Support > Home > Relocation

Why can't I choose a relocation date when submitting the request?

Your new building may be undergoing a network upgrade. But don’t worry, once you’ve submitted your request, our team will contact you with...

Support > Home > Relocation

What should I do if I submitted the wrong address or relocation type?

You can withdraw your submission in Self Care. Just scroll down to Activity Log and look for the “Withdraw Submission” button.

Support > Business > Relocation

I have submitted the wrong address/relocation type. How do I withdraw my application?

You can reach out to us at care@time.com.my to withdraw your request.

Support > Home > Relocation

How do I relocate my broadband service?

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...

Support > Business > Relocation

How do I relocate my broadband service?

Fill up the form here to submit your request. Select “Indoor/Outdoor Relocation” under modification type. The charges are as below: Re...