TIME CLOUD COMMUNICATIONS

Replace your PABX system with a fully integrated voice, video and messaging communications solution that is hosted on TIME Cloud. Using the latest VOIP technology, our hosted cloud IP PABX solution makes you contactable on any device using the same number, improving accessibility while saving costs on physical hardware maintenance.

Complete Mobility & Flexibility

Work from anywhere while staying contactable with the TCC app.

Lower Entry Fees

No physical hardware or server required.

Easy Expansion

Add more lines as your business grows.

KEY FEATURES

Zero Cost Option

  • No rental
  • No setup cost
  • No deposit
  • No hidden cost
  • No maintenance

Built on Fibre

  • Tier 1 network
  • Stable and reliable
  • Option to add more lines
  • Network guarantee

Total Solutions

  • Built-in key phone and PABX features
  • 1300 and 1800 services
  • Direct dialling
  • Cloud technology
  • Mobility

TIME CLOUD COMMUNICATIONS CONTACT CENTRE

TCC Contact Centre is a value-added service that distributes incoming calls from a single phone number to multiple agents on site or in different geographical locations. Removing the complexity of a regular call centre, our flexible solution helps you manage business calls easily to give your customers a better service experience.

KEY BENEFITS

Faster Response

  • Incoming calls are routed to the next available agent, reducing the average handling time without compromising customer satisfaction.

Cost Optimisation

  • Using fewer resources and less time to manage calls significantly reduces the cost of call centres.

Increased Productivity

  • By setting an algorithm in the system, call centre agents will be able to handle calls that they are trained for, boosting overall productivity and efficiency.

Resource Optimisation

  • Calls are monitored and a statistical report will be provided, enabling managers to assess agent KPIs and optimise resources more efficiently.

Improved Customer Experience

  • Channelling customer queries to the right person in a shorter time creates better business outcomes and happier customers.

WANT TO KNOW MORE?

Write to us for more information or let us give you a call.

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