What Is The #MyBaikHati Initiative All About?

The #MyBaikHati initiative is a device crowdsourcing campaign facilitated by the telecommunications industry with the objective of crowdsourcing laptops, tablets and smartphones from members of the public for the purpose of refurbishing and redistributing the devices to B40 families who need them.

How Can I Participate?

First, you will have to fill out an Acknowledgement Form authorising the use of the donated devices for #MyBaikHati. Then you can choose to either drop off the device physically or you can courier the device to us at the collection point below:

TIME x #MYBAIKHATI
No. 12, Jalan Majistret U1/26,
HICOM Glenmarie Industrial Park,
40150 Shah Alam, Selangor, Malaysia.

For physical drop off, please note that we collect devices from Mondays to Fridays from 9:00am to 5:00pm.

What Happens To The Collected Devices?

Collected devices are sorted and refurbished where necessary before they are distributed either directly to families in the B40 segment or through an appointed NGO.

Donated devices that can no longer be used due to damage or software incompatibility will be responsibly recycled through our existing eWaste programme in collaboration with the Malaysian Communications and Multimedia Commission.

FAQ

The #MYBaikHati campaign is a device crowdsourcing initiative facilitated by the telecommunications operators Celcom Axiata Berhad (“Celcom”), Digi Telecommunications Sdn Bhd (“Digi”), Maxis Berhad (“Maxis”), U Mobile Sdn Bhd (“U Mobile”), Telekom Malaysia Berhad (“TM”), and TIME dotCom Berhad (“TIME”).

The objective of #MYBaikHati is to crowdsource laptops, tablets and smartphones from members of the public, refurbish and redistribute the devices to B40 families who need them most.

The general public are invited to be part of this effort by contributing any used devices such as smartphones, laptops and/or tablets. Please note that we cannot accept any other devices.

You can drop off or courier your devices to the TIME HQ at HICOM Glenmarie, Shah Alam:

Attention to : TIME x #MYBAIKHATI
No. 12, Jalan Majistret U1/26,
HICOM Glenmarie Industrial Park,
40150 Shah Alam, Selangor, Malaysia

Tel:+603 5032 6000

You will need fill up an Acknowledgement Form before/during the device drop off.

Please note that the time frame for physical drop off is from 9:00am to 5:00pm (Mondays to Fridays).

  1. Fill up an Acknowledgement Form online or physically during device drop off
  2. Paste your name and contact on the device
  3. Drop/courier devices to TIME

Yes, you are most welcome to do so. The public are welcome to drop off their devices at any telcos’ designated collection points near them. For the list of collection points of the other telcos, please visit their respective websites.

We accept devices in any condition; new or used smartphones, laptops and/or tablets. For used devices, preferably they should be in good working condition. Here are the guidelines:

  1. The donated device must be in a complete set i.e. comes with the battery and charger.
  2. Please ensure that the screen is in good condition and not cracked.
  3. Before handing over the device that you wish to donate, we recommend you:
    • Do a full reset of the device to its default factory settings (e.g. no password or pin number or any cloud-based protection such as iCloud).
    • Log out from all your accounts (Android or iOS)

There is no minimum or maximum number of devices that you can donate.

Upon collecting the devices, TIME will arrange to refurbish the devices where needed, and then channel them directly to families in the B40 segment or through an appointed NGO.

Any donated device that cannot be used (eg. not in working order due to damage or software incompatibility) will be responsibly recycled though our existing eWaste programme in collaboration with MCMC.

All donated devices are non-returnable. By donating your device, you agree that the device will be contributed towards the #MYBaikHati initiative. This agreement will be established during the registration at the respective telco centres when dropping off the devices.

Please take extra care to remove any SIM cards or memory cards and other accessories before donating your devices, as we will not be accepting these.

Please take extra care to ensure that you have deleted any data stored on your device before donating it, including removing any SIM card or memory card. If you do not do this, or if for some reason your personal information remains on a donated device, please rest assured that all data from the devices be wiped out.

We are however unable to return any SIM cards or memory cards sent to us so these will be responsibly discarded.

You have our sincerest gratitude for your action and for being part of this cause to support the digital learning needs of B40 families.

This is an ongoing campaign, targeted to run until March 2022, we will inform the public on any updates on when it will close.

If you weren’t able to find the answer to your question in the FAQ section, you can email us at MyBaikHati@time.com.my.

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