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Vacancies
Reaching out to new talents.
A career at TIME will challenge you, educate you and most importantly fulfill you.
If you believe that "the box" does not exist, thrive on the opportunity to make a difference and have a hunger for growth, then we want you.
Got passion for technology? Get on board!
You are
our NUMERO UNO
our NUMERO UNO
Flexible Work
Arrangement
Arrangement
Casual Work
Environment
Environment
What's Your Niche?
You have a question, we have the answer. As a frontliner of the business, a passion for service quality and problem solving is a must.
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CUSTOMER SERVICE SOCIAL MEDIA
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All those who wants to include social media into their career, raise your hand! Add some zest into your Customer Service career by reaching out to customers not just on calls and emails, but on our social media platform as well.
The Work Life:
- Generate and share content daily to builds meaningful connections.
- Keep customers informed about our line of products and services, and how best to consume them.
- Set up and optimize company pages within social media platform.
- Provide first level technical support using documented procedures and available tools.
- Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.
- Moderate all user-generated content in line with the moderation policy and community guideline.
All you need:
- Knowledge of online marketing and good understanding of major marketing channels.
- Happy to work in shifts (the contact center does not sleep!).
- Have worked with social media or as a digital media specialist.
- Friendly communicator both orally and in writing (multilingualism will be a plus point!).
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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CUSTOMER SUPPORT CONSULTANT
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Be friendly, be helpful and most of all, place customer satisfaction at the front and center of what you do. Your day-to-day job will see you speaking to one of the organizations biggest assets and you need to make sure every experience they have in dealing with you is a great one. You contribution will go a long way in our ongoing effort to deliver outstanding customer service. Help us make a difference.
The Work Life:
- Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.
- Provide first level technical support using documented procedures and available tools.
- Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
- Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
- Keep our customers informed about our line of products and services, and how best to consume them.
All you need:
- Driven by customer satisfaction – always deliver outstanding customer service.
- Strong spoken and written communicator (multilingualism will be a plus point!), friendly, energetic.
- Happy to work in shifts (the contact centre does not sleep!)
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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DIGITAL CUSTOMER SPECIALIST
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If social media is #bae, then come make a career out of what you love! Be part of the new generation of Customer Service and build client relationships with your friendliness, courteousness, and speedy response.
The Work Life:
- Solve customer problems through digital interface – email/social media/Live chat.
- Build and maintain client relationships by providing excellent customer service to both internal and external clients.
- Able to be a self-starter and work in a fast paced environment.
All you need:
- Able to comprehend and articulate in English impeccably.
- A First or Second Class Honors in Communication or any relevant field.
- Happy to work in shifts (the contact center does not sleep!).
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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FULFILMENT SPECIALIST
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Yes, you work behind the scenes and yes, your role is just as important as the front liners. As a Fulfilment Specialist, you will join our Service Delivery team to manage service orders and ensure their on-time delivery, always. If you enjoy working with multiple teams (both internal and external), this should be right up your alley because it is exactly what you need to do to fulfil orders.
The Work Life:
- Organise and manage service orders to ensure timely delivery.
- Manage all end-to-end communications with relevant stakeholders, including customers.
- Coordinate shared resources for site works, from technicians to material inventories.
- Actively and closely monitor and update daily reports for all orders assigned.
All you need:
- Customer-oriented and also comfortable with intense operational tasks.
- Effective time-management and able to multitask like a boss!
- Diploma/Degree, preferably in Customer Service/ Business Administration.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
We crunch the numbers to support business-as-usual operations and strategic decision making, for nearly every aspect of the business. Our creed? Accuracy and attention to detail.
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BUSINESS FINANCIAL ANALYST
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This is definitely not the typical accounting job and neither is it an auditor position, we are looking for potential candidates who is able to prepare financial analysis reports, financial projections and other significant reports for AIMS Management (our award winning subsidiary) review.
Team player quality is a MUST! Reason being, this person will consistently collaborate with other teams in developing business plan, financial models and analysis management accounts prepared by the Accountants.
The Work Life:
- Responsible for monthly, quarterly and yearly financial analysis and analyse fluctuations.
- To work with our New Business and Business Development Team by developing business plans and financial models for potential business opportunities that AIMS Asia Group can participate.
- Assess viability of new businesses put forth by external parties from the market and from a financial perspective.
- Assist Accountants in analysing AIMS group management accounts.
- Provide financial projections to Management for existing businesses based on market strategies and trends.
All you need:
- At least 3 years of working experience in the related field would boost your chance.
- Meticulous, strong analytical skills, distinctive problem solving.
- Able to communicate and present well.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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SYSTEM SENIOR ANALYST
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In summary, this person will consistently communicate with the users and provide required support. You are required to know programming, manage user requirements and change request, develop impact analysis and other related tasks.
The Work Life:
- Provide 1st and 2nd level support and onsite support services to resolve operational issues and requests according to agreed timeline and priority.
- Coordinate with vendors and suppliers for Level 3 problem resolution, software support services and maintenance.
- Develop or configure system CRs according to agreed timeline and priority.
- Conduct feasibility study for any new requests and technical evaluation prior to purchase of software packages(s).
- Prepare project technical documentation such as Technical Design, User Guide, User Acceptance Test.
- Maintain good rapport with project team members and system users to ensure project is rolled-out successfully, problems and system requests are resolved.
All you need:
- Exposure in application development or support for Website and Portal development and Business Process Automation for at least 5 years.
- Possess technical skills in SQL, Java, PHP, .NET, JavaSripts and Open source languages.
- Experience in Telco business and operation and familiar with SDLC and project implementation methodology is an advantage.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
The Visionary. The Project Manager. The Story Teller. The Editor. The Creative. The Analyst. The Digital Expert. We have a real mix of personalities and characters in the team so there's never a dull day at the office.
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BRAND & MARKETING COMMUNICATION SPECIALIST
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You will be part of a team of go-getters and do-gooders, and work in very close proximity (literally and figuratively) with our co-minions from the Product team. Your role will require you in large part to develop and execute go-to-market strategies, and develop marketing communications material for both B2C and B2B segments. You need to do all these while making sure we (and those we work with) adhere to the TIME brand guidelines and continue to evolve with it. You need to live and breathe the brand!
The Work Life:
- Reinforce brand promise and ensure our corporate identity is accurately represented at each point of customer contact.
- Develop plans that support lines of service and brand objectives, and devise campaigns that elevate awareness or stature of the brand.
- Work closely with creative agencies to plan and develop content and creative materials related to products marketing, online and offline promotions, events, sponsorships, BTL and ATL materials.
- Conduct brand tracking studies and product-related research, gather competitive information and identify market needs to enhance effectiveness of our marketing strategy.
- Negotiate with suppliers and vendors for the best deals and ensure high-quality output at all times through the enforcement of stringent controls.
- Reinforce brand promise and ensure our corporate identity is accurately represented at each point of customer contact.
All you need:
- Passionate about branding and have a flair for creativity.
- Translate tech speak into compelling copy – a firm grasp of what our Product geeks tell you!
- Work under minimum supervision and tight deadlines.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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MARKETING SPECIALIST
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You need to get out there, talk to the right people and tackle challenges head-on. If sitting behind a desk is not your thing, this role is right up in your alley. Go on, take the bull by the horns!
The Work Life:
- Develop, execute and continuously enhance business acquisition strategies in line with Company goals.
- Expand the portfolio with related activities that will contribute towards increasing brand awareness.
- Identify potential partners and work tirelessly to attract them into the mix.
- Establish key relationships and strengthen existing ones to secure more business opportunities.
- Deliver outstanding guidance and support to all partners when they need it.
- Develop, execute and continuously enhance business acquisition strategies in line with Company goals.
All you need:
- At least 5 years’ experience in Sales & Marketing / Business Development with persuasive skills.
- Good technical knowledge, self-driven personality, can work well under pressure.
- Able to work independently with minimum supervision and just as effectively coordinate work with various teams.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
We plan, design, test, and apply the latest and greatest tecnhologies to enhance our network and IT functions. We work with hardware, software and everything in between to maximise the potential of the products and services we deliver. So jump on board, and let's revolutionise communications.
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IP ENGINEER
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You are required to consistently monitor core production IP Network Infrastructure to maintain optimal network performance. In addition to that, you need to provide required support to customers and handle cases escalated on IP Network issues.
Yes, it does sound like a tough job, but this person is deemed highly critical and significant in determining the company’s success! And of course, high performers will be handsomely rewarded!
The Work Life:
- Manage company’s IP network and functional Operations and Maintenance of IP’s hardware.
- Handle 2nd level escalation on IP Network issues and to ensure all provisioning projects are completed according to timeline that has been set earlier.
- Provide post-sales support in project implementation of customers’ project and ensure it is completed in timely manner.
- Pro-actively monitor and ensure core networks and support systems are running at their optimum level.
- Design, implement and support customers’ interconnect and peering strategies.
All you need:
- Strong knowledge in network, systems, transmission and security.
- Possess professional certification related such as CCNA and / or SDH.
- Possess project management skills, independent and good interpersonal skills.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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SHIFT ENGINEER
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Our Service Operation Centre (SOC) is the heart and center of our Network division, ensuring that our network performs optimally and providing expert technical support to our customers. As a Shift Engineer, you will become a part of the team that keeps our SOC running all of the time to deliver unprecedented service levels.
The Work Life:
- Keep our services and network up and running 24/7 and assist with quick restoration in the even that outages occur.
- Provide level 2 troubleshooting and manage high priority and/or Managed Services (MS) customers.
- Escalate technical issues quickly and ensure they get resolved efficiently.
- Provide network related support to other departments and regional offices.
- Proactively and continuously monitor network and service performance.
All you need:
- A Degree in Information Technology/ Computer Science/ Electrical & Electronics Engineering or its equivalent.
- A customer oriented and passionate individual with excellent troubleshooting skills.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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SOFTWARE ENGINEER (LINUX)
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Do you like to innovate and solve technical problems? Then read on!
The Work Life:
- Produce technology roadmap, framework, and detail system/network design architecture and target network for next 3 years.
- Support the head on CAPEX and OPEX implementations and cost efficient initiative.
- Ability to perform traces and analysis.
- Write production quality software for networking products.
- Responsible to develop, implement, commission and operate live telecommunication complex network and systems.
All you need:
- At least 5 years’ experience in telco design, planning and operation for Service Provider(s), Systems or Network Engineering or Telecommunication Infrastructure sector.
- Experience in technical support of IN product and system (Eg. Linux (Redhat/Centos/Freebsd) & network element. (Eg. Radius, DNS, DHCP, PCRF, DPI, ACS, MYSQL Clustering, LDAP & Load balancer, Juniper, Cisco routers and switches is value added).
- Experience in OpenFlow, OpenConfig, OpenVSwitch, ONOS, OpenStack, Overlay solutions and Orchestration software.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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BUDGET SPECIALIST
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Budget Specialist
Are you sensitive with numbers? If you like to organize your finance but in a bigger scale- this is the job for you!
You will be part of the team that manage and control the company’s budget.
The Work Life:
- Manage and control budget from budget request up to project closure.
- Increase the efficiency of the budget flow process within inter department for project execution/roll-out.
- Achieve customer expectation on project delivery date through coordination on budget availability (budget distribute). Improve & achieve department KPI measures.
- Experience in telecommunication design, planning and operation in Service Provider(s), Systems and/or Network Engineering or in Telecommunication Infrastructure Consultancy sectors.
- Experience in development, implementing and commissioning live telecommunication network and systems.
- Experience in managing CAPEX, OPEX, costing development and analysis.
All you need:
- A Bachelor’s Degree in Finance/ Accounting from a recognized institution.
- At least 5 years’ experience in related field and have experience handling SAP Monitoring Tools.
- Basic accounting knowledge.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
It's like a lab in here, minus the lab coat! We implement new technologies, and strategise the best plans and products for our customers. If you can bring fresh perspectives to the table, we want you.
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CONTENT & SERVICES ADVOCATER
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Want to create awesome content offering? Showcase of value added services and how to make it live up to what our customers want? If your answer’s yes, then get on board to lead the development and execution of kick-butt contents and value added services. You must also be aware of the demand and to constantly work on improving user experience. Ultimately, you will be carving a path that will lead TIME towards the next generation.
The Work Life:
- Ongoing studies to maintain a deep understanding of customer usage behaviour on contents and its value added services consumptions on all digital platforms.
- Sound knowledge of the grievances faced by users on content and value added services offerings on our digital platforms.
- Develop comprehensive content catalogues with constant engagement with key stakeholders to align activities to business objectives.
- Recommend, develop and execute strategies to develop contents and value added services strategy and time to market with key stakeholders.
- Able to develop an understanding of end users behaviours of services / application usage through secondary and primary research (user interviews, traffic data).
All you need:
- Must develop commercial offerings with partner(s) and work with key stakeholders on profitability and sustainability offerings.
- Deep understanding of small and large screen interfaces that make for outstanding user experiences. Technical understanding of content and services integration is definitely a plus. Good understanding of fixed or mobile network, OSS and BSS would be an added advantage.
- Strong emphasis on simplicity and advocating ease of usage for content and services growth is a must.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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PRINCIPAL, BUSINESS ANALYST
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We want you if you’re exceptionally great in data crunching and know how to utilize the data to develop various reports for stakeholders’ review.
The Work Life:
- Perform advanced analysis of market, consumer data as well as internal and external product analysis by utilizing various internal and external data sources.
- Prepare periodic reviews of market trends and competitors’ positioning to update our corporate team with developments in the industry.
- Identify consumer behaviour trends and market evolution of telecommunication products to improve TIME’s knowledge of market, consumer, and competition landscape.
- Liaison with corporate and business units to build and animate strategic analysis studies to assess product profitability and viability.
All you need:
- More than 5 years’ experience involvement in Telco related product strategy, product analyst, portfolio management, and business analyst and product management.
- Possess high cognitive ability to problem solving.
- Detailed oriented and enjoy working in fast paced work environment.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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PRODUCT DEVELOPMENT DEVELOPER
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Want to be part of developing awesome products showcase and how to make it live up to what our customers want? If your answer’s yes, then get on board to lead the development and execution of products. You must also be aware of the demand and to constantly work on improving user experience. Ultimately, you will be carving a path that will lead TIME towards the next generation.
The Work Life:
- Ongoing studies to maintain a deep understanding of customer usage behaviour on its services consumptions on all fixed line services with an understanding of end users behaviours of services / application usage through secondary and primary research (user interviews, traffic data).
- Sound knowledge of the grievances faced by users on current product offerings.
- Develop innovative products line with existing commodities and finding new revenue impact products in line with Company’s goals.
- Recommend, develop and execute strategies to enhance current and development of new products and value added services strategy and time to market.
- Proactive engagement with stakeholders to improve our product and service offering in line with the Company's goals.
All you need:
- You have a dynamic personality with acute problem solving skills and passion to complete tasks in a short period of time, particularly when there are timely limitations and challenging resources.
- Good understanding of business requirement, know-how on the technical aspects and needs by engaging multiple stakeholders, to seek a deep understanding of customers’ problems / requirements and propose optimum and cost effective solutions.
- You are independent and know-how-to and has deep understanding for ensuring outstanding user experiences is a must. Technical understanding products and services integration is definitely a must. Good understanding of fixed or mobile network, OSS and BSS would be an added advantage.
- Ability to do programming such as Android Platform-Java, IOS – Swift 3.x, Backend - PHP, MySQL, C++, PHP, HTML+ JavaScript, C#, CSS would be a great advantage.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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CHANNEL SPECIALIST
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As literally defined in the position’s name, you will be responsible to handle all TIME dealers and stakeholders in respective regional area. Fancy for work challenges? This position will definitely give you challenges for the benefit of self-development and job satisfaction that you desire! It is all about managing stakeholders and increase revenue in your region territory in the most innovative ways.
The Work Life:
- Focus heavily to increase revenue for Fibre to home (FTTH) in regional areas.
- Dealer management (recruit, manage and grow regional dealers that focus in all commercial & consumer products).
- Plan and ensure smooth execution of sales activities in accordance to the strategy and Go-To-Market (GTM) approved by the Strategic Business Unit (SBU) for commercial / consumer market.
- Work closely with coverage team and dealers to negotiate with developers to win potential commercial / residential development (Greenfield projects).
- Work closely with stakeholders (Product, Communication, Customer Retail Fulfilment, Vendor Management, etc.) to ensure smooth business operations for residential products especially FTTH.
- Establish strategic partnership with building managers, JMB, community, developer subsidiaries and other related parties to drive sales and penetration in TIME RFS regional commercial / residential buildings.
All you need:
- Experience of working in a channel marketing team, ideally a B2B team.
- Strong analytical and good communication as well as facilitation skills.
- Ability to liaise with all levels of management and stakeholders.
- Highly proactive and possess go-getter attitude.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
Build and nurture relationships with new and existing clients by providing valuable insights or recommendations to support their business.
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CLIENT MANAGER
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You will be part of the Sales team – a critical business function (no pressure!) – and an evangelist of TIME’s products and services. As the first point of contact, you are the bridge between our existing and potential clients and us. Your drive, wit and charm will help you deliver the goods and maximize revenue, while maintaining the highest level of customer satisfaction. The demand-generation skills you’ve picked up from past experiences will contribute to your success in this role
The Work Life:
- Positively represent and promote TIME, and our products and services.
- Hunt and gather sales opportunities, and convert them into success stories.
- Provide insights and assist your customers in planning and/or designing their telecommunications infrastructure.
- Build strong relationships and foster cross-functional collaborations (e.g. work closely with Product team to customise solutions for your customers).
- Identify needs and demand trends, and develop market intelligence to aid product and service innovation.
All you need:
- Strong communicator, problem-solver, negotiator and influencer.
- High level of self-discipline and persistence.
- Tertiary academic qualification and/or minimum 3-5 years of sales experience, preferably in the telecommunications industry.
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!
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