Support > Home > Devices

I'm currently using a 3rd party router. Which device can I purchase to extend WiFi coverage?

You may refer to the official website of your device’s brand to check on mesh devices compatible with your router. Otherwise, you can check on Self ...

Support > Home > Devices

How come my 2Gbps router isn't achieving higher speeds?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...

Support > Home > Troubleshooting

How come my 2Gbps router isn't achieving higher speeds?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...

Support > Home > Troubleshooting

My router is not capable of supporting my subscribed speed. How do I purchase a new one?

If you’ve been with us for at least 20 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade n...

Support > Business > Devices

I’m currently using a 3rd party router. Which device can I purchase to extend coverage?

You may refer to the official website of the device you have purchased to check on compatible mesh devices with your router.

Support > Business > Devices

What happens if I need additional equipment?

Customers can purchase additional devices: WiFi 6 Router: RM299 (1 unit) WiFi 7 Router: RM399 (1 unit)

Support > Home > Devices

What will happen to my device(s) if I terminate my service?

The devices in your plan need to be returned to us. We’ll coordinate the return process with you. Failure to return the devices in good condition ma...

Support > Home > WiFi 7

I'm an existing Time subscriber, can I upgrade to WiFi 7?

Great news! If you’ve been a loyal Time subscriber for 20 months or more, you can get the new WiFi 7 device when you upgrade to 1Gbps and renew your...

Support > Home > Subscription > Installation

Do I need to purchase any equipment?

We will supply an Optical Network Unit (ONU) with a WiFi router or a wireless Optical Network Terminal (ONT) plus installation services. You will only...

Support > Home > 2Gbps

I’m on the 2Gbps plan but my speed is nowhere close. What’s the deal?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...

Support > Business > Devices

How do I get these devices?

You will receive a complimentary router with your new subscription of Time Fibre Business. You’ll also have the option to add on more devices during...