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Support > Home > Subscription > Coverage

My JMB has already gotten in touch with you and given you the green light. Why aren't you here yet?

It typically takes about 6 months to extend our coverage. Please bear with us while we work on delivering our service to you. If there hasn’t be...

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Support > Home > Pakej MyKabel

I’m already a Time subscriber. Can I switch to Pakej MyKabel?

Yes, you sure can. You’ll be eligible for Pakej MyKabel after serving a minimum of 6 months of your contract. But your contract will be reset for 24...

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Fibre for Landed Homes

10 July 2025

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Time Digital Pulse Check: Summit 2025

13 June 2025

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Home > Our Fibre Network

Our Fibre Network

26 March 2025

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About Us > Career > Graduate Development Program

Graduate Development Program

6 March 2025

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Business > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

12 December 2024

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Digital Pulse Check

11 November 2024

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SECURE CLOUD STRATEGY: EMPOWERING YOUR CLOUD TRANSFORMATION

12 August 2024

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Support > Home > Time Fibre Home App > Bill Payment

I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...

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Home > WiFi Devices

For Home Devices

8 August 2024

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Business We Hear You Form

10 July 2024

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For SME

10 July 2024

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Business Wish List Form

10 July 2024

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Support > Home > Subscription > Installation

What is the installation process like?

The installation process might differ slightly depending on the type of building you live in — whether it has prelaid fibre or not. If your unit has...

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Secure Broadband

2 May 2024

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Support > Home > Free Speed Boost

How do I know if my existing device is compatible with the new speed?

If you’re already using our latest WiFi 6 device, they’re more than capable of accommodating the new speeds. Here’s what our latest WiFi 6 devic...

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Time Backup-as-a-Service

25 January 2024

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Support > Home > Devices

How do I change my WiFi 7 (HG8145B7N) or WiFi 6 (HG8145X6) devices from working as an Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 7 (Huawei HG8145B7N) and WiFi 6 (HG8145X6) devices work as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which com...

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Support > Home > Devices

What does a mesh-enabled router mean?

A traditional mesh WiFi setup typically requires a mesh node to be placed next to the router to act as a gateway. Our mesh-ready routers eliminate the...

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Support > Home > Gig Speed Home (FTTR)

How do I subscribe to Gig Speed Home?

You’ll be able to select Gig Speed Home as an add-on while you’re signing up for the Time Fibre Home 600Mbps or 1Gbps plans. Check out our plans a...

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Support > Home > Self Care > Bill Payment

I paid my bill via Self Care. When will my payment be reflected?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...

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For Home

For Home Overview | CN

15 September 2023

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For Home

For Home Overview | BM

15 September 2023

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Home > Fibre-To-The-Room

Gig Speed Home

15 September 2023

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Support

Support Overview

14 July 2023

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Support Business

7 July 2023

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Support Home

7 July 2023

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Support > Home > 2Gbps

Do we really need 2Gbps?

We create and consume more and more data with each passing year. By introducing 2Gbps now, we are ready to serve Malaysians as their demand for bandwi...

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Support > Home > 2Gbps

Why is it only available in selected locations?

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified Time-ready buildings in var...

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Support > Home > Subscription > Coverage

Why is 2Gbps only available in selected locations?

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified TIME-ready buildings in var...

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Support > Home > Pakej MyKabel

How do I get Pakej MyKabel?

If you’re a new subscriber, you can apply online at www.time.com.my or via our Sales Ninjas. Do note that you’ll need your Malaysian IC to registe...

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Support > Home > Self Care

How do I register for Self Care?

We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. Otherwi...

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Support > Business > Devices

How do I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...

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Support > Business > Devices

What does a “mesh-enabled router” mean?

A mesh-enabled router means the device is equipped with mesh capabilities. A traditional Mesh WiFi setup typically requires a mesh node to be placed n...

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Support > Business > Self Care

How do I register for Self Care?

We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. The pas...

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