here.
We apologise for the delay. We are in the midst of updating our systems to cater to the new Service Tax and are working to get your bill to you soonest we can.
All charges that are subject to 0% GST will be pro-rated up to 31 August 2018. The 6% Service Tax adjustment for services delivered on or after 1 September 2018 will be made in your next bill.
Depending on your bill cycle, some customers may receive two bills at the same time. The first is an Interim Bill that caters to charges up to 31 August 2018 that are subject to 0% GST. The second bill caters for charges from 1 September 2018 onwards that are subject to 6% Service Tax.
For more information, do contact us at cs@time.com.my or 1800-18-1818. Alternatively, you may visit the Royal Malaysian Customs Department’s website for a full list of FAQs regarding the 6% Service Tax.
We apologise for the confusion. The amount reflected is the amount credited due to the Service Tax adjustment exercise. The actual charges will be reflected accordingly in your September bill.
Pursuant to the revocation of Communications and Multimedia (Rates) Rules 2002 under the Communications and Multimedia Act 1998 as regulated by the Ministry of Communications and Multimedia Malaysia, the rebate on the deposit for all TIME Voice services had been discontinued as of 1 January 2018.
As a result, we have made the necessary adjustments on the deposit discount that was rebated to you in your August 2019 statement.
Below is a sample of how the deposit discount reversal should be displayed in your November 2019 bill:
The description of the rebate was displayed as Deposit Discount in your bill. It was credited into your bill once a year, with the latest rebate credited into your August 2019 bill.
Below is a sample of how the deposit discount was displayed in your bill:
You have the option of selecting either a printed bill or a soft copy version, and this can be indicated in your application form. A service charge of RM5 per month is applicable for printed bills, and this will be included in your subscription fee.
Your monthly bill will include your broadband subscription fee, voice service usage charges and your VAS subscription fees, if any.
Please click here for all available payment methods.
The re-rating of GST to 0% takes effect from 1 June 2018 onwards. This means any charges up to 31 May 2018 will continue to be charged at 6% GST while charges after that date is subject to 0% GST.
If the effective date of the re-rating of GST falls within your billing period, then any charges that are subject to 6% GST will be pro-rated up to 31 May 2018.
You will still have to make full payment based on the total amount in your bill. Any charges that are subject to 6% GST will be pro-rated up to 31 May 2018. The 6% GST adjustment for charges from 1 June 2018 onwards will be given to you in your next bill.
We apologise for the delay. We are in the midst of updating our systems to cater to the new GST rate and are working to get your bill to you soonest we can.
Any type of call to any destination. Your utilisation will be based on the prevailing call rates.
It is valid for 12 months from your service activation date, after which, any unutilised balance will be forfeited.
Yes, you can.
Please refer to the table below for the equipment provided and their corresponding warranty period:
|
Equipment |
Warranty Period |
|---|---|
|
Optical Network Unit (ONU) |
Lifetime warranty |
|
Router |
2 years warranty |
All equipment provided by TIME will be covered by a limited warranty during the contract period. Any loss or damage due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.
TIME Devices is an online-only option to purchase routers and WiFi Mesh nodes depending on your needs.
New subscribers may opt to replace and upgrade the standard router with the TIME Devices router of your choice when you sign up for a new broadband plan online. Existing subscribers may purchase these devices in our Self Care shop.
We have carefully selected and tested these devices to ensure that they work well with our network.
Payment can be made via Boost or credit card before completing your subscription during the online signup process. The same options are available for existing subscribers purchasing the devices via the Self Care shop.
For new subscriptions, our Tech Ninjas will bring along the device(s) you purchase during the installation day of your TIME Fibre Business Internet service. If you are an existing customer, you may opt to have our Tech Ninja install it for you or choose to do it yourself.
You may purchase these devices via the Self Care shop.
WiFi Mesh is a technology that extends your wireless coverage seamlessly throughout your office. You can easily add on more Mesh nodes to extend your coverage. Find out more about our Mesh on TIME Devices.
You may purchase a maximum of two (2) WiFi Mesh nodes during the online signup process. In the Self Care shop, you may purchase up to six (6) Mesh nodes at a given time. If you need more than that, you will have to put in a separate order.
TIME Devices are offered as a purchased option, so you may keep your router once your contract expires.
Access to the Internet on Port 25 (SMTP) is not allowed to safeguard against any involvement in spamming activities including sending unsolicited e-mails, receiving responses by any means from unsolicited bulk/commercial e-mails sent via service providers. For further information, kindly refer to here.
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